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By: Sandry Melissa Mercado Acuña

In a job interview

Mr. Jhon: Good morning, thank you for coming. Could you introduce yourself briefly?

Laura:  Good morning. My name is Laura Gómez, I'm 28 years old, and I have a degree in Business Administration. I have three years of experience in accounting and administration.

Mr. Jhon: What motivated you to apply for this position?

Laura:  I'm interested in further developing my professional skills in a company that values organization and efficiency. I believe my skills can contribute to your team.

Mr. Jhon: What would you say are your main strengths?

Laura:  I'm very responsible, organized, and I work well under pressure. I also have good communication skills with my colleagues.

Mr. Jhon: Perfect. And what about a weakness you're working to improve?

Laura:  Sometimes I find it hard to delegate tasks, but I've been learning to trust my team more.

Mr. Jhon: Very good, Laura. Finally, what salary expectations do you have?

Laura:  I'd like a salary according to the market, around $1,200 per month, although I'm flexible depending on the job conditions.

Mr. Jhon: Thank you for your time, we'll be in touch with you.

Laura: Thank you for the opportunity.

medical consultation

Doctor: Good morning, how are you feeling today?

Sandry: Good morning, doctor. I've been feeling a headache and a bit dizzy for two days.

Doctor: I see. Have you had a fever or any other symptoms?

Sandry: Yes, a bit of fever last night and some nausea.

Doctor: Have you taken any medication?

Sandry: Just paracetamol, but it hasn't helped much.

Doctor: Do you have a history of migraines or high blood pressure?

Sandry: No, none of those.

doctor:  Okay. I'll take your blood pressure and order some basic tests to rule out a viral infection or a blood pressure issue.

Sandry: Alright, doctor.

Doctor: In the meantime, rest well, stay hydrated, and avoid stress. When we get the results, we'll adjust the treatment if necessary.

Sandry: Perfect, thank you.

Text argumentative:

The language used in a job interview and a medical consultation shares some common characteristics, but it also presents notable differences depending on the context and purpose of the interaction. In both cases, the language remains within a formal or semi-formal register, as these are professional situations where respect, courtesy, and clarity in communication are essential.

In a job interview, the language is characterized by being persuasive and protocol-driven. The interviewer uses a serious and professional tone, asking clear and direct questions to assess the candidate's skills, experience, and attitudes. The candidate, in turn, employs careful language, using expressions that convey confidence, responsibility, and trustworthiness. Colloquialisms and filler words are avoided, and coherence and precision are prioritized to make a good impression. Additionally, polite formulas like "good morning" and "thank you for the opportunity" reinforce the formality of the situation.

In a medical consultation, the language is also formal but more empathetic and explanatory. The doctor uses a calm and understanding tone, seeking to build trust and convey reassurance to the patient. Open-ended questions ("How have you been feeling?", "What symptoms have you noticed?") and technical vocabulary adapted to the patient's level of understanding are used. The goal is to facilitate communication and achieve an accurate diagnosis. In this context, language serves an informative, emotional, and orienting function, reinforcing the relationship between the healthcare professional and the patient.

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REAL-LIFE CONTEXTUAL SCENARIO Alexandra Jiménez Morón 

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REAL-LIFE CONTEXTUAL SCENARIO Alexandra Jiménez Morón 

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Asking for direction

Camilo:  Hi, excuse me, but can you help me?

Antonia: Sure, what's up?

Camilo: I'm looking for the library, but I don't have a clue where it is.

Antonia: I know this area pretty well. What's it called?

Camilo: it's called Central library

Antonia: Oh, yeah, I know it, go along this street go past the drugstore and turn left.

Camilo: Awesome. Is that far? If I don't get there soon. I'm going to be late

Antonia: Better late than never but it's only 5 minutes away from here. You will be fine as long as you don't get last again.

Camilo: thank you're a lifesaver, I'm sure I'll find it.

Antonia: No worries, enjoy your visit.

Talking with friends

Dann: Have you lost weight?

Yes, I have it, ¿can you tell?

Dann: You look great. Have you been working out now?

Lucia: I have I joined the gym last month, so I've been lifting a lot of weight

I have a personal trainer as well. You should come with me.

Dann: No way. I would like to get in shape, but the expense is a real drawback for me.

Lucia: I've also been going running pretty often.

Dann: Where do you go running?

Lucia: Around the park. Usually, you should come, it's free.

Dann: I'm not going with you it look like you've been going a lot of I'll never be able to keep up.

