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1. Work process
2. Equipment used
3. The relevance of the activities performed to the theory and practice learned
4. Issue and challenges
5. Solution
6. Picture/video (option)

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EVALUATION FROM INDUSTRIAL SUPERVISOR

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WORK PROCESS
- I continued to prepare a process flow diagram for the SOP Insurance Department
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
-Ms Mahani email me to assist her update the chasis number.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
- Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
-applying main priority things first
-networking
- Facebook leads information was important to identify prospects
-Understand the process flow to facilitate the work
ISSUE AND CHALLENGES
- Need to carefully read all the descriptions of the process flow before producing them into diagrams as I am less familiar with the activities of the Insurance Department
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail
- Choke down the importance keywords first

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WORK PROCESS
- I told Ms Cherylene about the Melaka Zoo Virtual Visit as well as my suggestions on the idea explained to me last week.
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
-applying main priority things first
-networking
ISSUE AND CHALLENGES
- could not communicate directly with the representative of the Melaka Zoo
SOLUTION
- identify customer feedback who have visited virtually through social media

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WORK PROCESS
- I revised the social media content strategy as discussed with Ms. Cherylene which must be added as reference samples from competitors with caption
- I submit to Ms Cherylene by email for her review
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- I continued assist Ms Mahani for Apply Application Permit on the MITI portal.
- Total application is 180 chasis number
- I revised the social media content strategy as discussed with Ms. Cherylene
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- Ms Cherylene brief me about the social media content strategy
- She asked me to prepare the social media content strategy for June
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to plan which can attract customer to the content and increase the number of prospects.
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- I continue prepare the Insurance's SOP with the help of Kak Mira
- I communicate directly with Kak Mira by office telephone.
- Help Ms Leena lift and count the number of banners and bunting that have just arrived
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
-Office telephone
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the Insurance department.
ISSUE AND CHALLENGES
- Employees in the Insurance department also have other works that their need to do.
- Difficult to get information because of having to wait for them to be free
SOLUTION
- Create a process flow chart based on reading.
- Try to understand before continuing to ask

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WORK PROCESS
- I asked Mr Fahmi if he had go through the catalog I had provided which was obtained from several suppliers
- Had a discussion with Mr Fahmi about the Insurance SOP which I was less clear about
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- I learned more about SMS and Whatsapp marketing which apart of marketing tools.
ISSUE AND CHALLENGES
- Not familiar about the SMS and Whatsapp marketing which I have to learn more deeply.
SOLUTION
- Doing some research and time to learn more deeply.

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WORK PROCESS
- I continue a research about SMS and Whatsapp marketing
- I making a summary and short listing for several platform for SMS and Whatsapp marketing
- I submit the summary and listing to Ms Cherylene for her review
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- I learned more about SMS and Whatsapp marketing which apart of marketing tools.
ISSUE AND CHALLENGES
- Not familiar about the SMS and Whatsapp marketing which I have to learn more deeply.
SOLUTION
- Doing some research and time to learn more deeply.

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WORK PROCESS
- Ms Cherylene asked me to assist her to translate in Bahasa for Terms & Conditions for Insurance Campaign
-Ms Cherylene asked me to join Mr Fahmi and Mr Eddy meeting with CIMB Bank where the meeting is closely related to cashless payment
EQUIPMENT USED
-Laptop
-Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- know a little more about the upcoming campaign contests
- related to the preparation for event management that has been practiced in semester 5
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION
-

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WORK PROCESS
- Continued describe the process involved in SOP CPPM
EQUIPMENT USED
-Laptop
-Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- SOP are an important thing in every organization. As learned in the subject of Operations Management in the previous semester, SOP are able to make every management works effective and efficient. In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the CPPM Department.
ISSUE AND CHALLENGES
- There are some terms which I don’t understand and am not familiar with the process involved
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail

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WORK PROCESS
- Ms Cherylene told me that the IT Department has updated the DKIM and SPF for the Moosend marketing email.
- She asked me to try email blast using email marketing again.
- After I updated, I tried to blast the email marketing and it worked.
- I told Ms Cherylene to check the marketing email to see if there was any spam/junk email.
- The email marketing was successfully blasted with no sign of spam/junk email.
EQUIPMENT USED
-Throughout my activities I use my own facilities such as laptops and internet data as it is my turn to work from home.
- Our communication is using WhatsApp application, email and web browser Moosend.
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- I learned more about Email marketing and at the same time knew a little more about the field of IT as I learned for the subject of Information Technology during the Semester 4.
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION
- Make my own initiative by doing research on a very broad marketing platform to prepare and increase knowledge for myself in future.

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WORK PROCESS
-I asked Ms Cherylene if there is a new task I need to complete.
-Ms Cherylene brief me to find the marketing email platform in internet which offers free features.
-I began to find and understand about the intended email marketing such as its use, appearance, etc. since I am not familiar with the email marketing.
-I started looking for some of the platforms used by most well-known companies and comparing the pros and cons on each of those platforms.
-I tried to use several email marketing platforms by using personal email to test the easy to use level to facilitate the shortlisting process to choose the best platform for the company.
-I made a shortlisting by listing several email marketing platforms with advantages that can be used in the free offers of each platform

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WORK PROCESS
-Today I have to work from home.
-I continued doing a research through Google regarding payment via QR code such as from Maybank, Grab Pay, TouchnGo and Boost and take note of the required procedure and document.

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WORK PROCESS
-Today, I was scheduled to work from home.
-I prepared early to get ready with presentation through online.
-I discussed with Ariff via Whatsapp to make sure our understanding is the same as discussed last Thursday.
-We discussed to do the presentation through Google Meet since its the online presentation.
-I also asked Ariff to let me know if Mr. Fahmi was ready for our presentation.
-Our presentation was postponed for some reason.
ISSUE & CHALLENGES
-Working from home was a challenge for me as it's difficult to communicate directly since I am still too new.
SOLUTION
-As solution, I need to work harder and need to do more revision to understand about the company and the given task.

