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What product surrounding do they provide (FUNCTION ONE) ALL SELFRIDGES

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What product surrounding do they provide (FUNCTION ONE) ALL SELFRIDGES

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Manchester Trafford Brand Directory | Selfridges

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Home to hundreds of designer brands, explore Selfridges’ Manchester Trafford store and discover your favourite fashion, beauty, food and home brands.

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What routine enquiry would you ask at Selfridges (FUNCTION THREE)

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What routine enquiry would you ask at Selfridges (FUNCTION THREE)

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All Concessions Have to use Selfridges Bags (FUNCTION FOUR)

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All Concessions Have to use Selfridges Bags (FUNCTION FOUR)

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Job Introduction

A bit about the role
Selfridges Exchange Square sets out to cement itself as THE menswear destination in the North West. Offering an unparalleled product selection that reflects the diversity of our city presented with passion and love in an ever evolving dynamic way. We are looking for a full time Sales Associate to join our team at Exchange Square!

A bit about you
KEY SKILLS AND AREAS OF RESPONSIBILITY CUSTOMER

Deliver an extraordinary experience for all customers

Meet sales & customer targets

Be curious to identify customer needs and consistently meet these expectations and use spontaneity to offer an experience above and beyond

Handle customer complaints effectively yet compassionately knowing when to refer them to an appropriate member of the Management Team

Share expert knowledge of Men's designer products and brands and share passion of other areas within Selfridges to customers and colleagues

Conduct refunds and exchange helping the customer to find another suitable item/product if necessary or alternatively offer our online services

Expand knowledge of customers by using the Customer Relations Management system (CRM)

Conduct mail orders ensuring item/products gets to the customer in the most efficient way

Make, tell and share stories

PEOPLE

Work as part of a supportive team alongside Sales Associates, Consultants, Brand Specialists and Managers

Take an active responsibility to welcome and on board new team members

Immerse in the Selfridges Communities and Networks

Embrace and embed Selfridges values on a daily basis

Confidently communicate with the team openly and with clarity

Take responsibility for tasks that may go beyond the role expectation

Lead and inspire others and self in order to develop skills

PRODUCT

Proactively develop excellent Men's Designer brands product knowledge by following trends and being aware of competitors

Show passion and enthusiasm about Designer products and services available

Inspire customers with creativity throughout the sale or experience

Follow stock loss procedures and be vigilant to the risk of the business

ENVIRONMENT

Offer and show respect in the environment within the store

Take pride in ensuring the standards are adhered to every day, e.g. cleaning, tidying

Replenish stock ensuring that all items/products are out on the shop floor

Work collaboratively with VM to ensure merchandise is put in size order and guarantee displays look appealing to customers

Check SKU tickets and ensure all items are tagged

Follow health and safety procedures and security procedures

Take responsibility for reporting issues to facilities management and security when appropriate and identify

A bit about us
THE SELFRIDGES STORY
Selfridges is a shop run on imagination: a place where the world's most covetable brands combine with the most extraordinary spectacles, events and ideas for an experience like no other.

The story began when Harry Gordon Selfridge first arrived in London from Chicago in 1906 with his heart set on opening his dream store. With his revolutionary understanding of publicity and the theatre of retail, Selfridges Oxford Street opened its doors for the first time in 1909.

The founder's spirit of innovation and creativity lives on through its owners today. Since 2003, W. Galen Weston and his family have owned and operated the business, which now includes two stores in Manchester, one in Birmingham, plus selfridges.com and the Selfridges App which both deliver to over 130 countries.

In 2016 Selfridges was the first ever store to be awarded the title of 'World's Best Sustainability Campaign by a Department Store' at the IGDS Global Department Store Summit, in-line with its focus on buying better and inspiring change. For an unprecedented three consecutive occasions in a row (2010, 2012 & 2014) Selfridges also won the coveted 'Best Department Store in the World' award, underlining its place at the forefront of retail.
CAREERS AT SELFRIDGES
Our vision is to be the destination for the most extraordinary customer experience, and our people are central to achieving this. Team members across our business maintain our vision through the values we live day-to-day and the unique Selfridges spirit we bring to every project.

