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This is a lose win situation. Each parties are willing to do all it takes to be at the top

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This is a lose win situation. Each parties are willing to do all it takes to be at the top

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Accommodating means give up ones own needs to make room for another. It’s a win lose situation.

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Accommodating means give up ones own needs to make room for another. It’s a win lose situation.

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Involves working together to complete a task. The nurse and physician collaborate to make the patient better.

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Involves working together to complete a task. The nurse and physician collaborate to make the patient better.

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Both parties are aware of the conflict or problem but they choose to avoid talking about it or dealing with it

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Compromising requires both parties to give up something and also gain something in return

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Compromising requires both parties to give up something and also gain something in return

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Two RNs who are having issues with each other each get approached by the unit manager. The unit manager lets both of them know to set aside their differences for the time being and focus on the patient's care. The manager also lets them both know he will handle what's going on between them later.

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An example of avoiding would be when two nurses are always conflicting with each other, they avoid each other instead of confronting each other to minimize conflict. However, by doing this, they are not solving or finding a solution to the problem at hand, instead they are in a way, hiding from the issue.

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Compromising is when both parties  give something up. This is considered a win-win solution.

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The nurses are upset about having limited access to enough computers in the unit. Therefore, the nurse manager works toward finding extra computers on wheels around the hospital for the nurses to use.

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The nursing director and a nurse manager from a specific unit collaborate in quality improvement project regarding reducing the number of falls in the unit.

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Two nurses are arguing. Rather than intervene immediately, you choose to avoid the situation until the two nurses get to calm down.

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When you are charge nurse who has many tasks to complete, however, a nurse needs help completing her tasks. Therefore, you help the nurse before doing your own tasks.

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When a close colleague smells of alcohol when clocking into a shift. The nurse must express their concern to the chain of command. The safety of patients outweighs the friendship between the two nurses.

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A nurse on the unit needs to leave early that day because of a personal matter. Therefore, the charge nurse schedules another nurse from the night shift to come in early to relieve the day nurse if the day nurse will come one hour earlier the next day relieve the night nurse.

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When collaborating, both parties work together to work towards the common goal. The main focus here is that there should be problem-solving, rather than defeating the other party. Nurses are able to collaborate together when incorporating EBP on the units, or even working together to cover someone’s break. 

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In avoiding, both are aware of the conflict at hand but they choose to not resolve it. If there is a conflict between two nurses, and they choose to not talk to each other and not work around each other, they are avoiding the conflict. 

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Smoothing occurs when a party tries to help another party by focusing on agreements between the two groups. An example of this in the workplace might be when a charge nurse has to give another nurse a new admit, and the admitting nurse is not happy. She might be using some words of encouragement to try to pacify the scene more. 

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Cooperating is the opposite of competing; it involves one party sacrificing what they believe in and letting the other party win. Sometimes this can lead to resentment and sometimes leads the person to think they receive some sort of payback in the future. This might be shown in the hospital workplace setting when nurses each try to help one nurse with his or her patient load. 

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The competing approach is used when one party is seeking to win regardless of the effect on the other party. People who use this approach usually do what they can to win. An example of this can be used in time-sensitive situations, such as when a nurse is making a medication error. If you see there is a medication error, the safety of the patient has more importance than the relationship between the two nurses. 

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With compromising, each person or party gives up something they want. Both parties must be able to give up something of equal value to them. An example of compromise is when a nurse is unable to work the shift that she scheduled in and goes to ask another nurse if she can shift their shifts. It will work out if the other nurse also needed to switch a shift. Due to this, both parties will be able to change their schedule. 

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When parties collaborate they come together to find common goals. Charge nurse and unit nurses work together and collaborate on their end of the year dinner.

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In this conflict resolution strategy, neither party members wish to resolve the problem. They are well aware of the conflict but don't wish to come up with a resolution.
Two nurses clash with each other, but instead of resolving it they walk away and act like it never happened. However, when in a room with both nurses you can feel the tension.

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Collaborating occurs when both parties are satisfied with the outcomes and solutions. For example, two nurses work together to determine how they can let each other know when they need assistance with one of their patients or when they need to cover each other when on their break

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In smoothing, one party attempts to resolve issues by coming to agreements instead of acknowledging the differences. This resolution doesn't typically work because they tend to look past on the differences instead of focusing on them and working from there.
Like a charge nurse settling a conflict with what they believe is best without acknowledging why the nurses are truly upset. Here the charge nurse is doing what's most convenient for them.