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WORK PROCESS
-Self-reporting to the supervisor, Mr. Muhammad Fahmi Bin Norrizan at 8.30 am.
-At 10 am, Ms. Mahani gave a brief overview of the company.
-Visit the area and visit each department in the company
-Ms. Mahani gave tasks such as updating monthly performance data for import and sale on February.
EQUIPMENT USED
-Tasks are performed using a laptop.
-At 4 pm I was called by Mr. Fahmi  and he  gave me an overview about company and brief overview of the task will be given.
ISSUE AND CHALLENGES
-My laptop was one of the challenges while waiting for IT facilities from company because my laptop was sometimes a bit slow
-Less of proficient in Microsoft Excel causes work to be a bit slow.
SOLUTION
-Laptop need to be serviced or use office equipment so that work runs smoothly and need to learn more Microsoft Excel knowledge.
RELAVANCE ACTIVITIES TO THE THEORY AND PRACTICES
-Task relevance is to be able to practice the management system that has been learned such as making something major first and summarizing the work process to be more efficient.

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WORK PROCESS
- Make comparisons about Shopee and Lazada based on their terms and conditions
- Search for suppliers for merchandise items
- Start my planning and create my timeline for this task
- Ms Cherylene asked me to follow up with Mr Oliver from Public Bank about the requirement to register DuitNow
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word and Excel
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Requires critical thinking and a good planning to do step by step each process involved
ISSUE AND CHALLENGES
- The items listed are quite numerous and require scrutiny to find a suitable supplier so that the costs incurred are not excessive.
SOLUTION
- ask for help from some staff who have handled in ordering merchandise items

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WORK PROCESS
- I asked Mr Fahmi if he had go through the catalog I had provided which was obtained from several suppliers
- Had a discussion with Mr Fahmi about the Insurance SOP which I was less clear about
- I showed some samples that had been posted by one of the suppliers to Mr. Fahmi
- I asked Mr. Fahmi's permission if I could go to the Insurance Department to create and understand more about the process flow that they were trying to convey
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the Insurance department.
ISSUE AND CHALLENGES
- Employees in the Insurance department also have other works that their need to do.
- Difficult to get information because of having to wait for them to be free
SOLUTION
- Create a process flow chart based on reading.
- Try to understand before continuing to ask

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WORK PROCESS
- Mr Fahmi told in group whatsapp that he would like to have a team meeting through google meet
- All staff need to update on the tasks performed
- Mr Fahmi mentioned about content social media strategy which I need to revise.
- Mr Fahmi also ask me if I can prepare the PowerPoint slide in order to have a meeting with Finance Department for cashless payment.
- In this meeting, Mr Fahmi ask me about the QRpay which I already follow up with Finance Department to fill up the required registration detail.
- Finance Department told me that they already revert to Ms Cherylene.
- Ms Cherylene email me the detail which I need to submit to Mr Oliver.
- Ms Cherylene asked me to update the detail from Facebook leads to online booking in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
- telco line a bit slow which there is information I missed
- Had a missed communication about detail for DuitNow QRPay.
SOLUTION
- Need to continuously follow up for the details.

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SOP
SUBMIT
FB LEAD
WORK PROCESS
- I continued to prepare a process flow diagram for the SOP Insurance Department
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
- I submit the process flow once ready to Ms Cherylene and Mr Fahmi.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
- Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
-applying main priority things first
-networking
- Facebook leads information was important to identify prospects
-Understand the process flow to facilitate the work
ISSUE AND CHALLENGES
- Need to carefully read all the descriptions of the process flow before producing them into diagrams as I am less familiar with the activities of the Insurance Department
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail
- Choke down the importance keywords first

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WORK PROCESS
- Ms Cherylene announced in the Whatsapp group that a virtual conference will be held at 11am
- All staff need to update on the tasks performed.
- I need to help Ms Cherylene for social media content strategy and at the same time I need to help Ms Mahani’s task.
- Mr Fahmi asked me to register a shopee account
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- I continued assist Ms Mahani for Apply Application Permit on the MITI portal.
- Total application is 180 chasis number
- I revised the social media content strategy as discussed with Ms. Cherylene which must be added as reference samples from competitors with caption
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
-applying main priority things first
-networking
- Facebook leads information was important to identify prospects
ISSUE AND CHALLENGES
- There were no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- I continue prepare the Insurance's SOP with the help of Kak Mira
- I communicate directly with Kak Mira by office telephone.
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
-Office telephone
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the Insurance department.
ISSUE AND CHALLENGES
- Employees in the Insurance department also have other works that their need to do.
- Difficult to get information because of having to wait for them to be free
SOLUTION
- Create a process flow chart based on reading.
- Try to understand before continuing to ask

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WORK PROCESS
-Today I have to work from home.
-I made a phone call with Maybank, e-wallet TnG and Boost to find out more about the procedures required to register as a Merchant in order to facilitate customer payment transactions via QR code.
-Ms Cherylene asked me to login  company's Facebook and updated future customer detail into company's Website.
ISSUE AND CHALLENGES
-Unfortunately, my laptop can't access company's Facebook because needed a code generator that could be accessed by Ms Cherylene but at that time Ms Cherylene did not have a laptop with her to get the code generator.
-The challenges I faced today was to talk to Maybank and Boost because the line was quite busy and it was difficult to talk directly to Boost because the helpline number provided in the Boost website could not be connected.
SOLUTION
-As solution, I have to find Boost's social media to get the necessary details.

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WORK PROCESS
-I started to prepare and get ready for the presentation.
-I asked Ms. Mahani if there is any tasks that I can help with.
-I was asked to continue to update chassis no. which I made on my first day where there was a space that didn’t need to be filled at that time.
-I also asked Ms. Cherylene and Mr. Fahmi if there is any tasks for me to be complete.
-Mr. Fahmi asked me to look at competitor social media accounts like Twitter, Linkedin and Youtube if necessary created for DMMS.
EQUIPMENT USED
-I started doing observations using my own social media account and I also asked Ariff’s opinion via Whatsapp as today he works from home. Ariff also agreed to create another social media for DMMS.
-We also discussed to give our opinion on Mr. Fahmi and Ms. Cherylene if we can add a concept to the company's social media.
-Mr. Fahmi and Ms. Cherylene looked busy today, we postponed the proposal.
ISSUE AND CHALLENGES
-Since Ariff and I needed to work together, it was a bit difficult for us to communicate directly because of the schedule that had to work alternately.
SOLUTION
-As solution, we need to be more creative in order to deliver our ideas so we both get the same understanding and cooperation in the work and contribute ideas.

