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I liked meeting new people from so many different backgrounds and practicing customer service and helping people to put up their tents and connect caravans to the electric pods. Riding in the club car was definitely a fun thing to do. It was like driving a go kart around the campsite checking on people.

It was good to spend time outside socialising , it made it feel like I wasn’t working, all the staff were really friendly and I made good friends with some of the customers too

I got to meet so many puppies and dogs and they were all so cute and they always wagged their tails when I walked past

All of the staff had a sunflower growing competition in the week I did my work experience and it was fun to have banter and a joke around whilst working and learning new things

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It is a private business , which is ran by James welch and it is a family orientated buisness

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Make individuals enjoy their stay and to keep it serene. (Hence the name of the business serenity )

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Boss/ owner / manager of the site - Jim
Wardens -  day to day running of the site, roles such as cleaning, office work in the reception
Ground maintenance, gardening and general repairs

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Boss / owner - Jim
Wardens - Howard, Leanne, Gill and Mick
Cleaner - Leanne

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Health and safety regulations are adhered to on site.
Security - wardens patrol regularly until late evening . (Emergency intercom system in place for medical emergencies etc.)
Staff members are first aid trained in case of medical emergency.
Fire extinguisher points throughout the site which are regularly checked and maintained. (Staff have training in how to use them)

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Computer booking system adheres to the current data protection regulations.
Secure passwords for computers
Folder full of data protection rules they abide by

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Future developments - what is your career path now? Has it changed in light of the work experience 

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Future developments - what is your career path now? Has it changed in light of the work experience 

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Unsure
I know i dont enjoy dealing with complaints because i get very anxious when customers re angry about a product or service that we provided.
It has changed my view in the light of work experience in a slightly more positive way as i think i have developed communication skills.

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Welcome basket (biscuits,tea,coffee )
Bedding if wanted
Pull out Sofa bed
Kettle
TV
Magazines and books
Toaster
Oven
Gas bbq
Enclosed garden
Patio set
Cutlery
Plates

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Both the shepherds hut and the shepherds Crook have private gardens so if you do have a dog, you can let them outside to play, however the shepherds hut and Crook both have more open gardens where as the potting shed is a private and enclosed garden

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Pitch with electric
Grass or hard standing pitches
Use of all the facilities

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Pitch electricity
Use of the facilities

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Didn’t get a form to fill out for an agreement however i had to agree to the owner that i would be:
- punctual
- presentable
- approachable
- effective communicator

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- illness procedure
If unwell , call in as soon as possible to let them know why you are unable to work, cover will be found for you .
- time table
9-3pm everyday (Monday- Friday)
- contact information
Jim (Owner)
Jameswelch003@gmail.com
Leanne (warden)
077903 097444
In the photo attached it shows the cancellation terms and conditions for visitors which states the policy that happens if they cancel

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Employability skills have you used and developed 

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Employability skills have you used and developed 

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Communication skills
Confidence in talking to people
Dealing with money (cash-up)
Independence

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Paragraph for cv/ personal profile/ UCAS

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Paragraph for cv/ personal profile/ UCAS

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I have developed communication skills whilst working on the campsite, this is because i had to take initiative and make my own choices on what they were provided.
Whilst in work placement i learnt how to take bookings and how to talk to customers in a way that they would understand, i did this by remaining in a professional manner and not shortening my words.

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Jim (owner)makes all the large decisions about the business as he is the owner, then he will pass all of this information over to the wardens (Leanne, Gill,Mick and Howard) to ensure they know about any changes regarding the business as a whole
Leanne (head warden)  also makes decisions

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An average day in the life at the campsite
8:30am - debrief with all the wardens that were working that day about what needed to be completed, night shift handover.
9am - campsite maintenance, potting shed clean down, shepards crook and hut clean down.
11am- grass cutting
12 - lunch time for wardens
1pm guests start checking in, wardens take the customers to their pitches and ask them if they need water or ice packs for their stay
2pm- 7pm - guests still coming onto site and then wardens leave site after jobs are done and then emergancy intercome is set up for the night.
7:30pm nightshift debrief and handover

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Every guest was provided with a map of the campsite which had their pitch number circled to show where everything was from their pitch.

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All of the glamping  pods got a review book where they could leave their reviews in before they left.
These guest review books have a major impact on how the staff make improvements to their site and what they need to take into consideration. It also helps the staff to know what they are doing well and what they need to continue to do to ensure that the guests are happy with the products and services that were provided

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All of the glamping pods also got a guest welcome basket with tea, coffee and snacks in. They get refilled everyday and they are completely free for guests. They are put there with a map to show where everything is and an information folder with all the fire regulations. They also include some history behind why they have glamping pods and photos of the site before and after the refurbishment.

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Tent pitch
Use of the kitchen area
Use of Wi-Fi hut
Use of all the facilities

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Monday- Friday

Handover , emails, answerphone, turnover of the potting shed and the Shepards hut. Checked guests in and out

Everyday as a warden was the same jobs and tasks.

On Monday I did handover with 4 different guests, I took them to their pitch and showed them around the campsite, showed them where the facilities where and told them where our reception was incase they needed anything else. I also answred a few phone calls of people booking pitches, enquiring about what our campsite is like and what facilities we provide.

Monday is changeover day in the potting shed so we had to turn over the potting shed, deep clean it and reset all the bedding and cutlery and kitchen supplies that would be needed in there. I took all the rubbish to the bins and finally hoovered the hut. The hut was then ready for the next guest to arrive at 11:40.

At the end of the Monday shift I assisted the manager on duty sign out a guest so I could do this by my self on Tuesday.

Each day we did this but instead of the potting shed we did the shepards huts.

