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* Today my first day of industrial training at Hasani Travel & Tour Snd. Bhd, I was introduced to Sir Sethu who will teach me through underground industrial training.
* On that day, Sir Sethu explained a little about this company. After that I searched for information about this company using the websites and blogs of Hasani Travel & Tour.

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* Today I was taught how to find flight tickets on the Air Asia, Malaysia Airline, Malindo Air and Fire Fly websites.
* Using that websites, I can get information like flight time departure, price offered and expected time arrive to destination.

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* Today I was taught how to make itinerary travel package to Medan.
* To create itinerary, the element that need include are accommodation, transportation and food and beverage.

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* Today I learned how to make price quotation for 4 days and 3 nights for Medan package.
* Price quotation contains the whole element of a package price such as travel insurance, airport tax and tour leader tipping.

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FARAH HANI HARYANI BINTI MOHD SALEH (A15A0150)

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FARAH HANI HARYANI BINTI MOHD SALEH (A15A0150)

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* Today I learned how to make quotation for 4 days and 3 nights for Medan package.
* Quotation for 4 days and 3 nights for the Medan package contains elements such as package validity, package price per pax, package include and package excludes.

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* Off day

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* Today I learn to deal with customer over the phone. Usually customer call the travel company to find flight tickets .
* Flight tickets will be viewed using 4 website that Malindo Air, Air Asia, Fire Fly and Malaysia Airline.

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* Today, I followed the staff to meet my employer Tuan Haji Farook to discuss about package to Krabi.
* Throughout the discussion, I can learn how to communicate and deal with employer. Tuan Haji  Farook also give an opinion during the discussion.

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* Today I learned how to deal with other travel agencies to get package to Pulau Perhentian and Pulau Redang for 3 days 2 nights.
* The methods that I use to contact are through email, facebook and through the phone.

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* Today I learn how to make a price quotation about Redang Island for 3 days 2 nights.
*After that, I learned how to set itenary for that package.

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* Today I make a minor correction about price quotation for Redang Island.
* After complete I call the customer to deal about that package.

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* Today I learn how to make a request contract rate 2018/2019 between Hasani Travel with certain hotels in Malaysia.
* The purpose of this request contract rate is to continue the previous contract.