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Personalised App (My MB App) to enhance customer journey when they visit the showroom/svc center. 

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Personalised App (My MB App) to enhance customer journey when they visit the showroom/svc center. 

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Experimentation on what applies best for the organization to figure out the most effective approach on incoming revenue.

Taking advantage of the digital age and access on new potential platforms.

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How AR/VR change our digital shopping journey

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mobility as a service, 360-approach from car buying to ownership

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Enduser/Customer/Department - feedback how it changed the work/interaction/activity.

Point on the benefits it has gained and what it will bring moving on

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A digital platform to market our space using new technology and monitor activity level. 

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A digital platform to market our space using new technology and monitor activity level. 

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create yearly activity plan started with omni channel mindset to set cohesion / attractive activities which aim to improve customer shopping experience. And monitoring with dashboard with quick adaptions with feedback

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Lay down the thought process and goals we’ve yet to achieve this year. Small steps at a time.

Appreciating the inclusive behavior and exploratory attitude our team is diving into. Future mistakes are valuable lessons too.

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Dashboard to monitor our People and Planet positive progress. Clear overview of ambitions/goals and KPI, progress vs target and key tactics

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Completion of launch of Digital Frontline Project in HK & MC

Press Release
Yesterday, JRG completed the launch of Microsoft Teams for all frontline managers and crew members.  Utilising the latest in Microsoft’s Power Platform technology, JRG was able to build digitized workflows which significantly reduces the manual and paperwork for frontline managers, and create a collaboration & coworker engagement tool for the frontline.

FAQ 1 - What are the key functions that this project brings?
For CREW : chat, translate, company announcements, gamification, pulse surveys, training, assessments, ePayslip, Rostering (Fourth), Delivery (DMS) - all accessed via Teams on their phones
For MANAGERS : User account, Cash, HR, Inventory management, QA, CS, Reports - all accessed via Teams on their tablets

FAQ 2 - What are the key benefits that this project brings?

FAQ 3 - What were the biggest challenges and how did you overcome them?
Biggest challenge : password management, vendor capability, COVID
What we did : virtual roll out, tech support, recognition, gamification
What we will do : Audit worst performing stores, Ingrain into TER, handover to Ops

FAQ 4 - What behaviours did you see change on the frontline & with Operations team?

FAQ 5 - What is the thing you were most proud of in this project?
This was the fastest ever roll out of Microsoft Teams to frontline crew, and the majority of the work in the first 2 modules (out of 6) were done by our corporate management trainees, so not only were we able to leverage digital tools to accelerate roll out, we were also able to build on the skillset of our young potentials in the organization