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Arrival at Micron Batu Kawan

New Hire Orientation

HR Policies Briefing

IT Now Briefing

Organizational Structure Overview

Identification Badge Distribute

Meet Launch Buddy

Today marks the beginning of my internship journey at Micron. Upon arrival, I was gathered with other new hires in lobby building 2. On 9a.m. sharp, we were guided to MMP multipurpose hall on level 5 to start our orientation.

The orientation started with an introduction to Micron's rich history. I learned about the key milestones and achievements that have shaped the company into what it is today. The session covered Micron's mission and vision, emphasizing the company's commitment to innovation and excellence. The host also brief us about the overview of Micron's business areas and flagship products of our company.

The next session outlining essential HR policies that govern employee conduct and benefits. I was introduced to Micron's vibrant company culture, which fosters collaboration, diversity, and continuous learning. Clear expectation regarding employee behavior, performance standards, and professional development were discussed, ensuring alignment with the company's values and goals.

Besides that, I received a briefing on Micron IT support portal as well, integral to daily operations at Micron. Security protocols were explained to ensure the protection of sensitive information and compliance with company policies. In this session, I was assisted in configuring my Micron account access, ensuring I can seamlessly integrate in to the digital workspace.

The next session contain the overview of Micron's organizational structure. It helped my understand the hierarchy and key departments within the company. The salary structure and benefits were explained, highlighting the compensation and various perks offered. Wellbeing programs and resources were discussed, emphasizing Micron's commitment to employee health and benefit. The 30, 60, 90 goal planning framework was introduced, assist me to set and achieve my initial objectives.

Last but not least, the identification badge was distributed, which will grant me access to various areas within the facilities. I also handed a laptop along with all necessary accessories, such as monitors, headphones, mouse and keyboard, ensuring I have the tools needed to complete my work efficiently. There are also free gifts offered such as a bag lunch box to all new hires.

Finally, the orientation end and I had met with my launch buddy, Miss Pang Huey. We had a simple greet to know each other well. After that, she help me to bring those working accessories and provide guidance to my belonged working place.

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Bachelor of Operation Management with Honours

Minor: Information Management

Practicum Duration: 17 March 2025 - 19 September 2025

Phone Number: 011-17284797

Email Address: yongchuann01@gmail.com

House Address: 119, Jalan Saujana Permai 1, Taman Saujana Permai, 14000, Bukit Mertajam, Pulau Pinang.

UUM REPORT SUPERVISOR:

Lim Kong Teong

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COMPANY NAME:

MICRON MEMORY MALAYSIA SDN. BHD. (MMP)

COMPANY ADDRESS:

PMT 779, Lingkaran Cassia Selatan, Taman Perindustrian Batu Kawan, 14110 Bandar Cassia, Penang, Malaysia.

COMPANY SUPERVISOR:

Pang Huey Tong

COMPANY NO:

04-377 0500

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Introduction about MMP Site Core Requirement

Meet MMP CSO team members

Welcoming Session led by department manager and internship supervisor

The second day began with an orientation as a new member of the MMP team. The session started with an introduction to the MMP Site Core Requirements, which are essential for maintaining high standards and efficiency. I learned about the sticker administering procedure, which ensures proper identification and tracking of equipment and materials. This orientation also explained 6S methodology, emphasizing the importance of sorting, setting in order, shining, standardizing, sustaining, and safety in our work environment. Additionally, the training on cleanroom protocols and Electrostatic Discharge (ESD) procedures also been demonstrated due to crucial for protecting sensitive electronic components.

After the orientation, I had the opportunity to meet the CSO team members. This meet-up was a great chance to connect with colleagues from different departments, share experiences, and build a network within company.

The day continued with a welcoming session led by department manager and my internship supervisor. They introduced themselves, briefing about my internship journey and offering advice and encouragement.

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Exploring Workday and Micron University

Briefing about CSO department's organizational structure

Informal lunch with collegue

Office and facilities tour

Today, I dedicated time to exploring the learning and information resources available in the company cloud database, such as Workday and Micron University. This vast repository contains valuable materials, including training modules, company policies, and technical documentation.

Next, my launch buddy has brief about the CSO department's organizational structure. This overview provided clarity on the hierarchy, key roles, and responsibilities within the department.

After that, I had the chance to connect with my colleagues during lunch in a more informal setting. This was a great opportunity to build relationships and know each other more at Micron. The relaxed atmosphere made it easier to share stories and advice, fostering a sense of friendship and teamwork.

In the afternoon, my launch buddy and department colleagues bring me on a tour of the office and facilities. This tour highlighted important areas such as canteens, gym facilities, meeting rooms and key operational zones. This tour was instrumental in familiarizing myself with the physical layout of the company.

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Join Global OM Meeting

SAP access

Refresher course on MMP 6S Standards & Alignments & Global ESD Awareness

7:30a.m., my department and I attended the Global OM Meeting. This meeting brought together team members from various locations to discuss overarching strategies, updates, and goals. Below are the key takeaways,

Tariffs and Customer Impact: Tariffs may necessitate continual changes, with highest risk impact being a global tariff.

Order Management FY25 Priorities

Following the meeting, I submitted a request for access to the SAP system. This system is essential for me to perform my tasks more efficiently and integrate seamlessly into the workflow.

In the afternoon, I completed a refresher course on MMP 6S Standards & Alignments in the Workday system. This course reinforced the principles of sorting, setting in order, shining, standardizing, sustaining, and safety.

To wrap up the day, I also participated in the Global ESD Awareness training course that assigned to me in the Workday. This training emphasized the critical procedures for handling electrostatic discharge (ESD) to protect sensitive electronic components.

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Environmental Compliance and Awareness training in Workday

CSO onboarding orientation led by Miss Wendy

Create a Micron email signature

Today, I complete the Environmental Compliance and Awareness training in Workday. This training emphasized the importance of adhering to environmental regulations and best practices to minimize our impact on the environment. The topics included ensuring that all employees are aware of their responsibilities in maintaining environmental compliance.