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WORK PROCESS
- Continued describe the process involved in SOP CPPM
- Remind Ms Cherylene for virtual conference with Mr Oliver from PBB
- In the evening, Ms Cherylene told me that the meeting with Mr. Oliver had to be postponed to tomorrow.
EQUIPMENT USED
-Laptop
-Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- SOP are an important thing in every organization. As learned in the subject of Operations Management in the previous semester, SOP are able to make every management works effective and efficient. In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the CPPM Department.
ISSUE AND CHALLENGES
- There are some terms which I don’t understand and am not familiar with the process involved
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail

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WORK PROCESS
-After I made the shortlisting, I gave it to Ms. Cherylene and explained a little bit of my knowledge based on a search I found from several Email Marketing platforms.
-We decided to use the https://moosend.com/ platform because it's easier and without costs to be incurred.
-Ms. Cherylene asked me to try more in depth about this platform.
-At 4pm, En. Fahmi called me and Ariff into the room to present our marketing strategy.
EQUIPMENT USED
-Full use of office facilities and try to use the new platform such as https://moosend.com/
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Discussion sessions that use brainstorming which use in process of decision making
- Trying new things to add to existing theory and practice.
ISSUE AND CHALLENGES
- Email marketing is a new thing for me even though it is in the Marketing subject during Semester 3. Marketing subject was exposed to general knowledge about platform marketing. So it's a bit difficult for me to learn more about what is contained in email marketing.
- During presentation with Ariff, there were some ideas that were not discussed together making it difficult to convey the matter clearly.
SOLUTION
- Make my own initiative by doing research on a very broad marketing platform to prepare and increase knowledge for myself in future.
-Need to improve communication skills in order to convey information more clearly

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WORK PROCESS
- Search for suppliers for merchandise items
- Short listing several supplier with the listing of items which I chose
- Search for t-shirt supplier and ask for the quality.
- Request the quotation with supplier and do a quotation listing
- Ask Ms Leena if she have a previous supplier and she gave me a several contact number of supplier.
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word and Excel
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Requires critical thinking and a good planning to do step by step each process involved
ISSUE AND CHALLENGES
- The items listed are quite numerous and require scrutiny to find a suitable supplier so that the costs incurred are not excessive.
SOLUTION
- ask for help from some staff who have handled in ordering merchandise items

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WORK PROCESS
- Ms Cherylene asked me to assist her to translate in Bahasa for Terms & Conditions for Insurance Campaign
- Submit to Ms Cherylene
EQUIPMENT USED
-Laptop
-Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- know a little more about the upcoming campaign contests
- related to the preparation for event management that has been practiced in semester 5
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
-Learn about social media ads.
-Make understanding through reading and video through websites that explain about social media ads.
-Try to practice comprehension from reading by using my own social media account.
-At 2pm, Mr. Fahmi was called me and he brief me about product and service of the company.
-He also explain my first task which I had to submit on Thursday(18 March) and second task I need to present on Monday(22 March).
-1st task: Compile several PowerPoint files into one and make sure the figures shown are correct. The PowerPoint file is entitled Board of Directors Meeting. Beside, this task will give me an overview about operation of the company.
-2nd: Discuss and plan with Arif (one of the staff) an appropriate social media content to attract potential customers.
-He explained the basics of classification of categories and product segments offered for example categories are such as passenger vehicles and commercial vehicles. The categories and segment as below:
1. Commercial Vehicles
i) Passenger car (PC)
~A  (e.g: Axia)
~B (e.g: Bezza)
~C (e.g: Inspira)
~D (e.g: Accord)
~MPV (e.g: Avanza)
~SUV (e.g: Ativa)
ii) Commercial Vehicles
~Van
~Pick-up
~Prime Mover
~Bus
-This category and segment is to get the Total Industry Volume (TIV).
-This explaination was intended to facilitate understanding and provide insights and ideas for performing the second task.
-I started doing the first task by combining all the PowerPoint files into one based on the example given as a guide.
RELEVANCE ACTIVITIES TO THEORY AND PRACTICE
-The relevance of the activity to the theory studied is practical in the classification of each product.
ISSUE AND CHALLENGES
-Lack of understanding of the automotive industry is my own challenge and shortcoming and to overcome it,
SOLUTION
-I need to be more active in asking questions about the operating processes and terms involved in automotive to make it easier for me to do the job.

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The Evergreen Guide To Facebook Ad Optimization

If you go to the Facebook Ads Manager and start creating a new Facebook ad campaign, the first choice you'll have to make is selecting the campaign objective.
Your Facebook campaign objective determines what optimization and bidding options you'll have throughout the campaign setup process.

It's like telling Facebook what it is that you wish to achieve, and the system will provide you the best tools to do it.

How to Set the Right Campaign Objective
Choosing the right objective from the start is crucial, as it will later affect your ad delivery and bidding options. If you want to avoid the confusion and messy campaigns, you have to keep this in mind.
So how can you know which one to choose, especially if you're just starting out with Facebook advertising?
The rule is simple: To select the right campaign objective, choose the one that's closest to your current advertising goal:

Awareness: Objectives that generate interest in your product or service

Consideration: Objectives that get people to start thinking about your business and look for more information about it

Conversions: Objectives that encourage people interested in your business to purchase or use your product or service

If your goal is to get new leads, you could select the "Lead generation" or "Conversions" objective. If you want to collect more page likes, select the "Page likes" objective, etc.

You can also A/B test multiple campaign objectives by setting up more than one ad campaign.

Facebook Campaign Objectives - The Complete List

Once you've chosen a Facebook campaign objective, you'll have different delivery optimization options, depending on what you selected.

Ad delivery optimization lets you tell Facebook what results you'd like to get. Based on this information, Facebook will auto-optimize your campaign, so that it will reach the right people. Every Facebook campaign objective has different delivery optimizations options and supported ad types.

