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Standardise fares of taxis and e-hailing rides, govt told

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Standardise fares of taxis and e-hailing rides, govt told

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Fadli (2022) made news from MSN on issues happening in the government about fares for taxis and e-hailing rides should be standardised. Citizens had made complaints on how fares for taxis and e-hailing did not charge the same price for the same distance. Founder of Big Blue Taxi Services, Shamsubahrin Ismail stated that it is Putrajaya’s responsibility to make standardised fares. However, Wee Ka Siong, Transport Minister of Malaysia stated that e-hailing did not have any specific price for the rides. However, e-hailing enabled to charge for the passengers, which are base fares and surcharge. It is found that reason for increases in fares is because of supply and demand are unbalanced and high traffic jam during peak hours.

Due to this situation, it is recommended for government to set price ceiling for e-hailing and taxi drivers so that the drivers did not take any advantages during this problem occurred. Dr. Wee stated in a meeting with representatives of Malaysian E-Hailing Industry Workers Welfare Association that he will immediately taking action to catch whoever set the fares above the ceiling price that was set by the government (TheStar, 2022).

REFERENCES:

Gerard Gimino. (2022, May 27). Dr Wee: Stern action against e-hailing operators if fares exceed ceiling price. TheStar. https://www.thestar.com.my/news/nation/2022/05/27/dr-wee-stern-action-against-e-hailing-operators-if-fares-exceed-ceiling-price

Mohamad Fadli. (2022, May 27).

Standardise fares of taxis and e-hailing rides, govt told. Standardise fares of taxis and e-hailing rides, govt told (msn.com)

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PETALING JAYA: Fares for taxis and e-hailing rides should be standardised, a taxi company said today in urging the government to reverse its decision not to regulate the base fares for e-hailing services.

Big Blue Taxi Services founder Shamsubahrin Ismail said it was Putrajaya's responsibility to fix the glaring mismatch between taxi and e-hailing ride fares which has now led to a spike in fares for the latter.

"We want the government to standardise the (e-hailing) fares to that of taxis. There must be some control. Without it, fares will continue to go up," he said in a press conference.

Recently, following complaints of high prices for e-hailing rides, the government said it would suspend or revoke licenses of e-hailing companies that went beyond the 200% surcharge limit for any given ride.

While Putrajaya has not regulated the base fee for e-hailing fares, it said the surcharge cannot exceed the base fee amount.

Transport minister Wee Ka Siong was also reported to have said that the price increases on e-hailing rides were caused by a mismatch in supply and demand as well as due to heavy traffic during peak hours.

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Standardise fares of taxis and e-hailing rides, govt told

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PETALING JAYA: Fares for taxis and e-hailing rides should be standardised, a taxi company said today in urging the government to reverse its decision not to regulate the base fares for e-hailing services.

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Taxi Drivers Demand Government Create Unified E-Hailing App, Allow Nothing Else

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Taxi Drivers Demand Government Create Unified E-Hailing App, Allow Nothing Else

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Jim Kem (2022) made a report in Carlist.my on how taxi drivers should have e-hailing application, just like other e-hailing such as Grab and Uber. Taxi drivers stated in memorandum by Penyatuan Pemain Industri Pengangkutan Darat Malaysia (PPDM) on how government should help them to make an application just like how other e-hailing have their own application. Taxi drivers stated how taxi industry is being ignored because of how taxi industry did not have too much growth since other e-hailing industry came into Malaysia. Taxi drivers also should have their own application so it is easier for both drivers and passengers to have better interaction between each other, such as how the passengers will have easier way to rate the drivers.

Issue faced by taxi industry when e-hailing such as Uber just entered Malaysia. Taxi drivers started to make a statement on how e-hailing could result in high risks of security to the citizens because how e-hailing did not have any laws related to it and high charge for a single ride. Taxi drivers should beware of their actions because it not only affect their job, but also to the industry.

REFERENCES:
Jim, K. (2022, February 04).

Taxi Drivers Demand Government Create Unified E-Hailing App, Allow Nothing Else. Carlist.my. Retrieved from Taxi Drivers Demand Government Create Unified E-Hailing App, Allow Nothing Else - Auto News | Carlist.my

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Dissatisfied with the emergence and disruptive effects of ride hailing services in the past half-decade, taxi drivers are now calling upon the Malaysian government to help level the playing field by developing an app specifically for them.

Specifically, the outcry was channeled via a memorandum by Penyatuan Pemain Industri Pengangkutan Darat Malaysia (PPDM), an organisation that represents the views and interest of taxi drivers in Malaysia, and delivered to the Prime Minister's office.

In it, they demanded the federal government take charge to correct the disparity and lack of growth in the taxi industry by developing a bespoke 'e-hailing' style app. This would not, however, merely compete with current commercial players such as Grab and AirAsia Ride, but supplant them all.

In effect, this would mean all future ride hailing bookings (and charges, presumably) will be directed through this one unified app with the aforementioned private companies being reliant upon the government to distribute the spread of customers, routes, and journeys according to their discretion.

By doing this, the government could have the means to deliver better rates to Malaysians who use the app by applying consistent and uniform fares between taxis and other ride hailing vehicles/services, allowing them to compete on service quality and merit rather than market monopoly and marketing budget.

According to PPDM, these private industry players have thus far sapped billions of Ringgit from the taxi industry and, with this unified app, could better channel the revenue and collective profits to upgrade the quality of taxi services in the country in addition to providing improved insurance coverage to the drivers themselves as well as provide scholarships to their children, among others.

