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Assalamualaikum and greetings, my given name is Siti Nor Asuha Binti Razali (H20A1781). I am a Bachelor of Entrepreneurship student (Health Entrepreneurship) with Honors from University Malaysia Kelantan (UMK) City Campus. I did my internship at Roseville Theraphy Centre & Spa in Kota Bharu, Kelantan for 16 weeks. Officially, on March 17, 2024 I will start my training and end on July 42024.

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The first day I started interning at Roseville Theraphy Centre & Spa

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8.30 a.m

Briefing about tasks at the Roseville Spa Centre.

Review the rooms in the spa such as booths, waiting room and pantry

5.30 p.m.

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The picture above shows me placing the aromatherapy in the burner with a lit candle

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8:30 a.m. I attend the spa.

﻿﻿Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

One major advantage of scented candles is their capacity to offer aromatherapy. Various scents can evoke varying moods and emotions in us. Lavender has a soothing effect that can aid in reducing feelings of anxiety and stress, whereas peppermint is known for its ability to enhance mental clarity and concentration.

At 11.00 a.m., I joined a meeting with Bonda and Miss Yasmin to discuss about the management of spa.

5.30 p.m.

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This picture shows Miss Nur and I going to Office Block B meeting with Bonda Roslina

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8.50 a.m.

﻿﻿Make a morning routine, which is setting up aromatherapy candles, spa music and air conditioning.

The soothing melodies and calming nature sounds of spa music have a profound impact on the body. Studies have demonstrated that listening to spa music can reduce muscle tension, lower heart rate, and regulate breathing patterns.

﻿﻿11:00 - 12:00 p.m. Training customer service/greetings taught by Miss Yasmin.

﻿﻿Experienced the treatments available at the Roseville spa.

5.30 p.m.

Time: 2:30 - 3:30 pm

Treatment: Totok Wajah

Therapist: Alia

Time: 4:30 - 5:30 pm

Treatment: Foot Ritual

Therapist: Ms Yasmin

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8.50 a.m.

Do a morning routine at the spa which includes aromatherapy candles, spa music and cleaning activities.

Rolled batik fabric and spa towels for spa use

﻿﻿5:30 p.m. Candles are kept with the burner, then washed and returned to their original position. Close the air conditioner and fan, and make sure the room is clean and neat before leaving.

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8.50 a.m.

Yassin reading routine 9 a.m.

Packing dates for gifts to clients throughout the month of Ramadhan

6.00 p.m.

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9 a.m.

Do a morning routine at the spa which includes aromatherapy candles, spa music and cleaning activities.

Toilet cleaning activity using brush, broom and ZIP at 2.40 p.m.preparing the spa equipment

6 p.m. Off all lights and the air conditioner. After cleaning and replacing the candle burner, make sure the space is orderly before going back.

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8.30 a.m.

Make a morning routine, which is setting up aromatherapy candles, spa music and air conditioning.

The soothing melodies and calming nature sounds of spa music have a profound impact on the body. Studies have demonstrated that listening to spa music can reduce muscle tension, lower heart rate, and regulate breathing patterns.

Washing spa equipment such as batik cloth and towels in the laundry at 12.58 p.m.

Meeting with miss yasmin regarding Raya holidays and Raya promo.

6.00 p.m. Going back home.

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8.30 a.m

Make a morning routine, which is setting up aromatherapy candles, spa music and air conditioning.

Meeting with HQ Roseville Spa at 9.15 a.m.

Sewing crystals on umbrellas to be placed in the waiting room at 4.06 p.m

6 p.m. Closing spa, going back home

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8.30 a.m.

Sweeping the stairs next to the elevator in front of the spa entrance at 9.05 a.m.

Meeting with Bonda Roslina at office block B regarding the latest treatment package and price

5.30 p.m. Closing spa

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I went to the Blok B office to prepare the Raya cheerful package poster with Miss Nur

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9.00 a.m.

Buy flowers, lemons and milk for the CERIA RAYA package for clients

Meeting with the owner of Roseville Spa, Ms. Roslina, to complete the abstinence treatment package at the office block B .

6.00 p.m. Candles are kept with the burner, then washed and returned to their original position. Close the air conditioner and fan, and make sure the room is clean and neat before leaving.

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8.30 a.m.

Do a morning routine at the spa which includes aromatherapy candles, spa music and cleaning activities.

Go to the laundry with Ms Yasmin to dry the batik fabric and the spa towel

Learn to fold batik fabric and towels in a neat shape.

﻿﻿10:00 a.m. learn to recognize the use of Fresha apps which are booking apps for all customers.

5.30 p.m.

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8.30 a.m

Do a morning routine at the spa which includes aromatherapy candles, spa music and cleaning activities.

Packing dates for gifts to clients throughout the month of Ramadhan

5:30 p.m. Closing spa, update customers payment method to Roseville team.

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I and Miss Ain prepared equipment for treatment at UMK

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9.00 a.m. I attend the spa

Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

Provide equipment for spa items to UMK with the therapist at 4 p.m.