After that, I attended the CSO onboarding orientation led by Miss Wendy. She provided a comprehensive overview of the Customer Sales Operations (CSO) department, including its mission, key functions, and organizational structure. This session was invaluable in understanding how the CSO team supports Micron's goals and contributes to customer satisfaction.

In the afternoon, I sent an email inviting colleagues to review the required documents for the UUM Practicum. This step is crucial for ensuring that all necessary paperwork is completed and approved, facilitating a smooth practicum process.

To wrap up the day, I participated in an informal training session on Outlook. During this session, I learned how to create a Micron email signature, ensuring my emails are professional and consistent with company branding. In addition, I was taught how to add Zoom meeting invitations to emails, making it easier to schedule and manage virtual meetings.

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CSO Basic Training Day 1

SAP system setup

Overview of Micron Calendar

Complete launch buddy report

This day marked the beginning of my CSO Basic Training. The day started with an Introduction to CSO and OM. This session provided a detailed overview of the Customer Sales Operation (CSO) and Order Management (OM), explaining their roles, responsibilities, and how they contribute to Micron's success.

Following that, I proceed with the SAP system setup with the guidance provided. This involved configuring my access to the SAP system, which is essential for managing business processes such as inventory, procurement, and financials.

Subsequently, the CSO Global Process Guide Updated was provided for more details information about CSO. This guide outlines the standardized procedures and best practices for CSO team, ensuring consistency and efficiency across global operations.

Besides that, the training also included the overview of Micron Calendar. This calendar is crucial for keeping track of important dates, meetings and deadlines.

At the end of the day, I complete the launch buddy report. This report documents my progress and experiences during the onboarding process, providing feedback and insights that can help improve the onboarding experience for future new hires.

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CSO Basic Training Day 2

Self-learning VA01

I continued with the CSO Basic Training. Today's focus was on understanding the Lead Time Guideline. This guideline is crucial for managing customer expectations and ensuring timely delivery of products and services. Next, I learned about the Daily Work Routine. This session outlined the typical tasks and responsibilities that I will be handling on a daily basis, such as proactively check incompletion status of orders, OF backlog report daily download and incoterms as well.

In the afternoon, I dedicated time to self-learning the CSO Guide Procedure -VA01. This procedure is essential for processing sales orders within the SAP system. I studied the step-by-step instructions and practiced using the system. This self-learning session was invaluable in building my confidence and competence in using SAP system effectively.

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CSO Basic Training Day 3

MMP latest site updates and key focuses by VP

Today started with the CSO Basics Training Day 3. The focus was on understanding Audit Parameters. This session provided detailed information on the criteria and standards used for auditing processes within the CSO department. It emphasized the importance of maintaining accuracy and compliance in all operations.

Next, Miss Dolly who is the trainer provide guidance about OM WW Backup Document. These backup documents contain the customers' information to ensuring continuity in case of system failures.

Later in the day, i joined a Zoom meeting where Mr. Ramu Iyer, the Vice President of MMP, briefed us on the latest site updates and key focuses. He shared insights into current projects, strategics goals, and upcoming initiatives.

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CSO Basic Training Day 4

Briefing about MMP 6 month Internship Program

Today, I continued with the CSO Basic Training. The focus was on further developing my understanding for the product status, order type, order entry process and SAP business workflow.

Product Status: Understanding the product status of the Micron Part Number, such as New Product Intergration, High Volume Manufacturing, End of Life and so on.

Order Type: Learning about different types of the orders and how they are processed within the system.

Order Entry Process: Detailed intructions on how to enter orders into the SAP system.

Order Confirmation and MAD Alignment: Learning to check and ensure that all necessary information is provided and the order meets the required criteria.

In the afternoon, I had a briefing with Miss Azzah regarding the MMP 6 month Internship Program. She provided detailed information about the program's structure, objectives and expectations. This program includes orientation, technical training, soft skills workshops, and project- specific training. Interns will work on projects related to their field of study with the assistance of their buddy and supervisor. The project will offer hands-on experience and opportunities to apply their knowledge in Micron real-world scenarios. Subsequently, interns will present their projects to Micron management team in the nearing end of the internship.

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CSO Basic Training Day 5

Self-Learning VA03

Gain GSC/ access

Today, I started with CSO Basic Training Day 5 with Mr Vamsee. In today's training, I learned about setting up new "Sold to" and "Ship to" address. Besides that, I learned about SAP transactions to creating new Sold-to/ Ship-to entries as well, following with editing entries and viewing entries.

Besides that, Mr Vamsee also guide me to check and view the reports which technically related to the parts in case customer ask to provide.

After lunch, I dedicated time to self-learning the CSO Guide Procedure- VA02. This procedure is essential for reviewing and editing sales orders within SAP system. I studied the step-by-step instructions to ensure fundamental knowledge of SAP has consolidated.

At the end of the day, I gained access to CSO cloud databases which related to Global Supply Chain with the assistance of my buddy. These databases contain valuable resources and information that will support my work in the CSO department.

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For the first working day of April, I had complete the e-learning modules assigned in Workday which covered about Responsible Business Alliance (RBA) Code of Conduct, which focuses on ethical business practices, labor rights, health and safety, and environmental sustainability.

After lunch, I attended CSO Basic Training Day 6, led by Miss Dolly. This session continued to covered several topics, including:

RMA (Failure Analysis): Understand the Return Material Authorization (RMA) process, which involves analyzing failed products to determine the cause of failure.

Type of RMA: Learning about different types of RMA, such as Return of Goods, Invoice Corrections and so on.

Procedure of RMA: Detailed instructions on the RMA procedure, including how to initiate an RMA request and process the returned materials

In the end of the day, I learned how to book a meeting room with the help of my launch buddy. This process is essential for scheduling meetings and ensuring that I have the necessary space and resources for discussions and collaborations.

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I had started the day by complete the e-learning modules assigned in Workday which covered about Micron Fatality Prevention Program. This module focuses on preventing fatalities through strict safety protocols for activities such as lifting and hoisting, energized electrical works, hazardous energy control and so on. They main key takeaway of this module are continuous monitoring and implementation to achieve zero harm and foster a culture of instinctual safety.

