# data[].attributes.body
History of Datai
-establish at 1993
-architect by Kerry Hill
-Fellow architect by Didier Lefort
-first under GHM then under Archipilago and now under TAR & H

Intro of housekeeping
Ecx.Hskp:  Ms Jamilah Awang
Exc.Asst Hskp:Ms Ana May
Hskp Manager:
Laundry Manager:Ms Mizalatul Hijaz Mahmud
Asst.Hskp Manager:Mr Osman Ishak(public area)
Senior supervisor
Supervisor
Team Leader
Clerck
Senior staff
Staff

Short coming and solution

Uniform and material(towel and linen)-control and iventory

Engineering(trouble report)-quick action and follow up

Time management-planing in advance(check forecast)

Swapping mattress-ballance king and twin rooms(king size bed we cannot convert to twin but twin bed we can come out with the solution)

Laundry guest-should be laundry staff sent to villa also not for block only

# data[].attributes.body
Fadlan, pak joe, kak zila & adam

Case study #1

1) The datai is established on 23rd October 1993 with 124 rooms currently before closing and surrounding by 10 millions years virgin rain forest, Situated at teluk datai. Attractive location and the beach is on of the top 10 beach in the world. Datai won few awards of prestige. And also been won as worlds best resort. Didier leffort is interior designer of datai.

2) Introduction of datai housekeeping. The housekeeping is a back bone of datai. Lead by Mrs.Jamila awang runs with more or less 100 eployees overall. And the housekeeping is devided into 3 sections which is laundry, Public area and room devision. Moto of housekeeping is cleanliness.Here is basic chart of housekeeping from
Exec Housekeeper Mrs. Jamila awang
Asst exec housekeeper Mrs. Anna May
Asst housekeeper Mr.Osman (Public area)
Senior supervisor Mrs.Mazura osman
Supervisor Mrs.Norzila bt ceh ahmad
Supervisor Ms.Noryusnita ibrahim
Supervisor Mr.Izlan
Supervisor Mr.Rusidi abu
Team leader Mrs.Suruya supi
Team leader Mr.Rusanizam bn sulong
Team leader Mr.Zariman

3) 1-Equipments issue
2-inconsistente task
3-manning
4-communication break down
5- employees personal attitude

4)
1-spending more money for high quality equipment and good par quantity
2-pre plan for assignments
3-higer skillful staff for efficient productivity along with good time management
5-communicate in all possible way
5-to be firm and strict of rule

# data[].attributes.body
1) Datai history

Established in October 1993,[3] The Datai Langkawi was at the time managed by General Hotel Management (GHM), a hotel management company based in Singapore. This resort was the very first project of the GHM which subsequently came under the current management of Destination Resorts & Hotels Sdn. Bhd[4] on 28 July 2011.

The Datai Langkawi is the brainchild of architect Kerry Hill[5] who worked out a plan to ensure that the resort would be built without any large change in landscape. Timber for the resort was obtained using elephant felled trees,[6] thus eliminating the need of using heavy machinery. Such felled trees were replaced with newly planted trees. The resort has been built using Malaysian inspired architecture.

2 ).     Intro Housekeeping
Executive housekeeper  : >>
1)  Assistant housekeepers
2 ) Assistant housekeepers
3) Laundry Manager
4) Supervisors
5) Team Leaders
6) Staffs
7) Clerks

3 ). Problems
> Not enough manpower .
> Communications
> Commitment and encouragement .

4) Solutions
> Hire more employees
> HOD to work together with the staffs , passing proper information from management to the employees and more involved on training for staffs development.
> Professionalism is supposed to be starting from the management then can encourage the staffs to do proper job in operations , and will be able to create more commitment for staffs to do proper work .

# data[].attributes.body
( Musrin, Khairul Fitri, Khairil Abas, Mashitah )

History of the The Datai.

The Datai Langkawi is established in October 1993, at the time was managed by General Hotel Management (GHM), a hotel management company based in Singapore. This resort was very first project of GHM which subsequently came under the current management of Destination Resort & Hotel Sdn. Bhd on July 28' 2011. and the Datai Langkawi is the brainchild of architect " Kerry Hill ". who worked out a plan to ensure that the resort would be built without any large charge in landscape. Timber for the resort was obtained using elephant felled trees, thus eliminating the need of using heavy machinary. Such felled trees were replaced with newly planted trees. The resort has been build using Malaysian inspired architecture.