6.00 p.m. Closing spa, update customers payment method to Roseville team.

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9.00 a.m. I to be present at Roseville Spa

Activities with the spa owner which is Bonda and Miss Yasmin at 2.00 p.m.

I assisted Ms. Nur and Ms. Ain in creating video footage as well as preparing equipment for the Roseville Theraphy Centre and Spa.

6 p.m.

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This picture was taken after finishing making video content

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9.00 a.m.

Prepared Roseville Spa Ramadhan and Raya video content at 2pm

Cleaning session is also done on the same day while the marketing video is made at 5 pm

6 p.m. Closing spa.

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8.30 a.m.

9 a.m. Begin by arranging the spa's furnishings, including candles for aromatherapy, music for the relaxation area, sweeping, and cleaning wooden furniture and mirrors.

Do foot ritual with the Roseville Spa team and we also need to do this treatment with ourselves.

Scrubs, massage lotions, mountain salt, foot buffs and sprays, and flowers to eliminate toxins from the feet are all examples of ritual foot treatments.

A foot ritual is a short treatment that typically includes soaking, exfoliating, and moisturizing the feet. The Five Wellbeing foot ritual uses their signature Five Elements sugar scrub to exfoliate the skin, followed by a nourishing body butter to hydrate. The entire treatment takes about 15 minutes.

5.30 p.m

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8.30 a.m.

Decorating the bridal room for the client at 9.11 am with Miss Yasmin because she is a therapist

Washing kolah after the bride-to-be finished the treatment at 2 pm with Nur who is an intern student

I and nur went out to the market to look for spa essentials that had run out

5.30 p.m

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8.30 a.m.

Do a morning routine at the spa which includes aromatherapy candles, spa music and cleaning activities.

Do the spa morning routine of preparing the spa equipment

I filled the "Salah Herbs" scrub and masker into plastic for supply to spa customers.

5.30 p.m. Off all lights and the air conditioner. After cleaning and replacing the candle burner, make sure the space is orderly before going back.

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The picture above shows pandan leaves bought at Pasar Siti Khadijah

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8.30 a.m.

Cik Ain and I went to the "Siti Khadijah" market to buy pandan leaves to put in aromatherapy candles every day

Walk in customer from Jerman at 5:00 p.m and guest Dr. Atiqah from BondaVen

6.00 p.m. Closing spa, do a daily routine activity before going back.

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9 a.m.

Do a morning routine at the spa which includes aromatherapy candles, spa music and cleaning activities.

I and Cik Ain throw away red date seeds and pack stock into plastic for "welcome tea" water for customers

I also filled longan fruit and goji berries into plastic to mix with red dates

I, along with 2 UMK intern students, shower flowers in the kolah before Hari Raya Aidilfitri

6.30 p.m. Spa closing; notify Roseville team of customers' updated payment methods.

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Eid al-Fitr holiday for 3 days, from 9th

April to 11th April 2024.

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Eid al-Fitr holiday for 3 days, from 9th

April to 11th April 2024.

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Eid al-Fitr holiday for 3 days, from 9th

April to 11th April 2024.

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Preparation of flower bath in the bathroom such as sufficient towels, candles, soap for the customer.

Flower bath therapy is one of the treatment methods in Malay medicine that has the potential to help prevent and treat disease. The combination of water, color and scent of flowers has been found to reduce stress hormones, increase comfort and relaxation which can help in dealing with emotional and mental problems.

Miss Ain and I washed the pool after the customer finished taking a flower bath (Package Ceria Raya) at 4.14 p.m.

6 p.m. Closing spa

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This photo shows the spa equipment items purchased at Mydin and Pasar Siti Khadijah

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9 a.m.

Miss Ain and I went to the store to buy dish soap, box tissue, roses and wash the car at 3pm

We also went to the laundry to wash the used spa equipment cloth

Carry out any further related tasks that are given.

6 a.m.

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8.50 a.m.

Make a "Roseville Spa" cleaning checklist in canva to be placed in the spa for the daily routine of spa care

BOOKING MONDAY 15/4/2024

Name : Nik Khairiyah Raja Mohammed

Time : 10:00 AM - 1:00 PM

Treatment : Delightful Package

Therapist : Alya

Name : Nabihah Shukri

Time : 3:00 PM - 4:20 PM

Treatment : Relaxing Massage & totok wajah + scalp massage

Therapist : Alya

6 p.m.

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8.30 a.m

I also assisted Miss Nur and Miss Ain in planning the content for this week and the appropriate spa equipment.

Fold the batik fabric to place in the treatment room.

Perform any others related duties as assigned.

BOOKING TUESDAY 16/4/2024

Name : Nik Ilyasha Amiera Iskandar

Time : 10:00 AM - 12:00 PM

Treatment : Signature Roseville Massage

Price : RM119

Therapist : Alya

Name : Fadzlin Juhari

Time : 2:30PM - 3:50PM

Treatment : Relaxing Massage & body scrub

Name : Fadzlin Juhari

Time : 2:30PM - 3:50PM

Treatment : Relaxing Massage & body scrub

6 p.m. Off all lights and the air conditioner. After cleaning and replacing the candle burner, make sure the space is orderly before going back.

