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Instructions for Teachers & Supervisors/Managers

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Instructions for Teachers & Supervisors/Managers

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1. Click and read this article in detail.

2. Reflect

For teachers: As a colleague or someone who happened to see the incident, what steps would you take if you witnessed such behavior?

For Supervisors/Managers: As the direct reporting officer, what will be your follow-up actions in such situations?

3. Click the + button on the bottom right corner and share your reflection using the following format:
Name / Centre or Unit / Designation

My reflection:

Example: Aisyah / KinderBright Centre / Curriculum Specialist

My reflection: If I witnessed such behaviour, I will ......

Thank you for your thoughtful contributions.

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Jail for former preschool teacher who abused two toddlers, trapped them using furniture

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The defence argued that the woman’s actions were in line with how the preschool usually punished children, but the judge said this was “unbelievable”.

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Syareena / HQ/ HR Executive

My reflection:

Working in a preschool setting means I have a responsibility to always prioritise the best interests of the children, especially their safety and well-being.

If I were to witness an incident of abuse occurring right before my eyes, I would intervene immediately and calmly inform the teacher that I will take over from that point onward. I would avoid escalating the situation or creating a scene, as this could cause further distress to the children present. Once I have ensured the affected child is moved to a safe area under the supervision of another trusted teacher, I would report the incident to the principal immediately in accordance with the centre's whistleblower policy.

In such circumstances, it would be best for the teacher involved to leave the premise temporarily to allow for a proper investigation. This ensures that no further harm comes to any child and prevents any attempt to conceal or destroy evidence. Parents should also be informed in a timely and transparent manner. It is crucial that they are reassured the situation is being taken seriously and that appropriate action will be taken if the staff member is found to be at fault.

I strongly believe that every staff member shares the duty to create a safe, nurturing and trustworthy environment for the children, and stepping up in situations like this reflects our commitment to that duty.

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As a direct reporting officer, following principles are to be applied when dealing with such cases:

1. 1. Best Interests of the Child

This is the paramount consideration.

All decisions and actions taken must prioritise the child's safety, health, development, and emotional well-being above all else.

2. Child Safety First

If there is any suspicion or evidence of abuse, the child’s immediate safety must be secured.

This may involve removing the child from the abusive environment or alerting the appropriate authorities urgently.

3. Mandatory Reporting and Legal Compliance

In many countries (including Singapore), it is mandatory for professionals (e.g. teachers, healthcare workers) to report suspected abuse to relevant authorities or agencies.

Follow local laws and reporting protocols precisely.

4. Confidentiality and Sensitivity

Treat the case with confidentiality. Do not discuss the case widely or with unauthorised personnels.

Handle the situation sensitively, especially when talking with the child or caregivers.

5. Listen to the Child carefully and Take Them Seriously

Give the child a safe space to speak.

Believe the child unless proven otherwise, and avoid dismissing their words as exaggeration or imagination.

6. Multi-Disciplinary Collaboration

Work with other stakeholders rigorously. A coordinated approach ensures a holistic and safe intervention.

7. Documentation

Record what was observed, what the child said, and any other relevant details accurately and factually. (objectively)

Avoid speculation in documentation—stick to observable facts and direct quotes

8. Non-Retaliation and Protection from Further Harm

Assure the child that he or is not punished or blamed for disclosing abuse.

Provide emotional support and arrange for necessary services such as counseling by qualified personnel.

9. Empower and Support the Child

Help the child understand what is happening in an age-appropriate way.

Support the child in regaining a sense of control and trust in adults.

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My reflection: If I witnessed such behavior, I would first quickly and calmly step in to separate the teacher from the child. I'd gently say, "Let me take care of this." Then, I'd take the child to a safe and comfortable place, like a quiet corner of another classroom, and comfort them, saying things like, "You're okay now. I'm here with you."

After ensuring the child's immediate well - being, I'd report the incident to the Manager right away, following our center's reporting procedures. I'd make sure to provide a detailed account of what I saw, including the time, place, and specific actions.

