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CellphoneS offers multiple online platforms for convenient and fast shopping:

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🌐 Website: cellphones.com.vn – Full catalog, promotions, and delivery options.

• 📱 Mobile App: Available on iOS & Android – Easy browsing, tracking orders, exclusive app deals.

• 💬 Social Media: Active on Facebook, TikTok, and Instagram for flash sales & livestream shopping.

• 🛒 E-commerce Platforms: Shopee, Lazada – Official store with trusted reviews and quick delivery.

• 📞 Hotline & Chat: Direct support and placing orders via Zalo, Messenger, or hotline

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1. Offline Retail Stores

Physical stores across major cities in Vietnam.

Customers can directly experience products, consult staff, and receive after-sales service.

2. E-commerce Website

Full product catalog, promotions, and online purchases.

Delivery or store pickup options.

3. Mobile App

Streamlined shopping experience.

Loyalty points, order tracking, and promotions.

4. Social Media Sales & Support

Facebook, TikTok, Instagram, and YouTube for marketing and customer engagement.

Live-stream sales, product reviews, and tech news.

5. Customer Service Hotline & Zalo

Support via phone or chat apps (like Zalo).

Real-time order support, warranty tracking, and consultation.

6. Omni-Channel Integration

Customers can:

Order online → Pick up in store.

Check in-store availability online.

Return/exchange across all channels.

Accumulate loyalty points regardless of channel used.

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This is one of the highlights and strategies of Cellphone S to stimulate demand for new products.

1. Combined online/offline process:

Customers can estimate the old-for-new price online, then bring the product to the store for an accurate appraisal and transaction.

2. Transparency:

The pricing process is often public, helping customers understand the value of their old devices.

3. Additional incentives:

There are often special subsidy programs when trading old for new products (for example: iPhone, Samsung Galaxy...). This service helps customers save costs and upgrade their devices regularly.

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Cellphone S’s flexible delivery system is a key factor that helps the company stand out in Vietnam’s tech retail market

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1. Super-fast delivery

2-hour delivery in major cities like Ho Chi Minh City and Hanoi.

Partners with services like Ahamove to ensure speed and reliability.

2. Multiple payment options

Supports COD (Cash on Delivery), bank transfer, e-wallets, and online installment plans.

Integrated online payment on both the website and the app

3. Nationwide coverage

Delivers to most provinces and cities across Vietnam.

Combining central warehouses and local stores to shorten delivery time

4. At-home return and warranty support

Allows returns from home within the policy period.

Offers on-site warranty service or pickup for repair via delivery partners

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Nguyễn Thị Ngọc Quý - 23DH481631

Nguyễn Hoàng Duy Trinh - 22DH123107

Nguyễn Anh Vũ - 23DH482319

Võ Huỳnh Như Ý - 22DH123588