# data[].attributes.headline
Goal of what a Good Customer Service Representative should be

# data[].attributes.subject
Goal of what a Good Customer Service Representative should be

# data[].attributes.headline
Bad example of representative being rude to customer

# data[].attributes.subject
Bad example of representative being rude to customer

# data[].attributes.headline
Good example of representative helping out a customer 

# data[].attributes.subject
Good example of representative helping out a customer 

# data[].attributes.headline
The Way Customer Representative should act:

# data[].attributes.subject
The Way Customer Representative should act:

# data[].attributes.body
*Have a caring, but serious tone of voice
*Show concern when there is an issue/problem
*Show they have knowledge of the business when talking
*If unsure on what to do with something, they can still try and help customer with support.
*Smiles at customers from time to time.

# data[].attributes.headline
Bad Qualities Representative should NOT have:

# data[].attributes.subject
Bad Qualities Representative should NOT have:

# data[].attributes.body
*Unkind
*Impatient
*Uninterested
*Lacks knowledge of business
*Rude/Bossy
*Incompetent

# data[].attributes.body
*Considerate
*Patient
*Kind
*Easy-going
*Easy to communicate with
*Intelligent
*Caring