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Media of communication is a tool that how your message or information is sent to the receiver, it is also called as communication channel.

I. Written Communication
Written communication is type of communication that involved words, can be formal or informal. By written communication, we can clarify our ideas and avoid from misunderstandings.

(a) Email
E-mail is a communication that can specific the target groups. It usually used for invitation to and agenda for meetings. It can be short and simply, where there is no risk of misunderstanding

(b) SMS
A medium of communication that not widely used but has been proven that it is very effective. It is always used for an alert system as a reminder. Although it is fast, but it is not recommend to use as an exclusive channel

(c) Internet
Internet allows people to communicate with people from all nationality but providing different kinds of social media. The internet changes the way we receive and provide information, for example news from website or social media instead of from television.

II. Face-to-Face Communication
Face-to-face communication is a type of verbal or non-verbal communication where you are in the same physical location as the receiver. You can communicate verbally with words spoken or non-verbally with body language, it also will get immediate feedback or response from the receiver. For example, communication among staffs.

III. Two-Way Communication
Two-way communication is when you and the receiver are not in the same physical location but able to receive the information immediately and give the response or feedback right after that. But the response could be fake since we cannot see the body language as the face-to-face communication. For example by using telephone to request for room serivce or walkies-talkie to communicate during an event.

IV. Standard Form & Pro Forma
Standard Form & Pro Forma is a standard form that also called a requisition form. It is always used when ordering supplies. It is only one of many forms used and is an important control system

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The medium of communication divide by two which is physical media and mechanical media.
With physical media mean channels where the person who is talking can be seen and heard by the audience. The whole point here is to be able to not only hear the messages but also to see the body language and feel the climate in the room. This does not need to be two-way channels. In certain situations the receiver expect physical communication. This is the case especially when dealing with high concern messages, for example organizational change or down sizing. If a message is perceived as important to the receiver they expect to hear it live from their manager.

Next, mechanical media. The second of the two types of communication medium is mechanical media. With mechanical media we mean written or electronic channels. These channels can be used as archives for messages or for giving the big picture and a deeper knowledge. But they can also be very fast. Typically though, because it is written, it is always interpret by the reader based on his or her mental condition. Irony or even humour rarely travels well in mechanical channels. Such as E-mail, weekly letters or newsletters, personal letters, billboards, intranet, magazines or papers, sms, and social media.

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Medium of communication is the collective communication tools that are used to store and deliver information or data. it is divided into two different categories which is physical media and mechanical media.

Physical media mean channels where the person who is talking can be seen and heard by the audience. The whole point here is to be able to not only hear the messages but also to see the body language and feel the climate in the room. This does not need to be two-way channels. In certain situations the receiver expect physical communication. This is the case especially when dealing with high concern messages, e.g. organizational change or down sizing. If a message is perceived as important to the receiver they expect to hear it live from their manager.

-Large meetings, town hall meetings
-Department meetings (weekly meetings)
-Up close and personal (exclusive meetings)
-Video conferences
-Viral communication or word of mouth

The second of the two types of communication medium is mechanical media. With mechanical media, its mean written or electronic channels. These channels can be used as archives for messages or for giving the big picture and a deeper knowledge. But they can also be very fast. Typically though, because it is written, it is always interpret by the reader based on his or her mental condition. Irony or even humour rarely travels well in mechanical channels.

-E-mail
-Weekly letters or newsletters
-Personal letters
-Billboards
-Intranet
-Magazines or papers
-Sms
-Social media

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In the communication process, a medium is a channel or system of communication it is means by which information is transmitted between a speaker or writer and an audience. There are several types of medium communication. There is several types of medium of communication that can be use which is:

i. Internet - internet is the global system of interconnected computer network that use the internet protocol. Internet be used in hospitality industry such as to booking online and check in online.

ii. Email - electronic mail is a method of exchanging digital messages between people using device such as computers. Email being used in hospitality industry is usually used by customer to ask more complex questions.

iii. SMS - short message service is a text messaging service component of most telephone. SMS usually being used in hospitality industry to orders for lunch.

iv. Face to face - face to face interaction is a concept in sociology, linguistic, media and communication studies describing social interaction carried out without any mediating tchnology. Face to face in hospitality industry is most common form of communication among staff in busy area

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Medium of communication is the collective communication tools that are used to store and deliver information or data. It is either associated with communication media for example physical media and mechanical media.

