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Mother buy her son pair of suit, and came back a week later to complain about the sizing. She had bought it as a gift but realised this problem

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Component parts are failing barely one month after China customer assembled and used it to build their final products

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1) Customer operators very young and inexperienced
2) Inexperience batch of production operators

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1) Static very high at Customer production in rural Part of China in Guangdong.
2) Customer production process including QA/QC unproven and not ISO
3) Customer Production process very manual and labour intensive

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1) Supplier poor quality batch

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1)  Customers lack equipment for manufacturing
2)  Production irregularity

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Customer manufacturing process not reliable

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1. Customer lack favours on their favourite colour on the suit, pants and shirt.

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1. Wrong sizing checked using measuring tape

2. Guidelines are vague

3. The item is slightly too big (often easier to take in than let out)

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Customer is stubborn, demanding, and doesn’t understand our point”

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Customer is stubborn, demanding, and doesn’t understand our point”

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Communication• Misaligned expectations

• Technical jargon confusing the customer

• Reactive instead of proactive responses

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1. The fabric has been treated with her son sizing.

2. Non stretchable material.

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Inconsistent customer handling protocols

Different team members may respond in varied ways, leading to confusion.

• Lack of a conflict resolution framework

No clear steps or script for managing confrontational or demanding behavior.

• No segmentation strategy

Treating all customers the same, even if some require tailored approaches.

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Poor Skill chosen

Don't know what is better for some event

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1. Outdated

2. Suit batch didn't went to proper QA/QC

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Don't have the skill chosen

Don't know what the event for

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1. Her son body to big for the size

2. In experience Employee over looked the size.

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Children have diverse body types. Some are tall and slender, others are shorter and stockier. A size designed for average proportions might not fit a child with different leg lengths, waist, sizes or torso lengths.

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Slow or unreliable systems

Long loading times or tech glitches frustrate customers and staff alike.

• Incompatible platforms

Software or hardware that doesn’t work well with customer-side tools can cause confusion.

• Lack of real-time support tools

No live chat, co-browsing, or screen-sharing options to guide difficult customers through issues.

• Complex interfaces

If your systems aren’t intuitive, both staff and customers can get lost in the process.

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Limited support documents

• Outdated or inconsistent resources

Brochures, slide decks, or knowledge bases may give conflicting information.

• Missing language or localization support

If the customer isn’t fluent in the default language, miscommunication can occur.

• Lack of empathy-driven content

Materials may focus too much on facts and not enough on guiding tone or reassurance.

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The material did not fit customer size sometimes

Like the fat and bigger size customer

Customer that have problem with the shoulder and the waist

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Communication Misaligned expectations & unclear messaging If the customer doesn’t understand the offering or what’s promised, they’ll demand more or push back.

Methods Inconsistent handling or no escalation protocol Without a standard approach, the team may appear inconsistent—making the customer lose trust.

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Use wrong machine washing

Use cheap machine washing

No properly make the washing machine clean

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Use wrong drying tip

Put in the wrong temperature

Store clean and dry