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8.50 a.m

Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

I went out with Miss Ain to Kbmall to buy dessert for a customer who bought a birthday package.

Intern students are also taught to welcome Roseville Spa guests and serve tamarind water as "welcome tea" and hand towels along with aromatheraphy.

Do a daily activity before going back.

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9 a.m.

I helped the spa owner, Bonda to lift things and sweep the room.

In addition, I helps the therapist in setting up necessary supplies before the session begins, including hand towels, "Welcome Tea" water, and escorting clients to the treatment area.

Perform any others related duties as assigned.

BOOKING FRIDAY 19/4/2024

Name : Erra Amera

Time : 10:30 - 12:00 PM

Treatment : Roseville package

Therapist : Alya

Name : Mazarina Nurdini

Time : 2:00-4:30PM

Treatment : Bondarose

Therapist : Alya

Name : Aida Syada

Time : 2:00-4:30PM

Treatment : CSWK massage + aura seri

Therapist : Yasmin

Name : Izzatul Syazwani

Time : 5:00 - 6:30 PM

Treatment : Signature Massage

Therapist : Yasmin

6 p.m.

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9 a.m

11 a.m. Miss Ain and I went out to the laundry and bought bride items for customers

I went to the office to complete tasks related to spa management.

Begin by arranging the spa's furnishings, including candles for aromatherapy, music for the relaxation area, sweeping, and cleaning the wooden furniture and mirrors.

6 p.m. Spa closing; Do a daily activity before going back.

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The picture above shows Izza Zainal taking the Dayang package treatment for 2 hours and 30 minutes

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10 a.m.

There is renovation work next to the spa entrance. These matters are under Ridel's responsibility.

Miss Ain and I went to Centrepoint to buy rose petals to give to newlyweds who took the "Dayang" package.

Following the conclusion of the procedure at 4.30 p.m., I also made tea and mangoes and took photos of the bride and groom.

7 p.m.

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10 a.m. Do the spa morning routine of preparing the spa equipment.

Update booking slots for today and start writing the spa log book.

Doing my task, which is being a receptionist at the front of the waiting room.

BOOKING MONDAY 22/4/2024

Name : Azrina

Time : 4:00 AM - 5:20 PM

Treatment : Relaxing Massage &Totok Wajah + Scalp Massage.

Massage using aromatherapy oil to ease stress and calming the body. This massage promotes inner peace with uplifting aromas.

The benefits of a scalp massage for hair growth centers on the hair follicles. According to research, scalp massage increases hair thickness by stretching the cells of hair follicles. This, in turn, stimulates the follicles to produce thicker hair. It’s also thought that a scalp massage may help dilate blood vessels beneath the skin, thereby encouraging hair growth.

7 p.m.

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10 a.m . I attend the spa

I am with Miss Ain as an operation Roseville Spa intern from UMK to the laundry shop to wash and dry clothes to be used by the next customer

BOOKING THUESDAY 23/4/2024

Name : Walk in

Time : 11:00 AM - 12:20 PM

Treatment : Relaxing Massage + Body Scrub

Therapist : Alya

7 p.m. Off all lights and the air conditioner. After cleaning and replacing the candle burner, make sure the space is orderly before going back.

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10 a.m. I attend the spa

Prepare the necessary items for treatment today.

Follow up customer treatment and condition as required through WhatsApp groups.

Doing desk layout and cleaning activities in the Office section.

BOOKING THURSDAY 25/4/2024

Name : Walk in

Time : 12:00 PM - 2:00 PM

Treatment : Signature Roseville Massage

Therapist : Alya

Name : Esraa Maghrabi

Time : 3:30 PM - 5:30 PM

Treatment : Signature Roseville Massage (redeem voucher)

Therapist : Alya

7 p.m. Closing spa.

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9 a.m. I attend the spa

Establish a morning ritual that includes turning on the air conditioning, aromatherapy candles, and spa music.

Go to the laundry with Miss Ain to dry the batik fabric and the spa towel

I make a daily schedule for therapists and UMK interns at work

6.15 p.m.

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10 a.m.

Make a schedule to the owner of Roseville Spa in May because there are too many programs in the next month.

Make preparations for customers who take the "Ceria Raya" package.

BOOKING SATURDAY 27/4/2024

Name : Sujata Ramasamy

Time : 12:00 PM - 2:15 PM

Treatment : CERIA RAYA

Therapist : Yasmin

Name : Walk in

Time : 3:00 PM - 5:00 PM

Treatment : Javanese massage, LAUNCHING PROMOTION PRICE + tungku

Therapist : Yasmin

7 p.m.

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10 a.m.

Ensuring that the spa is clean and tidy every day to provide the best service to customers.

Preparing treatment items for customers today.

I made an official letter of company name change and it needs to be checked by Miss Yasmin

7 p.m. Closing spa

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I participated in becoming a treatment model "Aura Seri Face Massage"

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10 a.m.

