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Video Latihan Industri (UMK) - Casa Bianca Villa

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I was introduced to my supervisor Mr Zack and the other f&b staff. Since its CNY, so the restaurant was busy. There is a lot of thing that I cannot learn today. So I just help them to clear the table and set up table. They teach me how to remember the table number. So I can send the product without mistake.
Before we close the restaurant, we need to make sure to swept and mop the floor.

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My supervisor briefing about the menu for CNY because the menu is different from the usual menu that they have. I learn to know the product they sell on CNY. Since its busy because of the CNY I try take order from the customers and send product to them

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Today I learn to key in the order in the komputer. We have customers that order yee sang menu for CNY and I need to handle them since it is an order from my supervisor. On day 3, I had learn to take order, key in order and know all of the product they sell for CNY. I also learn to make a room service which is we send the product to the guest room.

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Today we have booking from Edaran Tan Chong for 25 pax on private room. So I need to set up the private room. There is 5 dishes that they request from us. I arrange the table and chairs, set up the cutlery. Starting from today the restaurant use the usual menu that they have. I need to learn all of the product that have in the menu and memorized the product’s name.

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Today we have event at the pool side. There is about 70 to 100 people. They are ex-student of SMK Senggarang, Batu Pahat that want to make reunion at Casa Bianca. The event start at 8pm, so we start to prepare the tables and chairs. Even we have event, we still accept the walk in customers that want to eat here. So half of the staff will handle the event and the others need to stay at the restaurant to handle walk in customers.

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Today we also have event at the pool side. But the canopy, tables and chairs from the outside company. So we only need to prepare for the food, decoration and the cutlery. All of them come here to have a school reunion. Then, we have a booking in private room. We also accept walk in customers.

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Today we don’t have any booking or event. So we only have walk in customers. The restaurant are not busy today since it is Sunday and people start working today. Our Restaurant Manager, Mr Eric want us to clean up the chandelier outside the restaurant. And we also settle all of the plate and cup that we used for event yesterday.

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Off day

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Today we only have walk in customers. Since tomorrow we will have booking in private room and also VIP room. Our supervisor told us to setting the room in advance. We setting the table, chair and all of the cutlery. Make sure to sweep the floor and clean the room.

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Today our supervisor ask us to clean and service air-cond. They teach me how to clean the air-cond. We also have booking in private room and VIP room for dinner. I need to handle the customers in private room.

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Today we have booking customers from U Box Karaoke. They choose buffet menu. So we arrange the table for food and drinks. And also setting the tables and cutlery for 24 pax.

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Today is the day we need to take out all of the CNY decoration in the restaurant and around villa since the CNY is ended already. Today we also don’t have any booking and reservations. So we accept walk in customers only.

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Today we have booking in private room for 20 pax from Mr Edric. So i need to make sure to setting all of the cutlery, tables and chairs. They order for a la carte menu. We also have reservations for candlelight dinner. So I learn on how to set up table for candlelight dinner.

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Today the restaurant a little bit busy since it is weekend. And there is a bit mistake from the service staff. The customers complaint because they still don’t get the food while the others had done eating. The customer ask me why she still don’t get her food. After I check at the kitchen, is is a mistake from other staff because he sent the food to the other customers. Then I explain to the customers that we had a little misunderstanding at the kitchen and I apologize to her for the late service. As I learn today that no matter what problem that we face with customers, we need to apologize to them because customers is always right.

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Today we have booking from Mr Lim for 30pax. They choose to have buffet for dinner. It is RM138/pax and we give appetizers, soup, 5 main course, dessert and also drinks.

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Off day

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Today we brainstorm together with our f&b manager on how to decorate the restaurant. Our manager want to make a new decoration and new environment to the restaurant. This is because we want to attract customers with fresh environment. And to make sure our customers feel comfortable.

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Today we have new menu which is Lamb Shank and Roasted Butter Cheesy Lobster. And each of the waiters need to promote the new menu to the customers.

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Today we have booking in function room for 43 pax under Suily Motor at 7pm. We set up the table, chairs and cutlery. And also set up the buffet table. We also have 20 pax of teachers that want to have hi tea package at here.

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Today we have baby shower function at pool side for 50 pax. We need to help them decorate the function area.

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Today we don’t have any booking customers. So we just have walk in customers. Since today is raining day, so we don’t have many customers.

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Today I learn a bit with our barista on how to make a coffee machine. According to her, she learn about 3 months to expert make a perfect coffee machine.

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Off day

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Today we have booking from Mr Lim in function room for 43 pax at 7pm.

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Off day

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Today we have two booking for anniversary and for birthday dinner. My supervisor ask me to set up table for anniversary booking this evening.

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Today we have booking for birthday party. We need to set up the function room for 20 pax.

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Today we don’t have any booking event and we only get walk in customers.

