# data[].attributes.body
1-Click on the "+"

2-In "Subject," type your team abbreviation and title for your post.

Example: (FSS) Create an AI Helpbot

Team Abbreviations:

Abbreviations:

-(AT) Academic Technology

-(CBAR) CBAR

-(FSS) Field Services

-(INFRA) Infrastructure

-(MS) Media Services

-(Studio) Studio

-(AppDev) Application Development

3-Click "Publish."

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Moderators:

SI-1: Cost Saving Ideas

Mod: John Graves

SI-2 - Generative AI

Mod: Guillaume Molter

SI-3 - Digital Transformation

Mod: Laurie Sutherland

SI-4 - Improve Operational Efficiency / Customer Service Mod: TBD

SI-5 - Support Faculty Research

Mod: Shawn DeAntonio

SI-6 - Maintain and Improve Infrastructure

Mod: Noah Hulbert

SI-7 - Improve Security and Privacy Posture

Mod: TBD

SI-8 - Develop the Best Trained IT Department @ Harvard

Mod: Tania Lee

SI-9 - Customer Service

Mod: Julia King

SI-10 - Services

Mod: TBD

Moderator: Online Participants

Mod: Matt Manne

Note: Moderator will cycle through all topics requesting post for each topic.

Timekeeper?

Switcher?

# data[].attributes.headline
(FSS) For services that charge by device one way we could save is by minimizing the end points that each user has. That way its one less device to keep track of and have to be paying for - Jesus

# data[].attributes.subject
(FSS) For services that charge by device one way we could save is by minimizing the end points that each user has. That way its one less device to keep track of and have to be paying for - Jesus

# data[].attributes.body
Create a VDI instance like Staff VDI, for the faculty & staff members who need SAS, Stata, etc. in the VDI environment. Student VDI has these applications, however it is not a persistent desktop, and there have been some faculty & staff that have asked for a persistent desktop that has these applications. Installing on Staff VDI has been discouraged in the times I have asked about it. Often the people requesting are MacOS users. -Harry (FSS)

# data[].attributes.headline
Review survey questions for ticket users

# data[].attributes.subject
Review survey questions for ticket users

# data[].attributes.body
Think of concrete ways that teachers and learners can use Gen AI in an academic setting (AT)

# data[].attributes.headline
Reduce hesitation for voice communication over email

# data[].attributes.subject
Reduce hesitation for voice communication over email

# data[].attributes.body
Seeking new opportunities to replace paper and other inefficiencies with SalesForce instances

# data[].attributes.headline
Add more detailed resolution notes to SNOW tickets

# data[].attributes.subject
Add more detailed resolution notes to SNOW tickets

# data[].attributes.body
What do we do with it? One a year a Harvard event.

# data[].attributes.headline
Spend more time on getting to Root Cause. Proactive Spending. Technologies and processes to free up staff time. 

# data[].attributes.subject
Spend more time on getting to Root Cause. Proactive Spending. Technologies and processes to free up staff time. 

# data[].attributes.headline
Utilize AI (Chat GPT) to replace FAQ for and uncommon and common issues at HPSH

# data[].attributes.subject
Utilize AI (Chat GPT) to replace FAQ for and uncommon and common issues at HPSH

# data[].attributes.body
How can we better catalogue our assets?

# data[].attributes.headline
not be bothered by work emails  during classes. Time in our teams to take classes and share what we learned with our teammates.

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not be bothered by work emails  during classes. Time in our teams to take classes and share what we learned with our teammates.

# data[].attributes.body
How to organize and disseminate information in a Major Incident

# data[].attributes.headline
Energy Conservation. Power Management + Consumption. Software. Eco Friendly Initiatives to save cost.

# data[].attributes.subject
Energy Conservation. Power Management + Consumption. Software. Eco Friendly Initiatives to save cost.

