# data[].attributes.body
Today is my last day doing my internship training at Pantai Hospital Ipoh. I had the chance to meet the assistant manager, Pn Norlida Dahalan to get some warm meeting session with her. I had a chance to do my video for my internship assignment and also some warm chit chat with her.
We talked a lot about my future as she told to me to work more harder in future and always be kind to others.
It was a very sad day for me to leave this place but at the same I am so happy because I had the opportunities to be a part of the Pantai member team for about 4 months.
I had met a lot of wonderful people here and amazing experienced with them. I have seen a lot of joy and sad moment of patients here. I will never forget all the memories that I experienced at this hospital.

# data[].attributes.body
I had a chance to learnt a new thing today. I had been given with the opportunities to help the marketing executive, mr.haris, to fill up the patients form whom had been chosen to get the fund for their treatment from KHAZANAH organisation. After did the new task, I continued my day with the usual basic task which is to check all the insurance companies of invoice bills.
In the evening, I went to the customer service department to follow the staffs for ward round.

# data[].attributes.body
On the morning, I started my day with arranged all the consolidate bills invoice into the filling system of inpatient and outpatient files.
My body is still felt very uncomfortable. I start to have sore throats and flu.
In the evening, I had the opportunity to take a rest at the customer service department office. The head of department only asked me to learnt about the filing system that consist in the department.

# data[].attributes.body
Today, I don't feel very well. So, I informed the officer that I feel a bit tired today. She asked me to help her with more easy task today such as writing the company address numbers under consignment notes and stick it on the envelopes.
I might start feeling unwell because I started to go for ward round and meet with the unwell patients.

# data[].attributes.body
On Monday, I started my day with usual task, which is to separate the insurance companies invoice bills.
On evening, I went to the customer service department to join the staffs on ward round session at paediatrics and maternity ward.

# data[].attributes.body
Today, I went to operation theatre room to help in stock take activity inside there. This is my first time doing this task. I need to be a checker, where I need to observe the responsible staff nurses inside the OT room counting all the pharmacies items such as medicines and surgical instrument. It was a little ni and tiring day. But I enjoy my activity today.

# data[].attributes.body
Today, I went to a wellness centre to learn the process of patient treatment flow. This centre is fully cover by doctor Amy Wong. Patient came to the wellness centre to get a basic medical check up. The cheapest treatment inside the centre is a package of rm85 basic medical check up. The treatment process flow here is very strategic as they have about 3 other staffs that help the doctors.

# data[].attributes.body
Today, I had an opportunities to hear a talk on hand hygiene campaign which had been given by One of the pantai nursing staff. It was a very interesting talk as the nurse reminded us that hospital is a very uncleaned place and full with bacteria. So, we must always wash and use hand sanitizer everytime  we entering the ward. Besides, this campaign remind me of how important for every person to have continuous medical basic education as we work in a place that is full with dangerous disease.

# data[].attributes.body
Today, after following the staff for quite sometimes, I had been given the opportunities to make some interview with the patients. I learnt on how to talk nicely with sick people and at the same time documentate the patient feedback in quick time.

# data[].attributes.body
Today, I learnt on how to make a report of customer feedback. Usually, we will round in paediatrics and maternity ward to get some feedback from the patients. There will be positive feedback and also negative feedback. For every feedback, we need to documentate it into a report.

# data[].attributes.body
I started to follow the customer service staff for ward round. During this duty, I learnt that no matter how tired you are or how bad your day was, all you have to do is just smile as much as possible when meeting the patients. Sometimes, our smile can bright their day. The purpose of having a customer service staff to meet the patient is to hear about any dissatisfaction feeling or also any feedback of patient toward our hospital service. Sometimes, there will be a negative feedback and sometimes , there will be positive feedback. In any moments, just do not forget to smile to everyone 😊😊

# data[].attributes.body
On my second day inside the customer service department, I had been exposed to the feedback form of customer. There are 2 types of customer feedback form, which are inpatient customer feedback form and outpatient customer feedback form. For the inpatient customer feedback form, it is placed beside the feedback box in every responsive ward ( medical ward, surgical ward, maternity ward, paediatrics ward ). While for outpatient customer feedback form, it is placed beside the feedback form in every clinics level.