Miss Yasmin briefed Roseville Spa's new SOP to therapists and also UMK intern and KV intern students.

Miss Yasmin also gave instruction to KV intern students about the foot ritual before doing the treatment and also how the treatment was carried out

4.00 p.m. I took over as a model of “Aura Seri Face Massage” to show to KV interns

Our best seller is Aura Seri Face Massage is a deeply relaxing and revitalising treatment designed to be a gentle and non-invasive approach to looking younger. This fantastic massage leaves your face looking vibrant, toned, bright and rejuvenated

7.00 p.m. Closing the spa

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9 a.m

Looking for information related to the benefits of lemongrass aromatherapy to the spa environment and body health.

Lemongrass is a tropical, grassy plant used in cooking and herbal medicine. Extracted from the leaves and stalks of the lemongrass plant, lemongrass oil has a powerful, citrus scent.

We also organize office stuff at 3pm

BOOKING TUESDAY 30/4/2024

Name : Nurul Adilah Che Ismail

Time : 10:00 AM- 1:00 PM

Treatment : Delightful Package

Therapist : Alya

Name : Qistina Ariffin

Time : 3:00 PM - 4:20 PM

Treatment : Relaxing Massage & totok Wajah + scalp massage

Therapist : Alya

6 p.m.

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Miss Nur, Miss Yasmin, and I met at Zuss Coffee Kota Bharu to discuss changing the new menu and receive information about Visit Kelantan.

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9 a.m

Cik Ain and I went to the market, Centrepoint and MyTen to look for spa items such as paper bags, desserts and to buy roses for customers

Starting May 2, 2024 price changes and desserts are modified. Roseville Spa chooses fruits as a dessert for customers who do treatment. The use of skewers as a starter.

5.16 p.m. Miss Nur and I together with Miss Yasmin discussed the program that will be held in conjunction with the upcoming Visit Kelantan 2024.

Video content regarding Visit Kelantan 2024 must be completed as soon as possible before the start date

6.30 p.m.

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9 a.m. I'm going to the spa.

Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

Compile the receipts from the beginning of March until May and put them in the box that has been prepared.

Yassin reading at 9.30 am led by Cik Nur, everyone is required to participate

﻿﻿3 p.m. I went out with Ms Yasmin to the laundry to dry batik cloth and towels, then we went to the flower shop to look for roses and to the Siti Khadijah market to buy tamarind.

6 p.m.

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9 a.m.

Do the morning routine at the spa which includes aromatherapy candles, spa music and cleaning activities.

9.58 a.m. Ensure that spa-related purchase receipts are well researched and written in the cash box or voucher provided by Roseville Spa

Cik Ain and I went to Centrepoint looking for roses to give to customers who took the birthday package

BOOKING SATURDAY 4/5/2024

Name : Farhana Rashid

Time : 10:00 AM - 11:30 PM

Treatment : Javanese Massage

Name : Insyirah Yusmizul

Time : 10:30 PM - 12:00 PM

Treatment : Roseville

Therapist : Alya

Name : Nur erra amera bt mohd

Time : 2:00 PM - 5:00 PM

Treatment : Bondarose

Name : Hui pheng neoh

Time : 3:00 PM - 4:30 PM

Treatment : Roseville

Name : Alya Nadhirah

Time : 5:00 PM - 7:00 PM

Treatment : Signature Roseville Massage

Name : Alya Nadhirah

Time : 5:00 PM - 7:00 PM

Treatment : Signature Roseville Massage

Therapist : Yasmin

6 p.m.

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9 a.m.

Ms Ain and I went to the market to buy a mango dessert for customers that day

2.38 p.m. I filled red dates, longan fruit and goji berries into plastic to be used as tea for the customer after the treatment.

6 p.m. Going back home

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This photo shows the roses bought at Centrepoint as a gift to customers who take the bride package

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9 a.m. Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

I went to Centrepoint to buy roses for a customer who took a newlywed package

12 p.m. Miss Yasmin teaches how to body scrub to KV Bachok's intern.

6 p.m. Going back home

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Gift Voucher; Up: Mrs. Nik Adura Sales of Director Grand Renai Hotel From : Roseville Therapy Centre & Spa

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10 a.m. Update booking slots for today and start writing the spa log book.

Do the spa morning routine of preparing the spa equipment

I took the gift voucher at the print shop and put it in an envelope with a ribbon and had to send it to the Grand Renai Hotel

7 p.m.

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10 a.m.

Do the morning schedule at the spa which incorporates fragrance based treatment candles, spa music and cleaning exercises.

Go to the laundry with Ms Ain to dry the batik fabric and the spa towel

12 p.m. I went with Cik Nur to the block B office for a meeting and to prepare a poster in conjunction with Mother's Day and Teacher's Day

7 p.m. Closing

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10 a.m.

Make a morning routine, which is setting up aromatherapy candles, spa music and air conditioning.

I, along with the interns from Kolej Vokasional Bachok, looked for manicure essentials and made sure the items were complete and sufficient.