# data[].attributes.headline
find ways to talk about what we learned with other teammates in SPH IT

# data[].attributes.subject
find ways to talk about what we learned with other teammates in SPH IT

# data[].attributes.headline
Reevaluate the services we offer. Sunsetting services we don't use. (VDI) (Software in VDI)

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Reevaluate the services we offer. Sunsetting services we don't use. (VDI) (Software in VDI)

# data[].attributes.body
Proactive reach out to depts with lists of old devices

# data[].attributes.body
Harnessing the value of various systems such as SCCM, Asset Mgmt, Jamf, AD.

# data[].attributes.headline
FSS - enforce number of endpoints for each user

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FSS - enforce number of endpoints for each user

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(AppDev) Assist the transition of sites from Open Scholar 

# data[].attributes.subject
(AppDev) Assist the transition of sites from Open Scholar 

# data[].attributes.body
Departments need to move from Open Scholar, we are facilitating the transition

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Refresh, multiple computers

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release time for learning, to gain certification for our field of knowledge

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release time for learning, to gain certification for our field of knowledge

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(AT) Evaluating tools and choosing the most cost effective solution that meets the needs of our customers.

# data[].attributes.subject
(AT) Evaluating tools and choosing the most cost effective solution that meets the needs of our customers.

# data[].attributes.body
Contact information, services provided, use cases

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more in-person classes, more relevant topics that would apply to everyone in HSPH IT, 

# data[].attributes.subject
more in-person classes, more relevant topics that would apply to everyone in HSPH IT, 

# data[].attributes.headline
Discuss customer service at meetings - use examples for how to solve

# data[].attributes.subject
Discuss customer service at meetings - use examples for how to solve

# data[].attributes.headline
(INFRA) Identify tools to decrease manual needs

# data[].attributes.subject
(INFRA) Identify tools to decrease manual needs

# data[].attributes.body
There are digital tools that can help with infrastructure tasks

# data[].attributes.headline
more frequent SPH IT gatherings, to share knowledge

# data[].attributes.subject
more frequent SPH IT gatherings, to share knowledge

# data[].attributes.body
Let users know there are easier more efficient ways to use their tech devices.

Okella (CBAR)

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Certificates, paid services. Can ITAM be used for this?

# data[].attributes.body
Meeting and staging recording needs in labs for review and documentation.

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Knowing what's out there, and having it all in one transparent location.

Regular updates are critical.

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Track devices. Recommend updates. How can we track the equipment that is connected to our endpoints.

# data[].attributes.headline
(METS) Videography and advertising our costs and presenting it as a service (Cost per video produced?) and setting time expectations to do better resource planning. 

# data[].attributes.subject
(METS) Videography and advertising our costs and presenting it as a service (Cost per video produced?) and setting time expectations to do better resource planning. 

# data[].attributes.body
Look into AI options to help people find what they need quickly, decrease tickets

# data[].attributes.headline
Wrangle our various documentation systems.

# data[].attributes.subject
Wrangle our various documentation systems.

# data[].attributes.body
Improving how staff access existing documentation, aka knowing where to look.

Who uses what? (i.e. team based)

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(METS) Cost recovery as a strategy to savings

# data[].attributes.subject
(METS) Cost recovery as a strategy to savings

# data[].attributes.headline
Be proactive where you are able for anticipated problems

# data[].attributes.subject
Be proactive where you are able for anticipated problems

# data[].attributes.headline
Sunsetting physical land lines and going to soft phones. Saves $3 a month per user.  We have 192 land lines at HSPH.

# data[].attributes.subject
Sunsetting physical land lines and going to soft phones. Saves $3 a month per user.  We have 192 land lines at HSPH.