Up next, you'll find the complete list of Facebook campaign objectives, the Facebook ad formats supported by each, and some pro tips on Facebook campaign delivery optimizations options.

1) Campaign Objective: Brand Awareness

Platforms:

Optimization Options:

Supported ad formats:

When to choose the "Brand awareness" objective?

The "Brand awareness" campaign objective is a good option if you'd like more people to find out about your brand. You can also use this objective to drive more traffic to your website.

2) Campaign Objective: Reach

Platforms:

Optimization Options:

Supported ad formats:

When to choose the "Reach" objective?

Use the "Reach" objective if your goal is to reach the maximum number of audience members repeatedly over a shorter period of time. This could be a good option when promoting limited-time offers or when creating remarketing campaigns.
With the "Reach" campaign objective, Facebook will optimize for the highest number of possible impressions, with no consideration of clicks and actions taken by the people who see your ads.

3) Campaign Objective: Traffic

Platforms:

Optimization Options:

Supported ad formats:

When to choose the "Traffic" objective?

Select the "Traffic" objective when your goal is to lead people to your website or blog, and there are no specific actions you wish them to take.

For example, if you'd like more people to read a blog article or read a case study, you can use the "Traffic" campaign objective.

4) Campaign Objective: Engagement

Engagement objective is now where you can set up event response and page likes campaigns, which were previously their own distinguished campaign objective.

Platforms:

Optimization Options:

Supported ad formats:

When to choose the "Post Engagement" objective?

Note that this objective is automatic when using Facebook Boosted Posts to amplify your Facebook post's reach.

5) Campaign Objective: App Installs

Platforms:
With "Post Engagement" objective, Facebook will show your ads to people who are the most likely to like, share, and comment on your post at the lowest possible cost.
Optimization Options:

Supported ad formats:

When to choose the "App Install" objective?

If you're interested in getting more people to download and use your app, Facebook App Install ads are one of the best ways to do it.

6) Campaign Objective: Video Views

Platforms:

Optimization Options:

10-second Video Views

2-second Continuous Video Views

Supported ad formats:

When to choose the "Video Views" objective?

Video views ads are great for targeting cold audiences as they're engaging and help to increase brand awareness. Note that you can also promote videos with other Facebook campaign objectives, such as "Conversions" and "Lead generation."

7) Campaign Objective: Lead Generation

Platforms:

Optimization Options:

Supported ad formats:

When to choose the "Lead Generation" objective?

Select this option if you're interested in creating Facebook Lead Ads and getting people to give you their contact details in exchange for downloadable content. Instead of sending users to your website, a lead form pops up which allows you to collect information like names, emails, phone numbers, etc. directly on Facebook.

8) Campaign Objective: Messages

Platforms:

Optimization Options:

Replies (when using Click To Messenger)

Impressions (when using Sponsored Message)

Supported ad formats:

When to choose the "Messages" objective?

"Messages" is Facebook's newest campaign objective and it is optimized to have your audiences start a conversation with your Facebook page.

9) Campaign Objective: Conversions

Platforms:

Optimization Options:

Conversions

Impressions

Link Clicks

Daily Unique Reach

Landing Page Views

Value

App Events (if an app is selected)

Replies (if Messenger is selected)

Supported ad formats:

When to choose the "Conversions" objective?

"Conversions" is Facebook's most popular campaign objective as it is optimized to deliver you new leads or purchases.
Message ads can be effectively used to increase awareness as well as make sales, RSVP to events, and many other goals you may have.
Conversion ads are aimed to increase sales, sign-ups, purchases or other desired actions on your website, and Facebook's auto-optimization works really well!

10) Campaign Objective: Product catalog sales

Platforms:

Optimization Options:

Supported ad formats:

When to choose the "Product catalog sales" objective?

Product catalog sales are designed for e-commerce advertisers that sell a variety of products and frequently update their product catalogs. You can also use this objective when creating remarketing campaigns targeting your online store visitors.

11) Campaign Objective: Store visits

Platforms:

Optimization Options:

Supported ad formats:

When to choose the "Store visits" objective?

If you have a physical store that you'd like more people to visit, try the "Store visits" campaign objective. You'll be able to reach people around your business, just like with the Local Awareness ads, but include additional information.

Note that the Store Visits delivery optimization is currently available to a limited number of advertisers.

Facebook Campaign Objectives: Recap

There is a total of 11 different Facebook campaign objectives, each of them relevant to specific advertising goals.

Before you set up your first Facebook ad campaign, think what your ultimate goal is: do you want to grow sales? Or are you more focused on increasing brand awareness? Are messages your thing? Or something else?

Only when you're aware of your Facebook ad campaign's goals, proceed to the campaign setup process and select the right campaign objective.

This way, you'll keep your Facebook ads optimized for your desired outcome.

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Optimizing Your Facebook Campaign Objective in 2018 - AdEspresso

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The Evergreen Guide To Facebook Ad Optimization If you go to the Facebook Ads Manager and start creating a new Facebook ad campaign, the first choice you'll have to make is selecting the campaign objective. Your Facebook campaign objective determines what optimization and bidding options you'll have throughout the campaign setup process.

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WORK PROCESS
- I got a parcel for sample of merchandise from one of supplier which have been short listing.
- I asked Ms Leena if I can help for her work.
- I continue doing the SOP for Insurance Department
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the Insurance department.
ISSUE AND CHALLENGES
- Lack of understanding about the content of the SOP because of the brief description and difficult to get an idea of the process flow.
- No process flow for SOP Insurance provided
SOLUTION
- Create a process flow chart based on reading.

