# data[].attributes.body
See email! Can't copy & paste into here.
Action plan/library report actions.
Supporting users - short term.
Supporting users - longer term (and other comments)

# data[].attributes.body
LATs have joint calendar - useful for other divisions to share to know where staff are and where teaching sessions held? Change to overall Academic Services calendar? Include leave, teaching, etc.

3 key things for Library Report - for each area
Eg - teaching sessions, reading lists resources, budget spend (print & e)

Supporting students: what can we do now? Staff training : Alma, etc, staff shadowing in frontline. (& elsewhere) eg swap for morning in sections

Discovery on homepage
Image on banners - subject guides
Use if foyer space to promote
Posters
Touchscreen?

# data[].attributes.body
Teaching awareness - could we have a teaching calendar on outlook so that anyone teaching could add that to their diaries when they are booking teaching, and shared with all groups.

Change button colour of subject guide - make it brighter.
Changing name of subject guides to something most relevant to students - ux or innovation group input to work with students.

Look at library home page again - look at flexibility of timing of promotion (eg timing of promoting referencing info and teaching), look at what we call things on links and what is most logical route.

Sitting in on teaching sessions.

Finding out extra info from academics eg not just pointing towards links but asking where they were looking etc.

Finding ways of sharing examples of how to answer enquiries, approach teaching etc Weds am get together?

Noted that we are not getting as many in depth enquiries at the info hub, but would have time to answer them there. Do students know we can support them there in more than just quick questions?

# data[].attributes.headline
Ex 2. Explaining benefits of OA to academics

# data[].attributes.subject
Ex 2. Explaining benefits of OA to academics

# data[].attributes.body
Study Direct discoverability - at bottom , need to scroll down. Staff can't see what students can
CA feedback
Eg tours should show online resources
Lots of students not coming to Library as too full

# data[].attributes.headline
Ex 2. Often get the same qs with OA so trying to direct academics to appropriate pages rather than writing repetitive emails

# data[].attributes.subject
Ex 2. Often get the same qs with OA so trying to direct academics to appropriate pages rather than writing repetitive emails

# data[].attributes.headline
Ex 2. Delay tours so that students aren't overwhelmed with info during induction (or repeat)

# data[].attributes.subject
Ex 2. Delay tours so that students aren't overwhelmed with info during induction (or repeat)

# data[].attributes.headline
ex 2. More direct marketing? E.g. 'Get better grades by using the high quality academic resources on your guide'

# data[].attributes.subject
ex 2. More direct marketing? E.g. 'Get better grades by using the high quality academic resources on your guide'

# data[].attributes.headline
ex 2: get tutors to advocate more for library resources

# data[].attributes.subject
ex 2: get tutors to advocate more for library resources

# data[].attributes.headline
Ex 2. Tutors want students to use more academic resources

# data[].attributes.subject
Ex 2. Tutors want students to use more academic resources

# data[].attributes.headline
Ex 2. UGs need skills support with essay writing, referencing (not particularly concerned with finding things but using them)

# data[].attributes.subject
Ex 2. UGs need skills support with essay writing, referencing (not particularly concerned with finding things but using them)

# data[].attributes.headline
ex 2: giving point of need help e.g. Instant messaging on primo

# data[].attributes.subject
ex 2: giving point of need help e.g. Instant messaging on primo

# data[].attributes.headline
Ex. 2: problems with library search, getting through to items

# data[].attributes.subject
Ex. 2: problems with library search, getting through to items

# data[].attributes.headline
Ex.2: students struggling with allowances around ebook printing

# data[].attributes.subject
Ex.2: students struggling with allowances around ebook printing

# data[].attributes.headline
Ex 2. Every other question on hub is a printer enquiry

# data[].attributes.subject
Ex 2. Every other question on hub is a printer enquiry

# data[].attributes.body
Improve comms within academic services- promote what we do to each other. No acronyms in meetings or with students. More informal chatting. More time allocated  for sharing information amongst staff. Include mini show and tel of new resources or feedback on recent teaching in academic services meetings.

Develop our one note information to enhance support given on Infohub.
Mandatory training! Including weekend staff.

Working more closely with frontline services. To share   Skills. More student led tours. (Valuable for UX info like toilet signage). Bribe them with coffee/ food.  Budget set aside specifically for this stuff.

Spend more time going out and talking to students and academics throughout the year. More tea and cake with new academics and library reps. Really work on relationship with library reps- lunch, meetings, friendly faces etc. Can we look at some way of incentivising?

Shared teaching/ event calendars.

Work shadowing or training.

Is there scope for working with collection advisers to get some information around how ma students work ( bridging the gap between taught/ research support)?

# data[].attributes.body
Subject guides - raising awareness via InfoHub. Too hidden on lib webpages? Library Search & Subject guides equally key
Referencing queries
1:1 teaching: discovery issues for booking/awareness
Timing?
Online resources: discovery and access: DRM queries
Building/environment issues (noise, rubbish, heat)
Westlaw rep - via FB only
Staff training for Law and Membership queries support
Hive scholars can give info on how postgrad students are working, so we can better support them

# data[].attributes.body
Promotion of collection projects e.g legacy/ documents, Euro docs (paragraph each, pics, photos)

Book purchases by dept/subject area (comparing to others with simple charts)

Space - numbers, percentages e.g. shelves full, facts and figures (use bar graphs to show shelf space left)

Show that collections are current, teaching/research

Usage by borrower type (infographics)

Postgrad Collection Advisors

Ebook promotions, new resources trials

You asked...We did (for SRG, etc)

Promote COPAC and other scarcity checking tools

Show we are working with other institutions (e.g. for Eurodocs

# data[].attributes.body
Reading lists - amount completed, costs,
digitisations, amounts submitted, training sessions Peter/Rachel, integrated reading lists.

# data[].attributes.headline
LATS Lib Rep Reporting (LLRB): No. of items we've ordered through EPS, Teaching (number of sessions, number of students, number of drop-ins), Tours (how many and number of students), olark and enquire (lower priority), number of visits to relevant subject guides, box promoting underused services/tools eg 'get in touch for help with...' 

# data[].attributes.subject
LATS Lib Rep Reporting (LLRB): No. of items we've ordered through EPS, Teaching (number of sessions, number of students, number of drop-ins), Tours (how many and number of students), olark and enquire (lower priority), number of visits to relevant subject guides, box promoting underused services/tools eg 'get in touch for help with...' 

# data[].attributes.body
SRO - number of items deposited
teaching - number of teaching sessions 1-2-1s
Group teaching sessions - percentage of their students attending?
SRO - most downloaded item per school?
OA - number of gold papers per school
Compliance rate for funders
What we can do - eg Orcid, metrics etc
Benchmarking?

Ideas of what we can do for events -hive seminars, open access week events,

Info of scholars - depending on time of year might be an introduction or what they have done.

SRO user panel - ensure awareness of existence. Summary of achievements/changes.

Tailored info for each school eg keep support for 1-2-1

Regular reminder of webpages.
Teaching feedback examples, could be difficult to get by school. Esp useful for sessions people might not know we do like rdm or metrics.

Presentation - for oa etc use overall graph by school and highlight each school in their own report

Maps for SRO info from irus

Use other content for idea eg SRO download graphs

# data[].attributes.body
Hi Suzanne! It's working, just so you know.....
Rachel.