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Learned about the codes used for ticketing

MH,MF,QR,TR,CX,CZ,CI

-PEN,LGK,LUL

SIN,TPE,HKG

-XMN,CAN,SZH,PVG,PEK,CKG,CZX

The first day of the intern we were taught about the Airline, Airport and some common abbreviations used. We were also asked to memorized the Phonetic Alphabets like Alpha, Bravo, Charlie, Delta.

We also learned about the system we will be using for the ticketing/booking process as it was the department we were assigned to learn and train at which was the AMADEUS system which is not the only one that is used by the aviation industry but was used majorly by SEA countries.

Other system like Amadeus for example was Galileo or the China's own independent unique system.

We were also taught to use the remainder of the time for the first day to familiarize with the working environment and get to know some of the people of the workplace and take a look at the tour packages offered by the company as the Amadeus system is still being set up for us.

Among other things, there is also another invoicing system being set up and the company email too. The first day were mostly just us familiarizing with the future CODES we will use in the future in the AMADEUS System.

I also took some time to look around for the command list for the Amadeus beforehand to get to familiarize with the system, but it was all in vain as i could only make little sense about it.

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waiting for Amadeus

learning more about the industry abbreviations

learn need to focus on the fundamentals for speed

Accuracy is Vital

-EDM?EO?

Day 2 was for half a day exactly like what we did in Day 1 where we would just memorize and familiarize ourselves with all the list of common abbreviations that will be used in the future.

Heavy use of writing things down in a paper or what i used google docs was imperative as there was a lot to digest for the future.

The Supervisor of the company called us up to brief us on the essence of working at the ticketing department and with the Amadeus system/in the travel agency. In short, he says we should do things quick while also being accurate in the sense that we did not input anything incorrectly like customer info and what not.

We were also told later by our senior trainer to think like the customer when doing bookings in the Amadeus system in the future for customers. If there is something that is illogical or you as a consumer would not want to receive or feel, Would you then do the same thing to the customer? The answer is No and we should always think at the angle of the customer.

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finally got the Amadeus account and started to apply what was learned in day 1 and 2

Day 3 was as usual the same as Day 2, it was not up until 2pm in the afternoon where our Amadeus system was done being set up and authorized for us to finally use.

The initial stress of using a new system was familiar to when i was learning the programming style of the Java system, so it was safe to say i did not have high hopes of me being able to use the system in a competent manner. BUT, the training and trials given by the senior handling our training was adequate and she always answers our questions given it was not too dumb or something she had said before.

Day 3 consist mainly of our Senior teaching us about the Amadeus System and the command prompts we will be using for the booking process in the future.

The Amadeus command style is vastly easier when compared to programming but that doesn't mean it was very easy because as i can see from the Seniors they use it in a speed that is very fast and they knows the Ins and Outs of the system very well.

We mainly tried to familiarize ourselves with the Amadeus System so we may one day be ready for the real booking process. We were also given a few copies of the command list for the Amadeus system by our Seniors and a lot of notes were taken for the usual process and some outlier cases if there was a need to

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learn more command prompt for the Amadeus system (TNPENKUL)

retain knowledge on airport codes and airlines codes

-training to book 20 flights to different airports

For Day 4, for half a day, it was mainly us memorizing the Airport codes like CAN (Guangzhou), CZX(Changzhou), PEK(Beijing), and the Airline Codes like TG, MH, CZ, CX, CI.

We were later taught about more command prompts like TN04APRPENKUL/AMH which is use in the Amadeus system to check the available flights of the airline Malaysia Airline at April 4th from Penang Int. Air. to KLIA

Around 3pm? If i remember correctly, it was around that time where we were given a test of trying to book 20 test flights from different locations to another and to do it in an accurate manner. Finally a chance to really get a feel of using the Amadeus for booking even though it was only a mock exam.

The day ended after i was already done with the 20 flights given and was going over it by checking them back in the Amadeus system by referring back to the PNR of the flights booking. The rest of the time i was again memorizing the Airline and Airport codes to the best of my abilities and checking the notes i have written down before.

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previous day 20 flights is checked back by trainer

learn more about the common practices of the aviation booking process

failed to compare alternative flights for MH,OD,AK need to remember to compare in the future

need to learn more about what airlines are the common alternatives to one another

learn about the comission rate for airlines

learn about the command prompt for special requests on airline like VOML vegan meal no oil no shallot

learn to decipher what does HK,HN,TK,KK,NO,HX

set up clock in clock out app (worksy)

Day 5 from what i can recall was quite a heavy day, The 20 flights we did on Day 4 was checked back and reviewed by our Senior trainer to see if what we did was acceptable or wrong.