Introduction Housekeeping.
The Housekeeping Department is resposible for 124 rooms in the datai, has 5 section : Room, Laundry, Linen, Public area, and administration and this Department currently lead by Jamilah Awang as a Executive Housekeeper, and Ana May de Leon, Osman bin Ishak as the assistance. The laundry team is manage by Mizalatul Hijaz Mahmud as a Laundry Manager, and has a few Supervisor to lead the section.

Shortcoming :
1. Gossiping.
2. Colony during break time.
3. Lack of understanding with the other outlet.
4. Lack of comunication skills with the other department.
5. Inconsistent to do the task while supervisor away.

Possible Solution :

1. Focus and concentrate while doing the job, to avoid doing grouping.
2. To arrange the staff personally for break time, not grouping to avoid chatting each other.
3. To do more cross training inter department.
4. Staff training in order to improve comunication skills.
5. Awareness and consciousness in the job.

# data[].attributes.body
1)History of Datai
-establish at 1993
-

# data[].attributes.body
Q3
Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. Be responsible for hotel linen and check its movement and distribution to room attendants. Keep an inventory of all housekeeping supplies and check it regularly

# data[].attributes.body
Introduction Of Housekeeping
Meaning of housekeeping is a genaral care,cleanliness, orderliness, and maintainance of business or property. Good housekeeping is an important consideration in underwriting of fire hazard and other forms of insurance, as well as in certificationby fire, health, and industrial safety agencies.

Describe the responsibility of Housekeeping Department.

1. Organize, supervise and coordinate the work of housekeeping staff on day- to day basis.

2. Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests.

3. Establish and maintain standard operating procedures for cleaning and develop new procedures to increase efficiency of labor and product use.

4. Maintain regular inventory and checking of furniture, linen, uniform, equipments in the hotel.

5. Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained.

# data[].attributes.body
Housekeeping refers to the management of duties and chores involved in the running of a household, such as cleaning, cooking, home maintenance, shopping, laundry and bill pay. These tasks may be performed by any of the household members, or by other persons hired to perform these tasks. The term is also used to refer to the money allocated for such use.[1] By extension, an office or organization, as well as the maintenance of computer storagesystems.[2]

# data[].attributes.body
Responsibility of housekeeping:
1-

# data[].attributes.body
to make sure hotel cleanlines all tidy up and clean every time for the everyday operation. without HK hotel cannot be operate

# data[].attributes.body
Q2
Dept which control cleaness and orgarnize
Q3
Keep that area clean and tidy, maintain properties

# data[].attributes.body
Q3..to make sure hotels clean and tidy

# data[].attributes.body
Q3:Day to day cleaning,organizing,decorating .safe ,clean,infaction-free.yet maintain a pleasent and friendly

# data[].attributes.body
Q3
Housekeeping have an important role to make all area is clean and divide by two section such as housekeeping staff to ensure the room is tidy and clean and public area staff to ensure the surrounding area is clean.

# data[].attributes.body
Q2.meaning of housekeeping

To ensure place kept clean and tidy.Mantain a pleasant and friendly atmosphere.

Q3.responsible housekeeping
To ensure the everything under their supervision is kept clean and neat
To maintain the clean place.
Uniform staff always ready to use.

# data[].attributes.body
ĢQ2. Housekeeping means is to kept place clean and tidy at all time.
Q3.Housekeeping responbility is to ensure area kept clean , tidy and orgenising cleaning for short or long term.Maintain cleaning like room , corridor,public area and etc.look hygiene and wellcoming or inviting .Show good image of company.To ensure housekeeper follow S

# data[].attributes.body
Refer to the managemant of duties and chores involved in therunning of a household.incloudning loundry.linen .room and publicarea

Q3 what the funtion house keeping
Mengekalkan kebersihan dankawasan sekeling dan sebagainya.mengawal kesempurnaan bilik supaya guest tertarik

# data[].attributes.body
Q1 . Evolution of tourism industry are
1 ) economy exchange between two countries
2 ) exploration of unknown places .
3) religion

Q2

# data[].attributes.headline
Responsibilities of housekeeping Q3 - Khairil

# data[].attributes.subject
Responsibilities of housekeeping Q3 - Khairil

# data[].attributes.body
Housekeeping are responsible to clean at every of property example at hotel, hospital, shopping mall..it responsible to taking care of cleanliness the area such of bedroom, toilet, public area. It also know by support department because of important of this department. Khairil

# data[].attributes.body
Meaning of housekeeping. -housekeeping is maintaining a house in a daily basis or long term or looking after cleanliness tidiness to keep a smooth running.                                                           Responsibilities of housekeeping -Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. Be responsible for hotel linen and check its movement and distribution to room attendants. Keep an inventory of all housekeeping supplies and check it regularly.