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Use work time (uninterrupted) to take classes

# data[].attributes.subject
Use work time (uninterrupted) to take classes

# data[].attributes.headline
Unifying design standard for documentation - for better user experience ( consolidate documentation)

# data[].attributes.subject
Unifying design standard for documentation - for better user experience ( consolidate documentation)

# data[].attributes.headline
Creating study groups, review sessions, 

# data[].attributes.subject
Creating study groups, review sessions, 

# data[].attributes.headline
(MS) Look into SNOW forms instead of Qualtrics

# data[].attributes.subject
(MS) Look into SNOW forms instead of Qualtrics

# data[].attributes.body
If we use SNOW forms, can we get better metrics.

# data[].attributes.headline
(INFRA) Automation to allow root cause analysis.

# data[].attributes.subject
(INFRA) Automation to allow root cause analysis.

# data[].attributes.body
VDI example of provisioning a new machine, could we automate detection and provisioning, to allow our SME's more time to report on and understand the cause behind the new vm being needed?

# data[].attributes.headline
(Web) Start charging back for web design services and hosting. Set expectations around the core services and charge for additional. 

# data[].attributes.subject
(Web) Start charging back for web design services and hosting. Set expectations around the core services and charge for additional. 

# data[].attributes.headline
Time Management awareness - and managing expectations for turnaround

# data[].attributes.subject
Time Management awareness - and managing expectations for turnaround

# data[].attributes.body
Take routine tasks, such as provisioning Website access, and allow users to make changes directly.

# data[].attributes.headline
more learning opportunities for co-ops / intern / year up.

# data[].attributes.subject
more learning opportunities for co-ops / intern / year up.

# data[].attributes.body
allow them to not lose orders

allow then to not then provide the wrong order as a 'make good'

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QR codes bring up a video of room instructions

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Utilize and standardize templates in SNOW across IT

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Utilize and standardize templates in SNOW across IT

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(INFRA/ AT) Communication on resources for funding

# data[].attributes.subject
(INFRA/ AT) Communication on resources for funding

# data[].attributes.body
Evangelizing services we offer (SAS, STATA, etc) and offering resources for funding. LAB GROUP with offering roadmap. Offering up resources and advice in advance of purchase. Easily accessible webpage for resources. IT needs to be better at speaking about the facilities for research computing. Improve trusted advisor status.

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more money, to attend specialized trainings. elsewhere beyond Harvard IT training Portal. 

# data[].attributes.subject
more money, to attend specialized trainings. elsewhere beyond Harvard IT training Portal. 

# data[].attributes.headline
Training on AI , specifically designed for IT staff. 

# data[].attributes.subject
Training on AI , specifically designed for IT staff. 

# data[].attributes.body
More efficienct training and support options for faculty.

# data[].attributes.body
Access to buildings requiring only phones

# data[].attributes.body
Bulk actions and reporting are two areas that came up.

It's about leveraging the tools we have to maximize their value.

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(CBAR) Less independent departmental spend 

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(CBAR) Less independent departmental spend 

# data[].attributes.headline
Required, IT training per position (opportunities from Harvard IT academy). Benefit - can have same language.

# data[].attributes.subject
Required, IT training per position (opportunities from Harvard IT academy). Benefit - can have same language.

# data[].attributes.body
Help users know what our services are. See something, submit a ticket.

# data[].attributes.headline
(FSS) Dropping peripherals from the refresh package (i.e. speakers,  USB headsets, webcams)

# data[].attributes.subject
(FSS) Dropping peripherals from the refresh package (i.e. speakers,  USB headsets, webcams)

# data[].attributes.body
Reduce or eliminate wasted time in assigning incidents, or seeking help from, the wrong group.

A Slack channel that allows anyone to pose the question "who is the best group to handle this?"

Service ownership. Document, and if/when you own it, say so!

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(AT) Encouraging tickets over personal emails

# data[].attributes.subject
(AT) Encouraging tickets over personal emails

# data[].attributes.body
People still make requests to individual people, forwarding to Service NOW creates more emails, is there a better way?

# data[].attributes.headline
Standard universal customer service training  - 

# data[].attributes.subject
Standard universal customer service training  - 

# data[].attributes.headline
Meet with cross team member, when brand new

# data[].attributes.subject
Meet with cross team member, when brand new

# data[].attributes.body
QR code submits a ticket/call helpdesk.

QR code to request access to a computer

Leverage AI

# data[].attributes.headline
(FSS) Dropbox and those that never close their accounts. Institute a policy to cancel accounts by this time. Add it in as part of the employee departure form. 