Just as we create an extraordinary experience for our customers, we are dedicated to making Selfridges an exciting, inspiring and fun place to work. Being part of the Selfridges community offers many opportunities and unique experiences. As Harry Gordon Selfridge once said, 'There's no fun like work!'
OUR VALUES
Here at Selfridges we have 5 values which are the core of everything we do. They are the way we do things, they are actions not words, our moral code and guide how we behave. They are what holds us together and gives us authenticity and integrity.
WE OWN CUSTOMER EXPERIENCE WE TAKE RESPONSIBILITY AND DELIVER WE SHARE OUR KNOWLEDGE WE LEAD AND INSPIRE WE SHOW RESPECT

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Job Introduction Selfridges Exchange Square sets out to cement itself as THE menswear destination in the North West. Offering an unparalleled product selection that reflects the diversity of our city presented with passion and love in an ever evolving dynamic way. We are looking for a full time Sales Associate to join our team at Exchange Square!

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We do this in a way that respects our world, builds trust and values creativity and innovation in everything we do. These values guide all our decisions. Selfridges Group is both global and local; that is our strength and the source of our success. We combine the collective power of the Group with the rich, targeted knowledge of our customers and teams across the UK, Ireland, Canada and the Netherlands. That makes us distinctive in our world.

We put our customers and teams at the heart of everything we do. They care deeply about the environment and we share their high standards. That is why sustainability is central to our ambition to reinvent retail, through the materials we sell, the business models we use and exploring different mindsets. We believe the future lies in combining creativity and sustainability to deliver exceptional customer experiences.

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We do this in a way that respects our world, builds trust and values creativity and innovation in everything we do. These values guide all our decisions. Selfridges Group is both global and local; that is our strength and the source of our success.

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What services do they provide (FUNCTION ONE)

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What services do they provide (FUNCTION ONE)

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Customer Service Location (FUNCTION TWO)

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Customer Service Location (FUNCTION TWO)

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Selfridges Manchester Exchange Square Store Map (FUNCTION TWO & FOUR)

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Selfridges Manchester Exchange Square Store Map (FUNCTION TWO & FOUR)

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Selfridges Manchester Trafford Centre Store Map (FUNCTION TWO & FOUR)

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Selfridges Manchester Trafford Centre Store Map (FUNCTION TWO & FOUR)

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Selfridges Birmingham Store Map (FUNCTION TWO & FOUR)

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Selfridges Birmingham Store Map (FUNCTION TWO & FOUR)

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Selfridges London Store Map (FUNCTION TWO & FOUR)

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Selfridges London Store Map (FUNCTION TWO & FOUR)

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What goods do Selfridges sell (FUNCTION ONE)

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What goods do Selfridges sell (FUNCTION ONE)

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Designer Fashion, Accessories & More - Shop Online at Selfridges

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Voted the best department store in the world, Selfridges has all the latest designer collections, must-have toys & gifts for all the family.

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Repairs Concierge At home & in the Accessories Hall on G, at Selfridges London Book a virtual consultation with one of

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Return / Exchange Policy (FUNCTION TWO & FOUR & THREE)

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Return / Exchange Policy (FUNCTION TWO & FOUR & THREE)

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Opening Hours Selfridges Manchester Exchange Square (FUNCTION TWO)

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Opening Hours Selfridges Manchester Exchange Square (FUNCTION TWO)

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Opening Hours Selfridges Birmingham (FUNCTION TWO)

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Opening Hours Selfridges Birmingham (FUNCTION TWO)

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Opening Hours Selfridges London (FUNCTION TWO)

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Opening Hours Selfridges London (FUNCTION TWO)

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Opening Hours Selfridges Trafford Centre (FUNCTION TWO)

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Opening Hours Selfridges Trafford Centre (FUNCTION TWO)