# data[].attributes.body
Since this month will be going my last month for internship training, I had been given with opportunities to change to the customer service department. Today was my first day going to the customer service department. So, the activities for today is more about introduction of myself to all the staff and recognising the files inside the customer service department. It was a tiring day since I need to learnt a lot of new things in one day but I am so happy because I learn so much new things!

# data[].attributes.body
Today, I start to do the outpatient bills of AIA insurance companies. Since the major insurance panel of Pantai Hospital Ipoh is the AIA BHD, so the bills that our unit need to send to the company is a bit different way with other insurance companies. This AIA company usually asked for 2 extra namelist  from our unit to make sure the bills is done checked by the staffs and the system itself. So, everytime  we send bills to the AIA company, we will make sure there will be one consolidate bill and the other one is manual bill that need to be done by the in charge staff who checked the bills using Microsoft excel.

# data[].attributes.body
Today, I need to help the other staff in checking her list of bills. I learnt that when we did inpatient billing, we need to be more details in checking all the numbers inside the bills. This is because, the amount of money for the treatment of inpatient customer is much more higher than the amount of bills of outpatient client.

# data[].attributes.body
Today, I only did checking the TNB bills and scanned the documents inside the system as usual. But today, we received an information from the Manager that we need to attach the consolidate bills together for every companies and insurance companies bills. The purpose of doing the consolidate bills is it will help in checking the patient name list for the set of bills. This is to make sure we didin't do any mistake in sending wrong bills.

# data[].attributes.body
Today, I need to help the officer to fill up all the form for patients application on KHAZANAH form. All the patients details need to be write in very nice handwritten as we are going to send this document to our hospital CEO before send the forms to the KHAZANAH company and bank

# data[].attributes.body
Today, after edit some SOA, I need to check list of patient summary accounts whether it has been cleared or not inside the system. If there is still any balance inside the patient accounts, I need to print out the summary bills and resend it back to the Manager to be discussed.

# data[].attributes.body
Today, we started to edit the SOA. I need to edit the TNB, Asia Assistance insurance companies. All the bills amount need to be tally with the aging that has been given by our Manager. If the are some problem with the SOA, I need to check back inside the patient document system about that error. The task is quite easy but it took some time as there are so many details need to be checked.

# data[].attributes.body
I started to print all the checklist of patients name for every insurance companies as we are going to do the SOA editing. There are about 8000 name list that I need to print and it took a long day to finished this task.

# data[].attributes.body
Today, I learnt on how to do the manual bill if we made a mistake during sending the bills to the respectful insurance companies.
To did this, I need to make a form in Microsoft Excel and write the patient details.
And then, I need also to do the consolidate bills for checklisting  purposes.

# data[].attributes.body
I did checking all the bills as usual today. But, I founded a lot of mistakes on the GL number of patients. When this happened, I need to returned it back to the outbilling department to be recorrect back by the staff in charge there.

# data[].attributes.body
Today, I need to rearrange all the files of insurance company inside the draw. It tooks a long hours because there are so many insurance companies involve as a panel for Pantai Hospital Ipoh.

# data[].attributes.body
Today, I learnt the general process flow for every companies on the management of document for outpatient and inpatient clients.

# data[].attributes.body
Today, I learnt to find back all the previous patient CTOS documents. All the files is arranged according to the last patient visit date to the hospital. When we need to find back the file, we just look at the visit date and the patient name.

# data[].attributes.body
Today, my department received report from all the panel companies on the unit mistaken error. I learnt on how to check back all the error that this unit need to recorrect back by using the FiCisien system ( a system used to search all the previous and today patients ).

# data[].attributes.body
I learnt something new today. I learnt on how to documenting the CTOS file. The documents that is needed inside a CTOS file are patient summary invoice, reminder letter, Guarantee Letter, Letter of Undertaking and Guarantor information such as IC

# data[].attributes.body
On Monday, I learnt on how to check the Guarantee Letter for the Sdn Bhd companies. The details that needed to be check is the date inside the GL and the invoice bills. I need to make sure the date on both this documents is tally to each other.