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Smoothing occurs when one puts other's needs, demands, and concerns first rather than their own. For example, the nursing manager is mediating conflict between two nurses who are arguing over scheduling. The nurse manager may plan and create a schedule where both nurses are able to plan out their days accordingly and without conflict

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In cooperating, one side of the party makes personal sacrifices, allowing the other party to win.
A nurse has a day off, which they look forward to from a stressful week. But, gets a call from a colleague asking if they can cover for them because of personal reasons. The nurse with the day off agrees and sacrifices their day off without asking for anything in return.

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Cooperating/Accommodating involves when one party gives in to the wishes of another. This may be similar to competing but one party accommodates the other without disagreement

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In competing, one side of the party ends up winning. The winning party pursues their wants at the cost of others.
Two equally skilled nurses are looking into the same position, but one nurse purposely withholds information from the other. Withholding information gives the nurse an advantage at taking the position.

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Competing occurs when only one party benefits from the conflict while the other party is used at their expense.

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Soothing is accommodating the concerns of other people first, rather than prioritizing one's own concern. For example, a charge nurse is managing conflict with a  nurse who does not agree with the client assignment. The charge nurse compliments the RN's timeliness to complete tasks on time and work ethic and reassures her that she can handle the client assignment well. 

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Soothing is accommodating the concerns of other people first, rather than prioritizing one's own concern. For example, a charge nurse is managing conflict with a  nurse who does not agree with the client assignment. The charge nurse compliments the RN's timeliness to complete tasks on time and work ethic and reassures her that she can handle the client assignment well. 

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Compromising occurs when two individuals give up something to resolve conflict. For example, the charge nurse may ask one of the nurses to work an extra shift because they are understaffed one day. The nurse agrees to, but only if they can take off on one of their holidays.

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Collaborating is used to attempt to meet the concerns of all parties involved. For example, the staff at a health clinic is discussing vacation cover off with team members at a team meeting. During this team meeting, they are able to  discuss and focus on what is important for each member of the team.

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Collaborating is used to attempt to meet the concerns of all parties involved. For example, the staff at a health clinic is discussing vacation cover off with team members at a team meeting. During this team meeting, they are able to  discuss and focus on what is important for each member of the team.

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Avoiding is used when both parties involved are aware of a conflict but do not acknowledge it or attempt to resolve it. For example,on a busy day in the emergency room, a patient in life-threatening condition has just been received, the  doctor yells directions at the nurses to get equipment. The nurses may feel offended by the doctor’s actions. The nurses  chose to to avoid the conflict at that moment since they are dealing with an emergency situation.

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Avoiding is used when both parties involved are aware of a conflict but do not acknowledge it or attempt to resolve it. For example,on a busy day in the emergency room, a patient in life-threatening condition has just been received, the  doctor yells directions at the nurses to get equipment. The nurses may feel offended by the doctor’s actions. The nurses  chose to to avoid the conflict at that moment since they are dealing with an emergency situation.

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When you are collaborating with someone, you are working together as a team. This is more of a win-win situation.

Two nurses work in collaboration to find evidence based practices that they can implement on the unit to aid in survival rates of septic patients.

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Avoiding is used when you don't want to get into conflict with another person.

Two nurses are upset at each other because of what happened in the code blue an hour ago and wanted to talk to the charge nurse, but the charge nurse knows that both nurses always clash with one another and make a big deal out of everything. The charge nurse delays their meeting to temporarily avoid the situation.

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Accommodating  occurs when a person ignores or overrides their own concerns to satisfy the concerns of the other party. For example,one of the nurses has a difficult patient who is taking up a lot of time and effort.  Since the nurse is having a difficult time, you decide to take on some of her tasks. This increases your workload, but it allows your colleague the time needed to deal with the difficult patient.

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Accommodating  occurs when a person ignores or overrides their own concerns to satisfy the concerns of the other party. For example,one of the nurses has a difficult patient who is taking up a lot of time and effort.  Since the nurse is having a difficult time, you decide to take on some of her tasks. This increases your workload, but it allows your colleague the time needed to deal with the difficult patient.

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Compromising involves parties giving up something they want. In order for compromise to work, both parties must give up something of similar value. The point of a compromise is for both parties to meet in the middle.

Nurses can compromise with patients too; lets say you're the nurse and typically do vitals at 8 am, but the patient you have is cranky and not that compliant in the morning. So you tell them you will give them 30 more minutes of
sleep in the morning and they agree. Here the nurse has a more happy, compliant patient that allows her to get work done and the patient gets 30 more mins of sleep.