7 p.m. Closing spa

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We bought these roses at Centrepoint Kota Bharu for customers who took the "Mother's Day" package treatment.

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8.50 a.m. Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

I went with Ms Ain to the market to buy fruit and to Centrepoint to look for flowers in conjunction with celebrating Mother's Day.

10 pcs roses - rm70 Include a greeting CARD Happy Mother's Day From Roseville Therapy Center & Spa

6 p.m. Off all lights and the air conditioner. After cleaning and replacing the candle burner, make sure the space is orderly before going back.

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Sick leave for 5 days due to being warded

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REPLACEMENT LEAVE (NUZUL AL-QURAN)

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9 a.m.

Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

﻿﻿9:30 a.m. I went out with Miss Yasmin to the laundry to dry batik cloth and towels, then we went to the flower shop to look for roses and to the Siti Khadijah market to buy tamarind.

6 p.m. Closing spa

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10 a.m.

Update today's booking times and start writing the spa log book.

Do the spa morning routine of preparing the spa equipment.

Mrs. Mardiana Syarita took a sincere mother's love package for 2 pax. There are free roses and macaroons within 2 hours 30 minutes.

7 p.m. Closing spa, do a daily activity before going back.

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10 a.m.

The Roseville booth will be open on the 28th and 29th, Tuesday and Wednesday at the grand renai hotel in Kota Bharu, Kelantan.

All interns from UMK and KV interns are asked to practice foot ritual/hand spa.

3.49 p.m. I make sure receipts and necessities are written in the petty cash voucher.

BOOKING MONDAY 20/5/2024

Name : Wan Azlena Wan Mohamad

Time : 2:30 PM - 4:30 PM

Treatment : Signature Roseville Massage

Therapist : Alya

Name : Kamilah Maketar

Time : 4:30 PM - 7:00 PM

Treatment : Dayang

Therapist : Alya

Name : Kamilah Maketar

Time : 4:30 PM - 7:45 PM

Treatment : Signature Roseville Massage + Lulur traditional

Therapist : Yasmin

7 p.m. Candles are kept with the burner, then washed and returned to their original position. Close the air conditioner and fan, and make sure the room is clean and neat before leaving.

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I and the Roseville Spa team held a meeting at Office Blok B to discuss the program that will take place at the Grand Renai Hotel

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11 a.m. Meeting and briefing regarding the booth at the Grand Renai Hotel related to Kelantan Pharmarcy Conference 2024.

Make a lucky draw poster for the winners who join and the first prize is a flight ticket to Bali.

I was also asked to print a paper related to the KELANTAN PHARMACY CONFERENCE 2024 BOOTH SETUP GRAND RENAI HOTEL at office block B14.

7 p.m.

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10 a.m. I attend the spa.

Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

Making flower bath preparations for customers this evening.

2 p.m. KV interns and I practice to handle foot rituals and treat customers

Learn to fold batik fabric and towels in a neat shape.

7 p.m.

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10 a.m. Yassin reading started

At 11 a.m. I, along with intern students and also Miss Yasmin, practice hand massage and manicure for treatment during the Grand Renai event on the 28th and 29th (Tuesday and Wednesday).

After finishing the practice, we were asked to wash the furniture, wipe the windows and sweep the trash in the spa.

Today's booking is only 2 pax afternoon session which is Ceria Raya and Javanese Massage, treatment ends at 6.40 p.m.

A combination of Javanese, Balinese and Japanese technique aims for relieving pain and aches. It improves blood circulation and increase energy flow. Experience our Blissful touch of head to toe massage (yes you heard it! Including Belly, Breast & Face Massage) that will melt away your stress, fatigue, aches and pains.

7 p.m.

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MC

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10 a.m. Start by preparing spa equipment such as lighting scented candles, turning on spa music, sweeping, and cleaning wooden furniture and mirrors.

I start the morning activities by folding the spa sarong fabric for the next customer to wear during the treatment.

There are 3 treatment sessions today, morning and afternoon 2 pax namely Bondarose and Signature Roseville Massage and Relaxing Massage+ Body Scrub Treatment ends at 6.20 p.m.

7 p.m. Candles are stored with the burner, then washed and returned to their original location. Close the air conditioner and fan, and make sure the room is clean and neat before leaving.

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9 a.m. Starting the morning activities by lighting candles, making sure the air conditioner is turned on in every corner, wiping the furniture and sweeping the trash and making sure all the spa items are in a neat and orderly condition.

Record meeting minutes regarding the distribution of tasks for the Grand Renai Hotel event.

I went to the laundry to wash the cloth that had been used by the customer and went to Centrepoint to buy roses

At 3 pm, we briefed on the necessary items that need to be brought and complete preparations for the event at Grand Renai.

We have also prepared the items that need to be brought for treatment at Grand Renai tomorrow.

6 p.m.

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The first day of the Roseville Theraphy Centre & Spa team at the Grand Renai Hotel. Candle burners need to be installed in every corner of the booth

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9 a.m. Gathered at the Grand Renai Hotel

We started the activity of decorating the booth, installing candles, arranging hand massage and foot massage items.