After that, I had a detailed discussion with my supervisor about my 30 day goal planning. We focused on four main areas which is business orientation, local team connection, culture mastery and SAP system training.

Business Orientation: Understand my role, the organization, customers, products, and services

Local Team Connection: Meet and build relationships with local team

Culture Mastery: Understand the organizational culture and team norms

SAP System Training: Learn to use SAP for order management, CRM, and reporting

In the afternoon, I had CSO basic training day 8 with Mr Vamsee. Today's training is covered about the process for auditing and managing order settings within Micron's enterprise system. It emphasizes the importance of correct order settings to ensure efficient order processing and compliance. The goal is to streamline the audit process, improve order accuracy, and enhance overall system efficiency.

The next topic covered in the training is Pricing Policy in Micron. This topic outlines changes to Micron's quote-to-order process to improve efficiency and scalability. Key changes include aligning quotes with orders, enhancing sales order time to commit, and better managing supply and demand. The new process aims to optimize product pricing, empower sales negotiations, and improve customer service.

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I started the day with briefing session with my supervisor and manager about the required documents for my university practicum. We discuss the necessary paperwork, deadlines, and the specific requirements from the university. My supervisor and manager was very helpful, providing clear instructions and answering all my questions.

After that, I attended Day 8 of the CSO basic training with Mr. Vamsee. The topic is literally outlines the implementation of the Customer Supply Support Tool System at Micron. It details the transition from manual processes to the automated allocation tool, aiming to improve efficiency in handling customer support requests and supply chain planning. The goal is to reduce manual efforts, improve response times, and ensure better alignment between sales, demand management, and supply chain operations.

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1. Having CSO basic training Day 9

2. Completing e-learning in Workday

Today, i had enrolled in the CSO Basic Training Day 9. This training is focus on Micron Physical Hubs. Micron has establish Physical Hubs across the globe. These hub located within proximity customers' factories or ODMs and enable customer to pull their inventories without waiting for transit and manufacturing lead times.

Besides, I'm also done the e-learning task assigned in the Workday before due date.

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1. Attend the 1st day of New Hire Bootcamp Training

Reviewed Workday Learning and Micron University

Backed Assembly Process

Burn-in Process

Advantage of SSD

Today is the day 1 of New Hire Bootcamp Training i had attend. In this training, I had learned how to navigate Workday Learning to complete required courses and self-enrolling in unassigned training. I also explored Percipio and Micron University for self-paced personal development, where I can choose courses based on my interests and learn at my own pace.

Next, I reviewed the backend assembly process in semiconductor manufacturing. I also learned about cleanroom classifications, where Class 1k is used for early-stage processes and Class 10k for later stages like encapsulation and singulation. The process flow emphasized quality control at each stage to ensure reliable semiconductor packaging.

Besides that, I also learned the burn-in process, which uses equipment like Burn-In Boards and ovens to stress components and ensure reliability. The test process involves complex flows using testers and handlers to verify product functionality, with efforts focused on reducing complexity and improving efficiency. The post-electrical process ensure quality and traceability before shipment.

Last but not least, I explored the advantages of SSDs over hard disks, particularly in speed and reliability, and learned about different interfaces like SATA and PCIe-NVMe. I studied the SSD assembly process as well. The MSB plant builds various SSD types—consumer, enterprise, automotive, and custom modules—with optional steps like selective soldering and underfill. Emphasis was placed on product testing, configure-to-order processes, and traceability tools to ensure quality and accountability.

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1. Attending bootcamp training day 2

I had attending the Bootcamp Training Day 2. Today's training is briefly talk about the tool used to log and track equipment status based on SEMI E10 standards, with states like Productive, Standby, and Engineering. It is accessed via Micron Central and features a user-friendly layout with query tools, equipment details, and logging functions. I explored how to perform queries, update equipment status (individually or in batches), and use the Details Panel for notes, event codes, and checklists. The system supports traceability, user permissions, and includes training resources to ensure proper usage.

Besides that, this training expose about how to use the software for statistical process control, including accessing the platform, viewing SPC channels, and handling out-of-control (OOC) points with proper commenting and eCAP (Electronic Corrective Action Plan). I reviewed key terms like LDS and CKC, explored the system’s layout and menu functions, and learned how to monitor and respond to violations.

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1. Participate in Voluntary Activity in Pusat Jagaan Suria, Bayan Lepas

2. Having Team Building with NPO team

3. Attending New Hire Boot Camp Training Day 3

Today, I participated in a voluntary activity at Pusat Jagaan Suria, Bayan Lepas, which was a meaningful opportunity to support the local community. I also joined a team-building session with the NPO team, enhancing collaboration and trust. During Boot Camp Day 3, I learned about the 8D problem-solving process, focusing on root cause analysis and corrective actions, and explored the principles of safety, quality, and 6S, emphasizing consistency, SOP compliance, and continuous improvement. Additionally, I studied Statistical Process Control (SPC), including control charts, variation types, and the OCAP response mechanism to maintain process stability and quality.

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1. Attending New Hire Boot Training Day 4

2. Completing e-learning in Workday

In the New Hire Bootcamp Training Day 4, I explored "The Goal", a business novel that introduces the Theory of Constraints (TOC) and emphasizes continuous improvement. The story follows Alex Rogo, a plant manager, guided by his mentor Jonah, as he learns to identify and manage bottlenecks to improve productivity. Key concepts include the importance of throughput, inventory, and operational expense, and the Five Focusing Steps of TOC. Practical tools like the Herbie hiking analogy, dice game, and real-life examples help illustrate how managing constraints can lead to better business outcomes.

After that, I also complete the e-learning task required in the Workday within the due date.

