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April 2025 Public Facing  Services at a Glance - digital version

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What to expect from our Financial Capability Tutors

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What to expect from our Financial Capability Tutors

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Our financial capability advisers are qualified tutors who work with your clients to help them all manage their money better.

We have developed the 'Be In The Know' workbook resource which helps people to review their finances. It offers practical tips and support to help them develop a workable budget to try and alleviate any future pressures.

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Our specialist debt advisers will assess your clients circumstances and get a clear understanding of how much is owed to creditors.

They will help them understand what their rights and responsibilities are when struggling to pay their debts.

Advisers will then determine what the best course of action is to deal with their debts.

This might be through offering token payments to creditors, arranging an affordable repayment plan, or other debt management solutions such as a Debt Relief Order or Bankruptcy.

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Please complete an online referral form at: 

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Please complete an online referral form at: 

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www.caerphilly.gov.uk/supportingpeople

The JAFF can be used as supporting evidence alongside the referral.

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The vision is "A Wales where nobody is homeless and everyone has a safe home where they can flourish and live a fulfilled, active and independent life".

If you live in the Caerphilly county borough area, are over 16 years of age and struggling to keep your home, at risk of losing your job, need to move or need help with your finances or any type of debt, the Supporting People Team could offer you support. Whether you're a home owner, contract holder (council, housing association or private), sleeping rough, or sofa surfing the Supporting People Team are here to help.

Anything that could result in you losing your home we can help you such as:

Help to set up and maintain a home - such as finding best value utilities and setting up direct debit accounts with energy suppliers, registering people with health services, such as GP and dentists.

Help to prevent evictions, rent arrears, bedroom tax/council tax arrears, TV licence fines - arranging repayment plans for debts and searching Turn to Us website for grants.

Help to access services, support and social networks - onward referrals / travel training to attend groups

Help to access education, volunteering, training and employment opportunities - referrals and access to return to work programmes, discussions with job coaches regarding barriers to work (e.g. work boots/clothes) and getting funding to cover this

Help to claim benefits, maximise income, benefit appeals and grant applications - Turn to Us website for benefit check and completing benefit forms.

Help with budgeting, managing money and debt management - income and expenditure check and budgeting, searching for cheaper alternatives for things such as utilities and repayment plans.

Help to read letters and form filling - long term letter reading e.g. Mencap services where no family are present / benefit forms application

Help to increase independence - encouraging various things relating to social life, such as cooking independently or going out independently including travel training. Support to understand your Occupation Contract and being independent at keeping property maintained to a good standard.

Help to prevent homelessness - home starter pack, grants, mortgage rescue and working with Shelter Cymru

Not a care service - Supporting People are not a care service. We do not provide support with domestic duties, such as cleaning, cooking or advocacy.

How to access the service

To access housing related support services from the Supporting People Team you will need to complete a referral form. This form is used to collect information to help us provide you with the support you need.
Please note, this form will not work from within Internet Explorer. Please use a more modern browser such as Edge, Chrome or Safari
Alternatively, you can text HOUSUPPORT to 81400 and a member of the Supporting People team will contact you.

Related council services offering support

Useful websites offering support

Related strategies

Information for providers

The following information is for service providers only.
Supported Accommodation Referral

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The place to find services and information provided by Caerphilly County Borough Council and its partners.

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Keith Thorne

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Email: letstalkmoney@cacbg.org.uk

Telephone: 01443 878059

We are based at:
1-2 Church Place, Bargoed, CF81 8RP

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Visit our Facebook Page HERE!

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Let’s Talk Money provides regulated and specialist Debt, Welfare Benefits, and Financial Capability Advice.

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Let’s Talk Money provides regulated and specialist Debt, Welfare Benefits, and Financial Capability Advice.

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The project works with anyone over the age of 16, living in the Caerphilly county borough on a 1:1 basis.

The project aims to help prevent homelessness, improve financial circumstances, and ensure individuals and families can deal with their finances in the future.

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What to expect from our Benefit Advice Services

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What to expect from our Benefit Advice Services

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Alternatively, families can text HOUSUPPORT to 81400 and a member of the Supporting People team will contact them.

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Lets Talk Money Debt Services - what you can expect

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Rabia Ali

Callum Williams

Jess Ingram-Pudney (trainee)

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The Let's Talk Money project is funded by Families First and Supporting People.

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The Let's Talk Money project is funded by Families First and Supporting People.

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Dawn Ingram-Jones

Wendy Hallett

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Sarah Matthews

Mike Williams

Sarah Baker

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Lisa Jones

Kate Jennick

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Let’s Talk Money can provide advice and support with:

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Let’s Talk Money can provide advice and support with:

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Budgeting and managing money

Housing arrears

Claiming benefits

Benefits appeals

Maximising income

Dealing with debts

Signposting to other agencies

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Specialist welfare benefits advisers will look at your clients circumstances and ensure that they are receiving what they are entitled to.

If they identify benefits that they may be entitled to they will support them to make the application and will work with them until they receive their first payments.

They can help with:

Personal Independence Payments

Child Disability Living Allowance

Council Tax reductions

And much more!

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Let’s talk money is a FREE, CONFIDENTIAL, IMPARTIAL and NON-JUDGEMENTAL service which offers people support with debt, welfare benefits, budgeting and housing issues.

We have a team of specialist debt, welfare benefits and financial capability advisers to help with a range of issues. They can work with your clients on a one-to-one basis to give them the tools they need to manage their money better and improve their overall well being.