I failed to compare the prices between airlines from the some of the 20 flights and was taught about which airlines are commonly compared with one another and to always to remember to check for alternatives as sometimes there will be cheaper flights and it is always the goal to get cheaper flights.

We later learned more about the common practices of the aviation booking process and more command prompts and how to decipher some of the Codes in the Amadeus system like what does HK, HN, TK, KK, NO and HX means although i still have problems remembering them clearly and need to refers to notes. Hopefully i can memorize them clearly in the future.

We were also told to set up an app called Worksy in order to Clock In and Clock Out of our Work so the HR department can track our time easier.

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learn how to proceed with the OR online receipt

learn to print OR

learn to print booking check prices

first actual customer booking for today, will do the ticketing on day 2

need to ask and do some minor customer service as it's a vital part for the booking info to be correct

hitted by the hardest trip to book yet, PEN-PEK/PKX-NBS-PEK/PKX-PEN (cannot be solved as of 08/04 due to lack of flights that are cohesive with the other flights)

ticketing is kinda like a receipt/confirmation of the customers booking, still haven't find the right explanation for it

The start of this day was us learning about more of the booking process and how to use the EBS system to print out an OR (Online Receipt). The process is also quite long and complex and i will need to refer to my notes and memorize it further as for now i still need to refer to the notes to be sure i am doing the process correctly instead of hastily.

We were also taught on how to print the booking prices that may be required by other members of the workplace as they will sometimes require the prices of the trip first in order to make an informed decision.

I was also given my 1st actual customer booking in which i helped a customer to actually booked a real trip and i will need to contact and do minor customer relationship management like asking the customer about their booking information is correct and such, i will need to do the Ticketing tomorrow.

I was also hit with what i think is the hardest challenge yet which is to book a complicated trip (For Me), and it was complicated as there was a lot of variables and stuff that it would take a great time to explain here so the tl;dr version of it is that the booking Time is a complicated ball to juggle.

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Did the ticketing process for day 1 week 2

learn about what to do after ticketing

do a test run of a real booking process from start to finish

customer passport expire date reached, need wait for the new passport to finalize the booking (NOT YET RESOLVED), (September need wait)

have the process of the ticketing procedure finalized

learn to book a 7 pax flight although the flight path is already shown, now waiting for the confirmation.

need to remember the order of the booking process to the eventual OR process

learn how to help customer open an account if they are new customers

learn about different airline having different codes for their economy,business and first class seats

Learn about the different model of airplanes like Boeing and Airbus

For the day, i followed up with the Customer of day 1 and confirmed that they are sure about their booking and it's time for me to do the ticketing process. Our Senior trainer also taught us more about the booking process and what to do after the ticketing step. We were taught about the whole Booking process from start to finish which consist of around 5 steps which i written down as it is VITAL for me it the future to remember it as 1 wrong step could step devastation for me, the customer and the company.

Heavy emphasis is put on ME(by me) remembering THE WHOLE PROCESS correctly as it is the real deal now and i need to remember the essence of being QUICK and ACCURATE.

During the end of my shift, we were taught more about how to identify the different fare classes by deciphering the codes in the Amadeus system, and we were taught about the different models of planes used in the Aviation industry as i had heard stories and cases about customers sometimes requesting specific type of airplane models on their flights only

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Selamat Hari Raya

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Reminder for 12 Apr booking

Internet went out for a while in the early hours of work

did 2 booking for some customer, need remind on next week Monday 15 Apr

learn how to do EO for grouped tours

grouped tours no need RC selling

Helped booked for 9 people need to remind on 15 Apr (Monday) deadline is on then

helped a workplace employee to check some flight prices

Day 5 was a slow day as people are still in the raya mood and there wasn't too much to do, didn't help that the internet went out for like 1-2 hours in the morning.

I did learn how to Do the EO (Exchange Order) for Grouped tours but i am still slow and inaccurate in doing it, i also learned some special characteristics of Grouped Tours.

I helped 1 employee checked the flight prices from 1 place to another during the afternoon

The majority of the day i was helping to book flights and will need to remind the customers/PIC the next week as there is a deadline