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Request more detailed information about insurance

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Ask questions related to custody situations and who has access to paperwork and who does not.

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"5.	accept the transfer of any child without regard to the reason for eligibility or services listed on the current IFSP while the program is accepting referrals via rotation.a.	When accepting a referral or transfer of a child living outside their catchment area with approval of the Birth to Three administration, the program agrees to provide all services identified on the IFSP including transition activities without any additional compensation from the CT Birth to Three System or the family." I'm not sure this belongs in the intake procedure- seems to be more appropriate for the transfer procedure.

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"5.	accept the transfer of any child without regard to the reason for eligibility or services listed on the current IFSP while the program is accepting referrals via rotation.a.	When accepting a referral or transfer of a child living outside their catchment area with approval of the Birth to Three administration, the program agrees to provide all services identified on the IFSP including transition activities without any additional compensation from the CT Birth to Three System or the family." I'm not sure this belongs in the intake procedure- seems to be more appropriate for the transfer procedure.

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"Prior authorization may be needed if annual maximums may be reached by completing a new evaluation. " How would receiving program identify this need?

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"Prior authorization may be needed if annual maximums may be reached by completing a new evaluation. " How would receiving program identify this need?

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"If CDI learns that the family is homeless" Is this a question that is asked as part of the intake process? If not, can it be added?

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"If CDI learns that the family is homeless" Is this a question that is asked as part of the intake process? If not, can it be added?

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Confirm spelling of the child and guardian's names.  We have had several recently with errors.

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Confirm spelling of the child and guardian's names.  We have had several recently with errors.

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CDI confirmation letter if referral was made by someone other than the parent- include explanation that referral source can only access results if family chooses to release information (with exception of DCF)

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the agency will gather insurance information although the family will not be billed

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When a family is placed with a comprehensive program and will be getting D/HoH supports, if would be beneficial to alert both programs so that the programs can connect prior to setting up the assessment (D/HoH program may be able to assist if needed). -from Jenn at NECHEAR, not sure how to change anonymous

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For online intake:  professionals and parents filling out the application on-line sometimes put a request for a specific program - sometimes these are not being read by intake

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For online intake:  professionals and parents filling out the application on-line sometimes put a request for a specific program - sometimes these are not being read by intake

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Pronunciation key for child and parent names

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Pronunciation key for child and parent names

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"For a child found ineligible for the Birth to Three System, offer the family the option of enrolling their child in the Ages and Stages (ASQ) Developmental Monitoring Program available through CDI/Help Me Grow.  ASQ will help to monitor a child’s development over time and can trigger a re-referral if concerns are identified.  The service coordinator should explain the process and support the parent’s enrollment:	•	online at http://cdi.211ct.org/program/ages-and-stages/ or •	obtain the parent’s written consent to participate using the Help Me Grow/ASQ brochure or enrollment form. After the consent form is completed, the service coordinator can mail or fax it to CDI.    Questionnaires are available in English and Spanish.  ASQ enrollment should be done within one week of determining the child not eligible." - Needs to be updated with information for SPARKLER.

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"For a child found ineligible for the Birth to Three System, offer the family the option of enrolling their child in the Ages and Stages (ASQ) Developmental Monitoring Program available through CDI/Help Me Grow.  ASQ will help to monitor a child’s development over time and can trigger a re-referral if concerns are identified.  The service coordinator should explain the process and support the parent’s enrollment:	•	online at http://cdi.211ct.org/program/ages-and-stages/ or •	obtain the parent’s written consent to participate using the Help Me Grow/ASQ brochure or enrollment form. After the consent form is completed, the service coordinator can mail or fax it to CDI.    Questionnaires are available in English and Spanish.  ASQ enrollment should be done within one week of determining the child not eligible." - Needs to be updated with information for SPARKLER.

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" 6. Contact assigned families within one business day by telephone or by mail" - maybe update this to reflect a parent's choice for being contacted.  Telephone, text, email, mail...

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" 6. Contact assigned families within one business day by telephone or by mail" - maybe update this to reflect a parent's choice for being contacted.  Telephone, text, email, mail...

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If child is exited due to no contact/unable to locate, it would be helpful to have CDI submit as new referral

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If program lost contact with family, ask the family if they want to go back to the same program or if they would prefer another program.

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If program lost contact with family, ask the family if they want to go back to the same program or if they would prefer another program.

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If the family of an eligible child was exited due to the program not being able to locate them, Child Development Infoline will treat the contact as a new referral.  In most cases CDI will refer the family back to the program that was supporting them before they lost contact unless the parent requests a different one.

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If the family of an eligible child was exited due to the program not being able to locate them, Child Development Infoline will treat the contact as a new referral.  In most cases CDI will refer the family back to the program that was supporting them before they lost contact unless the parent requests a different one.

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Protocol for when a child is eligible but moves out of Connecticut and returns before turning 3? 

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Protocol for when a child is eligible but moves out of Connecticut and returns before turning 3? 

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Gather information on who dx child with ASD and request documentation at intake

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Gather information on who dx child with ASD and request documentation at intake

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where are they entering "Homeless" to alert programs? Just in note section?

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Program that doesn't serve their town- first check with provider to see if they have staff available to do so

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Program that doesn't serve their town- first check with provider to see if they have staff available to do so

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pronoun preference

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That the child needs to be present for the evaluation.

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That the child needs to be present for the evaluation.

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Is there a section for program request on the onlinen referral Parents tell me no

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How does CDI check for duplicate referrals for a child?

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How does CDI check for duplicate referrals for a child?

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send insurance form in welcome packet...

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send insurance form in welcome packet...

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What are additional resources and how is it determined who gets what?

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What are additional resources and how is it determined who gets what?

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what additional questions might 211 CD be answering from families? (bullet #7)

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Help parents understand the demand for services across the State, and that programs will offer what they can based on program staffing at the time or will talk with you about the feasibility of transferring to another program that may have specific staffing availability.   Also, to help parents understand that while programs will work with the family schedule, family flexibility is also encouraged when possible.

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they can go through the evaluation process and then change their mind.

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they can go through the evaluation process and then change their mind.

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Primary Service Model

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For diagnosed condition, who gave the diagnosis?

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For diagnosed condition, who gave the diagnosis?

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Need information re: insurance.

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script for following when asking current abilities?

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Both parents' contact information

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Does the parent confirm the diagnosed condition

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Does the parent confirm the diagnosed condition

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"the" parent vs "a" parent?

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how is it determined if one parent wants referral and other doesnt 

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how is it determined if one parent wants referral and other doesnt 

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lives in state full time? what about split custody across states?

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Do they confirm with a parent if a parent makes an online/fax referral

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Do they confirm with a parent if a parent makes an online/fax referral

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just for my own knowledge, what are the qualifications of the CDI operator?

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just for my own knowledge, what are the qualifications of the CDI operator?

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How is CDI screening that a child is a "resident" and not visiting or planning a move?

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What should a parent/caregiver do if they still want an evaluation even though they passed CDI's screening?

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What should a parent/caregiver do if they still want an evaluation even though they passed CDI's screening?

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time it takes for return call if message is left?

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how do they best match? What are the questions asked?

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Is there a set of standardized questions they ask all parents, pediatricians at intake, such as always asking for BOTH parents' information.

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Is there a set of standardized questions they ask all parents, pediatricians at intake, such as always asking for BOTH parents' information.

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parent choice for programs in their town. inquiring about daycare/childcare outside of home-town for program assignment

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parent choice for programs in their town. inquiring about daycare/childcare outside of home-town for program assignment