Years ago, drastic action was also called upon by a coalition of cabbies when ride hailing apps were starting up in Malaysia. Remember when Uber was still around? Back then, they called for the outright ban of such services, multiple times, pointing out the lack of safety, potential for exorbitant charges (ironic), and of course the threat it posed to the taxi industry - their livelihoods.

Ignoring that such a sweeping change would take years to fully realise, even if the taxi drivers got everything they wanted in this memorandum, it's not clear if the end result will improve the transportation situation for Malaysians.

Yes, many complaints are forthcoming that Grab's current monopoly has caused the price-per-fare to increase consistently, but the solution to this is probably not to introduce harsh government oversight. As is the case in other countries, competition is the crucible for improvement, and as better alternatives emerge, the tussle between services to win over each customer will mean the best quality service will prosper.

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Taxi Drivers Demand Government Create Unified E-Hailing App, Allow Nothing Else - Auto News | Carlist.my

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Dissatisfied with the emergence and disruptive effects of ride hailing services in the past half-decade, taxi drivers are now calling upon the Malaysian government to help level the playing field by developing an app specifically for them.

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Exploring the Influence of E-Hailing Applications on the Taxi Industry - form the Perspective of the Drivers

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Exploring the Influence of E-Hailing Applications on the Taxi Industry - form the Perspective of the Drivers

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Gan, Y. et al. made a study on influence of e-hailing on taxi industry from the drivers’ perspective. In China, e-hailing came in the middle of 2015, when Shanghai Taxi Information Service Platform (STISP) launched e-hailing in the country. Existence of e-hailing will cause effects on taxi drivers, whether it is positive or negative effects. Gan, Y et al. made comparison between 2015 and 2017 on drivers’ behaviours. When e-hailing starts, uses of taxis started to increase whether it is on weekends or weekdays, especially in the night and early in the morning.

However, e-hailing could bring negative impact such as affecting the drivers’ health. It is because even if e-hailing had more flexible schedule for the drivers, drivers more focusing on working overtime and have lesser rests. It is important for the drivers to make health as their top priority so that it will not affect them in the future.

REFERENCES:
Gan, Yitong & Fan, Hongchao & Wei, Jiao & Sun, Mengqi. (2021). Exploring the Influence of E-Hailing Applications on the Taxi Industry—From the Perspective of the Drivers. ISPRS International Journal of Geo-Information. 10. 77. 10.3390/ijgi10020077.

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E-HAILING SERVICES IN MALAYSIA: CURRENT PRACTICES AND FUTURE OUTLOOK

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E-HAILING SERVICES IN MALAYSIA: CURRENT PRACTICES AND FUTURE OUTLOOK

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Journal made by Sahir Jais and Azizan Marzuki (2020) focusing more on e-hailing that is happening in Malaysia. They made research on how e-hailing currently happening and the future of e-hailing in Malaysia. Previously, e-hailing was introduced in 2012 when MyTeksi entered Malaysia. People said to prefer on e-hailing than traditional transportation such as taxi because of how e-hailing provides lower price than taxi and provides better vehicles. Based on the journal, it is stated how success of e-hailing in the future depends to the issues related to it. However, it is also stated that citizens are more likely to use more e-hailing in the future rather than having their own car.

One of the issues faced in Malaysia is when e-hailing is illegal
in the government. It is because e-hailing did not have suitable law for it to
operate. In December 2021, Malaysia finally had an act that clarify e-hailing
drivers as the employees in the government through Employment Act 1955. This
act will promise benefits for e-hailing drivers such as receiving same amount as
any other employees of any financial help from government.

REFERENCES:

Human Resources Director. (2021). Malaysia wants e-hailing drivers covered under Employment Act. Retrieved from https://www.hcamag.com/asia/specialisation/employment-law/malaysia-wants-e-hailing-drivers-covered-under-employment-act/318684

Jais, Ahmad & Marzuki, Azizan. (2020). E-HAILING SERVICES IN MALAYSIA: CURRENT PRACTICES AND FUTURE OUTLOOK. PLANNING MALAYSIA. 18. 10.21837/pm.v18i13.780.

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E- CAB HAILING: A STUDY ON CONSUMER BEHAVIOUR

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E- CAB HAILING: A STUDY ON CONSUMER BEHAVIOUR

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Shivangi and Priyanka (2018) made a journal on a study of e-cab hailing on consumer behaviour, focused specifically in India. Based on a survey made, it is found that majority of the respondents uses e-hailing frequently by knowing the frequency of using the e-hailing application. The reason respondents choosing e-hailing is because e-hailing have the easier way to get transportation in a short period of time. Respondents also feels comfortable when using e-hailing because of the cleanliness of the car and positive behaviour from the driver.

Issue found about e-hailing is that drivers are being misbehave to the rider causing the rider to feel uncomfortable. A lot of users of e-hailing had faced bad experiences when they use e-hailing, especially for women who had experienced sexual assaults. In December 2018, it is reported in INC42 that Gurugram police had arrested four Uber drivers for robbing fifteen passengers. One of the ways to this issue is by enforcing the law so that the country itself had lesser crime when it comes about e-hailing.

REFERENCES:

Dhawan, Shivangi & Yadav, Priyanka. (2018). E- CAB HAILING: A STUDY ON CONSUMER BEHAVIOUR. ELK Asia Pacific Journal of Marketing and Retail Management. 9. http://dx.doi.org/10.31511/EAPJMRM.2018v09i03001

INC42. (2019, December 06). Uber Report on Sexual Assaults In US Raises Questions About Rider Safety in India. https://inc42.com/buzz/uber-report-on-sexual-assaults-in-us-raises-questions-about-rider-safety-in-india/