Distribute flyers and coupons to customers who come to the Roseville Spa Therapy Centre booth.

6 p.m.

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The second day I was assigned to the Grand Renai Hotel event

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9 a.m. I arrived at Grand Renai on the second day of the Kelantan Pharmacy Conference 2024 event, I set up candles and booth arranged decorations, decorated the booth, prepared hand massage and foot ritual items.

Selling vouchers to customers and Grand Renai Hotel staff who visit our booth, providing tamarind water to customers at the event.

LUCKY DRAW VISIT KELANTAN 2024

ON 31 AUGUST 2024 BY PURCHASE

"VISIT KELANTAN 2024 SPA VOUCHER"

RM149 / 2 HOURS

FULL BODY MASSAGE/ FOOT RITUAL/ HAND SPA.

At 5 pm, we pack the items and arrange them to the original place, ensuring that all the items brought are sufficient as originally.

7.30 p.m.

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9 a.m. Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

I prepared all the therapist's equipment such as bowl of water, tamarind water to be served to customers as "welcome tea".

The next activity is folding batik cloth to be used for spa customers who take treatment this evening.

At 12 p.m. I went to the market to buy spa items such as pandan leaves, lime and to Centrepoint to buy roses as a free gift for customers who took the "Mother's Day" treatment package.

Today, 2 pax treatments for "Mother's Day" namely foot ritual, facial massage, relaxing massage, body scrub, body mask and flower bath. In this package there are free bungarose and macarons for 2 hours 30 minutes.

6 p.m. Closing spa, do a daily activity before going back.

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The picture above shows the tasks that I need to prepare in the Office with Bonda

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9 a.m. Make a morning routine, which is setting up aromatherapy candles, spa music and air conditioning.

10.30 a.m. I went to the B14 block office for a meeting with Bonda about the closing sales voucher event Kelantan Pharmacy Conference 2024 which was held recently. I was also asked to print all the paperwork for the event.

After the zohor prayer, I went back to the spa to carry out the preparation operation task for the customer this afternoon.

My activities today is the operation part, which is to ensure that all treatment rooms, reception rooms, guest rooms, prayer areas and toilets are in order and candles in all rooms are installed.

6 p.m

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A picture of a mango cut in the right way along with a lime as a decoration for the customer after finishing the treatment

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9 a.m.

Have a morning routine at the spa that involves using aromatherapy candles, listening to spa music, and engaging in cleaning tasks.

Prepare mangoes as dessert for cuatstomer after treatment.

After Zohor prayer, at 2pm we are asked to work together to clean the spa such as, sweep the trash, mop the floor, vacuum and wash the toilet.

Keeping all spa items neat and orderly, ensuring all client equipment is in order.

Back Relief Massage- A massage combined with Bertungku to soothe and relieve tension in the back, head and shoulder area

Pamper yourself with our Signature Roseville Massage and Tungku.

5.30 p.m. , I folded the washed batik fabric and put it in the closet.

6 p.m.

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Light Blue White Clean Grid Family Photo Collage

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Public Holiday, Birthday of His Majesty, Yang Di-Pertuan Agong.

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Tamarind water is made according to the prescribed measure. 2 spoons of tamarind, 400 ml of water with melaka sugar water as a sweetener

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9 a.m. Update booking slots for today and start writing the spa log book.

Do the spa morning routine of preparing the spa equipment.

Arranging spa products for a neat and orderly display in the waiting room.

Make tamarind water to be used as "welcome tea" according to the scope that has been set. tamarind water must be changed every 2 days to ensure customers drink fresh water.

Tamarind water has many health benefits. Rich in antioxidants and magnesium, helps lose weight, keeps blood sugar under control, purifies blood, antidiabetic, good for eyes and skin, and also increases fluoride excretion. Studies show that the fiber in tamarind can actually help in weight loss because it contains flavonoids and polyphenols.

Morning session, I do cleaning activities such as polish furniture, sweep trash and make sure candles and spa equipment are sufficient.

Record the customer's name, email and phone number and need to be saved as a record for the customer who takes the next package.

There is one booking today which is Puan Adibah who takes the "Signature Roseville Massage" package at 2.30pm and ends at 4.30pm for 2 hours.

Ancient art of traditional malay massage to cure strained and painful muscle. An efficient therapy for relaxing the nerves and mind

6 p.m.

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Photo session with VVIP visitor Dr Kriss from MOTAC

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10 a.m.

Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

At 2:30 pm Roseville Spa has a VVIP visitor Dr. Kris from MOTAC, ready in terms of cleanliness, room presentation, and also their appearance in order.

11.30 a.m. I went to the market with Cik Ain to buy pandan leaves, mangoes, banana leaves and limes to prepare for VVIPs from MOTAC and customers this evening.

I made a schedule of activities that will be held in June in Canva.

Preparation of "welcome tea" such as tamarind water, mango and also akok as well as tea for customers who take treatment this evening.

