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Feeling overwhelmed by sudden bursts of work in OWL

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How to contact professors if they are the problem not the students?

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I hope to have more students excited about getting the grades they wanted (or better) on assignments!

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I want to feel more confident in how I support students. I want our team to be known for how we help.

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I expect to help more people, and have a group attending conversation groups. I’m very eager to share nice things with the students, but so far just one person attended a conversation group.

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It's okay to take your time and not answer right away - reread prompts, ask for clarification, ask for them to explain what they meant by certain phrases, and double-check information together!

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How to do leave?

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Rapport building and setting a focus makes a huge difference in creating a positive interaction that the student leaves feeling less overwhelmed and with an identified direction!

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It is kind of an addition to giving a better tutoring service but I believe that having a clean, organized space for drop-ins is important to give better services!

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If a tutor needs to adjust their schedule mid-semester, who should they talk to?

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How to include other tutors in drop in sessions. Improving ethos and foundational expectation of skills for tutors (grammar, purpose vs thesis statement)

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How to deal with both student burnout and burnout among tutors.

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Seconding multi-modal projects - maybe include that in a common assignments training so we can be better prepared especially for COMM 1110 and 1120 assignments. (compile a list of common assignments to decide what to train on?)

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New Tutors: Be confident! The things you're unsure of now will get easier by the end of term and next semester you'll be a pro!

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strategies for working with students with required visits (ex. grouping students in drop-in, explaining instructor notification, responding to numerous OWL submissions)

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Uncertainty with quality of work. Lack of dedicated space in Zimm.

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Make sure you're handling yourself and your abilities when engaging with a student. If there's something you're not comfortable with- ask another tutor for help or work with the student to find a solid for both of you.

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Protocols for what to do when staff are not available (on rare days when none of the supervisors are in)/ what to do when uncomfortable situations occur online

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I’m expecting to be getting a lot more regulars which is exciting. I think my in person days are going to stay pretty busy from now on

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finding confidence when you are unsure how to go about a subject you don't know

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I haven’t really encountered any challenges so far. The interactions I’ve had with the students have worked pretty well.

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Advising students on multi-modal assignments

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Keep it chill! Students will appreciate if you're friendly and willing to admit mistakes or things you don't know.

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The conversation group sign in sheet needs to be reuploaded to SharePoint for new tutors, please :)

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Finding the right comfort and confidence level with students

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We need to fix appointment notifications - I've had at least 3 I've had to cancel because I didn't know about them until I'm already 10 minutes late to the appointment and with another student