In the following days, I'd keep an eye on the child's emotional state, check in on them regularly, and offer support. I'd also cooperate fully with any investigations, because protecting the children's safety and well - being is our top priority.

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My Reflection

Witnessing child abuse is deeply disturbing and emotionally challenging. If I witness one, my immediate feeling will be shock, angry and deep sadness for the child involved. I will have a strong sense of urgency ro intervene and protect the child from further harm.

It is also a critical role that a student care teacher play in safe guarding their well-being.

Steps to take :

1.Separate the child from the abuser. Can do so by distracting the abuser & moving the child to a different class.

2.Comfort the child until they feel secured or calm down. Listen ro the child if they are willing to speak. Ensure them they are safe.

3.When child has settled down write down everyrhing I witnessed include :

▪︎date, time & place of incident.

▪︎Specific actions & words exchanged.

▪︎Description of the abuser and child (if it happened outside center)

▪︎Any visible injuries or sign of distress

Reporting :

My first report will be to my immediate supervisor. If it happened in the child school, report it to the school General Office. I will not confront the abuser independently.

Seek support for myself :

Witnessing child abuse can be traumatic. I would ssek support from my colleagues & supervisor.

Thank you.

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Khai/HQ/Executive, BizDev for SCC and Enrichment

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Khai/HQ/Executive, BizDev for SCC and Enrichment

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Reading this article was deeply upsetting. As someone who has worked as a Supervisor and Centre Manager in student care centres, and also as an Allied Educator in a primary school, I’ve always believed that the role of an educator is to protect, guide, and nurture. So to read about someone who had the audacity to call themselves an educator, but instead harmed the very children they were supposed to care for — it makes me angry and sad.

Over the years, I’ve heard of some cases of misconduct in the education scene. But this one really hit hard. It’s one thing to hear about occasional lapses, but this case was prolonged, deliberate, and outright abusive. Situations like this make it even more important for those of us in leadership positions to stay alert and make sure our centres are truly safe spaces.

As a male educator, I also feel the pressure to be extra cautious with how I carry myself around children. I am always very aware of boundaries and make sure everything I do is accountable — not just for the children’s safety, but also to protect myself from any misunderstanding. It’s a responsibility I take seriously.

If I were the direct reporting officer or supervisor in a case like this, these would be my follow-up actions:

1. Immediate removal of the staff involved
The staff member should be suspended from duties right away while investigations are ongoing. There should be no delay in protecting the children.

2. Report to authorities and higher management
Cases involving possible child abuse must be reported to ECDA and other relevant bodies immediately. I would also inform my reporting officers so the case is properly handled.

3. Check on the affected children
I would make sure the children involved are safe and supported — emotionally and physically. I’d also reach out to their parents to update them and offer support.

4. Talk to the rest of the staff
I would hold a closed-door meeting to remind everyone about the seriousness of such behaviour, and to create a space for staff to voice any concerns or warning signs they might’ve noticed but were afraid to raise.

5. Review of CCTV footage and SOPs
I would go through CCTV recordings if available, and review daily routines and supervision protocols to see where gaps might have allowed this to go unnoticed.

6. Reinforce whistleblowing culture
Staff should feel safe to speak up if they suspect any misconduct. I would push for anonymous feedback options and create a culture where safeguarding comes first, no matter what.

7. Training and retraining
I would arrange refresher training on child safety, appropriate handling, and ethics. Prevention is key, and sometimes we need reminders to stay vigilant.

Situations like these are painful, but they are also wake-up calls. We can’t take anything for granted. As a supervisor, I don’t just want to react after something bad happens — I want to create a system that prevents it from happening in the first place.

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It is most definitely disturbing and heartbreaking to see children being abused and treated roughly when they are sent to us teachers to be taught and cared for.

I've had a few experiences as well where teachers denied having done inappropriate punishments to students, and it is always never easy to manage.

When a direct reporting officer becomes aware of a case involving child abuse or inappropriate management of children, it is important that our response must be swift, structured, and guided by the guidelines and SOPs that have been laid out by the industry and the company.

1. Immediate Actions (First 24 Hours)

a. Ensure Child's Safety

Remove the alleged staff member from all duties involving children immediately (e.g. suspension pending investigation).

