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https://youtu.be/-118PkBIfzY

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For last day, i was on duty to become the guide for customer's day trip for about 40 people. I was accompanied by another staff name Irah to guide the group. The day-trip package consist of 5 snorkeling points include the equipments and hiking to Kincir Angin

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I was in charged to call resorts to ask about the availability of the rooms there. Then, i proceed with the room reservation.

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I make a passenger list for today's duty as the list need to be presented to the Jabatan Laut before customers enter Perhentian Island. The passenger list only will be make by staff if the capacity is exceed the normal range.

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Today i only make invoice and answer calls.

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My duty is same as yesterday that are to guide the customers to the jetty in the morning while in the afternoon i make and answer calls from customers . i also in charged to asked the customers about the time they want to return from the island.

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Today i was on duty to guide the customers to the jetty and show them the boat that they need to board. In the afternoon, i started my daily tasks which make all the vouchers, tickets, invoices, receipt and room reservation.

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As usual i will make all the tickets, vouchers and receipt. I also make call to customers to remind about the return boat to Kuala Besut jetty.

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My new task for today is make a room reservation to the resort that was requested by the customers and then proceed by making invoice since the customers had already do their confirmation about the package they need from Sealife. In the afternoon, i make calls to the customers that will return tomorrow and asked them about the time they want to return since there are 3 trips back to Kuala Besut jetty which are at 8am, 12pm and 4pm.

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Today i was on the duty to make all the tickets, vouchers and receipt. I also make and answer calls.

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After familiar with all the duties, i has been trusted in doing the tickets, vouchers and receipt by Kak Nor.Besides that, i also can make a call to resorts to ask about the room availability and answer calls from customers that ask about the bout time to return to Kuala Besut jetty.

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My duty for today is making call to the request resorts from customers to check the availability of the rooms. I also need to check if it avail on the date requested by the customers. If the date was avail, then we proceed with the room booking and told the customers to make a deposit in order to secure the room that they want or else the rooms will be cancel. I also has been in charge for making all the vouchers, tickets and receipt.

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As yesterday i was given tasks to make all the the vouchers, tickets and receipt, my duty for today is to explain those to the customers so they know what to do if anything happen since at every voucher there are a few phone contacts to call. For example, the boat ticket that i explain include the boat time, the person in charge number and i also need to remind they to be punctual about the time that they need to depart and return. In the afternoon, i make the boat tickets, snorkeling vouchers, room vouchers and receipt for tomorrow.

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Begin my day by arriving at the agency at 7.45 am. The office opens sharp at 8am. Kak Nor asked to swept the floor first as it is an easy task in order to show how they started their day every single day. since today is Friday and it is weekend, we have a lot of works to do. Many customers came to Perhentian Island during weekend and the jetty will become quite pack. Kak Nor assigned a task that required me to escort the customers to jetty and show them to board on the boats that is own by Sealife. The duration from the office to the jetty is by 5 minute walking. I guided the customers with full procedure as they need to pay for tax before they can go to the jetty. The tax is for protection fee towards Taman Laut and it is compulsory to every customer that come to Perhentian Island. i was on duty at the jetty for 2 hours since the customers were coming at different time. Customers that came early can board on the boats at 8am and those who miss the first boat need to take it at 9am. The task that i did was accompanied by Kak Nor. After lunch time, i was given the tasks to make boat tickets, snorkelling vouchers, room vouchers and receipt for customers that will come tomorrow.

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Starting my first day of SIEP with the interview at the Sealife office. The staff (Kak Nor) briefed me the job scopes about the company. The job scopes are about manner to make call to the resorts and manners in entertain customers that came for the services. She also taught me procedure to answers from the customers and resorts' representatives. She also told about the island that divide into two which is Pulau Perhentian Besar and Pulau Perhentian Kecil. I also took notes for every details that she told me. She reminded me to always take note when answering the calls which requires to record the details of the customers that booking the packages from Sealife. Lastly, she ended the briefing by telling me that the islands is closed during monsoon season. In the afternoon, i started working because Kak Nor wants me to observe and learn how they handled the customers and what work they do in the office. Another staff which is Kak Yen taught me the procedure to make room booking, invoice, boat ticket, meal voucher, receipt, room voucher and snorkeling voucher. My first task for today is make a guest lists for tomorrow on the form that provide by Jabatan Laut. In order to fulfill the job scope, Kak Yen told me to make phone calls to selected resorts by the customers in order to organize their rooms and also make confirmation if there are any available rooms on the date request. My day ended at 5pm.