# data[].attributes.body
The Responsible of Housekeeping Department

Beside of to cleaning and maintaing the clean cleanness of the all area, the housekeeping also have to build strong a relationshipt among the other Department in order to achive a good company goal

# data[].attributes.headline
Responsibilities of housekeeping Q3 - Khairil

# data[].attributes.subject
Responsibilities of housekeeping Q3 - Khairil

# data[].attributes.body
Q2

Meaning of housekeeping is care of house and home affairs including management of property and provision of equipment and service.

Q3
1)to ensure room clean and tidy
2)organize long and short term cleaning progress
3)maintain cleaning for room,public area and serounding
4)to ensure properties well maintain

# data[].attributes.body
Q3. Housekeeping main objectives to keep hotels clean and friendly atmosphere

# data[].attributes.headline
Zazali Q3.describe the responsibility of housekeeping department?

# data[].attributes.subject
Zazali Q3.describe the responsibility of housekeeping department?

# data[].attributes.body
Housekeeping can have a hidden meaning implied in the world.examples cleaning area,room and corridor,toilets,linen,garden and public area.We must have understood by now important good housekeeping is to own house.

# data[].attributes.body
2 -  In hospitality, housekeeping refers to the routine cleaning and organizing of the workplace, specifically referring to rooms and other public areas.
3 -

1. Organize, supervise and coordinate the work of housekeeping staff on day- to-day basis.

2. Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests.

3. Prepare duty rosters and supervise the discipline and conduct of her staff.

# data[].attributes.body
Refer to the managemant of duties ..how to manag

# data[].attributes.body
Q2..Cleanliness,room,linen Dari Quartes

Nash
Farhan
Kak Norazian
Abg Ochit
Abg Musrin
Abg Cumi(Suhaimi)
Abg Fendi
Abg Sabri
Maulana

Dari Rumah

Zazali(ewa)
Nizam Abe
Osman
Mahazer
Saharum

# data[].attributes.body
Meaning of Housekeeping :

Is one of the section or Department in the company who was responsible for cleaning, arranging, maintaining, to keep the environment tidy up for all the public or costomer

# data[].attributes.body
The responsibility of housekeeping is started from knowledge and skills about the time frame and chemicals also. They are instructed and can call as soldiers of a building of representatives the first impression . By cleaning all the areas especially front of house . To maintain the as well.

# data[].attributes.body
Housekeeping is one of very important department that help to maintain of the cleanliness of the organisation.. Khairil

# data[].attributes.body
meaning of housekeeping is refer to cleanlines, to make sure everything in the guest room you have to tidy up and do a proper cleaning (follow SOP)...besides that public area also include in housekeeping, that means staff responsibility to do a proper cleaning.

Q3
1) To ensure overall in hotel surrounding are proper cleaning and well organized.

# data[].attributes.body
Housekeeping is the management to keeping the rooms clean and maintain cleanliness of property.

# data[].attributes.body
Q2
Operations such as maintenance or record-keeping which facilitate productive work in an organisation.
Q3
Be responsible for efficient and orderly management of cleaning, servicing and repairing of guest rooms. Be responsiblefor hotel linen and check its movement and distribution to room attendants.Provide front office list of ready rooms for allotment to guests.

# data[].attributes.body
Housekeeping is a organised and important department in a organization. As well as need dedicated and skillful employees to make the area as a clean environment

# data[].attributes.body
Operation  such as maintenance or record-keeping which facilitate productive work in an organization.

# data[].attributes.body
Nik Hasiah

Q2 : Meaning of Housekeeping
Basic cleaning task in a hotels, house or other locations. Housekeeping is responsible for cleaning and maintaining the cleanliness.

