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Change the menus to the new one. It because we change the operation time for restaurant which is did’nt have dinner dining. So my task is do the new menus as per request.

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This time very high occupancy. Just lookin at the settlement details can see how much that order for that day. Even tired i can learn a lot from that.
This is my last afternoon shift so i do closing on that night.

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For attract guest, Front Office do Batik Painting at reception are. During guest check in they can painting while waiting for their room.
On that thay, i was given the task to handle Batik Painting and also join painting.

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I do closing for restaurant before 10pm at recepation. Before this i already know the flow to closing from front office. So ì challenge myself to do closing. Flow to closing is :
- Check the receipt based on report
- Settlement details
- Sign cashbook
- Separate the receipt based on their types of payment

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Last but not least , our last day internship in Alunan Resort. A big thank you to my Manager Front Office & F&B to do farewell party for us. A memories that i can’t forget during internship in this resort. The best experience here.

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On high occupancy, we do buffet for dinner. If guest Alunan Unlimited have more than 30pax we will do buffet which is they can eat what they want and how much they want. A little bit exhausted but i’m very happy to get this experience

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On Eid Adha , I celebrated at Resort with other staffs. A lot of special menu that Chef do for guest and staff during morning of Raya. The feel such as celebrating at home.

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This is my first day in the morning join f&b department. I very excited to learn something new in this restaurant.

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Clearing and cleaning buffet line before setting for lunch.

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As request from my manager , he want me to learn do purchasing item and fill up the excel sheet invoice that already use to buy item F&B.

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Dining lunch for the first time in conjunction opening new villas.

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More and more spent time. This one i go to fisherman village with F&B teams to get some food there.

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Spent my time with staffs to fishing around the Perhentian Islands. Such a best moment that i can create with theme.

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My first experience to do Romantic Dinner. I setting up for dinner, serve and clearing. Such a great and wonderful day that i have because successfully do this dinner.

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This is my first time work in afternoon shift which started 11am-3pm and 6pm-10pm. What to do in afternoon shift is :
- Do breakfast list

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My second day work, my Manager and senior of f&b teach me what to do in the morning as Bayu Floor. First they teach me to clearing and focus preparation buffet in morning

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Learn to cut the fresh fruit to put on table buffet.

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After learn for breakfast line, i do setting up tables with cutleries for lunch and also dinner. All the items on table need to put after cleaning & clearing for breakfast.

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Important info at group Room Division that need to update after guest check-out. This one we send via group Whatsapp for Besut team know the guest will going back at jetty.

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I get a chance to see Fireshow at resort while see the process to setup for this event. Fireshow will do during full occupancy of resort or full house. This is one of activities that guest can enjoy and have a fun.

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I join 3point trip under coral & excursion team on my offday.  It takes time around 3pm-5.30pm. This trip very enjoy because the seaview while have a snorkelling in this area.
3 point trip include:
- Shark point
- Fish garden
- Turtle point

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As request from Front Office Manager (Miss Ewern) to give more confident when delivered package to guest , she do training for his staff. It can gain more confident for me and get a new skills when communicate with guest that come from variety of country.

This training take 1month untill GSA team get more better when promote Alunan Unlimited Package.

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I was join the training for Unlimited Package with my manager everyday. A lot of knowledge that i get from here. The important one is how to delivered message to guest properly.

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During arrival , I get experience to assist guest from pickup at poontoon and bring them to lobby.

I show them the atraction that mostly guest coming to get that moment which Alunan Project

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Boats and boating--Equipment and supplies

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Meeting with F&B Manager about what to do & don’ts during work. He also show me the schedule, system that we used , chart organisation of F&B and a lot of thing

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Before guest coming to reception for settle the payment, as a front office that work on that day need to check the bill before do the payment . The thing that need to do is check the receipt and also invoice that can get from the system.

After check the bill guest can do payment using card, cash, qr or transfer. They can get the copy of settlement email because we send at their email after settle payment.