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1. Attending Dell CSO Weekly Checkpoint Meeting

2. Completing e-learning in Workday

3. Revision for SAP Order Entry

Today began with my first Dell Weekly Checkpoint Meeting, where I had the opportunity to be introduced to the Dell CSO team members. The meeting focused on sharing the latest updates and key information relevant to Dell customers. A major discussion point was the strategy to mitigate the impact of tariffs on our products, which provided valuable insights into Dell’s proactive approach to global challenges.

Later in the day, I spent time revisiting the Order Entry process using the SAP system. This revision session was particularly helpful in clarifying previous misunderstandings and strengthening my grasp of the workflow.

To wrap up the day, I successfully completed an e-learning module assigned in the Workday system, ensuring it was submitted well before the deadline.

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1. Review the email that share visibility

2. Workday: CSO Backlog Management part 1

From the start of the day, I had review the email that shared visibility to me. This email is about how Micron ensure supply to fulfill customers demand, by effective communication with planning team and demand analyst team to ensure the allocation has been upfront prepare base on customer forecast. First, we have to confirm with our planning team that we have the allocation across whole supply chain to support our customer's demand in the certain month. Without any concern, the process will proceed to our Supply Demand Analyst team to add allocation of certain parts in the month needed. With the available allocation for supply, we can finally commit our ETA to our customers.

In the afternoon, I had a self-study session regarding CSO Backlog Management. As CSO daily routine task, we have to identified the reason behind of every current incomplete order. We can check the status in the SAP system, and seek support from interconnected team member with the purpose of complete the order on time.

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1. Workday: CSO

Hub Management

Today, I continue my self-learning session which titled "Hub Management" on Workday Training System. Undeniably, the workday system is a good learning resource to let a new joiner gain knowledge effortlessly. For hub management, this lesson taught me about the concept and the function of the physical hubs. The concept of physical hubs involves shipping parts to strategically located hubs near customer sites, allowing customers to quickly access needed inventory. These hubs operate under blanket purchase orders with large, forecasted quantities over a set period, ensuring demand certainty. Managed by the customer, Micron’s role is to ensure inventory accuracy. Additionally, “freshness clauses” define how long parts can remain in the hub before they must be returned.

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1. Having 1:1 session with SV

Reflection about the bootcamp training and 10 days training

Update about current situation and progression within internship period

During my 1:1 session with my supervisor, I reflected on the recent bootcamp and 10-day training, which provided a strong foundation in understanding the CSO role, especially in areas like SAP usage, order management, and customer interaction. I shared how the hands-on tasks have helped me apply what I’ve learned, particularly in tracking customer demand, categorizing monthly supply needs, and reviewing purchase orders for accuracy. Overall, I feel I’m progressing well in my internship, gaining confidence in my responsibilities, and becoming more familiar with the tools and workflows involved.

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Completing e-learning in Workday

Today, I completed a series of self-learning modules in Workday, which included the Kaizen Overview, Distracted Walking and Stairwell Safety Awareness Training, Live Safe for Team Members, and Quality Mindset. These sessions provided valuable insights into continuous improvement practices, workplace safety, and the importance of maintaining a proactive and quality-focused approach in daily operations. Each module contributed to building a stronger foundation for working effectively and safely within the organization.

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Review the document shared related by Dell account

Today, I reviewed the documents shared regarding the Dell account, which included an overview of the Dell Business Unit (BU) and a summary of Fiscal Calendar Events. These materials provided a clearer understanding of Dell’s organizational structure, key business timelines, and how the support team aligns with Dell’s operational goals. This review helped me better grasp the expectations and planning cycles involved in supporting the Dell account effectively.

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Dell Segment Transition Briefing

Today, I began working on one of the Dell segments as part of my weekly task execution. My supervisor and senior team members provided a detailed briefing and walked me through the order entry process specific to this segment. Although I had previously learned the general process, I realized that each customer account can have unique procedures depending on their individual agreements. Following the briefing, I was assigned several purchase orders to process, allowing me to apply the theoretical knowledge I’ve gained during my internship. This hands-on experience is valuable in bridging the gap between practical execution and my current understanding, helping me build greater confidence and accuracy in handling real tasks.

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1. Update the PO reschedule based on the new ETD given

2. Review all the PO given

Today, I was assigned a rescheduling training task to gain hands-on experience for the CSO role. Specifically, I tracked customer demand based on the provided forecast and categorized the required quantities for each month. This training is crucial to ensure I can accurately determine the appropriate supply levels for our customers.

In addition, I conducted a comprehensive review of all assigned purchase orders (POs), verifying the accuracy of quantities, delivery dates, and supplier commitments.

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1. Workday e-learning

2. Have an informal meeting with launch buddy

improvement about e-logbook

update about MMP 6 months internship program with launch buddy

Today, I had an informal discussion with my launch buddy, where we discussed my feeling within this internship journey, shared experiences, and exchanged tips for adapting to the work environment. Next, i have share some requirement about the logbook require by university and together discuss about how to make improvement about e-logbook to make this progress more efficient and effective. Next, i also update about my involvement in the Micron 6-month internship program, such as upcoming milestones and expectations.

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1. Have a quick discussion with Miss Azzah

2. April trade training for CSO

Today, I had a quick discussion with Miss Azzah, which provide explanation and clarifications about the current progress for my project. Beside that, i participated in the April Trade training for CSO, which the latest policies updates and adjustment for tariffs and shipment enquiries.

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1. Having Excel Tutorial in Micron University

2. Revision about CSO Basics 10 days training

Today, I attended an Excel tutorial session at Micron University, where I enhanced my skills in spreadsheet functions, data organization, and basic analysis tools. This will support my efficiency in handling data-driven tasks. I also completed a revision of the CSO Basics 10-day training, reinforcing my understanding of customer service operations, key responsibilities, and best practices for supporting internal and external stakeholders.

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1. Dell CSSD Training- ZVHB Order Booking Process

I attended a training session conducted by Catherine, where I learned about CSSD VHUB booking processes. I had learn about decision making on the amount, date and others determining factors while booking the ZVHB orders.

