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Name: Nur Hanani binti Badro Liza

Matric number: 293504

Programme: Bachelor of Business Administration (Logistics & Transportation) with Honours

Practicum duration: 4 months

Telephone: 60195506610

Email: hanani.logtrans@gmail.com

Home address: No. 6, Lorong Limonia 1, Bertam Perdana 2, 13200 Kepala Batas, Pulau Pinang

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Name: Suruhanjaya Pelabuhan Pulau Pinang (Penang Port Commission)

Address: Aras 2, Swettenham Pier Cruise Terminal, No. 1A, Pesara King Edward, 10300 George Town, Penang

Supervisor: Ishak bin Ibrahim @ Ismail

Designation: Penolong Pengurus Zon Bebas Komersil

Telephone: 60174834541

Email: ishak@penangport.gov.my

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Report: Ts. Dr. Emy Ezura Bt. A. Jalil

Visiting: Associate Prof. Ts. Dr. Mohd Kamarul Irwan bin Abdul Rahim

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1. Reported to the Penang Port Commission (PPC) and was assigned to the Free Commercial Zone (FCZ) Department.

2. Received a short briefing from Mr. Vethiswaran and other staffs on company’s background and working hours.

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1. Received a detailed briefing on my internship job scope from my supervisor, Encik Ishak.

2. Read and reviewed the Penang Port Masterplan to prepare myself for upcoming tasks and to perform them effectively.

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1. Studied the Penang Port Masterplan to assist me in completing the Roadmap Pembangunan Infra Zon Bebas di Pangkalan Kontena Butterworth Utara (PKBU). However, the project was cancelled for some reason.

2. Attended a meeting with Penang Port Sdn. Bhd. (PPSB) focused on the process of container arrival at the port.

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1. Created a flowchart to illustrate the key points discussed in previous meeting and submit it to supervisor for review.

2. Studied the Penang Port Commission Act 1955 (Act 140) to gain a better understanding of the commission’s functions and regulatory framework.

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1. Continued reading and studying the Penang Port Commission Act 1955 (Act 140).

2. Updated the flowchart to include several changes and corrections as advised.

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1. Read the Akta Zon Bebas dan Peraturan-Peraturan (Akta 438).

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1. Continued studying Akta Zon Bebas dan Peraturan-Peraturan (Akta 438).

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1. Received a project on developing new Standard Operating Procedure (SOP) for refrigerated container management at port.

2. Started to draft the project based on the information and references I have gathered.

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1. Continued drafting the project based on previous progress.

2. Consulted my supervisor for feedback and made several changes according to the suggestions given.

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1. Continued making a few adjustments to the project draft based on the feedback received.

2. Manager reviewed the first draft of the project and give feedback.

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Public Holiday - Deepavali

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1. Submitted the printed version of the project draft to supervisor.

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1. Studied the customs procedures to gain a better understanding of import and export processes, as well as their relevance to port operations.

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1. Presented the draft to manager and received feedback for improvement.

2. Did some changes to the flow chart based on feedback received.

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1. Finalized the flowchart and printed a copy for review and further improvement.

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1. Made adjustments to the responsibility of roles outlined in the project.

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1. Received tasks on listing the emerging issues and updates of pilot test for a new system e-PDCFZ.

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1. Updated the list of issues to ensure all information reflects the latest status and progress.

2. Joined an online meeting to discuss the emerging issues of the system and identify suitable solutions.

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1. Went to Butterworth Deep Water Wharves for a periodic warehouse inspection to ensure that all documents are complete and comply with the requirements set by the Port Authority.

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1. Went to Jabatan Kastam Diraja Malaysia and Pulau Burung to observe the cargo disposal process for goods that had been stored in the warehouse for an extended period and had lost all related documents, including the Bill of Lading.

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1. Updated the list of system issues and checked the progress of system improvements.

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1. Read the book “The Logistics Sub-Sectors in Malaysia: Forging Ahead Together for Success” to broaden my knowledge and understanding of Malaysia’s logistics industry and its development.

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1. Continued reading the book “The Logistics Sub-Sectors in Malaysia: Forging Ahead Together for Success”.

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1. Compared the amount of PPSB investment stated in the BOD memo with the figures in the PPSB actual commitment report to ensure data consistency and accuracy.

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1. Read the tariff structure and charges for port services to gain a better understanding of the pricing towards port operations.

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1. Updated the list of emerging issues in the e-PDCFZ system, noting that several of the previously reported problems have already been resolved.

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1. Sorted the data of hauliers that exceeded the Berat Gabungan Kenderaan (BGK) limit to identify non-compliance cases and support further analysis.

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1. Continued sorting the data for Berat Gabungan Kenderaan (BGK) and submit to supervisor.

2. Joined a discussion with the e-PDCFZ system developer team to discuss updates and improvements to the system.

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1. Read the Customs Act 1967 to deepen my understanding of customs regulations and its operation.

