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Service provided
-Virtual travel agencies offer almost all of the services delivered by conventional travel agencies, from providing general information to reserving and purchasing tickets, accommodations, and entertainment. In addition, they often provide services that most conventional travel agencies do not offer,such as travel ti
Special services online

-Many online travel services offer travel bargains. Consumers can go to the special sites, such as those offering standby tickets, to find bargain  fares.  Example, wireless services, advanced check-in, direct marketing, alliances and consortia, social travel networks and etc.

Wireless services - Several airlines allow customers with cell phones with Internet access to check their flight status, update frequent-flier miles, and book flight. They also offers a broadband Internet connection for passengers on board. Customer can send or received in-flight e-mails, SMS, and calls via their own mobile phone and personal electronic devices.

Direct Marketing - Airlines sell electronic tickets over the Internet. When customers purchase electronic tickets online, all they have to do is print the boarding pass from their computer's printer or upon arrival at the airport enter their credit card at an electronic kiosk or ticket counter to get a boarding pass.This techniques can let airlines are able to build customer profiles and target specific customer with tailored offers.

Alliances and consortia - Airlines and other travel companies are creating alliances to increase sales or reduce purchasing costs. For example, some consortia aggregate only fares purchased over the Internet. Several alliances exist in international country. For example, zuji.com is a travel portal dedicated to Asia-Pacific travelers. It is a consortium of regional airlines, Travelocity, some hotel chains, and car-rental provides that specializes in tour packages in the region. The company also has a booking engine for travel agents, enabling them to store their customers e-mail addresses. (a B2B2C services)

Social travel networks

- Online leisure travelers' use of social computing technologies, such as blog, RSS, wikis and user reviews, for researching travel has skyrocketed.

Travel e-business, marketing executives and managers realized that social computing was increasingly playing a larger role in corporate online strategy.

As travelers forge connections and share information with like-minded travelers online, their needs and expectations change because they want more relevance and more correct information.

Social computing has shifted online travel from passive selling to active customer engagement, which affects how travel companies and agents distribute and market their products.

Several social networks have a travel channels that cater to travelers. Such as wikis.com

Travel Recommendation. One of the characteristics of Web 2.0 is personalization  support.

Benefit and limitation of online travel services.
Benefit : free information that can be accessible any time from any place, substantial discount can be found especially for those who have time and patience to search for them. Providers of travel services also benefit : Airlines, hotels, and cruise lines are selling otherwise-empty spaces.
Limitation: most of people do not use internet. amount of time and the difficulty of using virtual travel agencies can be significant, especially for complex trips and for inexperienced internet surfers. finally, complex strips or those that require stopovers might not be available online because they require specialized knowledge and arrangements which may be better done by a knowledgeable, human travel agent.

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Internet Marketing and B2C Electronic Retailing

•Electronic retailing(e-tailing)
-Retailing conducted online,over the internet.This makes it easier for a manufacturer to sell directly to the customer,cutting out the intermediary.
•E-tailers
-Retailers who sell over the internet.
•Size and growth of the B2C market
Reported amounts of online sales deviate substantially based on how the numbers are derived, and thus it is often difficult to obtain a consistent and coherent picture of the growth of EC. Some of the variation stems from the use of different definitions and classification of EC. Another issue is how the items for sale are categorized. Some sources combine certain products and services; others do not. Some sources include online travel sales in the data for EC retail. Sometimes different time periods are used in the measurement.
•What Sells Well on the internet
With approximately 170 million shoppers online in the US in 2010，e-tailers appreciate the need to provide excellent choice and service to an ever-increasing cohort of potential customers.Hundreds of thousands of items are available on the Web from numerous vendors.
•Development in E-commerce
The first-generation e-commerce sold books, software,and music-simple to under-stand items that are easy to ship to consumers. The second wave of online growth started in 2000 as consumers moved beyond simple transaction to research and purchase more complex product online. Now in 2011, consumers are researching and purchasing online from categories like furniture, expensive jewelry, designer clothes, appliances, car, flooring, big-screen TV's, and building supplies. Consumer are buying many services as well.

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Gan chern ru （Direct manufacturing by mail)-order retailer that go online most traditional mail order such as sharper image,land's end simply added another distribution channel -the internet(Direct marketing by manufacturer)-manufacturer such as dell,Nike,lego,govida and Sony market directly online from company site to individual customer(Pure play e-tailer)E-tailer do not have physical stores ,only an online sale presence exp:amazon.com(Internet[online])mall-include large number of independent storefront)

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Gan chern ru （Direct manufacturing by mail)-order retailer that go online most traditional mail order such as sharper image,land's end simply added another distribution channel -the internet(Direct marketing by manufacturer)-manufacturer such as dell,Nike,lego,govida and Sony market directly online from company site to individual customer(Pure play e-tailer)E-tailer do not have physical stores ,only an online sale presence exp:amazon.com(Internet[online])mall-include large number of independent storefront)

