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Say this not that: when communicating with patients, it is important to maintain a positive attitude. A positive is that carers were always supportive with patients and showed interest in them and their needs, as well as keeping them included in all the steps and actions regarding their care.
One negative is that some carers didn't keep private matters and conversations outside of the work time, especially when in front of patients.
From the second video I learnt that it is important to communicate with when experiencing mental health issues. I also learnt and individual putting too much pressure on himself can lead to serious mental health issues such as depression.

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Video 1
In this video various scenarios were displayed showing how to respond and behave in different situations using the values
- respect
- quality
- integrity
- accountability
- loyalty
- enjoyment
It was aimed to show how practitioner should be aware of these values when treating patients and aimed to make them be aware of any unprofessional behaviours they have that they do not know of
Video 2
The second video an example for use in teaching, aiming to demonstrate some of the triggers, thoughts, feelings and responses linked with problematic low mood.

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Say this, not that:
Positive:The practitioner advised the service used on their health. For example when she asked for water the doctor said no for her well being.
Positive: the receptionist was able to communicate effectively to the patient and the carer.
Negative:The doctor didn’t show any sympathy towards the patient. I.e.The way the doctor was talking and taking his time to do a check up on the patient showed he didn’t care.

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First video:
When looking after patients, it is important for practitioners to be respectful and provide their patients with care and support.
A positive is that the practitioners provided the patients with support and answered any important questions. A negative in the missteps videos is that some of the practitioners spoke about their personal lives in front of the patients which shouldn't be done.
Second video:
In the video I have learnt that professionals should be understanding and support the individual. i have also learnt that professionals should have good listening skills so that the individual can feel more comfortable.

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One thing I learnt is that professionals need to be respectful, have integrity and accountability towards services users.
Video 1:
- One positive is that the professional made good eye contact with the patient
- Another positive is that the professional had good communication skills and was caring
- A negative is that in the missteps of the video, the professional didn’t answer the patient’s questions and showed no standards of professionalism
Video 2:
I have learnt that professionals should show good standards of professionalism and that they should also make good eye contact with the patient to show the patient that they was listening

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Natalie- (say this, not that: patient experience)

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Natalie- (say this, not that: patient experience)

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If someone informs you about there concerns and you are not in charge of the issue, you should still take responsibility & help with the issue by informing the person who is actually in-charge of the situation so they can handle it.

When giving a talk to a patient which is important. Must be informative, engaging and positive to insure patient is getting all the knowledge they need and they’re comfortable while getting it so they’re less worried.

Natalie-(case study clinical example CBT)

Professional speaking to client has quite a neutral tone and face for majority of the sessions to insure the feelings they’re getting from hearing about clients situation doesn’t effect client. Instead Making sure to remind client what they’ve said and ask client how they felt about it so they can reflect. Then Gave client reassurance that they were doing well with speaking up when sensed they were feeling uncomfortable. Eyes engaged and seat positioned right towards client making sure they are the focus.

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An in-depth response to the criteria set.  However, you need to be mindful of your use of grammar and spelling.    You should have also included information regarding ethical dilemmas                                 R. Chismon
Ok so the case study would be:
John is a 10 years old kid from london. Lately he's been presenting himself in school with bruises on various areas of his body (first indicator). His teachers are concerned and proceed to question him about the bruises.  After numerous questions John insists that he bruised himself by playing at the park (hesitant answers and potential lies, secomd indicator of abuse going on). After an increased presence of bruises over John's body and after coming up to the conclusion that John's answers were not true, the teachers decided to proceed to inform children's protection as there might be a case of physical abuse from his parents. Professionals will then visit John's house and questions him and his parents in order to find evidence of child abuse going on. After their investigation they find out that John's parents procure physical harm to him. Professionals then proceed onto taking legal action snd removing John from his house.
A piece of legislation related to this case may be the humas rights act that affirms that everyone should be allowed to live a life free of abuse. Another relevant piece of legislation could be the children act 2014.
Professionals might promote children's right to live free of abuse for example by encouraging them to inform professionals such as their teachers if they are being abused by their family or other people.

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This a good start however, there appears to be a lack of depth.  Could you please supply one more case study and provide more depth in your response.  R. Chismon

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Very good response to the criteria set.  You have considered most of the criteria however, there are elements that you haven't included suggest as legislation.                     R. Chismon
Emotional abuse: (Eriona Q)

Emily is 10 years old and is emotionally abused by her parents. Emotional abuse can include anything from verbal abuse and constant criticism to more subtle tactics such as intimidation and manipulation. Emily is the youngest child and gets constantly abused verbally and is called names. This can affect Emily as it makes her feel unwanted and upset. Some indicators of emotional abuse are depression, anxiety and aggression. If children are emotionally abused, they tend to be quiet and well-mannered as they don’t want to be called any names.

Professionals can work together to reduce emotional abuse by teaching young children about the different types of abuse so that they are aware if they are being abused and are able to tell someone. Professionals can also provide services for children that are abused so that they can speak to someone if they are scared.
Physical abuse: (David)

Damian is a 7 year old boy who is being physically abused by his friends in school but is too scared to tell anyone.  He is getting punched and kicked by his classmates in school because he acts different and doesn’t like football even though most of the others do. He has come back to class after lunch break with his back hurting and the top of his arms all bruised up. He comes home and just cries in his room and always says that he doesn’t want to go to school.

Studies have shown that a child who is physically or emotionally abused often grow up to abuse others or themselves.  These children not only show signs of this abuse while they are still young by constantly seeking attention or withdrawing but, unless they receive intensive therapy, they grow up to be adults with significant problems.

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An in-depth response to the criteria set.  However, you need to be mindful of your use of grammar and punctuation.                                   R. Chismon
So the case study is a child experiencing sexual abuse. So they are subject to being pressured into taking nude photos and possibly are being sexually assaulted. The indicators of this can be flinching around people who get close to them. Or having bruising in specific areas such as their thighs.

Professionals can work together to reduce sexual abuse by raising awareness and educating the public on it. Other ways include working on strengthening already existing child sexual abuse protection programmes . Making mental health services available for children who have been subject to sexual abuse
And that the signs that indicate abuse could be STDs and bruises on skin and covering your body to the extreme and also find it hard to socialise around the opposite sex . These professionals can also go to schools educating people about sexual abuse  . One example could be workshops .

A legislation that can be used is the Children and Young People’s Act 1989 and the Safeguarding Act
And the Children and Young Peoples Act 1989 centres on the welfare of children up to their 18th birthday, and it looks at parental responsibility and encourages partnership working with parents.
Ethical dilemmas could be people not knowing whether to share the knowledge with authorities or keep silent .
And if they share knowledge how much should they share .
And also when a health care professional believes their is abuse on the victim they should report it and they shouldn’t pressure the victim into saying things

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Today's work should be completed in groups.  The tasks set are the following; Write two case studies concerning child abuse. In each case study you will need to suggest a method in which professionals can work  in partnership to reduce child abuse.  You will need to explain a type of child abuse that the child is being subjected to in each case study and the indicators of the abuse.  You also need to consider if there are any ethical dilemmas involved in each of the case studies and how you might resolve potential ethical dilemmas.  In addition, you need to describe how equality and rights can be promoted within each case study. Furthermore, you need to describe how a professional would intervene in the situation. You need to apply a piece of legislation to each case study and give an overview of the legislation which is relevant to each case study.  You have 30 minutes to complete each case study