Ensure the affected child receives medical attention if needed, and is comforted and safe.

b. Report the Incident

Notify ECDA (Early Childhood Development Agency) and follow mandatory reporting obligations.

Lodge a police report if the act constitutes criminal abuse (as per the Children and Young Persons Act).

Alert your organization’s Child Protection Officer (CPO) if one is appointed.

2. Internal Investigation (Within 1 Week)

a. Secure Evidence

Retrieve and review CCTV footage (if available).

Collect statements from witnesses (staff, other children if appropriate, parents).

Document all actions and communications in a secure, timestamped manner.

b. Conduct a Preliminary Interview

Interview the staff member calmly and objectively—avoid accusations until evidence is substantiated.

Ask for a written account of their actions.

c. Communicate with Parents

Meet the child’s parents as early as possible to:

Express concern and support.

Share known facts (avoid speculation).

Explain next steps and contact points.

Reassure them of your centre’s commitment to their child's safety.

3. Medium-Term Actions (1–4 Weeks)

a. Review Policies & Training

Conduct a compliance audit of your current Child Protection Policy.

Arrange for staff debriefs and retraining on positive discipline, reporting protocols, and recognizing abuse.

b. Support for Affected Parties

Offer counselling or psychological support to the affected child and family.

Consider support for other children or staff who may have been indirectly affected.

c. Staffing Adjustments

If the staff member is found to have committed the offence, terminate their employment and notify ECDA so they may be barred from future employment in early childhood settings.

4. Preventive Measures (Ongoing)

Install or upgrade CCTV systems (mandatory from July 2024). Good to have for SCCs as well even though not mandatory.

Establish anonymous reporting channels for whistleblowing.

Introduce a peer observation or buddy system in classrooms.

Schedule refresher training on child guidance and safeguarding at least annually.

That said, it is important as well as employers/reporting officers that we are aware of our staff well being and capabilities. Regular feedback sessions, touchpoint to check on well being means a lot, especially for us educators. Sometimes, a helping hand or a listening ear to someone can change the way they react and behave in a day or over a period of time.

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I will provide 2 perspectives/views from a teacher/colleague witnessing the incidents as well as from a direct reporting officer.

1) Teacher/Colleague

It is imperative to act promptly and responsibly to safeguard the child's well-being. Based on experience, the following steps should be immediately taken:

Ensure the Child's Safety: Utmost priority. If need be, quickly remove the child from the harmful situation to prevent further abuse.

Document the Incident: Important to record the detailed notes of the incident (time, date, location, individuals involved) and the description of what was observed.

Report to RO then Authorities (if no further action taken from RO)

2) Reporting Officer/Managers

Once I am made aware of or witness an incident of child abuse by my staff, I must act swift, professional and in strict alignment with ethical and regulatory expectations.

Ensure the Child's Safety: Likewise, remove child from immediate harm and ensure child receives emotional support and medical attention, if needed. Immediately, contact the child's parent or guardian, to inform them of the situation sensitively and factually.

Dismiss Staff once Evidences are Clear: After consulting with HR under the different Offences and Misconducts (if deemed guilty and evidences are clear), I would then relieve the staff of their duties immediately. If still under investigation, I will not allow staff to be near any children without being supervised either by myself or somebody from a Senior post.

Documenting and Reporting: I have to record all known details and ask from any eye-witnesses if there is and also, after investigation has been done. Collect and view CCTV footage (if available) for any physical evidence.

Report to Authorities: It is my responsibility being the RO and Manager of the Centre to report to ECDA or MSF/MOE and file an Incident Report. If need be, a police report if it involves criminal conduct.

Staff Training & Debriefing: I would need to conduct an urgent briefing and a refresher course on child protection and management; emphasizing the importance and seriousness of this matter.

Monitor and Follow-Up: I have to also follow up with affected families and staff over time and ensure the issue is handled in an effective way.

