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To keep the raffle communication between L&OD, HR, and Jane Fontaine streamlined and everyone in the loop, we are proposing a new email be created (raffles@dcu.org) for all raffle communication.

-ES and NR

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When selecting winners for the Raffles we have to manually filter out people based on our guidelines. In an attempt to steam line the process, we propose a filter be added to the intranet to make the selection process a little easier. Possible filters include; worked at least 6 months and have not won recently.

-Emily S and Nikki R

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L&OD create a summer playlist. Everyone on L&OD contribute 1 song
- Party Planning Committee (PPC)

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- CP

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Add a New Folder under the Learning Inbox titled "User Profiles." Then, create a Rule so that emails from the User Profile System go into the User Profiles folder. This will alleviate User Profile emails from filling up the Learning Inbox and hopefully make it easier to locate User Profile submissions.

- Michelle

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Migration from Group Train to Sharepoint & Teams Based Storage

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Migration from Group Train to Sharepoint & Teams Based Storage

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VPN sometimes drops. Files sometimes need to be edited by multiple people simultaneously. Files sometimes lock and the only way to get those files unlocked ("This file is being edited by another user. Would you like to open a read-only version?") and the only way to unlock it is to call IS, put in a ticket and wait a few hours for them to kick you out of the file. I propose we keep Group Train as a backup but start a migration to sharepoint so these issues can be mitigated. Info did this and had great success.

- Gus

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Much of our jobs are about teaching, but other than being taught the info, how well do we actually understand the processes of other areas? Take a day to sit in with an info agent, or a day to work in a branch to see how the day to day operations work with sitting with an MSR or a teller. Work in the mortgage department for a day and shadow an employee. I have found that understanding how these departments actually work, helped me be a better trainer.

~Nora

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We want to hear what ideas you have that can help to promote and expand our Diversity, Equity, Inclusion & Belonging initiatives.  Projects we currently support are:

1. Heritage Months, Celebration Days
2. DEIBA Lunch & Learns
3. How I Celebrate ...

... and more!

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Dia De Portugal is June 10th: Americans of Portuguese heritage join together with others throughout the world in a celebration of Portuguese culture 

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Dia De Portugal is June 10th: Americans of Portuguese heritage join together with others throughout the world in a celebration of Portuguese culture 

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~Nora

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After Unconscious Bias course; participants would meet once a month for 30 mins to an hour and share their progress.  To choose courage or be an Ally.
Idea#2 There is a self-pace version of the training on the Franklin Covey website.  We possibly can mix the training.  Asynchronous learning.
Michelle and Marc (Team M&M)

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Favorite restaurants and marketplaces for international cuisine and groceries

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Favorite restaurants and marketplaces for international cuisine and groceries

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L&OD Foodies: Name your favorite restaurants for international cuisine; and/or your favorite marketplaces for international groceries. (Compile a list we can share first share in L&OD Teams; and ultimately share out on our DEIB intranet page. Encourage other departments to contribute.) (Emmanuella, Chi, Emily)

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Conference Room w/ Lunch & Learns (L&Ls)

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Conference Room w/ Lunch & Learns (L&Ls)

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Book conference rooms with our L&Ls for participants to attend together

Chi

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What is the Service Improvement (Excellence) Category For?

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What is the Service Improvement (Excellence) Category For?

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We want to hear ideas on how L&OD can support service excellence for our members across the organization as part of Success Sharing. How can we contribute to:

1. Member Growth
2. Assets Under Management
3. Members with Checking
4. Service Improvement (Call Reduction)

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Will explain during idea board meeting.

-Mariah

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March Madness Fill out a tournament bracket.
-Marc and Charles

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Available Trainings Calendar on Intranet

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Available Trainings Calendar on Intranet

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There should be a calendar available on the intranet that shows the entire org what courses we are currently running and when. Similar to what we have with the catalog feature on the DLC but maybe under L&OD’s intranet page. Like a “what’s on the menu for learning” type of option.