Physical media means channels where the person who is talking can be seen and heard by the audience. The whole point here is to be able to not only hear the messages but also to see the body language and feel the climate in the room. For example, large meetings, town hall meetings, department meetings, video conferences.

Mechanical media means written or electronic channels. These channels can be used as archives for messages or for giving the big picture and a deeper knowledge. For example, E-mail, Weekly letters or newsletters, Personal letters, Billboards, Intranet, Magazines or papers, Sms.

# data[].attributes.headline
NUR IZZATI SYAMIMI BINTI AMAN (A14A1375)

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NUR IZZATI SYAMIMI BINTI AMAN (A14A1375)

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A communication medium is simply "how" the message is sent to the receiver. It is often referred to as the communication channel. The medium of communication will help us to communicate effectively.
There are types of medium communication.

Physical media
With physical media we mean channels where the person who is talking can be seen and heard by the audience. The whole point here is to be able to not only hear the messages but also to see the body language and feel the climate in the room. This does not need to be two-way channels.
* Large meetings, town hall meetings
* Department meetings (weekly meetings)
* Up close and personal (exclusive meetings)
* Video conferences
* Viral communication or word of mouth

Mechanical media
The second of the two types of communication medium is mechanical media. With mechanical media we mean written or electronic channels. These channels can be used as archives for messages or for giving the big picture and a deeper knowledge. But they can also be very fast.

* E-mail
* Weekly letters or newsletters
* Personal letters
* Billboards
* Intranet
* Magazines or papers
* Sms
* Social media

# data[].attributes.headline
MUHAMMAD FAISAL FIKRI BIN MOHD FADZIL A14A1300

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MUHAMMAD FAISAL FIKRI BIN MOHD FADZIL A14A1300

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Internet
The medium customers used to make a hotel booking and reservation through the website provided.

Email
the medium in typing form which used by customer asking complex questions about the hotel or resort.

Telephone
Used by customer to make a special request from housekeeping department.

Two communication system
Which is the medium used by staff in large resort such as walkie talkie.

Face to face
Communicating among staff in busy area when there are big event happen in the hotel or resort.

SMS
Usually used by customer to order a lunch with food and beverage department.

Standard form & pro forma
Used by sales and marketing department to ordering supplies.

Simple written message
Medium that allowed customer make a restaurant booking and reservation.

# data[].attributes.headline
amirul hakimi bin mohamad razali a14a0377

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amirul hakimi bin mohamad razali a14a0377

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Communication is the ways of transmitting the messages from sender to the receiver. The media of  oral communication are face to face conversation, telephone or mobile, conference, meetings. The media of written communication are newspaper, letter, report, memo and mail . other than that,  Media is the means or ways that are used to transitioning the messages or information from the sender to the receiver.

The are a few type of  medium of communication such as verbal communication and non- verbal comunication. verbal communication means the expression or exchanged of information or messages through written or oral words while non verbal communication means is the expression or exchanged of information or messages through without using any spoken or written word.

# data[].attributes.headline
PUTERI NURDIYANA BT MEGAT NORDIN A14A0933

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PUTERI NURDIYANA BT MEGAT NORDIN A14A0933

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Definition
In the communication process, a medium is a channel or system of communication which is means by which information (the message) is transmitted between a speaker or writer (the sender) and an audience (the receiver).
The different types of communication medium into two different categories:
1. Physical media
* Large meetings, town hall meetings
* Department meetings (weekly meetings)
* Up close and personal (exclusive meetings)
* Video conferences
* Viral communication or word of mouth

2. Mechanical media
* E-mail
* Weekly letters or newsletters
* Personal letters
* Billboards
* Intranet
* Magazines or papers
* Sms
* Social media

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We divide the different types of communication medium into two different categories:

1. Physical media

2. Mechanical media (everything that is not No. 1)

This site focus on the internal communication. Our listings of types of communication medium therefore exclude external media.

Physical media

With physical media we mean channels where the person who is talking can be seen and heard by the audience. The whole point here is to be able to not only hear the messages but also to see the body language and feel the climate in the room. This does not need to be two-way channels. In certain situations the receiver expect physical communication. This is the case especially when dealing with high concern messages, e.g. organizational change or down sizing. If a message is perceived as important to the receiver they expect to hear it live from their manager.