# data[].attributes.subject
(FSS) Dropbox and those that never close their accounts. Institute a policy to cancel accounts by this time. Add it in as part of the employee departure form. 

# data[].attributes.headline
Assessing each team's certification need

# data[].attributes.subject
Assessing each team's certification need

# data[].attributes.headline
Continued support for leadership training

# data[].attributes.subject
Continued support for leadership training

# data[].attributes.body
Automation of FAQs

# data[].attributes.headline
(Web) Create shared hoteling spaces as opposed to discrete departmental assigned offices. (i.e. LL6)

# data[].attributes.subject
(Web) Create shared hoteling spaces as opposed to discrete departmental assigned offices. (i.e. LL6)

# data[].attributes.headline
(FSS) Better asset management delivery tracking

# data[].attributes.subject
(FSS) Better asset management delivery tracking

# data[].attributes.body
Currently using a spreadsheet to track deliveries.

# data[].attributes.headline
Adopting HUIT tools and OneHarvard platforms.

# data[].attributes.subject
Adopting HUIT tools and OneHarvard platforms.

# data[].attributes.body
Jira and Confluence available on the HUIT cloud implementation of them. Let's not use our own!

# data[].attributes.headline
Work life balance for IT - managing extra work (HW) that comes after the class. Time to complete homework/ reflection

# data[].attributes.subject
Work life balance for IT - managing extra work (HW) that comes after the class. Time to complete homework/ reflection

# data[].attributes.headline
Better coordination/ communication of events calendar between departments

# data[].attributes.subject
Better coordination/ communication of events calendar between departments

# data[].attributes.headline
(FSS) Include a Help app in machine image

# data[].attributes.subject
(FSS) Include a Help app in machine image

# data[].attributes.body
HUIT machines come with an AI help app to get direction on how to use apps or who to ask for help.

# data[].attributes.headline
(MS) Creating trainings and a space for selling a grant by video. 

# data[].attributes.subject
(MS) Creating trainings and a space for selling a grant by video. 

# data[].attributes.body
Simple interactive recording space with a quick how to tutorial on usage to accomodate bandwidth of faculty.

# data[].attributes.headline
(FSS) Overlap of tools that serve the same purpose. Consolidation. ServiceNow has other services that could be used as opposed to adding other services that are provided by Confluence.

# data[].attributes.subject
(FSS) Overlap of tools that serve the same purpose. Consolidation. ServiceNow has other services that could be used as opposed to adding other services that are provided by Confluence.

# data[].attributes.headline
more relevant training in IT Academy portal (for example, Service Now)

# data[].attributes.subject
more relevant training in IT Academy portal (for example, Service Now)

# data[].attributes.headline
Utilize plasmas for internal communications - notices - news

# data[].attributes.subject
Utilize plasmas for internal communications - notices - news

# data[].attributes.headline
(FSS) Creating a list of the technologies at HSPH and across Harvard and what purpose they serve. This would prevent redundancy.

# data[].attributes.subject
(FSS) Creating a list of the technologies at HSPH and across Harvard and what purpose they serve. This would prevent redundancy.

# data[].attributes.headline
specialized trainings, for emerging technologies. 

# data[].attributes.subject
specialized trainings, for emerging technologies. 

# data[].attributes.body
Inventory our assets in labs - consultant

Hire a dedicated lab liaison

# data[].attributes.headline
(Web) Licenses for Salesforce and sunsetting licenses that are not in use. Eliminate ghost licenses. 

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(Web) Licenses for Salesforce and sunsetting licenses that are not in use. Eliminate ghost licenses. 

# data[].attributes.body
Helpdesk walk-ins are asked for their HarvardID and problem, could this be a spreadsheet, or form on an iPad? If spreadsheet, the information would be used to create tickets, adding the ticket number to the spreadsheet clears the current need.