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how do libraries best support students through issues such as cost of living and the housing crisis?

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We have no problem recruiting overseas students, but when they choose our college as they want an authentic UK experience, is there a saturation point that can have a negative effect of longer term recruitment ?

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what are your top tips for engaging with students on a limited budget?

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Did you get any information on the type of student that were engaging ? Were they mainly home / overseas students, UG/PG etc ? And if so, did that change how you responded

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would you run similar competitions for students in future? if so, would you do anything differently next time?

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Where there any great ideas, that didn’t make the final (maybe as enough work hadn’t gone into the submission). If so were you able to take them forward regardless ?

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You mention the £1000 prize for the winning idea. Was there a any compensation for the students that were shortlisted and presented but didn't win? A lot of time and effort would have gone into this. Was there any academic recognition for the students for their involvement in the competition?

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Was there any additional support offered to students who did not have access to SCONUL (maybe those who live more remotely) ?

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I visited your library yesterday and I was really impressed by how studious everyone was. It’s very different to my library. Are you aware of anything in your environment that encourages that behaviour ?

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What you would say to some of the concerns libraries have about being 24/7? I.E does it encourage longer hours of study or sleeping instead of taking a break for a good nights sleep.

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For working late, how late is late? Do you or know students work regularly at 3am or is the focus more later in the evening, e.g. up to midnight?

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With regard to 24/7 study spaces, students want it, but our data shows that students aren’t in the library at 3am. Why do you think that is?

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Yes, I'm also keen to hear opinions about whether 24/7 is detrimental to wellbeing and mental health given we know students already under a lot of pressure.

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Thank you, you are clearly very engaged with the Library. Can you reflect on the wider student community and perhaps your observations of how others use the Library… students who may be more disengaged, using the Library for other purposes, and not engaging with support or unaware of support. How can we support their needs?

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A very broad question.. how do you think students feel in the world of generative AI and how is this working for you in your studies

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@Charlene what was your first impression of your libraries existing CS? What were they doing well already and …. not so well?

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What was main challenge when shifting the culture to more customer oriented? How would you describe the “library culture” that you inherited?

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Do you analyse the type of enquiries you receive? What percentage would be traditional library related Q’s? 

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Do you analyse the type of enquiries you receive? What percentage would be traditional library related Q’s? 

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did you come across any resistance from staff with regards to learning and development?

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Have you seen any impact of staff career progression, either internally or externally ?

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How many staff are there at The library and how many made it to the presentations?

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How many staff are in the library and how many could attend the presentation day?

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Which directorates did you involve, and which were most useful relationships built

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What was the feedback from the work environment that you were not expecting ?

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Do you have much staff turn over or staff coming into the institution that have a wider experience of how things work in the job market ?

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Not so much about specifics, but a flexible mindset, to do what it takes to support customers - and the soft skills to do it.

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Thinking more creatively about the approaches we take to recruitment

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Resilience

Adaptability

Vision and perspective

Soft skills - still important. Coaching and interpersonal

Business sense

Good negotiator

Data driven

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Keep it simple - especially annual reviews. And with those, don't follow the script!

Reframing, give context.

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Start: agility to move between different activities, pick up digital skills, resilient in change, greater awareness on how we impact on customer experience, justifying your position and role with data driven decision making, making customer services professional, making more use of transferable skills,

Continue: develop a story of what's happening by using UX, qualitative and quantatitive data, communication and change management skills, developing management and business skills, continue the two way dialogue, succession planning, making sure teams retain an appropriate blend of skills

Stop: less emphasis on the manual processing and physical services,

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Start - Merging of customer services so not just library focused, adaptability, adapting to accessibility and support a diverse group of users, cultural competencies

Continue - Developing team working and communication skills, strong customer focus, digital skills to be able to assist user enquiries, soft skills

Stop - Physical books shelving, not a role as a shelver anymore

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Start: what new skills or knowledge will be required in your role in 10-20 years' time?

Financial and budget management

Knoweldge around recruitment and HR processes

Event planning

IT management

Change management. Never a time when there isn't change

Performance and development reviews

Supporting staff to support students in distress

Visioning skills

Political and networking skills to fight for finite resources at a uni level

Communication skills

Coaching skills

Succession planning - we have an aging workforce and need to document processes.

Staff empowerment. Libraries can be hierarchical and there's a perception that the at the top know the most, but this isn't true

Managing neurodiversity.

Continue: Choose a skill = how do you ensure we develop it?

Comms - know how often you need to say something

Stop: Are there any areas of CS leadership/management you think will have less emphasis in the future? What's changing?

Change in style in management = more coaching approach and more hands-off re day-to-day

More delegation

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Start: what new skills or knowledge will be required in your role in 10-20 years' time?
Financial and budget management
Knoweldge around recruitment and HR processes
Event planning
IT management
Change management. Never a time when there isn't change
Performance and development reviews
Supporting staff to support students in distress
Visioning skills
Political and networking skills to fight for finite resources at a uni level
Communication skills
Coaching skills
Succession planning - we have an aging workforce and need to document processes.
Staff empowerment. Libraries can be hierarchical and there's a perception that the at the top know the most, but this isn't true
Managing neurodiversity.

Continue: Choose a skill = how do you ensure we develop it?
Comms - know how often you need to say something

Stop: Are there any areas of CS leadership/management you think will have less emphasis in the future? What's changing?
Change in style in management = more coaching approach and more hands-off re day-to-day
More delegation

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Development and progression in customer services 

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Development and progression in customer services 

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Core staffing teams

start:

New or different skills in 10/20 years:

Different VR providers so need to be amalgamated. Leads to podcasts and spaces for that.

Critical thinking to be developed.

Evaluate how AI affects teams.

Training on basic systems such as Outlook.

Wellbeing awareness of staff so that they’re mentally and emotionally in sync with their role.

Holistic approach: spend time in other libraries for a different perspective.

Continue:

Maturity in confidence and wellbeing.

Monitoring of service and of staff tasks.

Provide employment to our graduates.

Change management.

Stop:

Opening early each day. Instead, put one morning or more aside for training.

Stop saying development in the job progression sense. Instead, say it in the sense of developing within a role, if necessary.

Wasting time by ignoring the data. Look at it and work from there. It makes life easier.

Stop making big announcements. Instead, integrate training and development into everyday activities.

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What impact, if any, have you seen on the number of chats you receive, since this launched.

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Are staff worried that it might require them to take responsibility for FAQ’s for other departments?

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How did you manage staff fears around AI taking their jobs?

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Does the widget/ pop up meet accessibility standards? We had to drop our LibAnswers one off pages as told not suitable…