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1. Continued reading the Customs Act 1967 to deepen my understanding of customs regulations application in port operations.

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1. Continued read the Customs Act 1967.

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1. Checked the status of 201 overstay containers to monitor their current progress.

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1. Continued checking the status of the containers to ensure accurate tracking.

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1. Went on a site visit to Butterworth Deep Water Wharf (BDWW), Swettenham Pier Cruise Terminal (SPCT), and Pangkalan Raja Tun Uda (PRTU) together with the Indonesian delegation from Acheh to explore potential business opportunities in passenger and cargo vessel operations.

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1. Continued checking the status of the containers and double-check all the recorded items to ensure all information is accurate.

2. Updated the emerging issues of e-PDCFZ system.

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1. Updated the list of forwarders and consignees for each container to ensure the records are accurate according to system.

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1. Monitored the status of containers that are still on hold to check whether any of them have been released.

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1. Updated the list of emerging issues in the e-PDCFZ system, noting that several of the previously reported problems have already been resolved.

2. Attended a meeting to welcome the new manager and discuss on the Key Performance Indicators (KPI) for 2026.

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1. Learned how to check and complete the declarations for the ZB1 (import) and ZB2 (export) forms, including understanding the required supporting documents such as the bill of lading, delivery order, invoice, customs form and integrated export document to ensure a complete submission process.

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1. Continued learning how to complete the declaration for the ZB4 (value added activities) form, including understanding the required supporting documents needed for the process such as packing list, invoice and ZB1.

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1. Sorted the data of hauliers that exceeded the Berat Gabungan Kenderaan (BGK) limit to identify non-compliance cases and support further analysis.

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1. Read the 'Garis Panduan Perkhidmatan Kuarantin' by MAQIS to deepen my understanding of the quarantine procedures for various types of animals involved in import and export activities.

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1. Read the 'Akta Perkhidmatan Kuarantin dan Pemeriksaan Malaysia 2011' to understand the legal framework and regulations governing quarantine and inspection services in Malaysia.

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1. Updated the list of emerging issues of the e-PDCFZ system.

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1. Read the import and export procedures under MAQIS for plants, pets, animals, and fish to enhance my understanding of the requirements and processes involved.

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1. Read the DG Declaration Manual for PELKON III to understand the procedures and requirements for declaring dangerous goods.

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1. Updated the list of containers that are on hold and those that have been released by agency such as Kastam Pencegah to ensure accurate and up-to-date records.

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1. Updated the list of containers that are on hold and those that have been released by agency such as Kastam Import/Eksport to ensure accurate and up-to-date records.

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1. Created a flowchart to illustrate the system integration process between e-PDCFZ and Pelkon for better understanding and documentation.

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1. Updated the list of containers that are on hold and those that have been released by agency such as MAQIS to ensure accurate and up-to-date records.

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1. Updated the list of containers that are on hold and those that have been released by agency such as MAQIS to ensure accurate and up-to-date records.

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Absent - With permission

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1. Made changes to the flowchart on system integration between e-PDCFZ and Pelkon to enhance understanding and ensure accurate documentation.

2. Updated the list of containers that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the list of containers that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

2. Joined the Knowledge Exchange Session under the Memorandum of Understanding (MoU) with IMPA and took some key notes.

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1. Read the Agent User Manual for PELKON III to understand the system functions and operational procedures.

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1. Updated the list of containers that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the list of containers that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the list of forwarding company of containers that are on hold by each relevant agency to ensure accurate and up-to-date records.

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Public Holiday - Christmas

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1. Updated the list of forwarding company of containers that are on hold by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the list of containers that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the list of containers that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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Public Holiday - New Year's Day

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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Absent - Medical leave

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Absent - Medical leave

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the status of overstay containers as 3 September 2025 to monitor their current progress.

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Public Holiday - Thaipusam

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

2. Prepared a form for shipping lines related to undeclared containers to facilitate reporting and follow-up actions.

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the list of forwarding company of containers that are on hold by each relevant agency to ensure accurate and up-to-date records.

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1. Attended a meeting with Royal Malaysian Customs Department officers to discuss further on the implementation of Standard Operating Procedures (SOP) for container management at North Butterworth Container Terminal (NBCT).

2. Made amendments to the Standard Operating Procedure (SOP) based on the discussion and feedback from the Customs officer.

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1. Double-checked the overstay container data as of 3 September 2025 against the latest records dated 7 January 2026 to ensure accuracy.

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Checked the exit mode of transport for each container released from the port to ensure accurate records.

2. Reorganized the overstaying containers data to eliminate redundancy and improve data clarity.

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1. Created a Google Form for bidding registration for a public auction of overstay containers.

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.

2. Make amendment to the Google Form for bidding registration for a public auction of overstay containers.

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1. Updated the list of containers for the year 2026 that are on hold and those that have been released by each relevant agency to ensure accurate and up-to-date records.