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1. Join a talk "The 5% Moment: Elevate Your Game"

Connect personally with colleague, make you visible

Inner voice will hinder you, communicate to your inner voice, accept the positive, reject the negative

Fight the battle with the team, not your own

Chance is not always for the hard workers, you need to make your hardworking visible, it’s the 5% moment

Find the chance, don’t wait for the chance

I attended a motivational talk titled "The 5% Moment: Elevate Your Game", which emphasized the importance of visibility and mindset in personal and professional growth. The speaker highlighted how our inner voice can either empower or hinder us, encouraging us to embrace the positive and reject the negative. Key takeaways included the idea that success isn't just about hard work—it’s about making that hard work visible during critical moments. I also learned the value of team collaboration over individual struggle and the importance of actively seeking opportunities rather than waiting for them. The session inspired me to connect more personally with colleagues and be more intentional in showcasing my contributions.

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1. Update my weekly progress in 6-month internship program

2. Having training by Hui Ling about DRAM and ESSD VHUB booking

This week, I updated my progress for the 6-month internship program, reflecting on the skills and knowledge gained so far. I also attended a training session conducted by Hui Ling, where I learned about DRAM and ESSD order booking processes. I had learn about decision making on the amount, date and others determining factors while booking the orders.

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1. Revision about ZVHB booking, CSSD and DRAM

This week, I reviewed and deepened my understanding of ZVHB booking, as well as the processes related to CSSD and DRAM. This revision helped reinforce my knowledge of different product categories and their respective booking procedures, ensuring greater accuracy and confidence in handling these tasks within the SAP system.

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1. Having revision about ZVHB DRAM and ESSD VHUB Booking

Today, I had revise back the knowledge and tutorial Hui Ling taught. This revision more emphasize on the details that I might not catch up during the live demo and tutorial. This help me to consolidate the understanding regarding the ZVHB DRAM and ESSD booking process.

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1. Having briefing and direction about project with supervisor

Discuss about the project background, problem statement and project objective

Today, my supervisor had brief me about the project direction, including the background, problem statement, and objectives. This discussion provided clarity on the project's purpose and scope, helping me better understand my role and the expected outcomes as I move forward with the tasks.

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1. Having meeting with Rashmi and supervisor about Dell EMMC transition

2. Introduce about Project background, problem statements and objective with Miss Azzah and other interns

3. Join e-sports event as volunteer

This week, I participated in a meeting with Rashmi and my supervisor to discuss the Dell EMMC transition, which brief me about the segment they will pass to me. I also introduced the project background, problem statements, and objectives to Miss Azzah and fellow interns. Miss Azzah had provide some valueable insight and perspective regarding with the project. Additionally, I volunteered in an e-sports event, contributing to team efforts and gaining experience in event coordination and teamwork.

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1. Have weekly discussions about buddy and supervisor

Have more understanding and alignment about the concept of whole project

Clearly know about the expectations of supervisor for the whole project

2. Create Standard Order booking with SAP system and Pos assigned

This week, I had a valuable discussion with my buddy and supervisor, which helped me gain a clearer understanding and alignment on the overall project concept. I also clarified the expectations set by my supervisor for the project's outcomes. Additionally, I had some hands-on experience on creating standard order bookings using the SAP system based on the PO assigned.

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1. Complete the e-learning task in Workday

Global Trade Compliance

2. Verify the order booked has reflected in the backlog

3. Review of the order booked last week

Realize the issue or mistake I made and capture the lessons learned to strengthen the understanding of whole order booking process for Standard order type

4. Join W3GMW Teams Group

This week, I completed the Global Trade Compliance e-learning module in Workday, which deepened my understanding of international trade regulations. I also verified that the orders booked last week were accurately reflected in the backlog, during which I identified and learned from a mistake I made—strengthening my grasp of the standard order booking process. Additionally, I joined the W3GMW Teams Group, and had a offline introduction with internal stakeholder and customer.

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1. Have a Zoom Introduction with Dell Customer (Shieh Ning)

- Notify Shieh Ning about the transition of this segment

- Have a basic understanding the situation for this segment (Dell Supply Commit Portal)

2. Complete drafting out the outline of the performance goal

Today, My supervisor and senior colleague who responsible for this segment had a Zoom introduction with Dell customer, during which I informed her about the transition of the segment and gained a basic understanding of the current situation regarding Dell Supply Commit Portal.

Besides that, I completed drafting the outline of my performance goals, which will help guide my development throughout the internship.

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1. Having briefing and training about update Dell Supply Commit Portal which to commit the supply quantity in certain week or months

Learn about how to align the CRD date through SAP by weekly reschedule file

For today, I received a briefing and training on updating Dell Supply Commit Portal, which involves committing supply quantities for specific weeks or months. I also learned how to align the Customer Requested Date (CRD) using SAP based on the new request date in the weekly reschedule file, enhancing my understanding of supply planning and system coordination.

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1. Have a weekly discussion with my buddy and supervisor

Update about the highlight and lowlights of the week

Asking question about Dell Reconciliation Hub Process

Getting Guidance about Performance Goal Settings

2. Update my weekly progress for the 6-month internship program

3. Having training by Rashmi about reschedule file processes

This week, I had a productive discussion with my buddy and supervisor, where I shared the highlights and challenges of the week, asked questions about the Dell Reconciliation Hub Process, and received guidance on setting performance goals. I also updated my weekly progress for the 6-month internship program and attended a training session led by Rashmi on the reschedule file processes, which helped deepen my understanding of order management.

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1. Complete the e-learning task assigned within due date

Global Supply Chain

Little's Law

Workplace Violence Prevention Policy

Anti-Bribery and Corruption Policy

Today, I completed e-learning modules on key professional topics including global supply chain management, Little’s Law in operations, workplace violence prevention, and anti-bribery and corruption policies. These sessions enhanced my understanding of efficient business practices, workplace safety, and ethical standards.

