# data[].attributes.body
To repeat themselves

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Solutions. Emails responded ASAP

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Their issue resolved

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Clear explanations

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Someone who can think for them as they are too stressed 

# data[].attributes.subject
Someone who can think for them as they are too stressed 

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Professionalism

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Empathy and a document ready on their phone

# data[].attributes.subject
Empathy and a document ready on their phone

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Vague information

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To feel like they are getting fobbed off

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To feel like they are getting fobbed off

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Spelling/grammar mistakes

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They would like their situation to be considered

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Clarity

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Respectful replies

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Bad news

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To hear “we can’t do that”
It is your responsibility, not ours

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A solution