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Upon completion of this quick refresher, and you have some questions/clarifications, you may click the plus button on the bottom right corner of your screen and feel free to type in and submit your inquiries. We'll then respond in the soonest time possible! ☺- Training Team

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Upon completion of this quick refresher, and you have some questions/clarifications, you may click the plus button on the bottom right corner of your screen and feel free to type in and submit your inquiries. We'll then respond in the soonest time possible! ☺- Training Team

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Welcome to WBJ - QF / VA Name Change and Name Correction quick refresher!

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For the most updated policies regarding QF & VA Name Change & Name Correction, always visit QAC & VA Hub. Links are provided below. ☺ **May be accessed from iKnow as well.

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QAC (Name Change & Name Correction Policy)

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VIRGIN AUSTRALIA AGENCY HUB

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VA Name Changes

Name change fee applicable for tickets issued on or after 19 August 2021 - $80.00 (Always check fare rules for the updated and applicable name change fee)

Type of fare and booking class with name change fee - Choice or Choice Future Credit fare (R, E, O, N, V, P, Q, T, I, S, F)

Type of fare and booking class with no name change fee - Flex or Flex Future Credit fare (Y, B, W, H, K, L) & Business or Business Future Credit fare (D, C, J)

No name change fee applicable for tickets issued on or before 20 Apr 2020 - name changes permitted without fee (FFC)

Fare quote entry for name changes - FQBB / FQ (current)

Payment method - TAX

QF Name Changes

1. Booking class permitted for name changes - BUSINESS & FLEX - J, C, D, I, Y, B, H, or K

2. Name change fee - $99

3. Booking class not permitted for name changes - RED EDEAL - M, L, V, S, N, Q, O, E & Codeshare flight/s

4. Fare quote entry for name changes - FQBB / FQ (based on current fares)

5. Payment method - EMD

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1. Check the ticket.
2. Check CAT Guide for the name correction fee and process.
3. Collect payment from pax.
4. If the correction is more than 3 characters, we need to secure authority from the airline first.

to secure authority, send an email to airline including supporting documents from the customer that shows his/her correct name (ex: passport, valid photo id).

then, we need to wait for the authority from the airline. (VR)

5. If the correction is only 3 characters or less, add notes in the PNR:
>NP.H**........................................ *
>NP.H** ATTENTION TRAVELPORT / NAME CORRECTION. *
>NP.H** FROM: SMITH/JOHNN MR................... *
>NP.H** TO: SMITH/JOHN MR...................... *
>NP.H** WEBJET WILL TAKE RESPONSIBILITY........ *
>NP.H**....................HANNAH...12JAN/1136. *
6. Contact Travelport via chat thru LastPass.

provide PNR ref and ask assistance for name correction

Travelport will then amend the name in the PNR

check on your end if the name has been corrected (IR)

7. Once the name has been corrected, quote historically (FQ.T<ticket issued date>)
8. Exchange the ticket.
9. Send updated e-ticket to pax.
10. Add notes in TSA/GAL.

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1. Check fare rules if permitted

note if fare needs to be upgraded to a flexi fare to process name change

note the name change fee (if applicable)

check if reissue fee applies

2.  Search for the availability of the exact same flight/s
3. If upgrade to a flexi fare is needed, sell in "K" class. (or J, C, D, I, Y, B, H)
4. Quote based on the current fare/s available and include the applicable name change fee and reissue fee.
5. Collect payment from pax.
6. If multiple passengers, divide the PNR.
7. Create a new PNR with the details of the new passenger travelling. (or REALLSALL)
8. Exchange the ticket on the new PNR.
9. Cancel the flight/s on the PNR of the passenger that is no longer travelling.
10. Add retention line on all PNRs.
11. Link the PNRs together by adding SI remarks.
12. If available, select seats for the passengers so all of them will be seated together.
13. Send updated E-ticket/Itinerary to pax.
14. Add notes in GAL & TSA

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1. Check fare rules if permitted.

note the name change fee

check if there is an applicable reissue fee

2. Search for the availability of the exact flights.
3. Quote based on the current fare/s available include the name change fee and reissue fee if applicable.
4. Collect payment from pax.
5. If multiple passengers, divide the PNR.
6. Create a new PNR with the details of the new passenger travelling. (or REALLSALL)
7. Exchange the ticket on the new PNR.
8. Cancel the flight/s on the PNR of the passenger that is no longer travelling.
9. Add retention lines on all PNRs.
10. Link the PNRs together by adding SI remarks.
11. If available, select seats for the passengers so all of them will be seated together.
12. Send updated E-ticket/Itinerary to pax.
13. Add notes in GAL & TSA

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1. Check the ticket
2. Open CAT Guide for name correction fee  and process
3.Collect payment from pax.
4. Issue EMD for name correction

0SVCQFEK1SYD02MAR-N2/D/ICS/ICSF/60.00

EMDI/SM1/IC<tkt number of pax>/FS

5. Go to QAC Portal
6. Click "Name Correction" and fill out the necessary information needed.
7. In the "Your contact details" window, use your name, your Webjet email address, and Webjet phone number - 1300137737.
8. In the "Payment details" window, click "PAY NOW"
9. Choose EMD as mode of payment and enter the EMD number that you have generated in the PNR.
10. Once you see the "Name correction complete" page, copy everything (including the "request number") and paste in TSA.
11. Check Vendor Remarks (VR) and ticket should now be in EXCH status.
12. Visit Manage booking in QF website.
13. Add notes in GAL & TSA.
14. Once you receive the updated e-ticket from QF, forward it to pax using onlinetravel@webjet.com.au.