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The Southern New Hampshire University model we read about a year ago or so. Where they completely revamped their approach to their online (non-traditional) programs and created a separate enterprise focused on just online from admissions, to quick response communications, financial aid, advising, engagement, etc. Located in a completely different, off-campus building.

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Not sure we can stop doing anything but continue to work on this group.

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This population is so varied that I would caution against making any stereotypes for the group. Adult returners can be 22 years old or 55+ years old. They even come back with a completed degree in hand, looking for an additional credential to pivot in their career.

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Continue to support the work of our Care Teams, our Academic Support Programs, and the work of student services (such as financial aid, business office, registrar, etc.) geared to admit and provide continuing support for these students.

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I think we need to broaden the way we reach this group - for example, lets implement a chat feature. Many of them work fulltime and cant just call during our working hours.

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well we cannot ignore this group even though they may take up alot of time and effort for us

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offer flexibility - this group I also feel is the most complex. Jobs, families, exhausted aid from years ago, non traditional aged learners finally re-entering postsecondary education to finish degrees, limited resources

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Reskilling and upskilling the workforce, apprenticeship Degrees are something new and gaining momentum.

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I think that there should be more definitive and open resources that are geared toward this population. Much of the data out there supports that this is a high-needs population.

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continue to push our online programs and learning, can we emphasize certificates online with this group or do we already do this

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Recruit this group.

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Continue to market online programs and maybe transition more of our majors to online.

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I think that we should be doing more credentialing that builds on themselves as they complete a four-year degree. Clearer results for their work.

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We need to do a better job finding ways to include this group more with on campus life. For example, we have gradfest for on campus students but many online students want to experience this but there is currently no real opportunity and they are states away so unable to attend in person

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Not sure if we do this but, credit for prior learning?

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More certificate programs, trainings, etc

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Might be an important group to help build enrollment around.

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I think certificates, continuing ed, etc.

Maybe we need to make sure that in each Major students can achieve certificates and credentials along the way to build their skills and resumes

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not sure how important this group is, but it you could tap into this group it might be a real benefit to enrollment

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This is an important group especially for our online population. They are also our neediest group.

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Very important group to continue to move forward with our online programs.

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It seems like this is the core to our online student population.