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Today the manager tell us that start from next Monday. The restaurant will have 50% promotion for certain product. This is because they want to attract more customers to come.

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Off day

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Today we have booking for 10 pax at the outside restaurant area. Booking for birthday party. And they want to set up the table by their own.

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We have briefing about the next week promotion from our manager. He said that there is 4 main course that will get 50% discount which is Lamb Shank, Spicy Seafood Aglio Olio, Prawn Fried Rice and Smocked Duck with Orange Sauce. He said that the promotion had been announced on the Facebook page and we need to make sure to spread the promotion to others. And for next week there is no vouchers will give to the customers since we have promotion.

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Today we only have walk in customers and guest room customers.

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Today we only get walk in customers. Even today is Saturday but we don’t get many customers since next week we will start the promotion. So maybe that’s why there is only few customers come.

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Today we get a booking from kindergarten school for birthday party. So the teacher book for function room. They order for a la carte food. And we need to prepare for the tables, chairs and cutlery.

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Today is the first day of the 50% promotion. And as expected, we get too many customers today. That’s why we only accept walk in customers and we don’t get the booking or any reservations. The restaurant get busy starting from the lunch our. Then continue busy when it’s come to dinner time.

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Off day

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Off day

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Today we have birthday celebration from walk in customers. And our promotion is still on going since the first day promotion. The restaurants always full starting from lunch our until dinner.

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Today is the last day of the 50% promotion at Casa Bianca. Since today is the last day, there is a lot of customers come to get the promotion food.

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Today we have a lot of booking. 1 event in function room. And the other 4 booking at dining area. Starting from 6pm the restaurant is busy because of the booking and we get a lot of walk in customers.

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Today we have event in function room for dinner. This is special event which is propose event. We help them to decorate the function room according to their wants.

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Today we only have walk in customers.

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Off day

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Today we don’t have many customers at the restaurant. And we only have booking for dinner at 8pm for 12 pax.

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Today we have booking for lunch from Ms Shikin at 12 pm. They have a lunch gathering at here for 10 pax. Other than that we don’t have any reservations. So we only have walk in customers.

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Today we have 3 booking but we still accept walk in customers. One booking in function room for 18 pax. We need to set up the tables, chairs and cutlery. Another 2 booking at dining area and outside area. 1 family and the other one is candlelight dinner.

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Today we have booking for candlelight dinner at 8pm. We need to decorate the table for the guest since they request to us.

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Today we have 2 booking for candlelight dinner. Supervisor ask me to handle the decoration for the candlelight table.

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Today is the first day i work at kitchen department. Since the steward off day, and we have function tonight. So my manager ask me to be a steward and help the kitchen staff. I learn how to use new technology of dish wash. This technology help to ease our work and reduce time to wash the plate and cutlery.

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Off day

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Today we have booking for candle light dinner and we set up the table as the customer request.

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Today, I enter the kitchen as a steward again because we don’t have enough staff at kitchen. And today is the last day for our Head Kitchen Department, Mr Ahgo. I take a picture as a last moment with him.

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Today we only have walk in customers and booking customer for candlelight dinner.

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Today we need to make preparation event for tomorrow. This is because tomorrow will be fully booked. Since our bosses will come and eat here with their friends and other partners. So we need to make sure all of the preparation is well prepare. There will be special menu for our boss. And the chef teach us on how to serve the menu to the guests.

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Today we have booking from our bosses and their friends at function room. We need to touch up anything that is no complete yet. Set up the table and cutlery.

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Offday

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Offday

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Today my supervisor ask me to set up the VVIP room for the upcoming event. He just want to prepare in advance. So he teach me how to set up according to their standard.

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For today, we only open for walk in customer until 3pm. Because we have event tonight for Majlis Daerah Kluang. So they book early for setting up and preparation. While they decorate the place, we need to set up for buffet and arrange tables according to their request.

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Today we only have walk in customers. And we don’t have many customers today.

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Today we have booking in function room. After our supervisor write up the task. He separate the task for each of staff to prepare for the booking. We set up the function room for buffet.

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Today we only have walk in customers. And our manager briefing about our promotion that start next week from 23 April until 27 April. He brief everything about the 50% discount promotion for selected food. Term and condition during the promotion.

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Off day

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Today is the second day of 50% promotion. As usual we get more customers when we do the promotion. According to our manager, the promotion is for lunch hour and dinner only until closing 10pm.

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Today is the third day of the promotion. And we get a lot of customers because we had announced about the promotion at our Facebook page.

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Today is the fourth day of the 50% promotion. We still get a lot of customers that come to get the discount dine in. Quite busy today since we have a lot of customers.

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Today is the last day of the promotion 50% discount. Since it’s the last day, we get more customers that come to the restaurant to grab the promotion price. And today we get a chance to meet YB Jais Sarday from BN. Because they have a meeting here at function room and we take photo with him.

