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SECTION C [15 MARKS]

Instructions: Read the situation below and complete the given task.

SITUATION:

On August 5, 2016, you bought a boiler* and a central heating system from Friend Store. The installer came and installed for the cost of RM2000. However, you have realised that the goods supplied as part of the contract are not of a satisfactory quality. One of the radiators leaks and has ruined your carpet.

You called the customer service to report about the problem but you have yet to receive any help.

TASK:

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Write a letter of complaint in about 150-200 words to Mr. Naresh Soga, the Head of Customer Service for Friend Store, for the poor product quality and poor service. You need to include necessary details. Use a full block open punctuation format.

*boiler - a household container providing a hot-water supply