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This day, we need to do preparation for Eid Mubarak. As a front office department need to do some event that can attract guest coming at area reception during Eid to join the activities. So the activities that we do is :
- Taste Kuih Raya
- Traditional games
- Congkak
- Batu Seremban
- Ketupat
- Take a picture in mini village

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Alunan Resort has introduced the Alunan Unlimited Package. According to the director's request, all staff members must market the package to the guests. Add on Alunan Unlimited costs RM338++. It is challenging for me as an intern to promote resort products till I reach the desired sales target. This package contains numerous terms and conditions that must be explained and promoted to guests.

But I consider this an experience and a challenge for me to be more skilled in communicating with guests.

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Check the booking system to see how many pax, types of room they want, details request from guest etc.

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I was tasked for sending a guest checkout at 12 p.m. On that day, 14 guests used the cabin boat to leave. Although I was nervous because it was my first time having such a situation but I faced it calmly.

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The hardest part , which is this is my lastday at Front Office department. A lot of thing that i learn here and also knowledge. I dont forget to all team & senior that guide me very good untill i can do it by myself.

Special thank you also to my Manager Miss Ewern that teach me a lot and always keep ask me and team.

I’m happy cause can get such a good experience in my life can do better work here before go to other department.

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Float money need to fill up for morning shift and afternoon shift. This one is important to do because can detect the sales,excess,short and how much float money have at cashier.

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Alunan Resort Office Center at Kuala Besut, Terengganu

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On 19 March 2023, i go to office Alunan Resort at Kuala Besut, Terengganu for the internship admission register on that day. I arrived at 9am before the registration started which is handle by Miss Iela, Human Resources of Alunan Resort Pulau Perhentian.

HR gave an important briefing to trainees before entering Perhentian Island. Before going to the resort, we were given a uniform, staff container, raincoat, backpack by HR as items to be brought while at the resort.

We moved to Alunan Resort with boat that provided by the company at 12pm. After arrived, we were given accommodation by Alunan staff who worked that day.

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Training with manager for Alunan Unlimited Package. During meeting, all staffs F0 already inform how and why we sell that product. So that, when guest are check in promote to them about this packages to increase sales of resort.

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Meeting with Manager for decoration and preparation Eid Mubarak next week. All of staff in Front Office get a task that need to settle before Eid Mubarak such as , search for Kuih Raya , buy decoration items and event that need to do during Eid.

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This task need to do after settle all arrival on that day. First thing first that need to do is guest list for give to f&b department. Arrival and departure list for the next day usually need to send via Whatsapp group to all department.
- Guest List
- Arrival List
- Departure List
- No of pax Alunan Unlimited

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This day, I need to handle guest own arrangement that coming early before check in time. After their room been ready, i need to fill up guest important information ini system which is :
- Passport
- Name
- Email
- Phone number
- Nationality

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Book Key Inventory : Must be filled up during check in and check out time.
Purpose : To avoid losing items such as bottles, keys , towel and glasses.

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Learn use Excel for fill up boat transfer. When use the boat service I need to fill this form properly.
Boat transfer included :
- Alunan to Kuala Besut Jetty
- Kuala Besut Jetty to Alunan
- Chartered boat

This very important as Front Office to put in system because staff in mainland need to check this one.

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I was given task again to do second time Romantic Dinner. I start to setup around 7pm and guest coming on 8pm.

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On my offday , i spent my time to join trip under excursions. That was great activities to do during my offday here.

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Boats and boating--Equipment and supplies

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Ministry of Tourism Association and Culture Report

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This task was assigned by senior to be completed as quickly as possible. This report should be completed every three months and submitted to MOTAC by the end of March.

Following instruction from the senior of the front office department, I was given responsibilities and directions to fulfil. All tourist sites must complete this report in order for MOTAC to see it.

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Every time Alunan Resort reopens, coral project staff welcome new team members to join. The purpose of this yearly employee training is to refresh staff members memories about Alunan Resort's commitment to environmental protection.

A large number of employees from every department participated in the full-day excursion in order to develop knowledgeable personnel about the Pulau Perhentian coral reef ecosystems.

Here are a few images taken throughout the training :
- Workshop for coral
- Planting coral
- Visit to a nursery Hike in Tokong Burung
- Pulau Rawa beach cleanup

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Need to remember all of types food in menus and the price. Ingredients also need to know because sometimes guest will ask and easy for me to answer them.

