# data[].attributes.body
the opener nice

asking for user's name always

confirming the email

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referring to the call notes

asking clarifying questions

restating issue back

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you are telling the user what you going do

I am going to pull up your account, to check your editor and to see what we can do!

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thank you for waiting

starto to guide them

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I have a suggestion

explaining the tool

I can guide through

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saying it was a pleasure

mentioning survey

get back to us any time we work 24/7

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I see, thank you for sharing with me!

I totally understand how important this is for you! I will do my best to help

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by the way, after we finish with fixing the issue with you, I will be happy to share a tip for your site. It is completely free and will my pleasure. What do you think?

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add a time frame

Let me put you on a brief hold, I will need 5 mins for that, I'll be right back to you

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thank you for waiting!

I was checking all the possible resources, I was doing some tests and I was able to figure out how we can fix that!

I will guide you through , please follow me

# data[].attributes.body
thank you for sharing the details! I will go ahead to check why the issue is happening and how can fix that with you, Please allow me 5 mins for that, I will put you on a brief hold

(user - okay, thank you)

by the way, after we finish with fixing the issue with you, I will be happy to share a tip for your site. It is completely free and will my pleasure. What do you think?

(user - okay, thank you)

okay, great! Putting you on a hold, will be right back to you!

# data[].attributes.body
okay, I understood how we can fix that, and I will guide you through right now

by the way, after we finish with fixing the issue with you, I will be happy to share a tip for your site. It is completely free and will my pleasure. What do you think?

okay, let's focus on the issue solution first

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okay, as I think we are all set here, I am happy we were able to resolve the issue

(pause - stop - wait for user's reply)

is there anything else I can you with?

before you go, I also have a suggestion for your site and I will be happy to share it with you

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after this call you will receive the survey, I will highly appreciate if you can leave any feedback there

this was Rachell, it was my pleasure assisting you today!

have a good one!

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1) if there a couple of issues - you need to separate

"I understand you have 2 questions, let's focus on the first question, could you tell me more"

2) explain to the user why we gonna have lots of questions

I understand how important this is for you, so I want to get to the bottom of the question and make sure I understand what you mean. So please bear with my questions

3) restate back what you understood

4) ask simple question

What kind of link? Links for affiliate marketing

Where this links will be leading? - to the sites of my partners

What you parnetrs are selling? - book, seeds, food

So do you need to show on your site images and text about this things?

Do you need just a button with the link, or do you need text images and the button?

Could you walk me through, so I can see the link?

5)restate back once again

Lisa, okay, just one more time to make sure I got it

you want to add a image, description and link to another site a couple times?

6) put on hold to ivestigate