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IMPLEMENTATION OF INDUSTRIAL TRAINING IN RISK AREA

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IMPLEMENTATION OF INDUSTRIAL TRAINING IN RISK AREA

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as a reference for industry supervisors

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WORK PROCESS
- Work from home.
- I continue to prepare about the steps to register cashless payment from various platforms such as TnG e-wallet, Boost and DuitNow from various banks.
EQUIPMENT USED
-Throughout my activities I use my own facilities such as laptops and internet data as it is my turn to work from home.
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Cashless payment is an initiative step for marketing. With the availability of cashless payment, payment becomes easier and able to attract customers because of the facilities available, especially during the pandemic season where companies encourage the use of cashless payment.
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION
- Make my own initiative by doing research about various cashless payment platform for future

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as a reference for industry supervisors

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as a reference for industry supervisors

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FARASYAH BINTI NORDIN H17A0046 (LEPAS TANGGUNG)

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WORK PROCESS
-After compiled the files into one, I started checking the numbers shown.
-I got the figures involved for reference were from Ms. Mahani and Ms. Cherylene.
-They also explained to me how to get the exact number from each section.
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICES
-This activity involves a lot of calculations that have been learned in Business Statistics such as finding variance, total actual, year to date, percentage variance.
-I also took time in understanding the calculation methods involved and needed thorough for each number.
SOLUTION
-The way to overcome so that the task goes smoothly was asked and compared with the reference given.
-Double check was one of the way in order to reduce errors.

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WORK PROCESS
-Today I have to work from home.
-Ariff asked me to help him to prepare the slides.
-The slide is to know the guidelines of each social media and types of ads of each social media such as Lazada, Shopee, Twitter, Youtube and so on.
EQUIPMENT USED
-I started looking for some necessary information through the Internet and put it in the slides that have been made by Ariff.
ISSUE AND CHALLENGES
-Since Ariff and I needed to work together, it was a bit difficult for us to communicate directly because of the schedule that had to work alternately.
SOLUTION
-As solution, we need to be more creative in order to deliver our ideas so we both get the same understanding and cooperation in the work and contribute ideas.

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WORK PROCESS
-I asked Ms Cherylene if there was anything I could help with and she told me she would brief me on the things I needed to do.
-Meanwhile, I asked Ms Mahani if there was anything I could help and she asked me to update the chasis number and engine number same as I have done before.
-Once completed, Ms Cherylene asked me to help her set up a place for the event to be held tomorrow.
ISSUE AND CHALLENGES
-Everything went smoothly and no issues and challenges were raised.

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WORK PROCESS
- I tried and learned more deeply about the Moosend platform.
- After several failed attempts, I tried to find a tutorial on how to use the platform.
- After a few times I followed the steps shown in the video tutorial, I finally managed to make the email marketing blast attempt like the picture below.
- After successfully blasting the email marketing, I told Ms. Cherylene for her to check if she got the same email
EQUIPMENT USED
-Full use of office facilities and try to use the new platform such as https://moosend.com/
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Can find out more in function and appearance of e-mail marketing
ISSUE AND CHALLENGES
- Challenges in understanding the function of each item in email marketing.
- There are a lot of wrong steps I made in that email marketing blast attempt to keep it going unsuccessful.
SOLUTION
- Make my own initiative by doing research on a very broad marketing platform to prepare and increase knowledge for myself in future.

# data[].attributes.body
WORK PROCESS
- Ms Cherylene explained to me about my next task where I needed to provide details of the Standard Operating Procedure (SOP) for the Corporate Planning, Product and Marketing Department (CPPM).
- She gave me 27 process flow diagrams that I need to describe.
- She also gave me examples of descriptions from other departments to facilitate my understanding.
- My first step is to read and understand each given diagram before starting writing.
EQUIPMENT USED
-Throughout my activities I use my own facilities such as laptops and internet data as it is my turn to work from home.
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- SOP are an important thing in every organization. As learned in the subject of Operations Management in the previous semester, SOP are able to make every management works effective and efficient. In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the CPPM Department
ISSUE AND CHALLENGES
- There are some terms which I don’t understand and am not familiar with the process involved
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail

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WORK PROCESS
- Continued describe the process involved in SOP CPPM
- Started check sentences and formatting
- Meet Mr Fahmi at his room for the SOP and Mr Fahmi asked me if I can submit the SOP by Friday
EQUIPMENT USED
-Laptop
-Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- SOP are an important thing in every organization. As learned in the subject of Operations Management in the previous semester, SOP are able to make every management works effective and efficient. In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the CPPM Department.
ISSUE AND CHALLENGES
- There are some terms which I don’t understand and am not familiar with the process involved
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail

# data[].attributes.body
WORK PROCESS
- Mr Fahmi brief me for my next tasks which I need to create an authorized Shopee / Lazada account to sell a Daihatsu merchandise items and the list of merchandise which I need to find is as below picture prepared by Mr Fahmi.
- Firstly, I need to do some research which platform that our competitor prefer to used.
- Mr Fahmi asked me to calculate and set the margin in order to sell the merchandise item.
-Mr Fahmi asked me to create my timeline for this task.
EQUIPMENT USED
-Laptop
- Office equipment
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Requires critical thinking in identifying the appropriate amount of margin and planning to do step by step each process involved
ISSUE AND CHALLENGES
- The items listed are quite numerous and require scrutiny to find a suitable supplier so that the costs incurred are not excessive.
SOLUTION
- ask for help from some staff who have handled in ordering merchandise items

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WORK PROCESS
- Ms Cherylene and I having a discussion about the SMS and Whatsapp marketing summary which I have shortlisting and explain my suggestion for the platform
- She asked me to check more deeply about the browser.
- I make a conversation through whatsapp with one of the platform which I suggest to her.
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- I learned more about SMS and Whatsapp marketing which apart of marketing tools.
ISSUE AND CHALLENGES
- Not familiar about the SMS and Whatsapp marketing which I have to learn more deeply.
SOLUTION
- Doing some research and time to learn more deeply.

