# data[].attributes.headline
Most stayed at home due to pandemic. Suggested families to cash out due to pandemic crisis

# data[].attributes.subject
Most stayed at home due to pandemic. Suggested families to cash out due to pandemic crisis

# data[].attributes.headline
Challenging to book for people who are not familiar with online shopping.

# data[].attributes.subject
Challenging to book for people who are not familiar with online shopping.

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Issue with 3rd party redemption site, only limited $ can be redeemed

# data[].attributes.subject
Issue with 3rd party redemption site, only limited $ can be redeemed

# data[].attributes.headline
Blaming leadership in charge of the initiative

# data[].attributes.subject
Blaming leadership in charge of the initiative

# data[].attributes.headline
Not user-friendly and difficult for elderly.

# data[].attributes.subject
Not user-friendly and difficult for elderly.

# data[].attributes.headline
Difficult for elderly who lack access to mobile phones

# data[].attributes.subject
Difficult for elderly who lack access to mobile phones

# data[].attributes.headline
difficult to book if no access to laptop especially elderly.

# data[].attributes.subject
difficult to book if no access to laptop especially elderly.

# data[].attributes.headline
no access to digital tools (Phone or computer)

# data[].attributes.subject
no access to digital tools (Phone or computer)

# data[].attributes.headline
Not accessible for the visually impaired (Not screen reader friendly)

# data[].attributes.subject
Not accessible for the visually impaired (Not screen reader friendly)

# data[].attributes.headline
Not user friendly for people with special needs (autism etc)

# data[].attributes.subject
Not user friendly for people with special needs (autism etc)

# data[].attributes.headline
Inflexibility with credit usage and timing

# data[].attributes.subject
Inflexibility with credit usage and timing

# data[].attributes.headline
Singaporeans are not using their voucher due to the lack of access to internet, cumbersome booking process and inconsistency of programs and price of different vendors.

# data[].attributes.subject
Singaporeans are not using their voucher due to the lack of access to internet, cumbersome booking process and inconsistency of programs and price of different vendors.

# data[].attributes.headline
Not all hotel rooms available on offer eventhough occupancy rates are not high

# data[].attributes.subject
Not all hotel rooms available on offer eventhough occupancy rates are not high

# data[].attributes.body
Activity Part 2:

A. Sort the 'cards' (post it notes) into groups (themes)
B. Label the groups (what is the theme? can you describe it)
C. Review identified themes (e.g. split themes further into sub-groups
D. Look through the diagram, write a concluding paragraph describing (answering your research question)

# data[].attributes.body
Activity Part 1: Start coding anything interesting.

For now, don’t be concerned about similarity or groupings;

Just put everything on the board

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complicated process and limited time to book.

# data[].attributes.subject
complicated process and limited time to book.

# data[].attributes.headline
Klook platform is not updated when programme no longer available

# data[].attributes.subject
Klook platform is not updated when programme no longer available

# data[].attributes.headline
Different providers indicate different pricing for the same item

# data[].attributes.subject
Different providers indicate different pricing for the same item

# data[].attributes.headline
Inability to accept feedback. Not user-friendly.

# data[].attributes.subject
Inability to accept feedback. Not user-friendly.

# data[].attributes.headline
different providers offer different price for the same item

# data[].attributes.subject
different providers offer different price for the same item

# data[].attributes.headline
Not user-friendly. Unable to understand instructions. Issue with redemption process.

# data[].attributes.subject
Not user-friendly. Unable to understand instructions. Issue with redemption process.

# data[].attributes.headline
Civil servants are out of touch and should activate the grassroots volunteers to teach for those who don't know to how to redeem.

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Civil servants are out of touch and should activate the grassroots volunteers to teach for those who don't know to how to redeem.

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Cumbersome to book for big families  , need to have coordinate efforts to do the redemption / booking multiple times

# data[].attributes.subject
Cumbersome to book for big families  , need to have coordinate efforts to do the redemption / booking multiple times

# data[].attributes.headline
Have to go through 3rd party reservations

# data[].attributes.subject
Have to go through 3rd party reservations

# data[].attributes.headline
Failure to accept feedback. Complicated redemption process.

# data[].attributes.subject
Failure to accept feedback. Complicated redemption process.