Large meetings, town hall meetings
Department meetings (weekly meetings)
Up close and personal (exclusive meetings)
Video conferences
Viral communication or word of mouth
Large meetings

Mechanical media

The second of the two types of communication medium is mechanical media. With mechanical media we mean written or electronic channels. These channels can be used as archives for messages or for giving the big picture and a deeper knowledge. But they can also be very fast. Typically though, because it is written, it is always interpret by the reader based on his or her mental condition. Irony or even humour rarely travels well in mechanical channels.

E-mail
Weekly letters or newsletters
Personal letters
Billboards
Intranet
Magazines or papers
Sms
Social media

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Medium of communication are diversed in the scope of hospitality. Different type of medium is used on different type of task. For example, Internet is used by the customer whenever they want to book for a room or reservation. It is not suitable for the usage of internet just to order a couple of sandwich, that would be ridiculous. So, the customer can use SMS for lunch order perhaps. Next, Email is used when the customer want to asked complex question with the management mybe. So only the higher manager will have the access to the email and answer question which obviousely  beyond the lower staff's authority. Two way communication system like walkie-talkie is used during an event to make it quicker among the staff to receive order. This low frequency device will allowed them to communicate easily in the premises and it also saved their budget and energy. Other medium like telephone, standard form and pro forma, simple written message are among the communication medium used in hospitality industry.

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MEDIUM OF COMMUNICATION

Medium is the collective communication outlets or tools that information or data. Medium of communication have two types which is Physical media and Mechanical media.

Physical Media
Means channels where the person who is talking can be seen and heard by the audience. That means everyone to be able to not only hear the message but also to see the body language. For example : large meeting, video conference and department meetings.

Large meeting
This channel works very well when we need to get  across strategic and important message to a large group of people at the same time. The opportunity for dialogue is limited at large meeting but we can create smaller groups where dialogue can be performed.

Department meeting
This channel works for gives status reports and solve problems in the weekly meetings. Weekly meetings are also used to follow up on information from large meetings. This channels often the most important channel we have as a manager. This is a favourite among the types of communication medium.

Mechanical Media
Means written or electronic channels. These channelscqn be use as archieve for message or for giving a big pictures and a deeper knowledge. Sometimes they also can be very fast. For example : email, sms, social media, magazines and papers.

Email
It is suitable mainly for up to date and simple message and there is no risk of misunderstanding. Email also good for daily communication to specific target group. Email is an important supplement to weekly meetings and the Intranet.

Sms
Text messaging to the mobile phone is one of the new types of communication medium and not a very widely used channel but where it is used it is proven  very effective. The advantages with Sms is that it is fast.

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Medium communication is information is transmitted between a speaker or writer or the sender and an audience or the receiver. Face-to-face communication, two-way remote communication, and written communication is one of several examples of medium communication.

Face-to-face communication

Face-to-face communication is any type of language or non-verbal communication, where a person or the sender who are in the same physical location as the receiver. Face to face communication is very powerful and common. You can speak verbally through you, as well as non-verbal through body language. It also allows you to get feedback immediately from the receiver so that you can adjust how to deliver your message if necessary. You also can feel the feeling of the receiver.

Two-way remote communication
Two-way remote communication is when you and the receiver are not in the same physical location but are able to receive real-time feedback from each other. Although you are able to receive immediate feedback from the receiver, the feedback is usually limited compared to face-to-face communication. Some examples of two-way remote communication include video conferencing, teleconferencing, cell phone calls, sms (i.e. texting) and walkie-talkie conversations.

Written communication
Written communication is any type of communication that involves the written word. This can involve both formal and informal communications. A key distinction between written communication and face-to-face communication is that feedback from the receiver may not be immediate. One of the major benefits of written communication is that it can be used to document what has been said or agreed to. It also can be used to clarify ideas to avoid misunderstandings. This also can help to remember back what you had said or promised with other before. Some examples of written communication include letters, email, contracts, sms, reports and intranet content.

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Medium of communication is something that we use in any organization to deliver what we mean to other parties. Medium communication can be divided by two sections which are verbal and non-verbal communication.

In hospitality industry, both verbal and non-verbal communication are needed so that the effective and efficient communication can be built between employers and employees and also with customers. A good communication are helpful in order to sustain longer in the market.

For the verbal communication, it can help to
-knowing one's emotion
-being self-motivating
-regulating one's emotions
-recognising emotions in others
-handling relationship

For the non-verbal communication, the examples are
- body language
-gestures
- personal presentation
-etiquette
- orientation of the body
And many more

The internet medium is one of the example of verbal communication which includes words, messages to deliver and anything that we want other to know.

