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As we get ready for round two of our conversations for "We Own Our Actions" I'd like you all to think about anchors and action items that will help us live out this value. Feel free to post them here or bring them to our meetings at the end of the month!

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Remember to take the time to recognize yourself and others when their actions have a positive impact! You can use the JDL Rave Review form or send Praise on Teams. What are some other ways we can make sure we celebrate our wins?

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Whether formally or informally, I have seen often in my time at JDL the power of putting faces to our institution directly with community organizations. For a lot of us, that’s already an active part of what we do. But like the collaboration with Interfaith’s podcast, or my experience sitting in with Nation Outside (which tangibly got more people aware of and in to use the expungement services we offer), I think we can always benefit from being aware of the many diverse community groups who use our spaces and just making sure we are making our strengths and services known to them beyond just meeting rooms. And sometimes doing just slightly more to bridge those connections can have unexpectedly huge (positive) consequences for us and for the community.

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Shared calendar requires shared knowledge of the tools as well as the information
Action - ask room reservation groups to include marketing information for external events that are organized to be held at the library (example from Story in Stone, Jackson Historical Society program). Ask for a contact if the event is public, where we can point patrons for more information.

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Point of customer service contact for all the patrons of Carnegie
Service to coworkers
Problem solving and support

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During routine transactions is an opportunity to collect patron interests and feedback.
Request to collect information and analyze the content for better service.
Website feedback and data analysis, what is possible and what could we improve?

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PT staff need time to learn
Learning styles are different and staff need options for learning
Scheduling uninterrupted off-desk time for complex tasks and assignments

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Updates from all departments on programs
Refreshers on Procedures
How to plan a program
Jackson Demographics
Jackson Geography and History 101
Censorship conversations, how to have them regarding intellectual freedom issues at large
Training on how to handle escalated patron conversations, what to do when someone is passionate or angry

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Fix security call buzzer at takeout so that the Takeout desk rings the dungeon or other space for help.

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Taking time to care for yourself so that you have the energy to complete the work you do for the community with the appropriate attention and emotional grace

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One thing we talked about in our group that I loved was creating a document/ post (could just be in teams) in the way we used to do board reports/ CAR stories where we added tips/ tricks/ ideas of how each of us do our every day work, how we dealt with interactions with patrons, etc. This would help improve the knowledge piece. If for example I shared an interesting way I search on workflows etc. We also thought it would be cool to add staff highlights to that. What a CAR staff member is working on projects, patrons etc. Ex: A little blurb about Courtney white's daily dealings with hotspots. What kind of things I do when I work on them and why.
Just knowing what everyone is doing, how to make each other's work easier and better, etc.

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Creating intentionally diverse and inclusive displays in library branches to reflect the community we serve

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Sharing timely information with branch staff, other branches, and community about programs more effectively
Promoting the values we have (mission statement) and are working on visibly on the website.

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Quarterly updates that remind staff of resources and services, including reminders of the community audience
Training on how to use Outlook to access various calendars
Add to Carnegie What's Happening Calendar

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Providing patrons hotspots and wifi anchors their ability to access our resources and other information

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Staff working in the community report back to branch/JDL as a whole more often
Ask for staff communication preferences (in person meeting, email, teams, etc.)
Request a centralized calendar for JDL programs
Request a centralized calendar for room usage