Being a parent myself, this is definitely disturbing and I would expect the above-mentioned actions to be taken as well. I also believe proper counselling and guidance need to be given to all teaching staff especially in the Early Childhood sector due to rigors and expectations working in a preschool environment. Mental Health issues by staff may arise and it is important to detect and address the issues immediately or it will escalate further to a point where it implicates everyone.

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My Reflection:
If I had witnessed this particular incident, I would have acted immediately to stop the teacher and ensure the child’s safety by removing them from the teacher’s care and placing them under the supervision of another responsible staff member. I would then question the teacher about their actions and promptly report the incident to the principal or appropriate higher authorities. Additionally, I would request that the teacher leave the premises and strongly advocate for a thorough investigation by the school’s management. If I had direct contact with the child’s parent, I would also inform them of the incident immediately.

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Personally i feel is it heartbreaking to see children being treated unfairly where parents trust their students to be in our care.

For Reporting Officer who is aware of a incidents/cases, we would definitely update our next in line officers for such cases to seek assistance and to also follow accordingly to company SOPs and guidelines.

1. Immediate Actions - staff involved to be suspended immediately while investigation is ongoing.

2. Check on the child safety and show care and comfort to the child.

3. Report the incident to higher management

4. Internal Investigation timeline within a week and to check any CCTV footage if available.

5. Speak to the rest of the staff

6. Communicate this incident to the parent once we are make known of the situation and to follow up with parent once investigation is done.

7. To conduct meeting on Child Management Guidelines once again, to alert everyone on how we should look after the students that is under our care.

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Aisyah (Enrichment Trainer, Stellar Champs)

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Aisyah (Enrichment Trainer, Stellar Champs)

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My reflections :

As an enrichment teacher myself, this makes my heart ache so deeply to have learnt that such things are happening currently. I do feel like with these happening, students may feel more reluctant to come to school with the fear of this happening.

If i were to see this happening in real time, i would definitely stop her immediately as this concerns the children's safety. It is also more concerning if other children nearby, were to see it happening as well.

I would definitely separate the student aside and the teacher away to calm down, as this will allow them to talk through what happened.

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1. After reading this article, it really breaks my heart that the children were treated unfairly and breaking the family’s trust on taking care of their children. Theses also remind me of how important mental health is. As a childcare teacher, when our mental are in negative space, our emotions and thoughts are affected as well causing us to act irrationally to people around us especially young children.

2. I would intervene and separate the child and the teacher. I will comfort child first and move him away from the teacher, in a familiar safe space with another familiar and responsible staff. Then, I would calm the teacher down and move her away from the children like sitting at staff room. These are to ensure that there is no similar situation happened and allow everyone to be in their safe space. After that I will report this issue to my prinicipal in calmly manner to avoid any further distress to the situation. We will follow up the sops to handle this situation. We will investigate and do a report in details as we need to inform affected child’s parents about the situation.

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If I witnessed such behaviour, I will quickly get help from another colleague so that she can speak to the offender regarding her way of handling which would cause harm and traumatise the toddlers while I take the affected toddlers to a quieter space to calm down and make sure that they are fine.

Next, my colleague and I will report this incident to the center supervisor or manager.

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作为一名托儿所教师，我对于这个事件深刻反思了在教育过程中的一次严重错误行为——将幼儿因情绪或行为问题而单独关进小房间进行“冷处理”。这不仅违反了幼儿园的教育原则，也违背了关爱与尊重孩子的基本职业操守。

首先，这种行为是极其不当的。幼儿正处于身心发展的关键阶段，他们需要安全感、需要被理解，而不是被隔离和惩罚。将孩子单独隔离，容易导致他们产生恐惧、焦虑甚至不信任感，可能对心理健康造成长远的负面影响。教育的本质是引导与陪伴，而不是控制与压制。

反思自身行为，在处理幼儿情绪问题时缺乏足够的耐心与专业方法。在面对孩子哭闹或不合作时，没有冷静应对，也没有及时寻求帮助，而是选择了一种简单粗暴的方式“解决问题”，实质上是将自己的情绪和压力转嫁到了孩子身上。

这暴露了教育理念上的偏差：过于追求“秩序”和“服从”，忽视了儿童的主体性和情绪表达的正当性。我应该更多地尊重孩子，倾听他们背后的需求，用积极的沟通和引导替代惩罚式处理。