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Medium communication is a one of a way how to make an interaction between two or more people. This medium are used to make other people easy to get information and collect data from us. There are two types of medium communication which are physical and mechanical.

Physical media.
physical mostly is an interaction between one people to another people by facing them. Mostly the interaction need a verbal and non verbal communication like body language. the position of the body while interact is important in this physical media.   For example, face to face communication and two way communication.

Mechanical media.
mechanical media is a medium by using a technology. There are many technology that can be used by people to make them easily access to another place to make a converstion between two or more people. athis way mostly can save time and places. For example using an internet, e-mail and telephone.

# data[].attributes.headline
MUHAMAD AQIL AMJAD BIN MOHD NOR (A14A1291

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MUHAMAD AQIL AMJAD BIN MOHD NOR (A14A1291

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Different medium of communication
Physical media
With physical media we mean channels where the person who is talking can be seen and heard by the audience. The whole point here is to be able to not only hear the messages but also to see the body language and feel the climate in the room. This does not need to be two-way channels. In certain situations the receiver expect physical communication. This is the case especially when dealing with high concern messages, e.g. organizational change or down sizing. If a message is perceived as important to the receiver they expect to hear it live from their manager.

Face-to-face communication
Face-to-face communication is any type of verbal or non-verbal communication where you are in the same physical location as the receiver. Face-to-face communication is very powerful. You can communicate verbally with the words you speak as well as non-verbally through body language. It also allows you to get immediate feedback from the receiver so you can adjust how you are delivering your message if necessary. Some examples of face-to-face communication include informal hallway chats, project meetings, annual performance reviews, and job interviews.

Written communication
Written communication is any type of communication that involves the written word. This can involve both formal and informal communications. A key distinction between written communication and face-to-face communication is that feedback from the receiver may not be immediate. Although most of us consider ourselves honest and ethical, we're all human and can forget things we've said or misunderstood things we've heard. One of the major benefits of written communication is that it can be used to document what has been said or agreed to. It also can be used to clarify ideas to avoid misunderstandings. Some examples of written communication include letters, email, contracts, sms, reports and intranet content.

Business Letters
The business letters are also an important form of  communication. A business letter should be written in a formal way and in simple language without any scope for confusion. It should be polite and courteous but should also convey and idea impressively. Usually business letters are written on printed paper containing the name and address of the company along with the date and reference number. As business letters can be used for legal purposes also, these should be written with grate care.

Mechanical media
The second of the two types of communication medium is mechanical media. With mechanical media we mean written or electronic channels. These channels can be used as archives for messages or for giving the big picture and a deeper knowledge. But they can also be very fast. Typically though, because it is written, it is always interpret by the reader based on his or her mental condition. Irony or even humour rarely travels well in mechanical channels.

E-mail
E-mail is a good channel for the daily communication to specific target groups. It is suitable mainly for up-to-date and “simple” messages and where there is no risk of misunderstanding, E-mail is an important supplement to weekly meetings and the Intranet. Invitation to and agenda for meetings can with advantage be sent out with e-mail before the meeting, while background facts and minutes from meetings is well suited to be stored on the Intranet.
Intranet The Intranet is of course one of the most used types of communication medium and a very important communication channel and work tool for you as a manager, but it is also your job to help your employees prioritise and pick out the information on the Intranet, as well as translating messages into local consequences.

Sms Or text messaging
Sms to the mobile phone is one of the new types of communication medium and not a very widely used channel but where it is used it is proven very effective. Some companies use it as an alert system e.g. for giving managers a head start when something important will be published on the Intranet. The advantage with Sms is that it is fast. But it should be used rarely as an exclusive channel. Some companies use it as a subscription tool where you can subscribe to e.g press-releases.

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Medium of communication can be categorized by two which are physical and mechanical type. In my opinion it has been categorized by the way how the information been delivered. For example, physical type use modern technology medium such as internet,email,SMS,telephone, and two-way communication like intercom and walkie-talkie. Furthermore, mechanical type of medium like more old school compare than physical cause they use standard form & pro forma, simple written message, and face to face which is common form of communication among staff in busy area.