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1. Revise back about rescheduling task training

2. Revise and understand the email about order confirming

Request urgent supply

Flip product status

Request Approval for LTB order

3. Connect with my senior colleague to confirm our commit date for supply to customer

Today, I began by revisiting the training materials related to the task of rescheduling, ensuring I fully understood the procedures and expectations. I then reviewed and analyzed an email regarding order confirmation, which included several key actions: submitting an urgent supply request, updating the product status to reflect current availability, and initiating a request approval for LTB order. Following this, I reached out to my senior colleague to confirm our committed supply date for customer.

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1. Revise Back about the reason for commit date decided

2. Have some Excel Training in Percipio/

Today, I revise the recording that the previously decided commit date to ensure clarity and alignment with our supply planning. I also engaged in Excel training through the Percipio platform to enhance my data handling and analysis skills, which are essential for my current tasks. This training supports my ability to manage and interpret data more effectively in future assignments.

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1. Involve in Quick Sync for FQ3 Landing

2. Learn how to check delivery status with AWB and UPS

Today, I also participated in a quick sync meeting with DELL CSO focused on FQ3 landing, where we discussed key updates and deliverables about price closing and hub clearance related issue. Although I'm not understanding all the content, but I will try to learn the key deliverables to get more familiar about this role. Later, I learned from my senior Catherine how to check delivery statuses using Air Waybill (AWB) numbers and the UPS tracking system, which will help me monitor shipments more effectively.

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1. Having weekly discussion with buddy and supervisor

2. Get guidance about how to get lead time data for analysis

As part of my regular Friday routine, I had a weekly discussion and update session with my buddy and supervisor. During this meeting, I shared my weekly highlights, lowlights, and overall progress to keep them informed about my current situation and any challenges I’m facing. These sessions are valuable, as they provide me with constructive feedback, suggestions for improvement, and any necessary support to ensure my internship experience remains smooth and enriching. Toward the end of the discussion, we also reviewed my plans and task assignments for the upcoming week.

In addition, regarding my project work, I received guidance on how to retrieve the shipment lead time data required for analysis. This support ensures that the data I use is both precise and accurate, which is essential for producing reliable insights.

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1. Get connect with senior for reschedule file discussion

2. Realize I didn’t have to access to send email to customers

At the start of the week, I connected with my senior for our regular discussion on the weekly reschedule file. During this session, I gained a deeper understanding of the reasoning behind each supply commitment made to our customers. I also learned how to communicate professionally when responding to customer inquiries. My senior was very supportive in clarifying and addressing my misunderstandings, which has helped me become more confident and independent in performing my tasks. However, we discovered that I currently do not have access to send emails directly to customers. As a result, we’ve begun working on resolving this access issue.

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1. Extract and list out the booking process for ZVHB order (DRAM and ESSD)

2. Raise ticket for the email issue

3. Draft out the performance goal based on the suggestion given

Today, I focused on understanding and extracting the DRAM and ESSD order booking process for virtual hub orders. This effort is part of an initiative to develop a standardized virtual hub booking procedure across different Business Unit (BU) segments, ensuring consistency and efficiency.

In the afternoon, I discussed an ongoing email access issue with my buddy. This was a new challenge for both of us, as it was the first time encountering such a problem. After searching through available resources in our system, we decided to escalate the issue by raising a ticket with the IT department for resolution.

Later, I worked on drafting my performance goals based on the suggestions provided. These goals are designed to guide my development and achievements throughout the internship period. The performance goals include

Understand and master the fundamental knowledge and execution of CSO's roles.

To consolidate and standardize the virtual hub booking process.

Propose an improvement plan for the optimization of the consignment inventory management processes.

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1. Discuss with my buddy about the supply support plan

connect with the person who responsible for this to change the Group memberships.

2. Participate with the C2C session

At the start of the day, I discussed with my buddy an issue I encountered while reviewing the supply support plan. Although I initially had access to the file, I wasn’t assigned to the correct user group, which limited my ability to view it properly. Together, we identified the appropriate contact person responsible for managing and approving access rights. After the necessary adjustments were made, I was able to access the file without any issues and proceed with my assigned tasks smoothly.

In the afternoon, I participated in the C2C (College-to-Corporate) program alongside other interns. This program is designed to help interns develop essential skills for their professional careers. The session focused on building confidence and enhancing communication skills, both of which are crucial for a successful transition from academic life to the corporate environment.

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1. Extract and list out the booking process for ZVHB order (CSSD)

2. Booking ZVHB orders for July

Today, I focused on understanding and extracting the key points of the CSSD booking process. To ensure accuracy in drafting a consolidated version of the CSSD virtual hub booking procedure, I reviewed the training recording carefully to capture all relevant details.

In the afternoon, I was given a valuable hands-on opportunity to book virtual hub orders for Dell Server for the month of July. This practical experience was essential in validating my understanding and applying the knowledge gained from previous training sessions. Although I had undergone several training modules on virtual hub order booking, real-life cases still presented new questions and challenges. I’m grateful to my supportive seniors and colleagues who guided me through the process and helped clarify my misunderstandings.

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1. Amend the performance goal based on suggestion given

2. Real hands-on on booking ZVHB order for Dell Server

At the start of the day, I finalized and submitted my performance goals in the Workday system. These goals are important as they provide clear direction and ensure that my internship experience remains focused, meaningful, and aligned with my development objectives.

Following that, I continued working on booking virtual hub orders for Dell Server, ensuring that all bookings were submitted accurately and on time as required.

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Replacement Public Holiday

Yang di-Pertuan Agong's Birthday

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Have discussion with seniors about the reschedule file

Email issue reoccur

Get familiar with the customer support plan

From the start of the day, I had a discussion session with my senior regarding the weekly rescheduling tasks. I’m beginning to feel more confident and efficient in handling these responsibilities. However, I still need to seek confirmation from my senior to ensure that my tasks and decisions are carried out correctly.

During the session, I discovered that I’m unable to send my rescheduling file to customers via external email. This issue has unfortunately prevented me from completing my weekly tasks independently. As a result, I reached out to the IT team member who previously handled my email issues before to get an update on the situation.

At the end of the session, my senior introduced a new topic to help me become familiar with the customer support plan. This included learning about the setup of the sales forecast and monthly allocation. Through this session, I gained a better understanding of how the CSO determines the order quantity for each order.