On Tuesday I started my day at 9am, I checked in 5 different guests, 3 of them were in caravans and the other 2 were pitching tents. This means that I had to take 3 of them round the caravan hard standing pitch and show them where there facilities are and then I had to take the campers in tents to their pitches which on a grass field. I took some online bookings and replied to some emails requiring about any availability on our hard standing pitches in august but we had no availability as Whitby is really busy around august because of regatta weekend. I cleaned the shower rooms, replaced the toilet roll and hand soap in the toilets. After this we went back to the office and took some more phone calls and then handed over to the night staff. We were then ready for the night and went home.

Wednesday - on Wednesday we were really squirt there was only one guest to check in and they had already been to the campsite before so they didn’t want showing around they just wanted to go straight to their pitch and get sorted for the night as they had a long drive down to get here. We then went and turned over the potting shed so this entails changing all the bedding, hoovering, mopping, changing the pillows on the couch. Changing the books in the bookshelf and cleaning the kitchen. This took about 2/3 hours in total so after that we went and checked over the toilets and kitchen to make sure everyone has everything that they needed.

Thursday

Thursday was an average day so we started by replying to emails. And checking if there was any missed phone calls and then got on with cleaning the toilets showers and laundry room. All of the glamping pods were busy so we didn’t need to clean or turn them over. So Thursday was just about going around the campsite checking people out and putting the delivery away.

Morning staff finished at 3 that day so we handed over quite early and went our separate ways

Friday

On my last day of work experience I was quite happy to do things on my own. So I started off with checking some guests in. Taking them to their pitches and showing them where there facilities were, after this I went to the office checked the phone and emails , replied to some more enquires and returned the calls. We then went round and mowed the fields as the camping field was going to be full the next day so it needed cutting to make it easier to put up tents.

We cleaned the kitchen and washing area.

I learnt a lot of skills this week and realised how much work it took to be a warden / managers of a campsite

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Staff are expected to be approachable and pleasant to customers at all times.
Equally customers are given guidelines to meet the expectations of the campsite (serenity).
Zero tolerance policy to verbal and physical abuse to  staff and customers alike.

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I found dealing with complaints really stressful and I didn’t know how to fix the situations all the time and it stressed me out

At first I didn’t like answering the phone because I didn’t know the answers to the questions they were asking to start with and I felt awkward when I was saying “ Uhm “ “just give me one second” but by the end of the week I was confident enough to answer the phones by myself.

Cleaning the toilets was absolutely vile, not a fan of being a cleaner in the future but it definitely was an experience.

Even though there was a couple of negatives throughout the week, I am grateful and happy that I got the opportunity to work there for the week and develop the skills that I now have.

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The potting shed comes with a private garden so if you bring a pet with you, they have somewhere outside to run around and enjoy the stay too. The potting shed is equipped with a BQQ ,however open fires are not allowed as a part of the fire regulations they have as Serenity campsite is a on a National Park.

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TV
Bedding if required
Kettle
Toaster
Sink
Sofa
Welcome basket
Gas bbq
Enclosed garden
Patio set

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Bedding if required
Kettle
Toaster
Cutlery
Gas bbq
Patio set
Welcome basket
TV

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Pricing for caravans/ motorhomes and tents - low season 

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Pricing for caravans/ motorhomes and tents - low season 

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Caravan/Motorhome standard grass pitch & Hard standing (+ electric) – £32.00

Fully serviced hard standing pitch (+ electric) – £36.00

Standard tent pitch (up to 4.5 metre) – £28.00

Large tent pitch (5 -8 metre) – £30.00

Standard tent pitch (up to 4.5 metre) + 6 amp elec – £32.00

Large tent pitch (5 -8 metre) + 6 amp electric – £34.00

Single backpacker no vehicle – £14.00

There is a 2 night minimum stay over weekends in April, May, June, September, October

There is a 3 night minimum stay on bank holidays

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pricing for caravans/motorhomes and tents - high season

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pricing for caravans/motorhomes and tents - high season

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Caravan/Motorhome standard grass pitch (+ electric) – £34.00

Fully serviced hard standing pitch (+ electric) – £38.00

Standard tent pitch (up to 4.5 metre) – £30.00

Large tent pitch (5 -8 metre) – £32.00

Standard tent pitch (up to 4.5 metre) + 6 amp elec – £34.00

Large tent pitch (5 -8 metre) + 6 amp electric – £36.00

Single backpacker no vehicle – £14.00

There is a 2 night minimum stay during July, August and weekends in September

There is a 3 night minimum stay on bank holidays

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It is open for visitors to arrive and pitch between 1 and 8 p.m. When making a reservation, you must agree to any arrivals before 1pm. Please get in touch with the park if you plan to arrive after 8 p.m.

• We respectfully request that guests leave between 8 and 11 a.m. Any departure beyond these hours needs to be scheduled in advance with us.
Be mindful of other visitors
• Since the park is a tranquil place to camp, we ask that visitors refrain from making excessive noise and keep their phones, TVs, and radios turned down at all times. The park is quiet from 10:30 p.m. until 8 a.m. Additionally, we request that no cars be moved during these hours.
• Intoxicated and/or abusive behaviour will not be accepted, and management maintains the right to take any actions needed to calm down a situation (removal from the pitch or authority involvement)

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staying at this campsite which is a family orientated business, makes it feel like you are staying at a friends house. The staff are extremely friendly and welcoming and the location of the campsite is really popular with lots of different areas to go and visit as there is Runswick bay beach just a mile away, Staithes is also a mile away and Whitby is one bus ride away from the campsite ( 8 miles)

this campsite is great for chilled out relaxing get aways. its a simplistic campsite where everyone is clam and there for the serene atmosphere of nature