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Medium of communication is a tool that we used to deliver and receive information. It will help you to communicate effectively. There is a lot of different type of the medium communication that we can used.
1) Face to face
This method is a effective method because we can speak verbally with the word you speak and non-verbally through body language. The receiver can understand well the information that we sent because we in the same physical location as with the receiver.
2) Internet
We also can communicate by internet because we are in the era that have advance technology. For example, customer use internet as a medium to communicate for making reservation and booking their hotel's room. It is more easier for them to make comparison between hotel.
3) Telephone
Telephone also a medium of communication, we receive the information even we are not in the same location with the sender. We still get the information from the verbally because we can hear the information. For example, customer make a phone call to housekeeping department to get special request

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Medium of communication
MEDIUM COMMUNICATION DEVIDED INTO TWO DIFFERENT CATEGORIES.

1.Physical media
Phisical media is the channels where the person who is talking can be seen and heard by the audience.
Example of physical is large meetings, town hall meetings, department meetings, up close and personal , video conferences and viral communication or word of mouth.

2.Mechanical media
mechanical media is written or electronic channels. These channels can be used as archives for messages or for giving the big picture and a deeper knowledge.
Example of mechanical media is e-mail, weekly letters or newsletters, personal letters, billboards, intranet, magazines or papers, sms(short message system), social media.

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SITI NUR ALIA BINTI MD HANIFF (A14A1037)

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SITI NUR ALIA BINTI MD HANIFF (A14A1037)

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Answer:

Communication can be defined as the imparting or exchanging of information by speaking, writing, or using some other medium.There are several medium of communication which are internet, email, SMS, telephone, two-way communication system, standard form and pro forma, simple written message and face-to-face. All of these elements represent as medium to be used in order to communicate with people.

In hospitality industry, good communication is compulsory within the organization and also with the guests. This is because, it is better to have a nice communication among them so that it will be easy to deliver the message properly. These are the explanations of the function of each communication medium in the context of hospitality world.

(a) Internet
Internet is a global computer network providing a variety of information and communication facilities, consisting of interconnected networks using standardized communication protocols.Nowadays, internet has become the main choice among the people in order to book and making reservation for hotel, restaurant, transportation and more. Through internet, consumers will access the information of each service provided by viewing the ratings and customer’s feedback easily. By this way, it will save their time and cost. Usually, there are organizations that act as mediator and handle the booking. As example are, Trivago, Agoda, FoodPanda, Trip Advisor and others.

(b) Email
Email is where the messages distributed by electronic means from one computer user to one or more recipients via a network. Usually, customers will use email if they want to ask more complex questions. Through the email, they might ask any appropriate questions to the service management. For example, some developed hotel, restaurant and transportation already provide their email address so that it will be easy to communicate with customers. It might take a few days or week in order to answer all the questions.

(c) SMS (Short Message Service)
SMS can be described as SMS (Short Message Service), commonly referred to as "text messaging," is a service for sending short messages of up to 160 characters to mobile devices, including cellular phones, smartphones and PDAs. This medium will be used when the customers want to order their meals. Some hotels provide meals delivery to the guestrooms. They will take all the orders from SMS and customers have to wait for several minutes in order to make their dishes done.

(d) Telephone
Telephone is an important medium in communication and act as a system for transmitting voices over a distance using wire or radio, by converting acoustic vibrations to electrical signals. As an example, hotels will provide telephone in the guestrooms. When the guests have special request, they will contact housekeeping department.

(e) Two-way communication system
Two-way communication system usually is a form of transmission in which both parties involved transmit information. Two-way communication has also been referred to as interpersonal communication. This medium has been used in military purposes. But, it has been applied in hotels services and they will use walkie-talkie in order to communicate. Commonly, it will be used by staff like security guards, receptionist, janitor and more in large resorts. Sometimes, they will communicate in secret code as their safety.

(f) Standard form and pro forma
Standard form called requisition form is used when ordering supplies. Pro forma is most often used to describe a practice or document that is provided as a courtesy or satisfies minimum requirements. Communication occurs every day in daily life and it involves various of people. For standard form and pro forma, both of this medium are used in order to communicate with suppliers. As an example, they will need to fill in the form when ordering or delivering the supplies while pro forma is a document that describes the financial progress of transaction.

(g) Simple written message
This simple written message commonly is a communication in writing, in speech or by signals. This medium is easy to understand and will have its own purposes. The best example that relates to simple written message are when booking restaurants or the waiter send phone message to the customers.

(h) Face-to-face
Face-to-face is the most common of communication between staff and guests in busy area. This medium involves (of two people) close together and facing each other. This is the most effective ways because of the advantages for both sides will get. The advantages are they will receive full clarity, easy to understand, the satisfaction from their faces or reactions and more. The example can be given is, when the receptionist explain the registration and facilities provided to the guests. It will better be done by applying this medium so that both of them satisfied.