# data[].attributes.body
On Friday, I learnt a new task which is to search all the patients documents using the old computer system. It's quite hard as the system is bit old fashioned and to print back the documents took some amount of time since the system is very slow and not updated from time to time. The system only consist a code that we need to memorise and we just enter the code to get back all the patient documents inside the system.

# data[].attributes.body
Today, I still learnt about the KHAZANAH donation. After completing all the documents needed, the documents then is sent to the marketing department to be sign and approved by the marketing manager, Mr.Harriz. The patient that is chosen to get the donation will then be called by the marketing department.

# data[].attributes.body
Today, I learnt something new about donation to the patient. I just know that KHAZANAH has donate some amount of money to this hospital so that this hospital can used the money to treat patient that is deserved to receive the money. Today, I need to fill up all the documents needed by the patient to apply the donation.

# data[].attributes.body
On Tuesday, I only did my usual task, which was checked on the TNB invoice bills.

# data[].attributes.body
Today, I did checking the inpatient invoice bills for some several insurance companies.
I learnt that there are a lots of insurance panel and sometimes we can get confuse if we didn't checked the name of the companies properly.
Example, there are insurance company known as Asia Assistance. And there are also an insurance company known as Asian Assistance. If we did not checked the invoice bills carefully, we might send wrong bills to the wrong insurance company.

# data[].attributes.body
Today, I only helped one of the staff to scan all her documents invoice bills as she absent for 2 days. There are so many bills that were not send yet to responsible companies.

# data[].attributes.body
Today, I had to accompanied one of the staff to the KWSP companies to send the patient documents. This document is send by us because the patient are unable to send it by himself because he has been warded.The documents cannot be send by the patient family members as that was a private and confidential documents. I had been introduced to Madam Shirin. She is the person in-charge at the KWSP if there is any case involving our hospital and the KWSP company.

# data[].attributes.body
On Friday, I started back to do my scanned and rename all the invoice bills inside the pc

# data[].attributes.body
Today, I only need to courier all the documents that need to be send to the responsible insurance companies.

# data[].attributes.body
Today, I had a new tasked, which are to tick the list of patient name that used the health screening voucher for their treatment of health screening. This voucher only valid when the number of voucher is same inside the patient bills invoice. If there is any change in the voucher number and patient invoice bills bum, then the voucher is not valid to used and patient meet to pay the treatment by cash.

# data[].attributes.body
Today, I learnt on how to check the invoice for companies bills.
Before this, I only did invoice bills for insurance companies.
There are many companies involve as our hospital panels. This companies is divided into 4 type which are universities company, government companies, Sdn Bhd companies and banking companies. Every types of company have a different styles of needs and wants that they demand from us. I learnt on all the companies styles that they want us to follow.

# data[].attributes.body
On Saturday, I learnt a new task, which was arranging all the consolidate bills inside a file. Everytime  I did consolidate bills, there must be a copy of the bills. That copy bills need to be put inside filing system as a prove that our unit had sent the invoice bills to the responsible companies. It tools a whole day to arrange all the consolidate bills inside the file as there are so many bills that we send to responsible insurance companies every day.

# data[].attributes.body
On Friday,  I started to do my usual task back, which was to check up any mistake on the TNB outpatient invoice bills. If there is any mistakes , I had to return back the bills to the billing unit to record the the mistake. In any bills, there should not be any mistake as to get back the payment from any insurance company, the invoice bills sent should be perfect in page number, arrangement of the page and also the patient and the responsible doctor sign.

# data[].attributes.body
On Wednesday, I did arranged all the inpatient invoice bills as usual and scanned it to the pc.

# data[].attributes.body
On Tuesday, I have been exposed to a new task, which is to make a consolidate bills. Consilate bills is a summary of name list that need to be attached at every bundle of invoice bills. Before we proceed to courier all the invoice bills to the responsible insurance companies, we had to make sure the amount of bills enough. So, to avoid wasting of time by calculating all the bills, we only did a list of name at the consolidate bills.
Usually, after 3 days, the responsible insurance companies will fax again the consolidate bills to our unit to proved that the bills has arrived in their hands.

# data[].attributes.body
On Monday, I had learnt on how to fill up all the bills that is stamp with credit note stamp. This stamp only exist inside the bills where the patients need to pay some amount of money to the hospital.