这件事对老师而言是一次深刻的教训。这个老师应该真诚地向被影响的孩子和家长道歉，也将接受园所的相关处理，并主动学习儿童心理发展与正面行为引导的相关知识。在今后的工作中，她将严格要求自己：

尊重每一位幼儿，不使用任何形式的体罚或变相体罚；

提升专业能力，学习如何正面引导孩子的行为；

管理情绪压力，学会在教学中保持耐心与冷静；

加强沟通，多与同事和家长协作，共同帮助孩子健康成长。

教育是爱的事业，每一位孩子都值得被温柔以待。老师应该用实际行动去弥补过去的错误，也希望通过这次反思，祝愿每个学前教育的老师们都将成为一名更加有温度、有责任感的幼教工作者。

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If I were a colleague or someone who happened to witness such an incident, I would absolutely take immediate action. It is not only immoral to stand by and watch such behavior, but it is also a responsibility, especially for teachers, to protect and care for the students entrusted to them. Allowing abuse to happen, or failing to report it, is a serious neglect of that duty.

First, I would intervene immediately to stop the abusive behavior and ensure the child is safe. Children in preschools are especially vulnerable and depend entirely on adults for protection.

Second, I would report the incident to the school management and document what I saw. I would escalate the matter to the authorities to ensure a formal investigation is conducted.

In such a situation, I would step in to stop the abuse immediately and report the incident to the appropriate authorities or school management. Staying silent is not an option. Every child deserves a safe and nurturing environment to grow in, and it’s up to the adults around them to make sure that happens.

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Upon reading the article, it’s heartbreaking yet frustrating to witness such incidents happening in Singaporean schools despite all the strict processes being put in place and the educators being given proper training.

If I were to witness such incident happening in the centre I’m deployed to, I will…

1. Remove the abuser from the victim immediately. While I may not be the right authority to be advising the abuser of her wrong actions, removing the child from the perpetrator is essential to prevent further damage to the child. In this way, I am indirectly “helping” the abuser by giving her some time-out from the child and at the same time, preventing her from doing any more injury to the child.

2. Alert the Principal of such incident for her follow-up actions.

3. After the school’s follow-up actions, I’ll keep a lookout for any negative behaviour or emotions from the child for any necessary intervention.

A school should be a safe place for a child at all times and such act on a child should be condemned.

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My follow-up actions in such situations would be as follows:

1. Immediate Response to Incident

Ensure the safety and well-being of the affected child, and provide necessary medical or emotional support.

Immediately remove the staff involved from duties involving children, pending further investigation.

Inform the child’s parents promptly, maintaining transparency and offering support.

2. Internal Reporting and Documentation

Report the incident to my RO and GM without delay.

Document the incident thoroughly, including accounts from witnesses, any available CCTV footage, and relevant communication logs.

3. Regulatory Reporting

Report the incident to ECDA in accordance with licensing and child protection requirements.

Cooperate fully with any investigations by ECDA and other relevant authorities.

4. Investigation and Disciplinary Action

Conduct an internal investigation, following due process and fair treatment.

Take appropriate disciplinary action, which may include suspension or termination depending on the outcome.

5. Staff Support and Counselling

Provide support or counselling to affected staff or those who witnessed the incident.

Hold debriefing sessions to ensure team morale and emotional wellbeing are addressed.

6. Review of Centre Policies and Practices

Review and reinforce the centre’s safeguarding policies, staff code of conduct, and supervision practices.

Identify any procedural gaps and implement additional safeguards, such as increased classroom observations and peer monitoring.

7. Staff Training and Development

Conduct mandatory refresher training on child protection, positive behaviour guidance, and professional ethics.

Emphasise the centre’s zero-tolerance policy for misconduct and abuse.

8. Engaging Parents and Rebuilding Trust

Communicate with parents openly and empathetically, addressing concerns and outlining steps taken.

Reaffirm the centre’s commitment to child safety and proactive measures to prevent recurrence.

Inform and prepare RO and GM for media statement.