# data[].attributes.body
WORK PROCESS
- I emailed to Kak Mira from Insurance Department to revise a few SOP and added the SOP that Mr Fahmi had discussed with them
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the Insurance department.
ISSUE AND CHALLENGES
- Employees in the Insurance department also have other works that their need to do.
- Difficult to get information because of having to wait for them to be free
SOLUTION
- Create a process flow chart based on reading.
- Try to understand before continuing to ask

# data[].attributes.body
WORK PROCESS
- I continue prepare the Insurance's SOP with the help of Kak Mira
- I communicate directly with Kak Mira by office telephone.
- I submit to Mr Fahmi once the SOP were ready after have a discussion with him about a few of the SOP.
-Nurul brief me through Whatsapp about the memo Insurance Campaign.
- Nurul sent me the memo by email in order to show to Mr Fahmi for improvement before blast the memo
-Mr Fahmi also told me which The Head of Director advised that merchandise not be sold at Shopee at this time due to the situation and the expected slow returns.
- After discussion with Mr Fahmi, I Whatsapp Nurul in order to revise the memo so that the memo is immediately signed from Mr Fahmi and ready to blast.
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
-Office telephone
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the Insurance department.
- knowing the purpose for which the memo was made
ISSUE AND CHALLENGES
- Employees in the Insurance department also have other works that their need to do.
- Difficult to get information because of having to wait for them to be free
- Communicate via Whatsapp is difficult to get a clear understanding and slow
SOLUTION
- Create a process flow chart based on reading.
- Try to understand before continuing to ask

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WORK PROCESS
- Ms Mahani asked me to assist her update the Chasis number for EURO 4 GRAN MAX
- She emailed me the detail
- I started working on it and after that, I sent it back to her.
- I started prepared social media content strategy as requested by Ms Cherylene
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- I continued assist Ms Mahani for Apply Application Permit on the MITI portal.
- Total application is 180 chasis number
- I revised the social media content strategy as discussed with Ms. Cherylene which must be added as reference samples from competitors with caption
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

# data[].attributes.body
WORK PROCESS
- I started prepared the PowerPoint slide in order to have a meeting with Finance Department for cashless payment tomorrow
- I submit the PowerPoint to Ms Cherylene for her review and she gave me her comment which I need to revise.
- I submit the PowerPoint to Ms Cherylene and Mr Fahmi
- Ms Cherylene asked me to tell Mr. Oliver if he could be present at the meeting to be held with the Finance Department
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
-networking
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

# data[].attributes.body
WORK PROCESS
-Mr. Fahmi asked me to prepare a process flow diagram for the SOP Insurance Department
- Mr Fahmi also send me the descriptions of SOP Insurance Department which has been updated as my reference.
-Nurul sent an example of process flow from the CPPM SOP for reference
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
-applying main priority things first
-networking
- Facebook leads information was important to identify prospects
ISSUE AND CHALLENGES
- There were no issues and challenges raised for this activities
SOLUTION

# data[].attributes.body
KAK MAHANI CHASIS
FB LEAD
WORK PROCESS

- Started update Chasis and Engine number which Ms Mahani gave to me on Monday by Email.

- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.

EQUIPMENT USED

- Laptops

- Phone

- Microsoft Word

- Email

RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE

-applying main priority things first

-networking

- Facebook leads information was important to identify prospects

-Understand the process flow to facilitate the work

ISSUE AND CHALLENGES

- There were no issue and challenges for this activity which it done smoothly.

SOLUTION

# data[].attributes.body
WORK PROCESS
-I’m finished my first task then, Ariff and I started discussed about second task that we need to present on Monday.
-Ariff started explained his idea of making a video about Ativa's review.
-I gave an idea like making a video about the difference between low spec and high spect Perodua Ativa.
-There were some of the things we discussed:
i) Social media content ideas such as:
1. review
2. spec comparison
3. advantages of Perodua Ativa in terms of safety, technology, convenience, design and utility.
4. document required
ii) Content in slide such as:
1. Introduction
2. Objective
3. Market Analysis
4. SWOT Analysis
5. Content plan
6. Conclusion
7. Appendices
iii) Social media platform that we going to use.
iv) Concept that we want to deliver
v) Content sharing plan
-I started making slides by including content that we had been discussed.
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICES
-Activities performed have similar theoretical and practical learned such as brainstorming process and marketing planning process such as to identify the mission vision, situation analysis, marketing strategy, marketing mix and implementation and control.
ISSUE AND CHALLENGES / SOLUTION
-Maybe I was just about to adapt so, the confidence to ask from my side is very low. maybe if I tried to be brave and try to blend in with the environment I would get more interesting ideas.

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WORK PROCESS
-I continued preparing the slide.
-After finished preparing the slide, I email to Ariff and Ariff compile into one PowerPoint.
-Ariff informed me he already email the slide to Mr Fahmi.
-I asked Ms Mahani if there is work I can help with and she gave she asked me to complete updating the chasis number which I already made it on my first day.
-I asked Ms Cherylene if there is any task that I need to do.
-Because she was busy, Ms Cherylene told me she will update me about my task through phone call.
-Ms Mahani asked me to make the template for Standard Operating Procedure for Gran Max EURO 4 Pick-up.
-After I finished making the template, I email to Ms Mahani.

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WORK PROCESS
-I asked Ms Mahani if there was anything I could help and Ms Mahani taught me to use the system to fill in the details in the website of the Ministry of International Trade and Industry (MITI) in the online application section which aims to obtain the approved permit.
-Ms Cherylene told in the Whatsapp group that the training room used as the event venue can be tidied up.
-I helped Ms Leena and Ariff pack up and bring the items back into the marketing store.
-I continued fill in the details in the MITI website until done.
ISSUE AND CHALLENGES
-Everything went smoothly and no issues and challenges were raised.

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WORK PROCESS
- Mr. Fahmi asked me to meet him in the room.
he explained to me more clearly about cashless payment which he had mentioned a few days earlier.
- He also gave me an email about his previous email about cashless payment and he forwarded the email to me (refer to picture below) to make it easier for me to find information.
-I gathered the information I had obtained before with some information given by Mr. Fahmi, and I compiled it in a Words file.
- Ms Cherylene asked me to check about the report spam in email marketing which I have tried to blast to several email.
- After I checked about the issue raised, I found which we need to refer to IT Department about the DKIM and SPF.
EQUIPMENT USED
-Full use of office facilities.
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Mr. Fahmi's objective for me to explore about cashless payment is that indirectly, I can able to network with people outside the organization and improve my communication skills.
ISSUE AND CHALLENGES
- There are no issues and obstacles for me to understand in the discussion about cashless payment because cashless payment has become a necessary thing nowadays.
- The issue that arises about email marketing is that I need to review the steps to keep track of the problems that arise
SOLUTION
- Make my own initiative by doing research on a very broad marketing platform to prepare and increase knowledge for myself in future.

