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Good morning,

I'm writing because I want to complain about a bad service in your store in L.A., last saturday I visited your store in Download L.A. around 1pm and the service was very rude and the people of the store didn't help me in anything, I request for the manager and the salesman only said that he was in his lunch time so I coulnd't compain in person with him, for me it's important the write this letter because I love your products but with that service I'll prefer to buy somewhere else.

I hope you could take some actions in order to improve the service in your store and I let you my details in my firm if you want more information or details about that happend that day.

Thank you

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1. Salutation
2. Explaining the reason for writing
3. Describing the incident

4. Requesting action

5. Closing the email

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You recently stayed in a hotel. You asked reception to give you a wake-up call at 6 am as you had to catch a plane. You received the wake-up call an hour late and, as a result, you missed your flight and had to pay for another one.

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Target Language

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Dear Sir/Madame,
I am writing to complain about an incident which occurred during my stay at your hotel, on Nov 30.
I just requested to have a wake-up call at 6 a.m. since I had to catch a plane, but I received that call one hour later.
As consequence of that I missed my flight and I had to pay for another one.
I request that you would take charge of that additional cost since it is out of my budget.
I look forward to your reply.
Regards,

AG

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Dear all,

I am writing to complain about your airline, I bought the flight AM768, from Paris to London,

I had been informed that the flight is going to be late and probably the departure is going to be until tomorrow morning

Clearly, you must solve this, because my job depends on being on time in a conference

I am extremely upset about you don’t give us this info before, I now this times are hard for everybody but you must have plan B

I am requesting you give my money back

Looking forward, your quick anwer

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Dear Misd chief (1)
I'm writing to complain about my Last flight (1)
I was noticed to arrive a early at the airport but it was a mistake and I had to wait more than 4 hours and nobody gave me solutions when I asked and they were rude. (1)
I hope this incident will not happen again and give as some compensation as drinks or some food while we were waiting (1)
Im looking forward to your response (1)

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DEAR MANAGER!

I´m wiritng this email because last weekend I went to walmart and I bought 6 packs of chocolates. I looked on the rack a sale of them. Bought one pack and get 2, the price of each pack was 50 pesos, and also I´ve been bought another sataff. I payed with my card and when got home I checked the ticket and the cashier didn´t do the discount.
Well, I ask you please refund the difference to my card.
I m waiting your quick response

Cheers

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Dear sirs; (1)
I´m writing to complain about a delayed delivery (1)
I bougth an articule that you promised to send me home,  the day afer I bought it, but after 7 days I haven´t recived it. (1)
I´ll appreciate to have it as soon as possible because It´s a present I´ll give to my best friend tomorrow night (1)
I,m looking forward hearing from you as soon as possible.(1)
Regards,
Elizabeth

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CHECKLIST:

1. Is there a salutation?

2. Has the writer explained the reason for writing the email?

3. Is the email clear? (Does it explain the events in a logical order?)
4. Does the writer ask for an action?

5. Is there a closing statement in the email?