7:30 p.m. Candles are stored with the burner and washed and put in the original place. Close the aircond, fan and make sure the room is clean and tidy before returning.

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10 a.m.

Implement aromatherapy candles, spa music, and air conditioning as the primary features of morning routine.

At 11 am I went to the laundry with Miss Ain to dry spa clothes such as batik cloth, towels and hand towels. We also went to Mydin to buy candles and tissues for spa use and to Muhibah to buy desserts.

I make a record of customers who have come to Roseville Spa as a record and storage.

2.30 p.m. We do aura seri face massage training with intern KV and Miss Yasmin. Our best seller Aura Seri Face Massage is a deeply relaxing and revitalising treatment designed to be a gentle and non-invasive approach to looking younger. This fantastic massage leaves your face looking vibrant, toned, bright and rejuvenated.

7 p.m.

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9.30 a.m. Start writing the spa log book

Do the spa morning routine of

preparing the spa equipment.

Prepare tamarind water as "Welcome Tea" according to the established mold along with tea water for the customer's meal after completing the treatment.

Tamarind water has many health benefits. Rich in antioxidants and magnesium, helps lose weight, keeps blood sugar under control, purifies blood, antidiabetic, good for eyes and skin, and also increases fluoride excretion.

12 p.m. Provide equipment for hand massage or hand spa such as wet tissue, curticle oil, nail vitamins, nail polish along with lotion and scrub for customers who redeem lucky draw vouchers.

Providing items for "Totok Wajah " such as sun oil, face mist and cotton with water. Customer at 3pm and finished treatment at 5pm.

6.30 p.m. Closing spa

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10 a.m. Start writing the spa log book. Do the spa morning routine of preparing the spa equipment

Exactly at 11 am, cleaning activities are carried out such as polishing furniture, wiping dishes, cups and washing toilets as well as ensuring the layout of spa items in a neat and orderly condition according to the SOP that has been set.

Providing ritual foot items such as flowers, scrubs, massage lotion, mountain salt, small towels and foot buffs for customers at 2.30 p. m. Who redeem lucky draw vouchers. Treatment ends at 5 p.m.

Ensure that all equipment to make hand massage is also available for customers at 5 p.m. such as wet tissues, scrubs, lotions, nail vitamins, buffing cream and nail polish.

Choosing a less appealing area to provide hand massages to customer makes it tougher for us to provide the therapy. We chose the waiting area to give hand massage because it is more spacious and provides a serene outlook.

Hand massage has many benefits, including increased circulation, reduced stress and tension, improved range of motion and flexibility, and reduced pain and inflammation.

6.40 p.m.

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9 a.m.

Treatment training sessions are conducted after the Zohor prayer and are followed by marketing and social media training.

Doing my task which is recording the video as a daily content.

Gaining knowledge: Social media training can equip you with effective strategies for social media marketing, including crafting captivating content, interacting with your followers, and evaluating your social media results. At 4 p.m. Doing content and video editing activities with UMK staff and KV intern staff.

5 p.m. Closing spa

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9 a.m.

11 a.m. I went to the market with Ms Ain to buy flowers, tamarind, and mangoes.

After Zohor prayer, UMK intern staff practice "Aura Seri Face Massage" with KV intern staff. Our best seller Aura Seri Face Massage is a deeply relaxing and revitalising treatment designed to be a gentle and non-invasive approach to looking younger. This fantastic massage leaves your face looking vibrant, toned, bright and rejuvenated.

After that, we also did a body scrub activity. Applying our nourishing mask over your whole body, with the intention to deliver a therapeutic effect, such as hydration, remineralizing, or detoxification.

5.05 p.m.

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Do a morning session by lighting candles along with aromatherapy, making tamarind water, making sure the aircond is turned on and every room is ready to receive clients.

Cleaning activities are carried out such as sweeping the floor, installing curtains, wiping tables and polishing furniture to ensure the spa is clean and tidy.

At 11.30 a.m. The client makes a "Ceria Raya" package, the treatment session ends at 12.50 pm. This package is for 1 hour 20 minutes

Exactly at 12.30 p.m. I and Ms Ain did the activity of collecting receipts and items purchased for use at Roseville Spa.

At 5.30 p.m. I go to the laundry to dry the spa clothes for 30 minutes.

Do a daily routine before going back.

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9 a.m.

Do the spa morning routine of preparing the spa equipment.

10 am reading Yassin.

The latest learning today is that I learned to make a pie chart in Canva regarding petty cash expenses in the month of May.

Petty cash is a small amount of money a company keeps for small, incidental expenses. These minor payments include office supplies, stationery, meals, client lunch, stamps, etc. The number of petty cash funds could change depending on the organization's size.

Exactly at 12 p.m. We did the "Aura Seri Face Massage" training with the KV intern staff. The training ends at 2 p.m.

Our best seller in Roseville Therapy Centre & Spa which is Aura Seri Face Massage is a deeply relaxing and revitalising treatment designed to be a gentle and non-invasive approach to looking younger. This fantastic massage leaves your face looking vibrant, toned, bright and rejuvenated.