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I attend the operation and sales meeting with Director of Resort. A little bit nervous to join that meeting but it can gain my confidence.

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Meeting with Operation Manager about our cross exposure to another department that need to join after finish in front office department.

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Buffet breakfast :
- Topup the food
- Put cutleries
- Clean machine coffee
- Refill drink
- Clearing dishes

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I will never forget being invited to join the operation and sales meeting with the boss, Mr. Sany Ismail. I have attended this meeting with the director before. I was a little nervous because it was my first meeting as an intern with the department head, manager, finance, and supervisor.
But it was a memorable thing that taught me a valuable lesson and provided me with lots of information when I attended that meeting.

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Trainee briefing by Exscutive Director Mr Chu San

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On the fourth day, we were informed of our duty of the guest service ambassador department by the executive director Mr. Chu San, and the senior GSA supervisor, Mrs. Shazleen.
Mr. Chu San also gave us the chance to learn about working in the front office.

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Picture take to create memories with production team during their check out time. They come to Alunan to make a beautiful video for this resort. I am so happy to be able participate with this production team.

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Student internship from Universiti Malaysia Kelantan

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On the second day, Puan Hasinah Jan our Operator Manager held a meeting with the trainees to explain what was written in the staff handbook given to us in the trainee Whatsapp group. We were also told by Puan Haisnah Jan about the employee policy in the meeting so that we do not violate any of the current rules.

After the meeting, we were introduced by Puan Hasinah to the departments at the resort which are f&b, spa, front office, kitchen and coral project. I am very happy to be introduced by the staff at Alunan Resort because they are very very welcoming.

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This system very important to Front Office. During my intern, it take a long time to understand this system because have a lot of information in this one.
This system include of :
- All types of report
- Reservation
- Types of room
- Room number
- Pax of guest
- Occupancy
- Staying time
- Payment
- Cancellation

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Guest from China for holiday trip at Alunan Resort

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Training to send guest check in through senior shadow method. I observed how the senior briefed the guest before sending them to the room. Because Alunan has stairs and is high, the senior also taught us how to communicate by managing our breathing. So I was quite amazed with how they could deliver their speech in a situation like that after climbing so many floors of stairs.

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On the fifth day, the first day of Ramadan. Senior GSA supervisor Shazleen gave an explanation of how to use the system to handle front office operations at the resort.

A lot of information were learned, including how to set up Excel to use the resort's daily report and how to understand the ezee absolute and ezee optimus systems.

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I had the chance to practise the technique we had learned and interact
with guests the following day.

Our senior guess service ambassador is incredibly helpful in guiding us through each stage of the process. Our first day was equally challenging, but it's all a part of learning about our jobs as trainees.

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On that day, the resort hosted an Earth Hour 2023 tuning event. At the event, they planned a craft where attendees could design tune tees using their creative imaginations. The winner will be picked for the amazing drawing outcome and will receive the official coral project t-shirt with resort songs.

I'm grateful for the chance to attend the event with other staff members, visitors, and trainees.

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Open kiosk at reception in morning shift. The items need to arrange nicely for guest buy. A lot of item that Alunan sell such as bottles, bag, magnet, waterphone case, snorkeling mask and others.

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My first picture with guest from Germany. They very superb kindness and friendly one. I'm very happy to meet such a good people here. They love with service that us provided during their staying at Alunan.  Hopethey coming back here.

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The memorable thing in Alunan Resort as Intern

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Day35 - 22 April 2023 (CELEBRATE HARI RAYA AIDILFITRI)

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Day35 - 22 April 2023 (CELEBRATE HARI RAYA AIDILFITRI)

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For the first time, I wasn't feeling like celebrating Aidilfitri with my family in the village. Even if it feels sadness, the Aidilfitri celebration at Alunan Resort is a lot of fun.
On the morning of Raya we were treated to various Raya delicacies such as Nasi Dagang, Rendang, Ketupat, Nasi Impit and Kuih Raya

Each department organises a variety of activities. As the Front Office plans to celebrate the Hari Raya in the lobby. The available activities are as follows:

*Taste of Malaysia
*Congkak Batu Seremban
*Batik painting
*Anyam Ketupat

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HPT40108 INDUSTRIAL TRAINING VIDEO PRESENTATION