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Library Services: Sensory guide to The Hive: Sensory guide to The Hive

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Library Services: Sensory guide to The Hive: Sensory guide to The Hive

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More accessibility

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Creating a more inclusive and accessible space to encourage more people to visit and utilise the library and see it as a safe space

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Helping library users feel more comfortable and confident using the space

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The UEA library sensory maps were very helpful in designing our own (draft) sensory maps!

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Inclusivity. Validate users experiences. Help us understand user experiences. Ideas to improve user experience where possible.

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allows people to plan ahead and mitigate things they're worried about

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Currently it is very difficult to know what is in the Library and especially for students who are anxious to step into the library or who struggle due to it being overwhelming once they are in the building. We have a sensory room but I'm not sure many people know it is there.

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Design: Professional map design. Having too many icons. Legibility.

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let users know where specific spaces are and allows them to behave without feeling judged

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Open plan spaces make noise levels unpredictable - "silent" zone isn't necessarily silent as noise travels. Could be confusing/disappointing.

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Looooove all the info and desription that Wellcome Collection have: https://wellcomecollection.org/visit-us/accessibility

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We want everyone to feel included in all that Wellcome Collection has to offer. Find out how we make our building, services and programme as accessible and inclusive as possible.

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Students can share their own needs - we've made a few changes to library equipment provision (e.g. location of computer monitors) that have been driven more by what we think students might want/need rather than coming from students themselves

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Even just having one acknowledges that the library thinks these things are important, which helps people feel like they belong in the space and their needs matter

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Our users are really busy - finding the time for them to contribute would be hard.

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Time, engagement from staff and students at all levels, monetary aspect for design.

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lack of time/no EDI librarian or someone with this responsibility

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Getting students / library users to help co-create to make maps meaningful and validate the designs.

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Colleagues in our Helpdesk Team have made an amazing Sensory Map for our Library at University of East Anglia. More context in their blogpost: https://uea-uk.libguides.com/blogs/library-news/introducing-sensory-maps-to-the-library

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Gives patrons information that helps them make choices independently using resources to plan their visit

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Help make our old and historic buildings feel less intimidating - we regularly get feedback our spaces could be more welcoming

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Opportunities to learn how we could improve our users' experience.

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Opportunities to learn how we could improve our users' experience.

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There isn't any money to change the library radically

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tendency to make value judgements (too hot, too cold, too bright, too dark...) when neutral language would be preferred

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I had never even heard of them before! this is great

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Keeping it up to date. The busy parts of our library can every year with each new batch of students

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I have included a map which highlights quiet / less quiet areas as part of a bigger guide that explained about heating, noises, lighting in different rooms of the bigger building

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How to share sensory maps so that our users know they exist and how to find them (currently we have no maps of our library in print or on our website)

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24/7 library with staff here 9am-5pm - how to create a map that can reflect changing use patterns through the day when staff aren't even always aware of what those changes are?

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Ensuring various different viewpoints are reflected, when it can be difficult to find the time for this work or to engage library patrons in responding to feedback requests etc. Some things are difficult to predict or report on. Also I would imagine it's not that easy creating a map that isn't overwhelming in itself to look at!

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How to describe areas which students experienced differently. Who gets the final word?

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Ableist attitudes from not understanding disability and inclusivity.

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Ableist attitudes from not understanding disability and inclusivity.

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There is constant movement and waiting for approval for redesign and redistribution of furniture. It feels like when you make a map it would go out of date very quickly. Also, we are so under-resourced now due to financial cuts.

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No designated accessibility librarian

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Changes in the sapce. Sometimes it's like painting the Forth bridge, as soon as you have the design, the library has changed.

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Help users find new spaces! Our occupancy data can show parts of the buildings are way busier than others, giving the perception there's no quiet spaces

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time of the users to want to engage with a guide rather than just going ahead and using the library

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The environment can change as the day goes by, and in 24/7 libraries, staff might not be aware of all of these changes.

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The environment can change as the day goes by, and in 24/7 libraries, staff might not be aware of all of these changes.

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The opportunity to work with students and created a resource that would work for all :)

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The opportunity to work with students and created a resource that would work for all :)

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There's no information about the staff areas which is understandable as it isn't relevant to students. Library staff may find this useful as part of their induction though?

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Sometime working near fresh air is calming - are any windows openable?

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Sometime working near fresh air is calming - are any windows openable?

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Just based on a past library I worked in, I always pointed out really nice views from the library. Ones that were like, go look at some trees as a quick study break. Maybe something like that?

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Possibly having some permanent/semi-permanent copies in the potentially more problematic areas; like "noisy here? here's some other spaces..." ?