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Contact with the IT team about the email issue

Retrieving Actual Transit Lead Time data from each forwarder for FQ3

This morning, I followed up with the IT team regarding the external email access issue. I reached out to check on the progress and to see if any updates or solutions had been implemented. Resolving this matter is crucial for me to carry out my tasks and performance effectively.

After lunch, I began retrieving actual transit lead time data from each forwarder for every shipment in FQ3. This data serves as the foundation for my project, which involves conducting a trend analysis to identify the underlying reasons behind these trends.

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•Initial retrieving the data of freight forwarder for from 2022-2025 completed

After completing the retrieval of actual lead time data for the last quarter, I proceeded to gather freight forwarder data for each shipment from 2022 to 2025. This three-year dataset represents the full scope of my project. By analyzing this data, we can identify the strategies the company has implemented particularly decisions to switch freight forwarders in order to align with its goals and objectives.

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Today, I have a quick call with my senior to discuss the questions and doubt I had encountered based on the latest weekly rescheduling file I received. In this call, I sought clarification on several aspects of the task, such as alignment on new request shipment date, allocation of the month and SAP related doubts. My senior always provided valueable guidance and suggestions, which helped me better understanding and meet the expectation from customer's point of view.

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Replacement Public Holiday (7 JUNE)

Hari Raya Haji

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Micron Gift Distribution Volunteer

At the beginning of the week, I joined the Micron Gift Distribution event as a volunteer. This large-scale initiative involves thousands of employees participating in the gift collection sessions. As part of the volunteer team, my main responsibility is to verify each employee’s eligibility and ensure they receive the appropriate gift based on their qualification. We work collaboratively to maintain an organized and efficient distribution process. It’s been a rewarding experience to contribute to such a meaningful event and support the company’s efforts in employee appreciation.

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Dicussion about internship project

Today, I conducted a discussion session with my supervisor regarding my internship project. The session began with a review of the lead time and freight forwarder data I retrieved last week. During the review, my supervisor provided corrections and clarified certain aspects of the project to ensure I had a clear understanding of the overall objectives. Following that, we went through the data retrieval process together to verify that the raw data collected were accurate and properly organized. At the end of the session, my supervisor shared his expectations and provided further clarification on the project’s vision and direction, helping me align my next steps with the intended goals.

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Retrieve data based on corrected ways and improvement suggestions

Take lessons to improve my Excel skills

Today, I continued working on the data retrieval process for my internship project, building on the feedback and corrections provided by my supervisor during yesterday’s discussion session. I revised my approach to align with the corrected methodology and suggestions, ensuring greater accuracy and consistency in the data collection.

Before the end of the day, I dedicated time to improving my Excel skills to enhance the efficiency of my data retrieval process. I focused particularly on learning and practicing VLOOKUP and XLOOKUP functions, which are essential for searching and matching data across large datasets.

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At the start of the day, my supervisor escalated the external email access issue to the company’s IT team. A support ticket was raised to ensure the matter is tracked and resolved promptly. This access is essential for me to perform my weekly tasks independently throughout my internship. We are closely monitoring the progress to ensure minimal disruption to my responsibilities.

In the second half of the day, I participated in a team-building event with the MMP CSO team. We had a relaxing picnic session at Straits Quay, Penang, where we engaged in casual conversations and light games, fostering stronger team connections in an informal setting.

The day concluded with a buffet dinner at Shangri-La’s Spice Garden, offering a great opportunity to unwind and bond with colleagues in a more social environment.

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Get brief with the KB in-transit shipment issue

Obtained the external email excess

From the start of the week, I received a briefing on the KB in-transit shipment issue, which I had looped in the relevant emails, gaining a clearer understanding of the current hiccups and challenges faced by those delayed shipments. This information is important for aligning my project work with ongoing logistics concerns and ensuring accurate data interpretation.

Additionally, I successfully obtained external email access, which now enables me to perform my weekly tasks more independently and efficiently. This access is crucial for communication with external stakeholders and customers.

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Having lunch with our CSO's director from Tokyo

Conduct a MMP CSO all team meeting to discuss the current situation and challenge we faced

Have a 1-to-1 session with director

Today, our department team were having lunch session with our CSO’s visiting director from Tokyo. It was a valuable opportunity to connect informally, exchange insights, and gain a broader perspective on our regional and global operations.

After that, we have a full team meeting where we discussed the current situation and the challenges we are facing. The session provided a platform for open dialogue, alignment on priorities, and brainstorming potential solutions as a team.

I also had a one-on-one session with the director, where we discussed my current responsibilities, progress on ongoing projects, and areas for development. The conversation was insightful and helped me better understand expectations and opportunities for growth.

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First external email sent for my weekly task to my customer

Daily update KB in-transit shipments

After being granted access to external email, I am now able to complete my weekly tasks entirely on my own. The full cycle of my weekly task begins when I receive an email from the customer with a new requested ETA date. I then update this new date in Micron’s internal system, which generates a supply commit date that we can promise to the customer. Finally, I send this updated commit date back to the customer. With external email access, I can now handle this entire process independently.

In the afternoon, I closely monitor the KB in-transit shipments and update their delivery status on SharePoint. This is necessary because Micron has implemented a new strategy in response to recent tariff policies. This strategy significantly impacts the lead time for shipments arriving in the U.S. As part of my project objectives, I am tracking shipment lead times to observe any changes resulting from the new strategy.

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Done the first review for the Intern's daily logbook with buddy

Meet obstacle when retrieving data for my project

Today, I began with my first review session for the daily logbook with my buddy. During this session, my buddy reviewed the entries and provided suggestions for improvement to ensure that all content and processes described are correct and accurate.

In the afternoon, I continued retrieving data needed for my project analysis. However, I encountered an issue where I was unable to retrieve actual delivery information from a certain freight forwarder for shipments delivered more than 120 days ago. I plan to report this issue to my supervisor and explore alternative ways to obtain the required data.