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Smoothing is very similar to accommodating, in which you are giving in to the other party to provide temporary "relief."

Two RNs reach the pyxis in the medication room at the same time, but they seem to be in a rush and in a bad mood - you let them go first to avoid the argument.

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When there is accommodating within a party, usually one will give in to the other.

The new grad RN is arguing with his nurse preceptor about the treatment for sepsis because in his textbook it said something other than what his preceptor had said. However, he soon realizes that he should listen to his preceptor because he has more experience caring for septic patients.

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When two are competing, one party often will attempt to fulfill their concerns at the expense of others. in other words, a leader can use their power in ways that help them win a situation.

A new grad nurse wants to talk to their nurse preceptor about a quality improvement project that may improve outcomes for septic patients. The nurse preceptor ignored the new grad RN and told him to follow what he was saying because that is how he has always done it.

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Competing is a win-lose situation. The party is placing their desires above others involved in the conflict. For example, an RN recognizes that another nurse made an error in how much medication to administer to a patient. You approach the nurse before she enters the patient's room and take the medication from them and place the correct dosage.

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Competing is a win-lose situation. The party is placing their desires above others involved in the conflict. For example, an RN recognizes that another nurse made an error in how much medication to administer to a patient. You approach the nurse before she enters the patient's room and take the medication from them and place the correct dosage.

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Compromising is aiming to find a mutually acceptable solution that may or may not satisfy  both parties in a conflict. For example, a RN needs to leave her shift early due to a family emergency. The charge nurse decides to  schedule a night shift  RN  to come in early to relive the day nurse. The day nurse agrees that she will come in one hour earlier the following day to relive the night RN.

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Compromising is aiming to find a mutually acceptable solution that may or may not satisfy  both parties in a conflict. For example, a RN needs to leave her shift early due to a family emergency. The charge nurse decides to  schedule a night shift  RN  to come in early to relive the day nurse. The day nurse agrees that she will come in one hour earlier the following day to relive the night RN.

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When two individuals are compromising, it means that each of them is giving something up in order for each of them to have something fulfilled. Essentially, neither person wins nor loses. You try to find a middle ground.

Two nurses are discussing days they wish to have off for vacation. Both nurses want to have the week of Christmas off. The charge nurse allows both nurses to take Christmas Eve and Christmas Day off, instead of having the entire week off so the unit is not short staffed.

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Two nurses get into a heated argument. They storm off from each other and don't regard each other or the problem again, even when working together.

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There is a lack of medication carts that are on the floor, so two nurses are assigned to each med cart. Despite two nurses having to give meds at the same time, nurse A lets nurse B use the med cart first.

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Collaborating is a win-win situation in which problem solving is a joint effort with no superior-subordinate.

An example of collaborating is when the nurse manager is open to the nurses, LVN, and UAP's feedback and is willing to make changes to the unit in order to make patient care more effective and staff job satisfaction greater.

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An RN really needs a certain day off due to personal reasons, so she switches shifts with another RN who usually works during the week and gives the RN her weekend off.

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The unit manager calls everyone into a meeting where everyone voices their opinion about new protocols that can be implemented on the unit.

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Avoiding is a lose-lose situation when the parties involved are aware of a conflict but chose not to acknowledge it or attempt to resolve it.

An example of avoiding is when a nurse manager finds that a particular nurse is playing the system by frequently calling in sick and being tardy to work. Because the nurse is childhood friends of the nurse manager, he/she decides to let it go despite the numerous absences that affected all of the unit.

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Collaborating is when all parties set aside their original goals and work together to establish a superordinate and priority common goal. For example, day shift nurses work together and help out each other with their patients if needed.

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When two RNs both want the same time off, but the unit manager can only let one off due to staffing situations. One nurse tries to get on the good side of the manager by going above and beyond with her tasks and helping out everyone else with their tasks.

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Smoothing is a win-lose situation when one party in conflict attempts to pacify the other party or to focus on agreements rather than differences.

An example of smoothing may be when a nurse angrily and wrongly accuses a UAP of causing a patient fall due to not putting the bed alarm. After the nurse manager hears the full story and looks at the documentation, it is determined it was not the UAP's fault but rather that the patient refused the bed alarm. Instead of the nurse apologizing, he/she sidelines the issue and tells the UAP not to let the patient fall and have a closer eye on the patient. This is diminishing the nurse's actions towards the UAP and is unprofessional.

