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I've had some user questions/comments about navigating the catalog ...

1. Why are there cards for "Live Sessions" and "Videos"? Why not have the Product card and then give people the options to sign up for a training or watch the video?

2. Why are all the visuals the same? Why not create a suite of product graphics/icons that maintain the consistency but also help communicate the product type (i.e. email and messaging graphic for govD).

-Catherine 5/7

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I downloaded the Loom Desktop App and Chrome Extension

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I downloaded the Loom Desktop App and Chrome Extension

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I downloaded the Loom Desktop App & Chrome Extension

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What paid tools or subscriptions do you or your teams use for training purposes? Please involve the dollar amount per month and/or year if they are being expensed or paid for by Granicus.

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What paid tools or subscriptions do you or your teams use for training purposes? Please involve the dollar amount per month and/or year if they are being expensed or paid for by Granicus.

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For example, Articulate.

Adobe Creative Suite

Soundstripe for media clips and sounds.

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I would like a separate locked workspace just for my Product Family, which would house drafts or WIP's. I understand it would mean that I would have to toggle between the public and private workspaces

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No need for a separate workspace; just have draft folders and final publishable folders within each Family Product

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I have limited knowledge at the moment. I trust Esther and team to make the right decision after discussing with various sources of truth

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1. Power User Full Release

2. Quickpane Tour

3. App Bar Tour (New GE Nav)

-Natalie 4/4/24

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1. What is Community Engagement?

2. Communication Tips

3. Admin Roles and Governance

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1. Video: What is a workflow

2. Video: Definitions of Steps and Transitions

3. Video: How reviewers make decisions on a submission

Andy Portwood

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Video: PST Email Extractor

Video: Advanced Email Tracking

Video: Feature Suggestion Forum

Video: Invoicing

Video: Submit Support Tickets

Lisa 4/4

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1. Redaction tool menus

2. New navigation layout

3. Running report templates

~Julia Evans~ 4.4.2024

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Playing with the best way to add microlearning videos to our implementation courses to cut down on one-on-one support getting oriented to the LMS, registering for ILTs, joining a live session, etc.

-Jordan, 4/4

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For courses without ILTs, the "My trainer was engaged" question is moot and sometimes causes a lower score because clients think they're not getting what they're supposed to.

-Michael 4/4

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Finding time to learn about and "play" around with new training tools. It's easy to just stick with what we know because there is not enough time to truly allocate and dig in. Lisa 4/4/24

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GovQA Course - Live with Reports, Views and Dashboards

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GovQA Course - Live with Reports, Views and Dashboards

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The GovQA team rolled out the Reports, Views, and Dashboards course! (This was upcoming last month)

-Natalie 4/4/24

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I created my first software sim in Storyline 360. It will be a part of the govService courses I'm building currently.

-Michael 4/4

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The Product team is on the same page with us regarding the LMS and how it services our customers

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The Product team is on the same page with us regarding the LMS and how it services our customers

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Joe and I met last month to discuss with Product (tech writing, product managers, etc.) on the current services of the LMS and its future development tracks. It was a success and they are now aware of the LMS Support Channel for any future questions + collaborations!

-Esther 3/6

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Who needs more articulate licenses? Distribution will be awarded based on need and timeline of curriculum development production.

-Esther 3/6

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Best practices for republishing a previously published course when new additions/modules/changes are made.

-Jordan, 3/7

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Our reports course is going live soon, which will make 2 consistent courses for new clients!

~Julia Evans~ 3.7.24

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Would like to have more conversations about CSATs in courses when the end of the LMS experience is NOT the end of training/implementation.

-Jordan, 3/7

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All Host Compliance modules that are actively being sold currently have online courses in the LMS

-Michael 3/7

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EngagementHQ Learning Path Coming This Month

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EngagementHQ Learning Path Coming This Month

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Excited for our three courses to support clients in the build process.

-Catherine 3/7

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Creation of my very first microlearning video!

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Creation of my very first microlearning video!

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-Angie 3/7

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Adding in Wrike Forms into our invites for our different training bookings for when a client has a question during the trainings so it can be tracked and not forgotten in the heat of the moment.

-Andy, 3/7

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Steady progress towards ReportIt training 

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Steady progress towards ReportIt training 

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Course and documentation progress has been steady. -Jeanette 3/7

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Still a little fuzzy about building new courses to offer to clients, whether it be for webinars or interactive info.

Manny - 3/7

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We are discussing moving all of our training (including Power Users) to the LMS to keep it cohesive and all training in one place!

-Natalie, 3/7

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Brian- Hoping to get more LMS learning paths moving forward

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How can we have folks register for and attend an ILT that has reached max capacity of registrants but not all attend.

~Julia Evans~ 3.7.24

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I asked about this once before, will marketing webinars be added to the LMS at least from an On Demand basis? I field a lot of questions from support asking about where users can find the recordings.

Lisa, 3/7

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FANTASTIC resource for rewording

-Michael 3/7

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All devices with the same username and password will synchronise lists. Your list is encrypted on your devices using your username and password. It can not be seen or decrypted by admins or anyone who doesn't have your credentials. Synchronization is not instant, it can take a few seconds for your changes to come through on other devices.

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Do we have a full list of all resources and/or softwares that are available to us? I know some things will have limited licenses, but would be curious to know about what is available to everyone.

- Loren 3/7

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Can we change the survey question: "Were you able to attend your ILT (Instructor Led Trainings) in their entirety?", for courses where there isn't an ILT component?

Christie - 3/7

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I have run into 3 gmail accounts held by what seem like fake users in LU. Do we have a process for filtering these out or removing them?

-Loren 3/7

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We have over 1,000 client users enrolled in our courses!

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Super powerful and super free video editing software to create professional level cuts and edits. Does have a high learning curve but it is a Hollywood level editor for free.

Andy, 3/7

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Best Practices and standards for microlearning

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Best Practices and standards for microlearning

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-Angie 3/7

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Ensure better searchability

-Esther 3/7

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1. Video: How to set up admin accounts

2. Video: How to sign up for live webinars at the end of my private course

3. Video: Welcome video explaining what the product does & defining key terms

Terry the Trainer 4/4

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Too many live clients throughout the day

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Too many live clients throughout the day

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I spend a lot of time prepping for live trainings, then following up with emails and communications with PM's. Frankly speaking, I feel like I haven't gotten too much blocked out time to experiment with cool tools such as Loom or Articulate. And sometimes I feel like I'm pretty tired and camera shy after a full day of meetings!

Also, I'm not that adept at using these tools so there's kind of a mental block for me that I have to hype myself up over.

Mellow Mandy, govEducation 4/4

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Scheduling live trainings is often a long process, particularly with mid-sized clients.

Also the transition from our old training to our new training is going smoothly, but in the interim it's a bit confusing for clients to have learning in multiple spots.

~Julia Evans~ 4.4.24

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To hopefully increase learners' ability to find our govM On Demand courses, we're planning to break our larger course into multiple courses by individual product instead of govM suite.

-Jordan, 4/4

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Shifting from traditional live trainings to ILTs

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Shifting from traditional live trainings to ILTs

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The way that I schedule training is going to be completely revamped because of the need to run all live trainings as an ILT in GU.

-Michael 4/4