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1. Communication -  Share your experiences on communication breakdowns and how you managed it.

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1. Communication -  Share your experiences on communication breakdowns and how you managed it.

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2. Culture Building - How do you go about shaping the culture of your school?

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2. Culture Building - How do you go about shaping the culture of your school?

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uncovering mental models, seek to clarify

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Role-Modeling
PIES framework
Staff dialogues: FGD / 1-1 with staff
Personal touch - join in celebrations (new birth etc)
Recognition scheme
Makan session - family that eat together stays together

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Loop Closure - Triangulate understanding

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Loop Closure - Triangulate understanding

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Position as VP (how you are viewed) vs Other Perspectives

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Position as VP (how you are viewed) vs Other Perspectives

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Listen to understand
It is Not about what you say but how you show empathy
Less is MORE

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Enhance Staff confidence to take action / Staff autonomy &agency

Be on the ground - walkabout / Be present and around for teachers

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Building of trust and rapport first, staff will then give us the benefit of doubt if there is some communication issue.

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Sticky - to emphasize certain points (broken record) on different occasions
HOPEFUL - critical as SLs' comms
F2F Communication is Key (tone and intent of message via email is different)
(*Christopher)

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Our intent is not received properly - distorted
Principal's Time (direct messaging) - for staff to express their views

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-Trust and respect is critical to reduce communication breakdowns --> Daily rapport with staff to build trust "ammunition" for difficult days
-Miscomm when messages are passed on (halfway/inaccurately) to staff through KPs --> reiterate intent and messages at various platforms ("communicate relentlessly") so staff can fully understand context for decision

-Encourage staff-wellbeing - Reduction of use of whatsapp; holding back messages during weekends --> sending messages to self first :)

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Need to touch base with staff, stds, parents all at one-go CONCURRENTLY for reinforced messaging

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Culture (Comms 'In your face') and LIVE IT

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* Shared vision among SLs
~ understanding historical past
~ Clarifying and direction setting
~ Speaking in one voice - triangulation
* Building the KP Team
~ cohesive team - strengthening the team
~ common language
* Move the Staff
~  communication is important
~ listen from the ground
~ building a culture of trust

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Effort to change existing toxic school culture:
_ Constant communication with staff
- rally the staff together - leverage the key drivers and influencers
- remove the toxic person

SLs set the school culture while staff form the culture
- build trust and relationship among staff over the years
- lead by example
constant conversation with staff to find the stabilising culture
- People shape the culture or we shape the culture towards what we want to see

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DPurpose
Audience
Context

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Reflections:
1) Miscommunication happens despite best efforts
2) Message is received differently by different segments of staff

Management of/ to prevent miscommunication:
1) Seek clarifications proactively
2) Post-com reflection to do better next time
3) Know our target audience - connect with staff, adjust tone and way message is presented
4) Calibrate our response to miscom - respond now, respond later

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MC highlighted the 2 key enablers of People and Systems which will contribute to the development of any School Culture.  MC shared on the how important it was to over communicate and to show the staff what are the values you stand for as well as to honour the promises and commitment made. The use of existing systems like the Staff Welfare committee also helps in providing platforms for staff to bond and have understanding of each other.