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In avoiding, the parties involved are aware of a conflict but chose not to acknowledge it or attempt to resolve it. For example, if two nurses are arguing with each other and don't like working together, instead of talking about their problems, they avoid having shifts together. Or if they do have shifts together, they don't effectively communicate with each other about the patient and this causes problems with patient care.

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Two RNS on the unit don't get along very well so instead of trying to work together, they act like the other doesn't exit.

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Cooperating/Accommodating is a win-lose situation where one party sacrifices his/her beliefs and allows the other party to win.

An example of this may be a new grad nurse who is coming into a new floor and receives more patients than the senior nurses. The new grad nurse finds that he/she has more number of patients and has a greater higher acuity patients. He/she keeps silent in order to accommodate/please the unit as he/she wants to make a good impression.

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Smoothing is when one party in a conflict attempts to pacify the other party or to focus on agreements rather than differences. For example, the new nurses on the unit are angry because they keep getting assigned to the COVID or really sick patients while the senior nurses get easy patients. To ease the tension, the nurse manager offers to make a rotation schedule of the specific COVID/sick patients on their unit and have all nurses new and senior nurses rotate taking care of those patients.

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night nurse and day nurse have personal conflict outside of work and handoff reports among them demonstrates lack of informative communication and lack of teamwork 

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night nurse and day nurse have personal conflict outside of work and handoff reports among them demonstrates lack of informative communication and lack of teamwork 

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night nurses and day nurses work together to assure nursing handoffs have the minimum following information of each patient to assure an ease transition of shift 

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night nurses and day nurses work together to assure nursing handoffs have the minimum following information of each patient to assure an ease transition of shift 

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Competing is a win-lose situation, in which one party pursues what it wants at the expense of the other.

An example may be that there are two nurses who are seeking a similar position in management. Instead of working for the position in a professional manner, one of the nurses purposefully withholds information at hand off from the competing nurse in order for them to receive a write up which may inhibit that nurse from getting the position.

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this is the opposite of competing and it is when one party sacrifices his/her beliefs and allows the other party to win (win-lose). For example, Cynthia is the resource nurse for tonight's shift and helped out Toby with his patient because the patient needed at least two nurses to administer his medications, I&Os, etc. due to lack of Care Partners in the ICU unit.

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Competing is when one party pursues what it wants at the expense of others (zero sum game). This is a win-lose conflict resolution strategy. For example, a nurse gets special treatment in choosing which holidays to get off by the nurse manager just because she does extra busy work of the manager, and stays overtime to help the nurse manager with tasks. This is unfair to other nurses, every nurse should get fair treatment in which days they wish to not work.

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Compromising is when each party gives up something they want which is a win-win situation.

For example, Nurse A has several patients who are easily manageable. Nurse B has several high acuity patients and needs assistance. Nurse A happened to have Nurse B's patient for several days and is well aware of the patient's condition. Both nurses can compromise by Nurse A receiving one of Nurse B's difficult patients, and Nurse B receiving a better manageable patient.

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An RN in the ED is offered to be flexed home during their shift when it was thier turn on the unit. Another RN on duty states they have a family matter that needs to be adressed and asks the RN personally if they can be flexed instead of them. In return they will take their break relief shift that week if they want. The RN agrees to this and stays the rest of the shift while the other RN gets flexed home.

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Two separate methods of fall risk are presented in two units, whichever demonstrates the least reported falls by the end of the month will be the permeant method used on both units. 

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Two separate methods of fall risk are presented in two units, whichever demonstrates the least reported falls by the end of the month will be the permeant method used on both units. 

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An float RN whose oncoming to their morning shift is called by the staffing office and is told that they will be working in the medsurg unit. The float RN does not want to be floated to the medsurg floor due to negative views towards the staff who work on that unit. Instead of showing up to work the RN calls out sick so they can avoid work however, this leaves the unit understaffed and the other RNs over worked.

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Comprising is when each party gives up something it wants resulting in a win-win situation for both parties. It is important that both parties in conflict do not adopt compromise prematurely if collaboration is possible and feasible. For example, nurse Stacy wants to switch shifts with another nurse due to a last minute prior commitment. The other nurse Linda will only take that other Stacy's shift if she also works on another shift where Stacy cannot go to work due to a last minute commitment as well. This way both parties are happy and able to have a day off on the days they want.

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A compromise is when both parties must be willing to give up something of equal value. For example, a nurse wants to take the entire week off during the holidays and the charge nurse compromises by allowing RN to have Christmas Eve off to spend with family but not the entire week. Which will reduce the work load of all the nurses working that week. 

