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Invoicing alongside national P&A/GC team + cash mgmt

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Invoicing alongside national P&A/GC team + cash mgmt

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Relying on one staff member to be CM facing across two regions with different cultures, needs, context

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Relying on one staff member to be CM facing across two regions with different cultures, needs, context

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continue to do these so we're ready for the real one!

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streamlining administration roles across the state - i.e. the back end ops doesn't need two FTEs

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streamlining administration roles across the state - i.e. the back end ops doesn't need two FTEs

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SLA- service projects- back into rhythm of in person service requirement

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potentially create interest/hype around the history/value of the americorps partnership

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potentially create interest/hype around the history/value of the americorps partnership

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Ensure the audit process is strong for CMs, staff, school partners who engage timing wise, meaning wise

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Ensure the audit process is strong for CMs, staff, school partners who engage timing wise, meaning wise

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Ability to reach out to TFA national team for support as needed.

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SLA - better system to collect stories of progress from CMs.

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Notifying AC Manager about changes to service in a timely manner

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Notifying AC Manager about changes to service in a timely manner

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would love to figure out if there is a metric or process goal to understand the experience of CMs with AmeriCorps processes. Or is it that we want it to be seen more as part of TFA experience, so would just watch to see if anything specific about AmeriCorps is named.

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This might be difficult to do because it's my understanding that AmeriCorps doesn't publish exact dates at the start of the year for mid-year evaluations, etc. but I think it would help CMs if when they receive their calendar of events/requirements near the start of the school year, AmeriCorps deadlines and events are incorporated.

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Similar to how Ellen onboarded GNO 1CMs to certifcation, how do we build knowledge and excitement?

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Similar to how Ellen onboarded GNO 1CMs to certifcation, how do we build knowledge and excitement?

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AC orientation is part of a CMs onboarding.

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thanks, Maggie!

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hit our goals last year, and for missed goal were able to pivot quickly and adjust systems to met going forward

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Aligning AC to Onboarding-- doesn't feel separate

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Aligning AC to Onboarding-- doesn't feel separate

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Messages to CMs are v clear about what they need to do and by when. i think that rolls up into the success you've seen.

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Using time together well - only spend about 45 minutes/month meeting and things have been getting done (ala AmeriCorps' vision)

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Using time together well - only spend about 45 minutes/month meeting and things have been getting done (ala AmeriCorps' vision)

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Having a regular check in between the AC Manager and region to track towards progress, share updates, talk through sticky situations, etc. has been a helpful on-going practice.

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Engaging CMs as AmeriCorps from the start to promote pride in being an AC Member

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Engaging CMs as AmeriCorps from the start to promote pride in being an AC Member

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- At City Year, they call their CMs, ACMs (AmeriCorps Members)
-This identity shift will help CMs feel more inclined to participate in those interviews when an audit takes place

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AmeriCorps is often happening when other things are also happening - how can we make the user experience more cohesive for CMs so it doesn't feel like "another" thing they have to do.

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GNO 1CMs have gotten 100% of things done on time

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GNO 1CMs have gotten 100% of things done on time

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Open communication with Maggie, Alicia, Alex and Elyse to ensure we are meeting goals and continuing to build strong relationships with commission.

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This has been great this year! Maggie is super-responsive, gets back right away, provides the contextualized information the region may need to support CMs.

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AC Manager only handles mass communications and templates; Coaches reach out 1:1

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AC Manager only handles mass communications and templates; Coaches reach out 1:1