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Medium of Communication

Medium of communication is a tool that used by sender to communicate with the receiver.

There are different type of medium of communication:
1) Internet
Internet become more important in  nowadays because it help the sender send the information to the receiver in other country. It is a easier way to search for the information that they want. The internet also can help one person to do some booking or reservation that they want in any place and anytime.
2) Email
Email is a tool that use by customer to ask some complex person. It is a replacement of sending letter as it is faster and cheaper.
3)Face to face communication
face to face communication is a communication tool that use among the staff to communicated in a busy area. Normally the sender will straight away giving out the message in front of the receiver. it allow the received to ask question and get the answer immediately.

There still have many type of medium communication that can be used by the sender. the most suitable medium of communication used by the sender, the efficient the receiver will receive the message that want to send by the sender.

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Medium of communication can be defined as tools that be used in communicating process which means the information is transferred through channel or system to an individual.
There are different medium of communication such as internet, email, SMS, two-way communication and telephone. For example, in hospitality industry, internet is used for booking and reservation hotel through online booking. In this case, internet facilitate the process of booking and more easier to guest.
Besides that, telephone also one of the example of medium in communication. Guest that stay in a particular hotel can used the telephone provided if they have special request from housekeeping department.
Email usually used by customers to ask more complex questions directly to a person who in charge or responsible for something. In addition, guest can orders for lunch via SMS.
Two-way communication system involved in a large area or large resorts which is the staff using walkie-talkie to communicate each other.

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MEDIUM OF COMMUNICATION

Medium of communication refers to an intervention instrument that conveyed or accomplish something in order to deliver the message effectively. Hence, the process of information transfer is through from a sender to the receiver.

There are two types of medium communication:
a) Mechanical media
1. Internet (Booking & Reservations)
The advanced technology nowadays lead many businesses made their first leap to the internet with a web site and moving forwards using the internet. For example, online booking and reservations of a hotel or restaurant. One of the advantage of internet booking and reservations is to receive reservations 24 hours a day. Therefore,  the booking service is always open.

2. Telephone
Telephone communication is a mechanical media to transform information to the guest. Telephone communication has benefits in an increasingly impersonal world with the guests. For instance, telephone call made by the guest who have special request contact housekeeping department. Hence, it can be an easy way to transform the request from one person to another.

b) Physical media
1. Face to Face
Face-to-face communication is any type of verbal or non-verbal communication among sender and receiver. Face to face communication enable the parties involved communicate verbally with the words they speak as well as non-verbally through body language. This type of communication allow all the parties get the feedback immediately from the receiver. For example, annual performance reviews, job interviews and more.

2. Two-way communication system
This type of communication allows when sender and the receiver are not in the same physical spaces but are able to receive real-time feedback from each other.For instance, walkie-talkie to be used by staff in a large resorts. Although senders are able to receive immediate feedback from the receiver, but there is some disadvantage of two-way communication system. For example, the feedback is usually limited compared to face-to-face communication.

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MEDIUM OF COMMUNICATION Medium of communication is a channel or system of communication. Different way of communication is as follow :
1. Internet (booking reservation)- it is a website that allow consumers and travel agents to book flight, hotels, holiday packages, insurans and etc. It is a trend now where everyone making booking via internet.
2. Two way communication system- Is where walkie talkie is used by staffs in large organisation (hotels or resorts). When guests checked out from hotel, front desk staff will use walkie talkie to contact the housekeeper who is on duty to tell him/her that the guest from which room had checked out
3. Email-used by customers to ask more complex questions. When customers want to get more information or have question to ask the organization, he/she can email to the particular organization
4. Telephone- is for guest who have special request contact housekeeping department. Guest who wants room keeping will call housekeeping departmwnt to tidy up their room
5. Standard form and pro forma- is a standard form called requisition form is used when ordering supplies. Usually, when kitchen department want to order raw materials, they will place the order of what they need and quantity that they want on the form before pass it to suppliers

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Medium of communication is a way on how to deliver message to receiver effectively. There are two type of communication medium that are physical media and mechanical media. Physical media mean channels where the person who is talkingcan be seen and heard by the audience. The whole point here is to be able to not only hear the messages but also to see the body language and feel the climate in the room. This does not need to be two-way channels. In certain situations the receiver expect physical communication. This is specially  when dealing with high concern message. If the message perceived as important to the receiver they expect to hear it live from their manager.
Example of physical media :
- large meetings
- weekly department meeting
- up close and personal (exclusive meeting)
- video conferances
- viral communication or word of mouth

The second of the two types of communication medium is mechanical media. With mechanical media we mean written or electronic channels. These channels can be used as archieves for the messages or for giving the big picture and a deeper knowledge. But they can also be very fast. Typically though, because it is written, it is always interpret by the reader based on his or her mental conditon. Irony or even humour rarely travels well in mechanical channels.