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A compromise is when both parties must be willing to give up something of equal value. For example, a nurse wants to take the entire week off during the holidays and the charge nurse compromises by allowing RN to have Christmas Eve off to spend with family but not the entire week. Which will reduce the work load of all the nurses working that week. 

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The unit has a whole brainstorms effective methods to better communicate remotely and onsite for holiday shift planning preference.

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The charge nurse on duty notices a floor nurse struggling to research the protocol on a new skill. The charge nurse approaches the floor nurse and asks if they know how to do the skill and if they want assistance in performing it on their patient.

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Two nurses on the unit are having an aggressive disagreement. One nurse chooses to walk away and avoid the situation until both parties have allowed emotions to cool down, and re-meet to have a respectful and professional conversation.

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The nurses on the unit are angry about a lack of PPE on the unit. The nurse manager listens to the floor nurses issues and offers a holiday party to subside the negative feelings the nurses have towards lack of PPE in order for them to cooperate

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during huddle RNs and informed about a new policy that is effective immediately in their institution. Nurses on the unit disagree with the practice however the Charge RN informs the group that they will listen to suggestions and concerns and address them to supervisors to the hospital to improve the policy.

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The nurse manager approaches two nurses who are in an argument and their conflict is effecting their patient care. Instead of managing this conflict the nurse manager tells the nurses that one nurse needs to drop thier opinions on the matter so that the argument will end

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A new grad RN is struggling with completing schedules tasks throughout the shift. Due to inexperience and empathizing their situation, the Charge RN assists the struggling RN in completing their tasks as well as giving them advice and recommendations to improve their performance.

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2 nurses on the unit are given their assignments for the holidays. Both nurses are upset with their assignements. One nurse is dissapointed becuase they are scheduled on christmas day and wanted to spend it with their family. The other nurse with no christmas plans has new years eve scheduled and would rather celebrate with their friends. The two nurses collaborate with each other to switch their shifts so that both of them are able to attend their holiday plans without comprimising staffing needs

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Ex: Competing
Two emergency nurses experience an incoming patient facing cardiac arrest. One of the nurses is delegating tasks to available staff members that can assist. Whereas one RN is delegating tasks, another RN delegates tasks to suitable staff to their digression that can better complete the task. This dynamic leads to a disruptive and unprofessional environment.

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an example of a compromise is when a nurse on the unit must leave from work due to personal matters and the charge will schedule another nurse from the night shift to come in early to relieve the day nurse, with the understanding that the day nurse will come one hour earlier the next day relieve the night nurse.

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nurses are upset at short staffing occurring in the hospital units. the nurse manager agrees to listen to concerns but explains to this that this will be the situation for some time.

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Two nurses on the unit get into argument about patient care. instead of having nurses resolve the issue the nurse schedules different shifts for each nurse

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2 unit nurses with bed ridden patients collaborate together by agreeing to help each other whenever a patient needs to be turned.

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there is no unit secretary working and there are many calls coming into the nurses station. The unit nurse asks the charge nurse if she can answer calls until a unit nurse can take over.

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the nurse manager may state what the best choice of care will be implemented on the patient, if the unit nurse questions or is against a certain intervention.

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An example of a compromise would be a shift schedule situation. For example two nurses who work together are having an argument over  scheduling time off on the same date and shift. The nurse manager would not give anyone that time off in order to avoid further conflict.

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A nurse manage is responsible for implementing a new policy. However, staff nurses are unhappy about it and are resistant to the change. The nurse manager carries out the new policy's implementation, but listens to the staff nurses' concerns, addresses them, and takes their concerns to the level higher up on the chain of command.

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A staff nurse is requesting time off, so the nurse manager and the staff nurse sit down together to look at the unit staffing needs at that time. Working together, the staff nurse and nurse manager come up with a solution where the staff nurse gets some days off without compromising the needs of the unit.

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Two staff nurses on the unit are arguing. The charge nurse sees this and suggests to the two parties to simply walk away from the situation. They do this, but the conflict is never revisited or addressed after that.

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A charge nurse is asked by a staff nurse for help in completing a task. The charge nurse, even when not having completed their own tasks, puts their needs aside to help the staff nurse first.

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When a nurse is requesting time off or vacation time, the nurse manager dismisses and refuses their request due to issues with staffing and because more senior level nurses have priority when it comes to requested vacation time. In this situation, the nurse manager has more power.

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A nurse wants to take the week off for a holiday, like Christmas, to spend with her family. The nurse manager decides to let her have the holiday off, but not the whole week off because of staffing issues. While the resolution may not completely satisfy both parties, a solution has been reached.