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（Direct manufacturing by mail)-order retailer that go online most traditional mail order such as sharper image,land's end simply added another distribution channel -the internet
(Direct marketing by manufacturer)-manufacturer such as dell,Nike,lego,govida and Sony market directly online from company site to individual customer
(Pure play e-tailer)
E-tailer do not have physical stores ,only an online sale presence exp:amazon.com
(Internet[online])mall-include large number of independent storefront
(Click and mortar retailer)-these are of 2 sort,depending on how the business were originally founded. E.g.walmart.com a small number of successful e trailer are now creating physical storefront to support more traditional trading activities via stored

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Travel and Tourism(Hospitality) Services Online

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Travel and Tourism(Hospitality) Services Online

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(e.g: expedia.com, travelocity.com, priceline.com)

SERVICES PROVIDED
Virtual travel agencies offer almost all the services delivered by conventional travel agencies from providing general information to reserving and purchasing tickets, accommodations, and entertainment.

SPECIAL SERVICES ONLINE
Consumers can go to special sites, such as those offering standby or last minute tickets to find bargain fares.

> Wireless services -  Many airlines (e.g Cathay Pacific, Delta and Qantas) allow customers with mobile device with internet access to check their flight status, update frequent flyer miles, and even book flights.

> Advanced check-in - You can use a smartphone to download the boarding pass into your cell phone and then submit your phone to the security people with an ID.

> Direct marketing - Airlines sell electronic tickets over the internet.

> Alliances and consortia - Airlines and other travel companies are creating alliances to increase sales or reduce purchasing cost.

Social Travel Network
Since 2005, online leisure travelers' use of social computing technologies, such as blogs, RSS, wikis, and user reviews, for searching travel has skyrocketed.

BENEFITS AND LIMITATIONS OF ONLINE TRAVEL SERVICES
Benefits: The amount of free information is tremendous, and it is accessible at any time from any place.

Limitation: the amount of time and the difficulty of using virtual travel agencies can be very large, expecially for complex trips and for inexperienced internet surfers.

CORPORATE TRAVEL
- The corporate travel market is huge and its online portion has been growing rapidly in recent years.
- Corporate can use all the travel services mentioned earlier.

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On Demand Delivery Of Product,Digital Items, Entertainment, and Gaming

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On Demand Delivery Of Product,Digital Items, Entertainment, and Gaming

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ON-DEMAND DELIVERY OF PRODUCTS
- e-grocer
A typical example of a business
in this category.Home delivery of food from restaurants is another example. In addition, several online groceries, office supplies, repair parts, and pharmaceutical products promise virtually instantaneous or at least same- day delivery of goods to consumer.

-On Demand Delivery Service
The delivery is made by company-owned vehicles or it is outsourced to a carrier, an express delivery model. In such a model,the delivery must be done fairly quickly after an order is received. A variation of this model is same-day delivery. According to this model, delivery is done faster than ''overnight" but slower than the 30 to 60 minutes expected with on demand delivery of pizzas, fresh flowers, or blood.

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Employment Placement and the Job Market Online

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Employment Placement and the Job Market Online

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Job Seekers
Job seekers can reply to employment ads. They can take and place their resumes on their own homepages or on others the initiative. Job seekers can also access their market value in different U.S cities at wegweb.con and use the web to compare salaries and conditions. Obtain information about employers and get career advise.

Employers seeking employee.
Many organization including public institutions advertise opening on their website such as public portal, online newspapers, bulletin boards and with recuiting forms. Employers can conduct interview and adminster interactive intelligence skills and psychological test on the web.

Classified ads
Classified ads for job opening and job seekers. Online classified sections of many newspapers. Also, several social networks allow posting of job openings(eg: craigslist.org and classifiedsmalaysia.com)

Job agencies
Hundreds of job agencies are active on the Web. They use their own web pages to post available job description and advertise their services in e-mails and at other websites. Job agencies and/or employers use newgroups, online forum, bulletin boards, internet commercial resume services and portals(eg: jobstreet.com)

Government agencies and institution
Many government agencies advertise openings for goverment positions on their Web sites and other sites, some are required by law to do so. Government agencies use the Internet to help jobseekers(eg: spa.gov)

Online Job Markets on Social Networks
Job referrel on social networking that solve the problem of finding the right people for the job. The site provide job seekers opportunities to promote their areas of expertise as well as help them get found by employers. The added incentive of getting paid for every successful refferel make it even more worthwhile to join this network.

Global Online Portal for Job Placement
The website that give job opportunity for the job seekers to find related with their skill and talent that suit with the job offer. There is some example website to find the such as the job that related to law we can found in jobs "malaysianbar.com.my". The other website that common use to find jobs are "www.monster.com.my" and "jobsentral.com.my".

Virtual Job Fair
Similar like a Career Fair but it held only in website where job seekers can interact with the top employer chat with company representatives and submit the application directly. One of the examples is "Monster Malaysia Virtual Career Fair 2015"

Low Yi Seng
(1151205631)
Siti Nurhanisah (1141227438)
Nurzahira Samsuri
(1141228487)
Wan Muhammad Haziq (1081103494)