Example of mechanical media:
* e-mail
* weekly letters or newslatters
* personal letters
*billboards
* magazine or papers
* sms
* social media

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NURFATIN SYUHADAH BINTI MOHD HANIPIAH [A14A0810]

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NURFATIN SYUHADAH BINTI MOHD HANIPIAH [A14A0810]

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In the process of communication, a medium is a channel or system or platform of communication. The information is transmitted from sender to receiver through a medium of communication such as writing or speech.

There are differences between spoken and written language. Spoken is one of conversation communication and normally involve between the participants who convey their reactions in words, facial expressions or body movement. The communication medium such as face-to-face, telephone and conversation through walkie-talkie is the example of medium of communication through speech. Face-to-face is the most common way that have been used among people. For example, when you are in front of registration counter in a hotel and then you want to booking a room for you and in order to do so you must be able to communicate to the receptionist.

Writing needs to be more explicit and must make sure that a reader can understand on it. For example, e-mail, SMS, internet (media social) is a medium of communication through writing. E-mail is usually used by many people to deliver a quick message and also important. By email, they also can attach with some document or picture or anything to make sure the information is clearly explained.

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MEDIUM OF COMMUNICATION

Communication medium available to you will help you communicate effectively. A communication medium is simply "how" your message is sent to the receiver. It is often referred to as the communication channel.

Face-to-Face Communication

Face-to-face communication is any type of verbal or non-verbal communication where you are in the same physical location as the receiver. Face-to-face communication is very powerful. You can communicate verbally with the words you speak as well as non-verbally through body language. It also allows you to get immediate feedback from the receiver so you can adjust how you are delivering your message if necessary. Some examples of face-to-face communication include informal hallway chats, project meetings, annual performance reviews, and job interviews.

Two-Way Remote Communication

Two-way remote communication is when you and the receiver are not in the same physical spaces but are able to receive real-time feedback from each other. Although you are able to receive immediate feedback from the receiver, the feedback is usually limited compared to face-to-face communication.Some examples of two-way remote communication include video conferencing, teleconferencing, cell phone calls, sms (i.e. texting) and walkie-talkie conversations.

Written Communication

Written communication is any type of communication that involves the written word. This can involve both formal and informal communications. A key distinction between written communication and face-to-face communication is that feedback from the receiver may not be immediate. Although most of us consider ourselves honest and ethical, we're all human and can forget things we've said or misunderstood things we've heard. One of the major benefits of written communication is that it can be used to document what has been said or agreed to. It also can be used to clarify ideas to avoid misunderstandings. Some examples of written communication include letters, email, contracts, sms, reports and intranet content.

Social Media Communication

Social media has become a very common form of communication. It combines characteristics of some of the other forms of communication such as written communication and two-way remote communication. It allows for real-time feedback with a written record of what has been communicated. What makes social media so powerful for project managers is the way it enables team collaboration.Examples of social media communication include instant messaging, Microsoft Sharepoint, Facebook, LinkedIn, wikis and Twitter. Many of the web-based project management tools are also considered to be social media tools since they enable better collaboration.

One-Way Audio and Video Communication

Another type of communication medium is one-way audio and video. With this type of communication you are recording your message to be listened to or viewed by your receiver at some time of their choosing. Examples include voicemail, podcasts and YouTube videos. Podcasts and videos are excellent for sharing information, especially for teaching purposes. You can present a lot of information that the receiver can go over at their convenience and as many times as they like.

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Media of communication is a tools to deliver information data.

(a)mechanical media
1. Internet

Internet is the different ways that people can communicate around the world. the person can book and make the reservation to the hotel. It make the book easier if the person stay far from the place that they want to go.
2.Telephone
effective hotel phone system is allow to offer the guest additional facilities that have add value. For example, The guest can order their food from telephone.

