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Study guide to help you get the most out of this learning experience - not mandatory, just really helpful 

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Study guide to help you get the most out of this learning experience - not mandatory, just really helpful 

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Study guide for Workplace Violence and Incivility

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Nurse Liz's Personal Experience with Workplace Violence

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Nurse Liz's Personal Experience with Workplace Violence

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VIOLENCE AGAINST NURSES | Break Room Chat No. 1

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Addressing The Rise In COVID-Related Violence Against Nurses | NurseJournal.org

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Workplace violence in nursing has escalated during the COVID-19 era. Use this guide to learn about the impact of workplace violence and what can be done to prevent it.

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Consequences of incivility and workplace violence

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Consequences of incivility and workplace violence

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When rudeness in teams turns deadly | Chris Turner | TEDxExeter

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ANA Article on Violence, Incivility and Bullying

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ANA Article on Violence, Incivility and Bullying

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While nursing is a profession dedicated to helping others, the highly charged nature of many of the environments in which nurses work can lead to situations where emotions boil over.

Incivility, bullying, and violence in the workplace are serious issues in nursing, with incivility and bullying widespread in all settings. Incivility is "one or more rude, discourteous, or disrespectful actions that may or may not have a negative intent behind them". ANA defines bullying as "repeated, unwanted, harmful actions intended to humiliate, offend, and cause distress in the recipient."

Such acts of aggression - be they verbal or physical - are entirely unacceptable, whether delivered by patients or colleagues. These incidents not only have a serious effect on the wellbeing of the nurse in question but also their ability to care for their patients.

ANA seeks to protect nurses from all types of workplace conflict through various methods including advocacy, policy, and resources. We want nurses, employers, and the public to jointly create and nurture a healthy, safe, and respectful work environment in which positive health outcomes are the highest priority.

Types of violence

According to The National Institute of Occupational Safety and Health (NIOSH), there are four types of violence that nurses might face in their work environment:

1. Criminal Intent. The perpetrator has no relationship with the victim, and the violence is carried out in conjunction with a crime.

2. Customer/client. The most common health care environment-based assault, the perpetrator is a member of the public with whom the nurse is interacting during the course of their regular duties.

3. Worker-on-worker. Commonly perceived as bullying, in these instances the perpetrator and victim work together - though not necessarily in the same role or at the same level.

4. Personal relationship. In these incidents, the victim has been targeted as a result of an existing exterior relationship with the perpetrator, with the violence taking place in the workplace.

It is important to remember that none of the scenarios above are restricted to physical violence - verbal and psychological abuse can be just as damaging to both the nurse and their ability to care for patients. All such abuse comes within the scope of ANA's anti-workplace violence agenda.

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Violence, Incivility, & Bullying | American Nurses Association

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While nursing is a profession dedicated to helping others, the highly charged nature of many of the environments in which nurses work can lead to situations where emotions boil over. Incivility, bullying, and violence in the workplace are serious issues in nursing, with incivility and bullying widespread in all settings.

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Nurse bullying is becoming surprisingly common in the workplace. It can be identified by a persistent pattern of mistreatment, including verbal, nonverbal, psychological, or even physical.

Staying informed and approaching the workplace with the tips below in mind will empower you to avoid nurse bullying in the workplace-or quickly resolve it, should it occur.

1. Remain confident

By remaining confident in your abilities, you can avoid being a target of bullying behaviors. Remember, you successfully completed school and received a license to practice in your state. You have earned your spot alongside the other nurses and should be treated with respect and dignity.

2. Be professional

It is vital that you remain calm, collected, and professional in your responses to a bullying individual. Avoid any behaviors or actions-like arguing, yelling, aggressive body language, or profane language-that can come back to negatively reflect on your level of professionalism. Don't let their behaviors influence yours; you are not the one with the problem.

3. Confront the bully

It is important that you share your concerns with the individual who is bullying you. This is best done informally after a shift and away from other coworkers. In most cases, the person will be unaware and will apologize, causing your working relationship to improve.

4. Report bullying behaviors

If bullying behaviors continue after you confront the individual(s), it is imperative that you notify your nursing manager immediately. Make sure you provide detailed information regarding the behaviors demonstrated, any actions you took to try to establish resolve, and how these behaviors are affecting you at work.

5. Advocate for peer-to-peer accountability

Creating a culture of peer accountability is one of the best ways to eliminate nurse bullying. By holding everyone on the team equally accountable for their behaviors, upholding standards of professionalism, and meeting all standards of practice, bullying behaviors decrease and work morale increases.

*If you or someone you know wants more info or advice on bullying and how to prevent it, please check out this helpful resource by following this link from a paid sponsor: https://www.betterhelp.com/advice/bullying/

Best Wishes!

-Damion

*This article is a collaborative work with Kaplan Test Prep and Damion Jenkins, RN, MSN and was originally posted on Calling All Nurses. The infographic is the sole creation and property of Kaplan Nursing.

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Prevalence of Bullying in Nursing - and How to Handle It. - The Nurse Speak

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Nurse bullying is becoming surprisingly common in the workplace. It can be identified by a persistent pattern of mistreatment, including verbal, nonverbal, psychological, or even physical. Staying informed and approaching the workplace with the tips below in mind will empower you to avoid nurse bullying in the workplace-or quickly resolve it, should [...]

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You Don't Have to Take it! How to Respond to Bullying in Nursing

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Incivility defined and HOW to respond effectively, directly, and respectfully! Want more? See chapter 4 of my student text THINK Like a Nurse! http://www.keithrn.com/strengthen-student-transition/ INCIVILITY Essentials for Nurse Educators: http://www.keithrn.com/product/incivility/