Lucia: Practice makes perfect. You'll improve quickly once you start.

Dann: I was thinking about taking up climbing again.

Lucia: Oh, yeah. Is there a wall near here?

Dann: There's one about a mile away.  I used to go a lot.

Lucia: You totally should. So has it been a long time since you last there

Dam: ¿Are you telling me fat?

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Scenario: Hotel reception

Context: A traveler who has just arrived at the hotel realizes that there is a problem with

her reservation.

Dialogue

Receptionist: Good morning! Welcome to the hotel, how can I help you?

Traveler: Hello, I have a reservation under the name Eva, but I think there’s a problem.

Receptionist: Let me check… Your reservation shows that you booked one night.

Traveler: I booked a single room for five nights. Is there any way to change it?

Receptionist: Let me see what I can do. Yes, we have one room available. I can change

your reservation and adjust the price.

Traveler: Thanks so much for your help.

Receptionist: You’re welcome. Enjoy your stay with us!

Scenario: At an electronic store

Context: A customer goes to a tech store because the headphones they bought stopped

working after only a few days.

Dialogue

Sales assistant: Good afternoon, how can I help you today?

Customer: Hi, I bought these headphones here last week, but they’ve stopped working.

Sales assistant: I’m sorry to hear that. Do you have the receipt with you?

Customer: Yes, here it is. I would like to know if I can change them for a new pair.

Sales assistant: Let me check the warranty policy… Yes, since it´s within seven days, we

can replace them for you.

Customer: Thank you! That´s great!

Sales assistant: You’re welcome. Please wait a moment while I get a new pair for you.

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Scenario 1: Job Interview

Context: Laura is participating in an interview for a position as a customer service assistant at an international company. During the conversation, the hiring manager asks her questions about her work experience, her communication skills, and her approach to resolving customer issues. This type of situation uses formal and respectful language, with well-structured sentences and professional vocabulary related to teamwork, customer service, and problem-solving.

Dialogue

Interviewer: Good morning! It’s nice to meet you. Please, have a seat.

Laura: Good morning! Nice to meet you too. Thank you.

Interviewer: So, Laura, could you tell me a little bit about yourself?

Laura: Sure! I studied Business Administration, and I’ve been working in customer service for the past two years. I really enjoy helping people and making sure they have a good experience.

Interviewer: That sounds great. Why would you like to work with us?

Laura: Well, I’ve read a lot about your company, and I really admire your focus on customer satisfaction. I think this position would be a great chance for me to grow professionally and improve my English.

Interviewer: I like that attitude. How do you usually deal with a difficult customer?

Laura: I always try to stay calm, listen carefully, and understand what the person is trying to say. Then, I look for a fair and respectful solution.

Interviewer: Excellent. That’s very important in this job. Do you have any questions for me?

Laura: Yes, actually. I’d like to know if the company offers training for new employees.

Interviewer: Yes, we have a two-week program focused on communication and customer service skills.

Laura: That sounds perfect. Thank you so much for your time.

Interviewer: You’re very welcome, Laura. We’ll contact you soon. Have a great day!

Laura: Thank you! Have a great day too.

Scenario 2: Medical Appointment

Context: Laura goes to the doctor because she has been feeling tired and has a sore throat for several days. The doctor asks her questions about her symptoms, her diet, and her daily routine to identify the cause of her discomfort. Laura needs to clearly explain how she feels and seek guidance on the most appropriate treatment. This situation requires the use of clear language, polite expressions, and health-related vocabulary.

Dialogue

Doctor: Hi, Laura. Good afternoon. How are you feeling today?

Laura: Hello, doctor. Honestly, not very well. I’ve been feeling really tired, and my throat hurts a lot when I swallow.

Doctor: I’m sorry to hear that. How long have you had these symptoms?

Laura: It started about four days ago. I also have a light headache and some fever.

Doctor: Have you taken anything for it?

Laura: Just some tea with honey and a painkiller yesterday.

Doctor: Okay, let me check your throat... Hmm, it looks a little red and swollen. It seems like a throat infection.

Laura: Oh no! Is it serious?

Doctor: Not really, but you’ll need to rest and take antibiotics for a few days. I’ll write you a prescription.

Laura: Thank you, doctor. Should I stay home from work?

Doctor: Yes, it’s better if you take at least two or three days off. Drink plenty of water and avoid cold drinks.

Laura: Alright, I’ll do that. Thanks for your help.

Doctor: You’re welcome, Laura. Take care and get better soon.