6.15 p.m.

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9 a.m. Make a morning routine, which is setting up aromatherapy candles, spa music and air conditioning.

Making tea water for the customer after finishing the treatment. The use of red dates, longgan fruit and goji berries and soak using hot water.

Morning session, cleaning activities are performed such as wiping the mirror, sweeping and ensuring that the spa is always clean and tidy.

Around 12 p.m. I made content with Cik Nur about the benefits of "hand massage". Preparation is done in the room. Hand massage may help ease pain, increase hand strength, and reduce feelings of stress and anxiety. Hand massage can complement treatments for arthritis, carpal tunnel syndrome, neuropathy, and other conditions.

After finishing creating content, I was assigned to create a daily weekly cleaning schedule. Staff are divided into their respective tasks according to the section that has been set.

6 p.m.

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Make a morning routine, which is setting up aromatherapy candles, spa music and air conditioning.

Prepare essential items for treatment at 10 a.m., such as foot bowl, hot water, tamarind water and hand wipes.

Customers at 10 am take the "Relaxing Massage" treatment, the treatment ends at 11:15 am. Massage using aromatherapy oil to ease stress and calming the body. This massage promotes inner peace with uplifting aromas.

After that, I prepared items for "Totok Wajah" treatment and Scalp Massage such as essential oil, face mist, hair comb and also a bowl with a sponge.

Head massage or scalp massage is a form of massage directed towards the scalp or head of the recipient.

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17 JUNE- 19 JUNE 2024 (MONDAY- WEDNESDAY) 

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17 JUNE- 19 JUNE 2024 (MONDAY- WEDNESDAY) 

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Eid al-Adha holiday for 3 days, from 17 Jun to 19 Jun

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MC

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I joined with Ms. Nur and other intern students to create a content video on the foot ritual treatment available at Roseville Theraphy Centre & Spa.

The preparation of goods is also provided enough such as scrubs, massage lotions, flowers. The selection of the place must also be appropriate and the lighting attractive to get a good video.

A foot ritual is a short treatment that typically includes soaking, exfoliating, and moisturizing the feet. The Five Wellbeing foot ritual uses their signature Five Elements sugar scrub to exfoliate the skin, followed by a nourishing body butter to hydrate. The entire treatment takes about 15 minutes.

It starts with an exfoliation on the feet and lower legs, which is then removed using hot mitts; followed by a massage using an essential oil balm on the feet and legs, and targeting reflexology pressure points.

Due to the low lighting and overall gloom, the first choice of site was a little less intriguing. We're looking for settings and well-lit areas to shoot video footage.

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Today I'm saving the customer database in the Fresha apps. The database may include contact information, like the person's name, address, phone number, and e-mail address. The database may also include past purchases and future needs.

Making other preparations related to treatment for customers.

Customer data management is the practice of ethically collecting, securely storing, and managing a database of customer information.

Numerous business and marketing goals can be accomplished by organizations with the aid of customer data management.

In order to qualify and convert a new customer further down the funnel, embedded forms on landing pages that request more specific customer data are useful.

7 p.m. Closing

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I took over in training "Aura Seri Face Massage" with KV intern students. This treatment takes 1 hour. A little bit of this "Aura Seri" exercise can raise the cheekbones and make our face more radiant and youthful.

I additionally do the tidying up of the treatment room after the client is finished with the treatment.

After zohor, I continued the activity of saving customer data through the Fresha apps.

7 p.m. Closing spa

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9 a.m. Arrived at Spa.

Change the bed sheet and properly put treatment equipment on the trolley.

Prepare treatment rooms, keep a clean and hygienic work environment.

Preparing ritual foot items such as flowers, lotions, scrubs, limes and foot buffs.

7 p.m.

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REPLACEMENT LEAVE (LABOUR DAY)

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10 a.m. Organize morning tasks for the spa's opening.

Carrying out my tasks, such as shooting images and videos for daily content.

We take pictures of customers to use as feedback on social media.

Perform related tasks that have been given through Whatsapps groups.

7 p.m. Prepare for closing spa.

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Start with prepared the spa equipment such as setting up aromatherapy candles, setting up spa music, sweeping, wiping wooden furniture and mirrors.

Start Friday morning activities with Yasin's reading with the Roseville team.

Fold the batik fabric neatly and arrange it in the cupboard for customer use.

Record daily video content to post on Instagram.

Candles are stored with the burner, then washed and returned to their original location. Close the air conditioner and fan, and make sure the room is clean and neat before leaving.

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Light Blue White Clean Grid Family Photo Collage

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10 a.m. Make a spa opening morning routine.

Make a scheduled table in Words related to treatment sponsored by Dahlia Catering.

Doing my task, recording video content with the Roseville team and posting it on Instagram.

Become Ms. Asha's facial model for treatment at 5:00 p.m.

Record video review feedback of customers who come to Roseville Spa about satisfaction after treatment.

7 p.m. Clock out

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