Q3 :  Responsibilities of Housekeeping
* Organising the work of housekeeping, supervise and coordinate on a daily basis
* To ensure the cleanliness, comfort and safety for in house guest
* Establish and maintain SOP all the times
* Proper communication within the department to ensure work going smoothly
* To ensure all areas are kept clean and tidy
* Sufficient of Product Knowledges
* Taking care of housekeeping tools and equipments

# data[].attributes.body
Housekeeping responsibilities are :

Cleaning

Organizing

Decorating

Housekeeping also have other responsibilities such as:

Laundry

Dry cleaning

Shoe cleaning

Cleaning other outlets such as:
Restaurants

Health clubs

Spa

Swimming pools
Lobby areas
Guests rooms

Rooms and corridors

Bed making

Toilet

Water supply

Toiletries supply

Furniture and furnishing

Gardens and landscaping

# data[].attributes.body
2 -  In hospitality, housekeeping refers to the routine cleaning and organizing of the workplace, specifically referring to rooms and other public areas.
3 -

1. Organize, supervise and coordinate the work of housekeeping staff on day- to-day basis.

2. Ensure excellence in housekeeping sanitation, safety, comfort and aesthetics for hotel guests.

3. Prepare duty rosters and supervise the discipline and conduct of her staff.

# data[].attributes.body
Q1..Housekeeping is all about cleanliness,room,linen,furniture,public area and their main objectives to keep hotels clean,nice decorations and friendly atmosphere..

# data[].attributes.body
all about the cleanlines of the hotel area incluiding inside n outside area.....for example decoration,room area,lobby,outlet,public toilet,back office etc.

# data[].attributes.body
Fadhlan
Q2
the priority of housekeeping is to look after about cleanlines.

Q3
In housekeeping department has been provided s.o.p to complex the task.
second things their have to fulfill customer needs and wants.

# data[].attributes.headline
Q2.Housekeeping means is to ensure place kept clean and tidy.Good locking at all time and ooks inviting or wellcoming.

# data[].attributes.subject
Q2.Housekeeping means is to ensure place kept clean and tidy.Good locking at all time and ooks inviting or wellcoming.

# data[].attributes.body
Q3.Housekeping responbility to ensure all area kept clean , tidy and good looking at all time

# data[].attributes.body
Housekeeping is very important department that help to maintain and cleaning of the organisatii

# data[].attributes.body
mahazer
Q2:keep clean and tidy .deal essential with cleanlines and all ancillary service at- tached to that.satisfation and hygiene important to maintain a pleasent,friendly

# data[].attributes.body
Management in housekeeping is about the cleaning the every house,weather private or commercial like office,shops,hospital and hotel.Housekeeping very important that deals essentially with cleanliness and all ancillary services attached to that.

# data[].attributes.body
Housekeeping is a organised department and very important as well to keep areas clean environment, dedicated employees in a organization.

# data[].attributes.body
Q2 Housekeepinge - Care and management of a house or the room (Hotel)
Q3 To makesure all area clean and tidy

# data[].attributes.body
operations such as maintenance or record-keeping which facilitate productive work in an organization.

# data[].attributes.body
Question 2

Housekeeping is a department that ensure the cleanliness is maintained at all times for all departments. Housekeeping can be separated to 2 sections guests rooms and public areas. Housekeeping is a very important departments and the staffs have a big role and responsibilities to ensure all areas are kept clean and tidy

# data[].attributes.body
Q2 meaning of housekeeping
Housekeeping is a management of a house and home affair including taking care of properties and provision of equipmentand services

Q3 responsibilities of housekeeping department
* to ansure the room and property is clean and tidy
*to ansure the properties is well maintain
*organize long and short term cleaning program
*providing enough manpower to complete task in the the right way at the right time
*to ansure the satisfaction of guest

# data[].attributes.body
Is one of the section or Department in the company who was responsible for cleaning, arranging and tidy up the area and to keep the environment neat for the all customer

# data[].attributes.body
2 - In hospitalityhousekeeping refers to the routine cleaning and organizing of the workplace, specifically referred to rooms.
3 -

# data[].attributes.body
3. Describe the responsibilities of housekeeping department

# data[].attributes.body
1. Discuss the evolution of Tourism industry.

# data[].attributes.body
2. Explain the meaning of housekeeping.

# data[].attributes.body
Click and enjoy this video. And answer my questions in the comment section