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Most people (98%) acknowledge that driving while distracted is dangerous, but in 2015 there were 15,574 Colorado accidents involving distracted drivers. Of those, 68 resulted in deaths. This tragic loss of life is a high price to pay, but these accidents have myriad other costs as well: injuries and hospitalizations, missed work, increased insurance premiums, traffic delays and road closures, damage to roads and property, and emergency response costs.

Our research revealed that 100% of customers accessing virtual services through Jefferson County would find it both beneficial and valuable to have an option to utilize a software application to conduct an on-line chat conversation via text or text or text-to-speech, as another option for the client to access case information and service direction.

These populations include high-risk vulnerable individuals such as the elderly who have no support network, and school children of low-income families

is driving dangerously due to distraction; they’re driving with their hands off the wheel or their eyes off the road. We’ve all seen drivers who are focused on their phone instead of the road or holding a breakfast burrito instead of the steering wheel. We’ve probably been that driver at some point. A major contributing factor is that we rarely receive distraction disrupting feedback from our phones, other drivers, or our cars.

How might we provide real-time feedback to increase safe, focused driving?

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Customers have limited access to computers
Live in remote areas
Unaffordable technology
Unable to travel
Lack of computer skills
Not user friendly

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Universal access
Available training
User friendly
Efficiency
Streamline workflow
Automatic  implementation/documentation

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Not uniform
Not customer friendly
Not 6th grade reading level
Not paperless
Hidden
can't be read
can't be translated
Hard for customer to get back to staff

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Accessible
Uniform across depts.
User friendly
Fillable
Electronic Signature

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Gen App??

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**Can temporary virtual service solutions be adapted to create long-term benefits?

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**Can temporary virtual service solutions be adapted to create long-term benefits?

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Possible solution??
Accessible - Libraries? Action Center? HSB?
Scanning feature

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Digital communication
Unable to scan
To and from clients

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Limited access to
Quality internet

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Virtual services/workshops are only in English
No recorded video options

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https://www.notion.so/4-Define-the-Problem-989d4cd8d1f24481af4af7bc0977d416