# data[].attributes.body
On Saturdayy, I learnt on ticking the inpatient bills. There will be a list of patients name that will be provided by inpatient unit to us, the credit control unit. Everyday, the bills list need to be tick by staff of credit control unit. From the list name of the patient, I learnt that we can know which patient bills is settle and which patients bills is still pending.

# data[].attributes.body
On Friday, I continued to arranged all the inpatients bills invoice and start to scan all the bills page by page. Actually, the purpose of scanning all the invoice bills is because we are trying to achieve the 'zero paper ' goal mission. This is done to practised on saving more paper and safe the environment.

# data[].attributes.body
Today, as usual I need to rearranged the pages of TNB companies bills according to the standard arrangement. But, today I learnt on how to see the patient validity date if the visit date doesn't same with the date that had been state inside the insurance guarantee letter. There are some cases that needed an excuse if the visit date seems doesn't appear the same with the date inside the guarantee letter. The cases are like rehabilitation treatment and dialysis treatment. Both this treatment usually should be done following the turn number. There are some day that the hospital cannot give the treatment to the patient according to the guarantees letter date due to small amount of facilities. When this happened, patient need to go to the hospital according to appointment that had been set with the doctor. Usually, the appointment date will not be the same inside the insurance company guarantee letter. This reason will be valid for the insurance company to cover the patient treatments.

# data[].attributes.body
Today, I need to scan the inpatient bills under the AIA insurance company, Public Takaful insurance company inside the pc.

# data[].attributes.body
On Tuesday, I have been teacher on how to search patient bills inside the patient information system known as FisiCien System. This system consists of overall information about every patients. I learnt on how to search patient tax invoice by using their MRN

# data[].attributes.body
Today, I learnt the flow of getting check from any companies.
To received any check from the companies, my manager need to call the companies first and ask about the payment.
Then, the companies will send a check addresses to our department. And then, our department need to record all the check payment detail inside a book.

# data[].attributes.body
On Saturday, we need to catch up all the works that we had postponed due to our moved to the new office. There was a lot of courier bills that we need to send and bills checking that need to be done.

# data[].attributes.body
On Friday, our office at last had fully moved to the new office. On that day, we only focused on clearing our new office. There's not much office work thingy that we can do on that day since lots of things was still inside the box. Besides, the new office still doesn't have any plugs to operate the pc.

# data[].attributes.body
Today, in the morning, I continued my yesterday task.
In the evening, I started to do a new task, which is check and arranged the clinic panels bills

# data[].attributes.body
Today, I still doing the same task as yesterday, which is to check and scanned all the TN outpatient bills.

# data[].attributes.body
Today morning, I need to save patients invoice inside the pc.
After finished doing the 1st task, I went to billing department as usual to take patients invoice.
In the afternoon, I start to organised all the patients billing documents and scan the medical admission report to be save inside the pic.
On the evening, I start to do the courier

# data[].attributes.body
In the morning, I started my 1st task, which is to write company's insurance address on consignment receipt.
After that, I went to billing department at ground floor to collect invoices.
Then, I finished my work today on scanning all the staffs documents.

# data[].attributes.body
Today, I started my day with writing the insurance company's addresses on the courier slip.
After finished the first task, I went to the ground floor of the hospital to take invoices inside operations department. Then, I bring all the invoices to my credit control office.
After finished checking all the patients name inside the invoice, I've been giving with a new task, which is to print all the patients tax invoice inside the computer. I started to learn how to use the printer machine today.
After learning all the step to operate the photostat machine, I have been giving a task to photostat and scan all the staffs document today.

# data[].attributes.body
On my 3rdday, I need to continue my task on editing the Microsoft Excel. It took about 7 hours to settle the work. Phew! What a long time.
After finished the task, I started to learn on how to operate the photostat machine.
I also learned how to link all the documents to the photostat machine.

# data[].attributes.body
Today, I need to scan the TnB companies bills and rename all the scanned list inside the pc.

# data[].attributes.body
Today, I start to do a new task, which is to check up the TNT company bills and arranged the page according to standard billing documents.