(b)physical media
1.face to face
it is the powerful. the person can communicate verbal with the word the person speak. It also allow the person get the feedback immediately fron the receiver. for example the guest in the hotel give negative feedback about the style of food in the hotel. Immediately, the manager, talk to the chef to change the style of food.

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Media of communication refers to the way of delivering and receiving data or information.for example, it is a tools that use to deliver information or data.

Internet (booking  & reservation )

Internet is a channel for a person to discuss or inform of information found through the Intranet. For example, the hotel will place their services on the internet to make their customer easy to make the booking or reservation.

Email (usually used by customer to ask more complex questions)

E-mail is a good channel for the daily communication to specific target groups. The reason is it is simple and always up-to-date for certain service or promotion. For example, the hotel can send the promotion to the certain targeted customer.

Face-to-face (most common form of communication among staff in busy area)

Face to face is the common way that use in the hotel. This is the way that two people meet together and give the command to each other. For example, in the kitchen the chef will order his assistance in the kitchen.

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Media of communication is a tools that use to deliver information or data from sender to receiver.

SMS (orders for lunch)

Sms is a subscription tool where you can subscribe to get the information about something. For example, the customer can make the order for lunch through the sms or receive the massage or promotion from the hotel to know the promotion.

Telephone (guest who have special request contact housekeeping department)

Telephone is a good tool in communication to specific target groups. This can be easily to transfer the request from one person to another. For example, the guess in the hotel can request the extra pillow form the staff.

Two-way communication system (walkie-talkie to be used by staff in large resorts)

Two-way communication system is the system that includes two or more people that give command by using the gadget. For instance, like walkie-talkie tool. For example, the hotel manage will use the walkie-talkie to give the order or command to their staff to done a job or task.

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Medium  communication is used to  help an organisation communication effectively. A good communication of each other may lead an organisation more smooth and effective.
- Face to Face
Face to face communication is the most common form of communicating among staff in an organisation. This communication skill is any type of verbal or non-verbal communication where you are in the same physical location as the receiver. For examples, informal hallway chats, meetings, annual dinner event, job walk-in interviews and so on.
-Two-way remote
Two-way remote communication is able to receive real-time feedback from other by using some communication tools. Although you are able to receive immediate feedback from the receiver but we are not able to get the real sincerity from the receiver.  Thus, it might not be real for sometimes compare with face to face because we can get the real impression through face to face communication. For examples of two-way remote communication include video conferencing, teleconferencing, cell phone calls, sms (i.e. texting) and walkie-talkie conversations.

-Written communication

Written communication involves the written word. This can involve both formal and informal communications. The advantage of written communication is more clear and can be used as an evidence or prove to a receiver. It also can avoid misunderstandings. Examples of written communication include letters, email, contracts, sms, reports, document, article and intranet content.
-Standard form & pro forma Standard form & pro forma
is a standard form called requisition form is used when ordering supplies. It is used to clearly stated the cash flow of an organisation to avoid misunderstanding. For example of standard form & pro forma includes invoice, financial statement and so on.

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The specific types of communication medium you use to get your messages across will help you successfully manage your projects. Always consider the purpose of your communication, the receiver of the message, and the type of information you are communicating when determining the best business communication media for your message.
FACE TO FACE
Face-to-face communication is any type of verbal or non-verbal communication where you are in the same physical location as the receiver.
Face-to-face communication is very powerful. You can communicate verbally with the words you speak as well as non-verbally through body language. It also allows you to get immediate feedback from the receiver so you can adjust how you are delivering your message if necessary.
Some examples of face-to-face communication include informal hallway chats, project meetings, annual performance reviews, and job interviews.
Two-Way Remote Communication

Two-way remote communication is when you and the receiver are not in the same physical spaces but are able to receive real-time feedback from each other. Although you are able to receive immediate feedback from the receiver, the feedback is usually limited compared to face-to-face communication.
Some examples of two-way remote communication include video conferencing, teleconferencing, cell phone calls, sms (i.e. texting) and walkie-talkie conversations.
Written Communication

Written communication is any type of communication that involves the written word. This can involve both formal and informal communications. A key distinction between written communication and face-to-face communication is that feedback from the receiver may not be immediate.
Although most of us consider ourselves honest and ethical, we're all human and can forget things we've said or misunderstood things we've heard. One of the major benefits of written communication is that it can be used to document what has been said or agreed to. It also can be used to clarify ideas to avoid misunderstandings.
Some examples of written communication include letters, email, contracts, sms, reports and intranet content.