# data[].attributes.body
WORK PROCESS
- Continued describe the process involved in SOP CPPM
- Check sentences and formatting
EQUIPMENT USED
-Laptop
-Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- SOP are an important thing in every organization. As learned in the subject of Operations Management in the previous semester, SOP are able to make every management works effective and efficient. In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the CPPM Department.
ISSUE AND CHALLENGES
- There are some terms which I don’t understand and am not familiar with the process involved
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail

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WORK PROCESS
- Started doing some research about which platform our competitor prefered to used.
- Make comparisons about Shopee and Lazada based on their terms and conditions
- Search for suppliers for merchandise items
- Mr Fahmi brief me which I need to do the SOP for Insurance Department
EQUIPMENT USED
-Laptop
- Office equipment
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Requires critical thinking in identifying the appropriate amount of margin and planning to do step by step each process involved
ISSUE AND CHALLENGES
- The items listed are quite numerous and require scrutiny to find a suitable supplier so that the costs incurred are not excessive.
SOLUTION
- ask for help from some staff who have handled in ordering merchandise items

# data[].attributes.body
WORK PROCESS
- Waiting for Kak Mira to revert back the Insurance's SOP for me to review and make improvements
- Once Kak Mira revert the SOP through email, I make a list of the SOP which is required.
- A total of 25 SOP out of the from previous 12 SOP insurance
- I communicate directly with Kak Mira by office telephone.
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
-Office telephone
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the Insurance department.
ISSUE AND CHALLENGES
- Employees in the Insurance department also have other works that their need to do.
- Difficult to get information because of having to wait for them to be free
SOLUTION
- Create a process flow chart based on reading.
- Try to understand before continuing to ask

# data[].attributes.body
WORK PROCESS
- I help Nurul at the CPPM store to count the remaining items in order to future ordering for the merchandise and company gift.
EQUIPMENT USED
- Office equipment
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to plan the amount to be ordered for future items
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

# data[].attributes.body
WORK PROCESS
- Ms Cherylene sent to me a Lazada proposal which she found from a Lazada representative to make it easier for me to make a comparison between Shopee and Lazada
- I decided to register a Shopee account for the company
- I continued prepare social media content strategy and submit to Ms Cherylene by email
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

# data[].attributes.body
WORK PROCESS
- I revised the social media content strategy as discussed with Ms. Cherylene which must be added as reference samples from competitors with caption
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

# data[].attributes.body
WORK PROCESS
- I requested a time update from Ms. Cherylene for the upcoming meeting to be notified to Mr. Oliver
-the meeting had to be canceled and I was told the meeting would be held early next week and I immediately informed Mr Oliver
- I continued revise the social media content strategy and submit to Ms Cherylene
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
-networking
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

# data[].attributes.body
WORK PROCESS
- I continued to prepare a process flow diagram for the SOP Insurance Department
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
- Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
-applying main priority things first
-networking
- Facebook leads information was important to identify prospects
-Understand the process flow to facilitate the work
ISSUE AND CHALLENGES
- Need to carefully read all the descriptions of the process flow before producing them into diagrams as I am less familiar with the activities of the Insurance Department
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail
- Choke down the importance keywords first

# data[].attributes.body
KAK MAHANI CHASIS
FB LEAD
WORK PROCESS

- Continued update Chasis and Engine number which Ms Mahani gave to me on Monday by Email.
- I submit the Chasis and Engine number to Ms Mahani by email.

- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.

EQUIPMENT USED

- Laptops

- Phone

- Microsoft Word

- Email

RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE

-applying main priority things first

-networking

- Facebook leads information was important to identify prospects

-Understand the process flow to facilitate the work

ISSUE AND CHALLENGES

- There were no issue and challenges for this activity which it done smoothly.

SOLUTION

# data[].attributes.body
WORK PROCESS
- Continued search for supplier and request the quotation with supplier and do a quotation listing
- Make an appointment with one of the supplier to review the sample requested
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word and Excel
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Requires critical thinking and a good planning to do step by step each process involved
-Networking
ISSUE AND CHALLENGES
- The items listed are quite numerous and require scrutiny to find a suitable supplier so that the costs incurred are not excessive.
SOLUTION
- ask for help from some staff who have handled in ordering merchandise items

# data[].attributes.body
WORK PROCESS
- I informed to the supplier which our meeting have to cancel due to MCO.
- I asked them if they can provide us a catalog
- I meet Mr Fahmi to show him the quotation list for the merchandise items.
- I submit to Mr Fahmi the catalog for his review.
- Ms Cherylene brief me about the Whatsapp and SMS marketing which similar with email marketing.
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word and Excel
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Requires critical thinking and a good planning to do step by step each process involved
-Networking
ISSUE AND CHALLENGES
- The items listed are quite numerous and require scrutiny to find a suitable supplier so that the costs incurred are not excessive.
- Need to do some research for SMS and Whatsapp marketing.
SOLUTION
- ask for help from some staff who have handled in ordering merchandise items

# data[].attributes.body
WORK PROCESS
-Today I have to work from home in order to follow the instructions from the government throughout the MCO period.
-After I had drafted the content in the slides, I emailed it to Ariff to make additions and so on.
-Ariff asked me to give opinions and suggestions to him to design his posting according to the concept "do not worry work happy"
-He gave me a few picture to make it easier for me to get an idea of his ideas.
-I asked Ms. Cherylene to let me know if there are any tasks I can help with.
-Ms. Cherylene also told me that my first assignment there was a little mistake and it makes me feel guilty.
EQUIPMENT USED
-Our conversation was via Whatsapp.
ISSUE AND CHALLENGES
-Working from home was a challenge for me as it's difficult to communicate directly since I am still too new.
SOLUTION
-As a solution if I have to work from home, I need to ask for the task early and need to actively ask about things that are not clear to me so that I do not make any mistakes again.

