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Monitors what customers are saying about the brand across all social media channels such as their tags, comments, conversations, etc.

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Monitors what customers are saying about the brand across all social media channels such as their tags, comments, conversations, etc.

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Alaa

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Understanding and gathering data on what consumer feel about your product and your competitors and taking actions/revising strategies accordingly

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monitoring mentions of your brand as well as competitor

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monitoring mentions of your brand as well as competitor

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it allows you to gather all sorts of information about your brand even when you’re not tagged or it’s not on your channels

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social listening enables to hear out the brand calls all across

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Understanding the trend and conversations customers are having on different social channels 

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Understanding the trend and conversations customers are having on different social channels 

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-Emmanuel

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search information about your brand/products in publications, posts, reviews where people is naming my brand

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Listen what consumers are talking about your brand or specific topics related to your brand. Sprinklr's Modern Research helps to collect unstructured data from modern channels and organize these data to get to actionable insights

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Listens to online social conversations. Modern research gives companies insights on what their customers are saying and wanting.
(Yasmin)

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"Listens" to either what consumers are saying about owned products or to competitor  products.  Jenifer

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Gathers and compiles data from social media according to set filters

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Gathers and compiles data from social media according to set filters

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Marika :)

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Getting insights from the public available datas on socials, blogs, website... based on specific queries/kw list/topics
(Adrien F.)

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See and understand current trends and what people is talking about. Andrea