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Exercise_WordChoice - Per, Cheriz, Jhoana

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Rona, Neil, LAdy

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Exercise_WordChoice TINE, REINA & ANGELICA

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Exercise_Ambiguity L1 MB Per, Neil and Cindyl

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Exercise_Ambiguity L1 MB ANGELICA RONA APPLE

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Exercise_Ambiguity L1 MB - Debbie, Christine, Jhoana

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#1“I know that the deadline was two days ago.  Can you give us more time to comply with the requirements?”

Context: You are not the one granting the request.

Alibi: Even I can do it for you but I do not have any power to do so.

Alt: Sad to say, however we can endorse you to the manager.


Consequence:Yes, but you need to submit a letter indicating reason of the delayed. 



#2
Client: “Can you give us discount for the items we ordered?”

Context: You are authorized but the customer's order does not merit a discount yet.


Alibi: As much as I wanted to, but the item is not discounted based on our system.

Alt: I would love to give you discount, however you must add some items to avail the discount

Consequence: Yes, we can give you discount, but you must avail the membership card.

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Acitivity - Positively Saying NO TINE, CHERIZ, RONA

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“I know that the deadline was two days ago.  Can you give us more time to comply with the requirements?”

Context: You are not the one granting the request.

Alibi: As much as I want to approve your request, I am in no position to do so.

Alternative: Unfortunately, we cannot grant your request. What we can do instead is to escalate this to our immediate superior. 

Consequence: We will extend the deadline for 1 more week but you will incur another 3.5% interest.
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Client: “Can you give us discount for the items we ordered?”

Alibi: Apologies, but we do not have the authority to give discounts for the items you ordered. 

Alternative: I would like to give you discount, however, we need to request approval from our manager.

Consequence: We can give you discount but you have to purchase at least PHP 5,000.

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POSITIVE SCRIPTING - PER, DIANNE, JHOANA

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Group 1: Jho Lady Per
Friendly 
Terminate contract


Dear Client,

You have been a good customer to us and we value your patronage. 
However, our record shows that you are late in your monthly dues again which is a violation to our contract. Do you perhaps need more time to prepare your payment?

We are hoping to continue our partnership as we value you as our client. 
But we are also in a bind to collect the overdue fees and if not paid in due time, we see the need of terminating your contract with us. 

Thank you for your understanding.

Best Regards,

Per



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Topic 4_The Presentation Planning Checklist