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Today the restaurant open like usual. There is not much customer because we had end the promotion yesterday. Today I learn something new from our barista on how to make a coffee machine. She show me how to use the machine in a correct way.

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Today I get the opportunity to learn about how to make the beverages. The barista staff teach me the easy beverage such as fruit juice, sparkling and tea. This is our baristas at Casa Bianca Villa, Fanny and Ika.

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Off day

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Today is a Labour Day. Since today is a public holiday, we get so many customers that come to dine in here. From the lunch hour until dinner, we get a lot of customers.

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Off day

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Today is the first day of me at the new department. I change to the kitchen department for this month. New experience for me. Since its my first day, head department teach me how to use machine for washing plates. And how to closing that area. I need to make sure all of the dirty plate are clean, wash the cutlery. The last one is to clean up the machine and sink.

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Today I learn how to plating and garnishing before we sent the product to customers. I need to remember the plating for each of the menu. I learn it from my head departnent.

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Today my head department teach me how to organize new stock of vegetables. So that I know where to put each of the vegetables to make sure I will not put it at the wrong place. He show me each part of the freezer and chiller. And today I still learn and improve my skill on plating the product.

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Sunday is a cleaning day for kitchen staff. So all of us need to work together and clean up the kitchen area. Since I was new in this department, I need to make sure all of the stock were organized properly, put it at the right place. Clean up the freezer and chiller.

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Today I learn on how to make a pizza. They teach me how to use the oven. This oven is use for pizza, baked rice, parmigiana and garlic bread. All of this menu need to put into the oven for cook. Since its my first time, I’m a bit clumsy because I need to alert for each menu. So I will not make any mistake.

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Today I still need to stay at oven area so I will make the pizza and baked rice. I will refer to the menu before I make the product to make sure I not making any mistake.

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Off day

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Since we have new government and today is a Public Holiday. We get a lot of customers. So I need to cover for plating. And also making pizza and baked rice. It’s a bit challenging for me to cover both of these section. But I take it as a new experience. And all of the staff here help me to ease my work if I can’t handle it alone.

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Today is still a public holiday so we get a lot of customers. We need to prepare a lot to make sure we will not having any problem. So I need to prepare the vegetables and others.

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Today I need to cover one of the staff for one week. I need to prepare all of the raw materials for her part. I need to make sure the place is clean and topup for early preparation and standby. Because today we have booking for 20 pax.

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Today I learn how to make mushroom soup from my head department. He show me how to make the soup. And I also learn how to make mash potato that will use as a side dish.

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Today I need to cover for plating section. Its a bit challenging because I need to make sure the garnishing of the product followed the picture at our menu. And make sure the plating is also followed the picture. If I’m not sure, I need to refer the menu before  I start plating the product.

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Today our chef have made a new menu for Buka Puasa promotion. We make 4 menu at it’s come with set of kuih and drinks. So I learn how to make the plating of our new menu before we start our promotion soon.

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Off day

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Today is the first day of Ramadhan. So we start our Buka Puasa promotion menu. I need to prepare the vegetables that will be use in the new menu. Since today is the first day of puasa, we don’t have many customers that come for buka puasa. But still we use the promotion for other customers. As long as they come from 6pm until 9.30 pm.

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Today I need to handle dishwasher machine because the steward off day. So I need to clean all of the plate and cutlery. And closing that section. Since we start our fasting yesterday, our manager give us break for 1 hour as usual. And also half and hour to eat for buka puasa.

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Today I get new knowledge about meat from our chef. He tell me a bit about meat such as tenderloin, sirloin and steak. He show me the correct way to cut the meat. Its a new knowledge for me since I don’t learn it at university. All the staff here always share new knowledge for me as I’m an intern student.

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As usual for sunday we will have a cleaning at kitchen to make sure the kitchen is clean. All of us work together to clean up the kitchen.

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Today I need to do opening for kitchen since my manager want me to learn how to do the opening. So I come early than other staff, I come at 11am one hour early before we start open the restaurant. For 1 hour, I need to make sure all of the preparation are done. Topup the vegetables for dressing and plating. Defrost the meat and chicken. Heat up the sauces. That is the work for the staff that come for opening shift.

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Today also I come early to do opening and make sure all of the work are done before we start open the restaurant. So today I do not have to closing since I come early. Since today we don’t have many customers so my shift is until 8pm.

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Off day

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Today I need to handle pizza and baked rice section. And also I need to make and learn how to make salad menu. Since we have a few choice of salad here.

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Tomorrow we have booking for wedding ceremony, so we need to prepare a lot of thing today. All of the staff start to prepare their own product so tomorrow we don’t to be rushing since we get prepare early. The customers want to have bbq menu. So I need to help prepare for vegetables such as corn, tomato and broccoli.