# data[].attributes.body
Show Interest and passion for job
Don't be rude and give further information

# data[].attributes.body
Lety
willing to assist
efficient
kind
control of the call
made probing questions

# data[].attributes.body
good tone of voice, taking care of the customer 's needs

# data[].attributes.body
very bad call due to the type of voice does not give the information that the client needs about the packages for the party and according to good information that is given to the client until it goes beyond what the client needs and feels more comfortable and safer that this is the right company for your 23-year-old son's party atte toño Herrera

# data[].attributes.body
in the second part we can see that he was focus on the customer make discover questions and personalize the call, customer was happy and satisfy

# data[].attributes.body
Definitely an improvement He listened to the customer he empathize, he acknowledged the name "Jack" He knew what to offer

# data[].attributes.body
no willingness to help, don't know what he was talking about

# data[].attributes.body
Lety
made probing questions
kind  empathetic
provided full info
competent
efficient

# data[].attributes.body
He was asking proving questions and he was willing to assist

# data[].attributes.body
Good tone of voice, proactive, proving questions to know how help the cx.

# data[].attributes.body
The tone of voice was bad his behavior was absolutely horrible and was verry disrispectull to the customer.

# data[].attributes.body
Active listening
Personalize the call
Agent offer different options rather than just one.
Made cx feel secure about the service that she was gonna hire

# data[].attributes.body
He showed interest since the call came in.


Provided all the necessary information about the services they offer

He showed empathy and interest in the customer's party.
He personalized de call every single moment.

# data[].attributes.body
Active listening
Explain  posible options and take ownership of the call
resolve about charge
personalize call

# data[].attributes.body
Was always like upset, giving short information, was not willing to assist, like fastidiado, not enthusiastic, not friendly, he did not showed any interest on the call and details/needings of customer, better if he stays at home !!

# data[].attributes.body
Hizo probing questions, llevo una estructura e hizo recomendaciones segun lo que el cliente necesitaba

# data[].attributes.body
Mitzi

Basically Jordan wasn't willing to assist, wrong attitude wait to cx give all information

# data[].attributes.body
F l

No le importa la llamada

# data[].attributes.body
No hizo questions, solo espero que el cliente le dijera

# data[].attributes.body
He wasn't interested on the call or helping the customer, also he had lack of knowledge
He showed 0 empathy

# data[].attributes.body
Lety
lack of knowledge
lack of empathy
rude
no willing to assist

# data[].attributes.body
On the first call, rude attitude. Second call, willing to assist.

# data[].attributes.body
F l

No le importa la llamada

# data[].attributes.headline
No able to help or looking for his telephone

# data[].attributes.subject
No able to help or looking for his telephone

# data[].attributes.body
On the first scenario the agent was completely distracted and doing something different than his duties,besides full lack of knowledge.

Taking ownership on the call and do proper proving questions, educating the customer on the product can make an easy call resolution.

# data[].attributes.body
He wasn´t focused
Did not have willing to assist

# data[].attributes.body
Por eso no podemos abrir o llevar cell

Qué onda con el suspiro

He looks upset and no willing to assist

He is very lucky to have the opportunity for a second call and for more trainings

# data[].attributes.body
It was a very informative video, we can see all the things that we can do and cannot do, alway be empathic with the customer, ensure we understand customer needs, be careful with our tone of voice and use all our resources.

we see on the video that the first call was very rude, meke feel the customer unconnfortable, he was using his phone and he wasn't paying attention to the customer.

# data[].attributes.body
his tone of voice expressed disinterest

Didn't ask enough questions to know the customer's needs
He sounded like discouraged, unwilling to work and not focused on the customer

# data[].attributes.headline
What  did Jordan change to make a better call?

# data[].attributes.subject
What  did Jordan change to make a better call?

# data[].attributes.headline
What did Jordan’s first call make it a bad call?

# data[].attributes.subject
What did Jordan’s first call make it a bad call?