# data[].attributes.body
WORK PROCESS
-Ms Cherylene brief me about the task that I need to do.
-I need to log in into company's social media and transfer customer detail into company's website.
-The detail required such as name, email, phone number and location.
-I need to post some posting from Facebook into LinkedIn and search if there is any ways to gain the connection in LinkedIn.
-I also have to create TikTok account for company.
-Mr Fahmi asked me to do some research regarding payment via QR code such as from Maybank, Grab Pay, TouchnGo and Boost and take note of the required procedure and document.

# data[].attributes.body
WORK PROCESS
-I asked Ms Leena if there was anything I could help and she taught me how to filing the document by refer to dates in ascending order (latest at the top).
-Once complete, Ms Leena taught me how to update dates and branch in Excel by referring dates and branch in the document that I was completed filing before.
ISSUE AND CHALLENGES
-Everything went smoothly and no issues and challenges were raised.

# data[].attributes.body
WORK PROCESS
- I tried to refer the IT Department about DKIM and SPF issues.
- They asked me to explain about the things that arose and had to explain a little bit about the Moosend platform.
- I explained as they accessed the computer I used to show an overview of the problem.
- They took the DKIM and SPF in the Moosend as a reference for their next action.
EQUIPMENT USED
-Full use of office facilities such as office phone to make it easier for me and a representative from the IT Department to communicate and a computer facility that is able to connect directly with the IT Department representative.
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Apply the value of teamwork in work
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION
- Make my own initiative by doing research on a very broad marketing platform to prepare and increase knowledge for myself in future.

# data[].attributes.body
WORK PROCESS
- Start to describe the processes involved.
- Inform Ms Cherylene about Oliver from Public Bank
EQUIPMENT USED
-Laptop
-Microsoft Word
-Phone
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- SOP are an important thing in every organization. As learned in the subject of Operations Management in the previous semesta, SOP are able to make every management works effective and efficient. In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the CPPM Department.
ISSUE AND CHALLENGES
- There are some terms which I don’t understand and am not familiar with the process involved
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail

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-submit SOP
-Apply AP
WORK PROCESS
- Continued describe the process involved in SOP CPPM
- Check sentences and formatting
- Submit SOP to Mr Fahmi and Ms Cherylene to review
- Ms Mahani asked me to assist her for apply application permit in the portal of Ministry of International Trade and Industry (MITI)
EQUIPMENT USED
-Laptop
-Microsoft Word
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- SOP are an important thing in every organization. As learned in the subject of Operations Management in the previous semester, SOP are able to make every management works effective and efficient. In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the CPPM Department.
ISSUE AND CHALLENGES
- There are some terms which I don’t understand and am not familiar with the process involved
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail

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WORK PROCESS
- Nurul brief me that I have to do a PowerPoint for Daihatsu Dealer Support
- Nurul gave me a PowerPoint template which I can used and she gave me the appropriate picture that needs to be attached in the slide
- I submit to Mr Fahmi and Ms Cherylene the slide once ready.
- Mr Fahmi gave me a SOP for Insurance Department which I have to revise.
- I started to try to understand the content of the given SOP first before making improvements
- Ms Cherylene asked me to follow up with Finance Department for the required information in order to register the QRPay and asked to Mr Oliver about the setup lead time through Whatsapp and email.
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word and Excel
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- Plan and do the necessary work immediately first for this activitiy.
ISSUE AND CHALLENGES
- Lack of understanding about the content of the SOP because of the brief description and difficult to get an idea of the process flow.
- No process flow for SOP Insurance provided
SOLUTION
- Create a process flow chart based on reading.

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WORK PROCESS
- I continue prepare the Insurance's SOP with the help of Kak Mira
- I communicate directly with Kak Mira by office telephone.
EQUIPMENT USED
-Laptop
- Office equipment
-Phone
-Microsoft Word
-Email
-Office telephone
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the Insurance department.
ISSUE AND CHALLENGES
- Employees in the Insurance department also have other works that their need to do.
- Difficult to get information because of having to wait for them to be free
SOLUTION
- Create a process flow chart based on reading.
- Try to understand before continuing to ask

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WORK PROCESS
- Ms Mahani asked me to assist her for Apply Application Permit on the MITI portal.
- Total application is 180 chasis number
- I started doing the application
- In evening, Ms Cherylene and I have a discussion through google meet to discuss about the social media content strategy
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- describes about cooperation and division of tasks
- The relevance of the activity to the theory studied is practical in the classification of each product.
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- Ms Cherylene asked me to explore about Lawatan Maya Zoo Melaka which if it can be applied for  our showroom.
- I tried to contact the respective of Zoo Melaka by email and Whatsapp
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
-Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- The relevance of the activity to the theory studied is practical in the classification of each product.
-applying main priority things first
-networking
ISSUE AND CHALLENGES
- There are no issues and challenges raised for this activities
SOLUTION

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WORK PROCESS
- I continued to prepare a process flow diagram for the SOP Insurance Department
- I continued my daily basis which I need to update the detail from Facebook leads to online booking form in Daihatsu website.
EQUIPMENT USED
- Laptop
- Phone
- Microsoft Word
- Email
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
-applying main priority things first
-networking
- Facebook leads information was important to identify prospects
-Understand the process flow to facilitate the work
ISSUE AND CHALLENGES
- Need to carefully read all the descriptions of the process flow before producing them into diagrams as I am less familiar with the activities of the Insurance Department
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail
- Choke down the importance keywords first

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WORK PROCESS
- Start to describe the processes involved.
- Email to Public Bank to get details on cashless payment they provide.
- Representative from Public Bank called Mr Oliver replied my email and he started contacting via phone call and Whatsapp application.
EQUIPMENT USED
-Laptop
-Microsoft Word
-Phone
RELEVANCE OF ACTIVITIES TO THEORY AND PRACTICE
- SOP are an important thing in every organization. As learned in the subject of Operations Management in the previous semester, SOP are able to make every management works effective and efficient. In this activity, I was able to find out the process involved in each task and responsibilities of each staff in the CPPM Department.
- Add networking with outside organizations
ISSUE AND CHALLENGES
- There are some terms which I don’t understand and am not familiar with the process involved
- A telco line problem caused Mr Oliver's call to be unclear.
SOLUTION
- Refer to the PIC responsible for the process to explain in more detail
- Communication via Whatsapp