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I am Executive Director, Customer Advocacy in a property and casualty insurance company, have a career in customer experience. Also an Air Force veteran

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I am Executive Director, Customer Advocacy in a property and casualty insurance company, have a career in customer experience. Also an Air Force veteran

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The interactive business card I made before a conference. I'd circle some things & hand it to the recipient.  This is from my previous position.

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Dressing up for themed planning workshops (there were two I attended that day, football and pirates)

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Dressing up for themed planning workshops (there were two I attended that day, football and pirates)

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Morale video from my days in the Air Force, I was Capt Lumberg

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Morale video from my days in the Air Force, I was Capt Lumberg

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Entirely shot after hours... always hear "someone had time on their hands" - we just really wanted our teams to have a laugh.

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Office Space 6 -- The Combat Camera Years (Morale Video)

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Visiting an orphanage in Djibouti (Air Force article)

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Visiting an orphanage in Djibouti (Air Force article)

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050826-F-7234P-024.JPG Photo By: Staff Sgt. Stacy L. Pearsall

AFRICA -- Capt. Chuck Rohrig entertains a youngster while volunteering at an orphanage here. U.S. servicemembers volunteer to help feed, change, bathe and clothe the infants twice a day. Captain Rohrig is assigned to the 1st Combat Camera Squadron at Charleston Air Force Base, S.C. (U.S. Air Force photo by Staff Sgt. Stacy L. Pearsall)

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AFRICA -- Capt. Chuck Rohrig entertains a youngster while volunteering at an orphanage here. U.S. servicemembers volunteer to help feed, change, bathe and clothe the infants twice a day. Captain Rohrig is assigned to the 1st Combat Camera Squadron at...

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For an event at work they brought in old arcade games, including my favorite! (This is what I look like now)

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For an event at work they brought in old arcade games, including my favorite! (This is what I look like now)

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Video from online speaking event, I used zombies to illustrate cognitive biases present during the pandemic.

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Video from online speaking event, I used zombies to illustrate cognitive biases present during the pandemic.

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Chuck Rohrig is an avid student of human thoughts, psychology and decision-making. As a customer experience director at a Fortune 200 insurance organization, Chuck applies human centered design, process engineering and strategy to create measurably successful, win-win experiences.

He also puts his experience design skills to use at Melchior Gift Design, a consultancy that crafts highly personalized, meaningful gifts that celebrate relationships and express gratitude in giving. For fun, Chuck enjoys designing games and studying game design.

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Decision-Making in the Zombie Apocalypse - Firecat Studio

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Chuck Rohrig is an avid student of human thoughts, psychology and decision-making. As a customer experience director at a Fortune 200 insurance organization, Chuck applies human centered design, process engineering and strategy to create measurably successful, win-win experiences.

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Previous role... my current role is Executive Director, Customer Advocacy

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My first conference talk in 2019! Done a few since about Customer Experience. (Same pic on biz card on purpose!)