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Please add your questions you have for Cigna staff in order to structure the discussion 

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Please add your questions you have for Cigna staff in order to structure the discussion 

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The volunteers are often unable to solve their problems with the CIGNA on their own, this is also the reason why National agencies and organizations must also have sufficient access to information (insurance conditions) and forms. Where can NAs find the latest coverage overview file and further supporting documents?

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The volunteers are often unable to solve their problems with the CIGNA on their own, this is also the reason why National agencies and organizations must also have sufficient access to information (insurance conditions) and forms. Where can NAs find the latest coverage overview file and further supporting documents?

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We  need an overview of the insurance benefits, as it was in the past "Benefits Overview" on a double page. Would be very helpful.

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You can enter your questions under the following columns:

*Questions related to your role as NA/regional SALTO
*Questions related to full coverage
*Questions to complementary coverage
*Questions who do not fit in none of the columns

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For NA´s it seems unclear how the procedures work now once volunteers are registered with CIGNA. How is the process? What documents do the volunteers receive and by what means? In which language? Not all volunteers speak English. What information do the organizations that register the volunteers with CIGNA via the PASS tool receive at the moment are probably the organizations that submitted the budget application (namely the project management organizations - Lead). How NA´s can make sure that all volunteers are actually insured?

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How to reach Cigna staff for volunteers? Is phone service available in other languages rather than French/English? This is form the past experiences a barrier for many volunteers

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Automatical registration for full coverage for volunteers from/to EU neighbouring countries

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Automatical registration for full coverage for volunteers from/to EU neighbouring countries

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Full coverage for volunteers from third countries, who require total cover, cannot be indicated in MT+/Ben.module However, full cover is required for all volunteers from third countries and european volunteers to third countries, since the EHIC is only valid in EU member states.

As a result, in each single case discussions must first be held with CIGNA. At the moment, the CIGNA registration is "automatic" via the PASS tool and in the future it should be done via the Beneficiary Module. There must be a technical possibility of specifying complementary or full coverage, or CIGNA could automatically program volunteers who come from non-EHIC countries or travel to non-EHIC countries so that full cover always applies.

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Coverage of specific expenses related to volunteers with special needs/disabilities

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Coverage of specific expenses related to volunteers with special needs/disabilities

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Coverage of specific expenses: repairing a Cochlear-implantat was not covered (challenging for an inclusive program!), only partially costs for braces even if expenses could not be delayed after the voluntary experience,…. How is this foreseen in the future?

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Cigna has opened up a support line for mental health issues, which is super. However, is currently a psychatric evaluation before going to a psychologist or therapist? Is there a possibility to just go directly to a (clinical) psychologist without a psychatric evaluation?

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The insurance coverage file for volunteers does not exist anymore (double page to be forwarded), this is needed BEFORE the project starts as in some cases additional insurance is needed, is an update foreseen?
The only available coverage is from 2019 https://www.salto-youth.net/downloads/4-17-3959/cigna_FAQ2019.pdf

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in our projects mobilities are in draft and can not be saved, is the participant insured.
apparently the insurance is checked only every two weeks what is done if a participant is only entered in BM less than 2 weeks before departure?

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Would CIGNA cover the use of an interpreter for deaf volunteers at a doctor's visit in any case?  Or only if the status is "full cover"?

Or in other words, does the volunteer need to provide proof (in advance) from their (EHIC) insurance that an interpretation would not be covered in order for CIGNA to step in. Note on this: In Germany, the interpretation of a doctor's visit is a health insurance benefit and in other countries partly also, but partly with lower rates.

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Does CIGNA pay for replacement or maintenance of assistive devices for people with disabilities if they break or need a new battery in the course of FW service (e.g. hearing aids, cochlear implants, long cane for the visually impaired, etc.).

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Expanses from WAR related psychotherapy sessions? (need answer) 

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Expanses from WAR related psychotherapy sessions? (need answer) 

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with regards to psych support for volunteers affected by the invasion of Ukraine, does this also have to be prescribed?

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I am wondering after which tasks (PMM) the project goes in BM and then in PASS and then the information from PASS to BM (how long does it take?).

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Are in-country volunteers are covered by Cigna insurance?