-Olivia

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Extend the check in time to 2 hours (not 1 hour prior).
This will enable people with a commute greater than 1 hour to check in before they are on the road.

SB

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Review of Group Train to determine what is recycle/archive/updateable/in-use.

- Charles

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New Hire Training: 90-Day Follow Up Surveys 

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New Hire Training: 90-Day Follow Up Surveys 

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For 2022 Collections New Hires, we've created two different surveys to evaluate the training program. The first one will be sent to the new hires upon completion of training, and the second one will be sent out 90 days after the new hires become independent on the phones.

The results of the surveys will be shared with the Collections department (a copy of the results will be stored on a shared drive that Collections TLs can access). This idea might be helpful for other departments as well.

-Chris

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Shameless Plug of the Leadership Development Path & the DEIB Homepage on the last day of New Hire

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Shameless Plug of the Leadership Development Path & the DEIB Homepage on the last day of New Hire

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Currently, on the last day of Info New Hire, we are giving the New Hires a survey for their feedback on the program and wishing them the best of luck. Most of them likely aren't thinking of L&OD any longer once they get into their roles. I think there is an opportunity here to shamelessly plug the other L&OD programs we have to offer. To be more specific, I think we can show them the Leadership Development for Non-Supervisors Path and the Diversity, Equity, Inclusion & Belonging (DEIB) homepage.  Especially with the Info Center, our largest department, it feels like once they leave us, they'll be so focused and absorbed with the Info Center that they may neglect the career development opportunities they have. We always talk about growth opportunities within their role & the company, why not also talk about opportunities for growth in their career/personal development? Maybe we can even have a guest speaker (cough cough Emmanuella) briefly join us and introduce her hard work! :)

-DJ

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For Info Center New Hire, we've been developing a workbook/participant guide to give new hires for training. It contains activity handouts, a list of useful resources, common troubleshooting tips, etc. We think something like this would be useful for onboarding within other departments as well.
- IS/JK/KH/GV

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Description of your idea

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Blue - New Idea
*Please be prepared to share your new idea with the team at the next Idea Board Meeting.

Yellow - Idea in Progress
*Please be prepared to give an update of how your idea is moving along at the next Idea Board Meeting.

Red - Idea on hold and will not be progressed at the moment

Green - Completed Idea

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- All of us!

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Opt-in program where employee pays into a "pot" to buy a week of PTO (extra 5 days) and that money at the end of the year (or some other designated time) goes to a DCU approved charity.

- Charles

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OD will budget for and offer raffles semi-annually where supervisors can win a chance for their team to participate in a teambuilding activity. We will select 2 winners - Their teams will participate in the teambuilding activity together.

Chi

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Create brand guidelines across eLearnings and publish to an easily accessed document for the department. This should establish:
1.) Themes or theme setup processes for all commonly used authoring tools.
2.) Which elements should be consistent across all builds; which may vary, but should be consistent within multi-course builds; which are free to be determined by individual designers.
3.) A standard theme design/development meeting at the beginning of multi-course builds that is built into the development timeline.

-Nita

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Already created the training paths for our 4 facilitator applications, but since we give our new L&OD employees a list of LinkedIn courses, we could create an "Onboarding Path".
MBx

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Now that new hire does not have info center employees, creating new training arcade games with information more relevant to support and branch positions.
MBx

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The OneNote app has been incredibly useful in keeping our new hire classes credentials organized. There are a ton of awesome features that allow for quick and easy access to any information you may need, and since OneNote is part of Microsoft 365 it is intertwined with Outlook email allowing you to send emails directly to a notebook and vise versa. OneNote also has a share feature so when a notebook is created you have the ability to share with anyone you'd like (within your organization) and those people have the ability to make real time edits to the notebook. This would be great for New Hire as an admin task for possibly one person to "run" for keeping track of credentials or important info for the class. With the share feature the whole new hire team can have access and add information to their notebook at any time to share with the team. This would be great for for any other team or department that's looking for a new way of sharing and/or organizing information! (i have created a sample notebook and would love to share as a visual)

-kendell