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Done ZVHB order booking for Dell Server, PS and Mobility

Today, I was assigned to gain hands-on experience with the order booking process for Dell Server, PS, and Mobility. This practical exposure is crucial for bridging the gap between theoretical knowledge and real-world application. Additionally, this experience is essential for developing a comprehensive and consolidated order creation manual.

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Update weekly highlight and lowlight to buddy and supervisor in weekly discussion session

Update the delivery status for shipment to US physical hub

Align the MAD date with Order Fulfillment Team and planner support

In the morning, I updated my buddy and supervisor on last week’s highlights and lowlights. In addition to sharing my project progress, I also discussed the obstacles I encountered. Based on this, they provided valuable advice and support to help me overcome those challenges.

Later, I continued updating the delivery status for shipments to the U.S. physical hub and worked to understand the current hiccups and issues being faced.

Before the end of the day, I collaborated with the Order Fulfillment Team and the planner to align the MAD (Material Available Date) in order to commit the supply ETD according to the new requested date for my weekly task.

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Completing the draft of ZVHB booking process with adapting the template

Introduction of the new interns

ZVHB DRAM Booking Process feedback

At the start of the day, I finalized the draft of the Virtual Hub booking process and adapted it to the existing template. This updated template improves clarity and helps enhance the efficiency of the process.

After lunch, I attended a welcoming session for new interns at Micron. During the session, we introduced ourselves and shared the projects we are currently working on.

Toward the end of the day, I had a discussion session with my senior colleague, where I received feedback on the Virtual Hub DRAM Booking Process. The feedback was valuable for refining and improving the process documentation.

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Adjust the ZVHB Booking Procedure Draft

Participate the webinar "Everyday Choices, Lasting Impact"

Today, I adjust the draft of the ZVHB Booking Procedure based on the feedback I received yesterday. This finalized version will help streamline the booking process and improve overall efficiency and understanding for future users.

Later, I participated in the webinar titled "Everyday Choices, Lasting Impact" . The session was insightful, focusing on how our daily decisions, both personal and professional, can contribute to long-term positive outcomes. It emphasized the importance of mindfulness and intentionality in our actions.

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Planned to participate in the donation; however, was advised not to proceed due to high hemoglobin levels during the health screening.

Seeking for improvement advise in order to finalize my ZVHB booking procedure draft

Have connect with supervisor and logistic analyst to discuss about the data access required for my internship project

Today, I initially planned to participate in a blood donation event in Micron. However, during the health screening, I was advised not to proceed due to high hemoglobin levels. While I was eager to contribute, I understand the importance of prioritizing health and safety in such situations.

In the meantime, I continued refining the ZVHB booking procedure draft. To ensure its accuracy and effectiveness, I actively sought feedback and suggestions for improvement. This input will help me finalize a more comprehensive and user-friendly version of the procedure.

Additionally, I connected with my supervisor and a logistics analyst to discuss the data access required for my internship project. This discussion was essential to ensure I have the necessary 3 years shipment data that required for my project.

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RISE Remix Process

For today, I join a training conducted by my senior colleague which about remix of supply support. This RISE Remix Process is designed to establish an automated workflow that streamlines communication and facilitates alignment between Supply Chain Planners , Demand Management, and the Sales Business Unit . Its primary goal is to support decision-making for unforecasted orders, changes in sales forecasts, and remix requests by ensuring timely coordination and visibility across all involved functions.

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Having sick leave due to diarrhea

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Follow up the progress of shipment data extraction with Vivien (Senior Logistic Analyst)

Today, I followed up with Vivien regarding the process of the shipment data extraction needed for my internship project.Vivien informed me that the 2025 shipment data is complete and usable, but some records from 2024 are missing delivered dates, which she is currently updating manually. I really acknowledged and appreciated her effort, especially as she was handling this during a business trip.

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Prepare questions about VMI hubs for getting more insight for my internship project

On 2 July 2025, I prepared a set of questions to ask the hub operators regarding the Vendor Managed Inventory (VMI) hubs. The objective was to gain deeper insights and gather relevant information to support my internship project, which involves analyzing shipment trends and operational efficiency. The questions focused on understanding the structure, processes, and data flow within the VMI hubs, as well as identifying any potential challenges or gaps that could impact shipment tracking and reporting.

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Hub Order Booking Process - Dell CSSD Training

On 3 July 2025, I attended a CSSD training session focused on the Hub Order Booking Process. The training provided a comprehensive overview of how hub orders are initiated, processed, and tracked within the system. I gained insights into the key steps involved in booking orders, including data entry, validation, and coordination with relevant departments.

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KB Order Booking Process - Dell ESSD Training

Hub Report Refresh Training

On 4 July 2025, I participated in the Hub Order Booking Process training session focused on the ESSD segment. This session provided further clarity on the end-to-end order handling procedures and the details different with CSSD segment. Additionally, I attended a Hub Report Refresh Training, where I learned how to update and interpret hub performance reports. This training helped me understand the data refresh cycles, key metrics tracked, and how these reports contribute to operational visibility.

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Received and review the Dell Hub 3 years shipment data

On 7 July 2025, I received the Dell Hub shipment data covering the past three years, which serves as a foundational dataset for my internship project. Upon receiving the data, I began a thorough review to assess its structure, consistency, and completeness. I focused on organizing the data by year, shipment status, and delivery timelines to ensure it could be effectively used for trend analysis.

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Learning ZREQ Process

Review the official lunch of brand-new Gym Room at Building 2, Level 5

On 8 July, I learned the ZREQ process from my senior colleague. For those ship-ahead shipment, Micron have to do price adjustment in June. So based on this situation, Micron have to provide billing documents to our customer to bill the variance price between shipment price and actual chargeable price than initially invoiced.

In the afternoon, I reviewed the official launch of the brand-new Gym Room located at Building 2, Level 5. The visit provided an opportunity to observe the newly renovated space and understand the facilities available for employee wellness. While not directly related to my internship project, this experience offered insight into the company’s efforts to promote work-life balance and employee engagement.