# data[].attributes.body
Today, I did a new task, which is doing the outpatient bills. I need to check the amount of numbers of the bills. Then, I also scanned and rename the bills to pic.

# data[].attributes.body
Today, I continued doing the same task as yesterday, which was editing the statement of account for insurance companies.

# data[].attributes.body
Today, I still continued doing editing on statement of account for pmcare and micare  insurance company.

# data[].attributes.body
Today, I continued to edit the Statement of Account for TNB companies and Asia Assistance insurance company.

# data[].attributes.body
On Monday, I started to edit the Statement of Account of PMCare insurance companies.

# data[].attributes.body
On Saturday, all of us, the credit control teams need to pack all the stuffs inside the office as we will be going to move inside another office.

# data[].attributes.body
On Friday, I started my day by checked on the TnB companies invoice bills. It tooks about whole day because there are so many bills to be checked. After checked on the bills, I started to scan and save the bills documents inside the pc.

# data[].attributes.body
Today, I did my first task in the morning, which is to check the clinic bills.
Then, I started my second task, which is scan the outpatient hospital bills.
On the evening, I check on the TnB companies of inpatient and outpatient bills.

# data[].attributes.body
I did my usual tasks which are writing the companies address on the consignment notes, scans inpatient bills into the pc and check the outpatient clinic bills.

# data[].attributes.body
Yesterday, I learnt a new task.
I need to check the excess bills and check which part had made the bills become excess.
Usually, doctor fees and supplements that are not covered by insurance companies had made the bills become excess.

# data[].attributes.body
For today task, I need to write some amount of consignment letter as there was many pending bills since last 2 weeks from outpatients billing.

# data[].attributes.body
On Saturday, I started my first task which was arranged the bills according to listed insurance companies.
Then, My officemate and I started to pack up our department to move to another department.

# data[].attributes.body
Today, I started my first task with writing the companies addresses on the consignment note.
Then, I started to scan all the inpatient bill summary and invoice and save the scan document inside the pic.
My last task for today was to check the name list of outpatient bills.

# data[].attributes.body
Today, I started my day with arranged all the patient file that have excess bills.
After that, I went to orthopaedic clinic to send the outstanding bills to the clinics. My last task is to call all the clinic and asked about excess patients' a follow up.

# data[].attributes.body
Yesterday, after wrote the companies on consignment letter, I went to ground floor to pick up the bills.
Then, I start to do my new task which is to check the clients summary and itemise invoice bills.

# data[].attributes.body
Today, I continued my task as usual, which is to recheck bills that had been claimed by insurance company as not received. Besides, I also did packing all the documents to courier

# data[].attributes.body
On Saturday, me and my other officemate need to organise all the files as we are going to move to a new office.

# data[].attributes.body
Today, I continued my yesterday task, which was to recheck bills that had been claimed by insurance company as not received. It took a whole day to check the bills.

# data[].attributes.body
Yesterday, I did my first task which is to write consignment letter.
Then, I continued my second task which is to check all the clinic bills. My last task for yesterday was to recheck again all the bills that is not received by insurance company and resend back the bills through courier.

# data[].attributes.body
For today task, I need to continue what I had done yesterday. In the evening, I stopped my task and did courier

# data[].attributes.body
Today, I've been done a new task.
I need to print all the outstanding bills of patient from feb2016- June2016.
There are so many bills that I need to print. It took a whole day to finish up for 2 months bills.

# data[].attributes.body
On my second day, I started the day with writing the company's insurance address at the courier receipts.
Then, I had been brought to the operation department, where I need to collect billings from the payment counter.
After collected all the bills, I need to rechecked all the debtors code number inside the billing lists.
Then, my final task for today is to edit Microsoft Excel for Standard of Accounts receipts.

# data[].attributes.body
Today is the day, where I started my life as an internship student in Pantai Hospital Ipoh.
I arrived at the hospital on 8.30 am and I straightly went to the administration office to assign myself there.
After that, the person-in-charge for internship student brought me to the financial department. I had been placed at the financial department.
After introducing myself, I have been assigned with my first task, which is to write the company's insurance address at courier receipts.
My second task is to edit Microsoft Excel that had been done by the other staffs.
It was a nice experience on the first day of my internship life.